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Reviews of The Crown Hotel

3.5 out of 5
The Crown Hotel
Long Melford, Sudbury, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 54 out of 109 reviews" "
Rating 8 - Good. 45 out of 109 reviews" "
Rating 6 - Okay. 6 out of 109 reviews" "
Rating 4 - Poor. 2 out of 109 reviews" "
Rating 2 - Terrible. 2 out of 109 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Benjamin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodation was bright, clean and comfortable. Staff were friendly and polite. My only issue was the WiFi, I was in accommodation in a building detached from the main inn building. The WiFi was almost non-existent - as I was staying on business I rely on WiFi for the duration of my stay. It would be beneficial if the main building WiFi is extended to all accommodation. Otherwise the stay was very pleasant.
Stayed 1 night in Mar 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service
I was surprised how busy the road is through Long Melford - constant traffic - but in fact one does not hear it when inside the hotel. Staff friendly and helpful and the dinner and breakfast service was quick and the meals nicely prepared and presented. Very comfortable bed and I slept well. All I would mention is that the knob on the room's yale lock is incomplete and can be difficult to turn. Thank you.
Stayed 1 night in Mar 2024

8/10 Good

Gary

Stayed 1 night in Jan 2024

10/10 Excellent

JONATHAN

Liked: Staff & service
Stayed 3 nights in Jan 2024

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for my one night stop. Basic room was all I needed and it was clean comfortable and warm. Located in a beautiful village with loads of attractions nearby (unfortunately I was there for work so didn't get time to explore! )
Stayed 1 night in Nov 2023

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice friendly staff and a nice village
Stayed 1 night in Nov 2023

8/10 Good

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Craig
All good, friendly staff and nice area.
Stayed 2 nights in Nov 2023

10/10 Excellent

Trevor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great stay other than the mattress
We had a super stay. Everything was great in terms of the food and service. Our only issue was a poor nights sleep due to a relatively thin mattress. It’s definitely well overdue for replacing as we could feel every spring! May just be room 2, so with asking for a different one.
Stayed 1 night in Oct 2023

10/10 Excellent

Louisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% recommend
Stayed for 1 night and it was excellent! We all enjoyed our stay, we left before breakfast so can’t review that. But we will keep this hotel in mind for the next time we are over that way again!
Stayed 1 night in Oct 2023

10/10 Excellent

MrsElizabethCook

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An overnight at Long Melford
Very good stay . Helpful and cheerful staff . Very limited parking with on street parking an option. Good evening meal and breakfast. Cleanliness exceptional. Wouldn't hesitate to stay there again
Stayed 1 night in Sep 2023

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hosts were very polite and efficient, the breakfast was really nice and the room was clean and comfortable.
Stayed 3 nights in Sep 2023

6/10 Okay

Robyn

Adequate hotel for one night, but steep stairs with heavy fire door at top of stairs made access difficult with bags. Wifi did not seem to work the whole time we were there, despite management supposedly resetting router
Stayed 1 night in Sep 2023

10/10 Excellent

JACQUELINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service nice breakfasts.we stayed as a couple for a family wedding check in was very efficient and was shown to a very nice large room.we they booked us a table for an evening meal and the service was very good.
Stayed 2 nights in Aug 2023

4/10 Poor

Judith

Stayed 1 night in Aug 2023

8/10 Good

jeff

Stayed 1 night in Jul 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brian and Esma Ireland
Enjoyed stay very comfortable and food very good
Stayed 2 nights in Jul 2023

8/10 Good

STEPHEN W

Liked: Cleanliness, staff & service, room comfort
Two night stay for a cycle event. Clean and comfortable room and a shower that worked properly! Friendly and efficient service and good food. Ticked all my required boxes.
Stayed 2 nights in Jul 2023

8/10 Good

Sharon

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

10/10 Excellent

Keith

Stayed 1 night in Jul 2023

10/10 Excellent

Jennifer

Stayed 1 night in Jun 2023

10/10 Excellent

Barbie

Stayed 1 night in Jun 2023

10/10 Excellent

Lesley

Stayed 1 night in May 2023

10/10 Excellent

John

Stayed 1 night in May 2023

10/10 Excellent

ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night business trip
Hotel in very nice area. Comfortable room reasonably priced. Excellent food plenty of choice. Excellent service.
Stayed 2 nights in May 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel on the Main Street if Banff
Check-in was nice and easy, room spotless, comfortable and big. Parking was better than I had expected. There was plenty of spaces. Restaurant was really good, nice food
Stayed 1 night in Apr 2023

10/10 Excellent

lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great place friendly staff and good food will defanatly return
Stayed 2 nights in Mar 2023

10/10 Excellent

Julia

Liked: Cleanliness, property conditions & facilities, room comfort
What a gem of a place!
It was a lovely surprise arriving at The Crown Inn because the inital photo you see when booking on the hotels.com website does not in my opinion, do it justice. What an absolute gem of a place in a beautiful location. A lovely welcome on arrival by the owner/manager, fantastic evening meal, great selections of wines (as well as a full bar) and the room was fantastic. Pretty much all of the lovely town of Long Melford is on the main road but it's very quite and road noise was certainly not an issue. A fantastic evening, great nights sleep, all topped off with a wonderful breakfast.
Stayed 1 night in Feb 2023

10/10 Excellent

Barney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent one night stay engaging host
Stayed 1 night in Feb 2023

10/10 Excellent

Vladimirs

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic Inn with lots of character
The Crown is a quirky, olde worlde inn, dating back to the 17th century, with lots of character. We had a standard room - it had a lovely bathroom, and a wonderfully comfortable bed. The dining room is very characterful. and the breakfast was good. There's a big garden. Easy to park in the street outside - no restrictions.
Stayed 1 night in Feb 2023

10/10 Excellent

bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Facilities and service excellent. Both meals - breakfast and dinner extremely tasty and good value
Stayed 1 night in Feb 2023

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place for a stay
Lovely place to stay; we will definitely be going back. Breakfast was delicious too!
Stayed 1 night in Feb 2023

8/10 Good

richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value, very friendly staff and nice breakfast. Wfi in room was poor, otherwise excellent. Thanks.
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Very comfortable and warm.
Stayed 1 night in Dec 2022

8/10 Good

David

Stayed 1 night in Dec 2022

6/10 Okay

Philip

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice friendly helpful staff. Great breakfast. All good.
Stayed 4 nights in Aug 2022

10/10 Excellent

julie

Stayed 1 night in Aug 2022

8/10 Good

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and cheerful. Good full English breakfast included.
Stayed 1 night in Aug 2022

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crown
Made very welcome
Stayed 1 night in Jul 2022

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Issues!!!
No issues!!!
Stayed 1 night in Jun 2022

8/10 Good

David

Stayed 1 night in Apr 2022

6/10 Okay

Craig

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Characterful but showing it’s age
The hotel is a bit tired and was in need of refreshing n several areas. The cleanliness was not brilliant. Odd bits of food under tables from night before when down for breakfast. Dust in rooms. Shower was hit and miss which maybe due to others using the water supply. Also Wi-Fi in room was very poor and we advised if we had said we wanted Wi-Fi they would have given another room. It does not state selected rooms. We did no eat any other meals or drinks so cannot comment.
Stayed 3 nights in Apr 2022

6/10 Okay

Deepa

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The general helpfulness of the one person of staff I interacted with was good. Unfortunately the property is dated and needs a lot of sprucing up. I stayed in room 8. It was like a dorm room, not a 3 star hotel. The room needs a good and thorough clean and a full refresh of the decor. Carpets were gross and need replacing. Bathroom was not cleaned very well, and toilet was particularly bad. Shower cubicle was very small. Breakfast was good but the one person they had for staff was very busy. Sadly wouldn’t stay at this hotel again unless it was renovated to resemble a 3 star offer.
Stayed 1 night in Apr 2022

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2022