Hotels in Summer Village, Westford

"Clean room. Goid kitchen amenities but no skillet"

"felt safe and quiet, for a night stay, depressing hotel."

"The hotel is ok...I usually stay at the Holiday Inn Express across the street, but they were full. A few issues with my stay included: the front desk allows a homeless man to sit on the couch and watch TV for hours in the evening. The man is not clean and smells really bad. When I first checked in, I had to wait for my room assignment and the front desk suggested I wait in the lobby. I naturally sat down on the couch in front of the counter and when I sat down I smelled this horrible filthy smell. It smelled like a rotten animal. I then moved to a different area of the lobby. Later that night when I went out to my vehicle I noticed a very unclean and unkept man sitting in the same spot on the couch. When I return 5 hours later, they same guy was sitting in the same spot and I realized that was the source of the smell that I had experienced during my check-in. While I appreciate the hotel empathizing with the man's condition, why don't you call social services and get him the help he needs vs allowing him to sit in your lobby for hours where there are little children and families all around? The other thing is I stayed on the 4th floor, and it took forever to get hot water to my shower. It seems the hotel doesn't have circulating hot water (which most hotels do) and thus you wait about 10 minutes for hot water to the room. The staff was very friendly. My room was clean. Lots of fresh towels in the bathroom. The homeless situation in the lobby needs fixing."

"Na"

"Everything was well maintained and the staff was helpful and courteous"

"Everything was excellent."

"Breakfast "

"Very clean, friendly staff"

"Breakfast was great! Pool was nice and warm and room was clean. "