"My girlfriend and I stayed at this hotel while attending a wedding, as part of a room block organized by the family hosting the event. After the wedding, a bus brought guests back to the hotel around 11:45 p.m. When we arrived, the security guard hovered around our group and made us feel unwelcome, even though we were paying guests. We asked if we could spend time with friends by the pool, but were told the pool had closed at 11 and that we had to return to our rooms. The security guard was on a power trip.
We went back to our room to spend a little more time with friends we had not seen in years. After receiving a noise complaint, we turned the music down immediately. About 10 minutes later, there was a loud knock at the door, and I opened it to find two Sheriff’s Deputies telling us we needed to leave the hotel immediately. We had nowhere to go, and the situation understandably terrified my girlfriend, who began crying. We packed our bags and nearly left before the deputies ultimately convinced the manager to allow us to stay.
This was the worst hotel experience I have ever had. Rather than management speaking with us directly or attempting to resolve the issue reasonably, police were sent to our room as if we were criminals. The next morning, I explained these concerns to the front desk receptionist, but nothing was done to remedy the situation. Given how poorly this was handled, I expected either a refund or an appropriate remediation for the experience to no avail."
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