Indoor pool

Reviews of Quality Inn & Conference Centre Festival

2.5 out of 5
Quality Inn & Conference Centre Festival
1144 Ontario St., Stratford, ON

Reviews

7.2

Good

Rating 10 - Excellent. 92 out of 390 reviews" "
Rating 8 - Good. 128 out of 390 reviews" "
Rating 6 - Okay. 94 out of 390 reviews" "
Rating 4 - Poor. 46 out of 390 reviews" "
Rating 2 - Terrible. 30 out of 390 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Rose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Noisy people with kids next door .cause of having joining rooms and snoring .next would like to noy have joining rooms .Thank you Rose Bach
Stayed 1 night in May 2024

4/10 Poor

Hernan

Disliked: Cleanliness, property conditions & facilities
We booked for 2 queen bed they gave us 2 double. When I call FD he says it different from your queen size at home and
Stayed 1 night in May 2024

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service
Exterior leaves a lot to be desired, but the room was clean and typical of a midrange hotel.
Stayed 1 night in May 2024

6/10 Okay

Ryan

Disliked: Property conditions & facilities
You get what you pay for. It's dated but ok if your expectations aren't too high.
Stayed 1 night in May 2024

6/10 Okay

Catherine

Travelled with partner
Disliked: Property conditions & facilities
The stay was okay but everything is run down and needs updating. We ate at the restaurant in the hotel and it tasted good but I was sick that night. I am sorry but I wouldn’t recommend staying there.
Stayed 2 nights in Apr 2024
Response from IG on 6 May 2024
Hello Catherine, We value your feedback and apologize for the discomfort that was caused you during your stay with us. We are constantly trying to upgrade and will make sure to host you better the next time. Thankyou.

6/10 Okay

Nicholas

Stayed 1 night in Apr 2024

8/10 Good

Gloria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the layout.
Stayed 2 nights in Apr 2024
Response from Ronak on 20 Apr 2024
Thank you, Gloria, for your feedback! We're thrilled to hear that you liked the layout of our product. Your satisfaction is our priority, and we're committed to maintaining a user-friendly experience. If you have any further suggestions or comments, feel free to share them with us. We appreciate your support!Ronak,Front desk,Quality inn hotel and conference centre, Stratford, ON

4/10 Poor

sarah

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very dirty and not worth the cost at all. Much better hotels in area at same or close price point.
Stayed 2 nights in Apr 2024
Response from Ronak on 20 Apr 2024
We apologize for the cleanliness issues you experienced, Sarah. Rest assured, we're addressing them promptly. Your feedback is invaluable, and we strive to offer a better experience next time.Ronak,Front desk,Quality hotel and conference centre, Stratford, ON

4/10 Poor

Edward, Ottawa

Travelled with family
Disliked: Property conditions & facilities
Great staff, poorly maintained and in need of upgrading. Each room we had was defective, no light, noisy fan, TVs didn’t work, broken furniture. Too bad as the staff really try. Way over rated and it fooled us
Stayed 2 nights in Apr 2024
Response from Ronak on 20 Apr 2024
We appreciate your kind words about our staff, Edward, and we're sorry to hear about the issues you encountered during your stay. Your feedback is crucial for us to improve, and we'll address the maintenance and upgrade needs. We apologize for any inconvenience caused and hope to have the opportunity to provide you with a much-improved experience in the future.Ronak,Front Desk,Quality inn hotel and conference centre, Startford, ON

6/10 Okay

January

Travelled with family
Liked: Staff & service
The property is very old and run down. The hallways were very cold. The wind and snow blows through the doors in the pool area. But for one night and we basically had the place to ourselves it was fine
Stayed 1 night in Mar 2024
Response from Ronak on 1 Apr 2024
Thank you for your feedback. We apologize for the maintenance issues you experienced. We'll address them to ensure a more comfortable stay for future guests. We're glad you found solitude during your stay and hope to welcome you back soon.Best regards,RonakFront deskQuality inn hotel and conference center

6/10 Okay

Robert

Travelled with partner
Liked: Staff & service
The hotel is nice enough for what we were looking for. It's certainly an older hotel that has been updated a bit but some areas are still needing updates. Our room was clean. The keys didn't work when we tried to get in but a member of housekeeping let us in. The heating/cooling system is quite out dated and the room was pretty toasty when we got there so we turned the heat down. When we returned from our event the room was a like a refrigerator and took about an hour to warm up. There looked to be some repairs needed outside that hopefully will be prioritized and there was no heat in the hallways. Otherwise the staff were friendly, the room was clean, and we enjoyed our stay.
Stayed 1 night in Mar 2024
Response from Ronak on 26 Mar 2024
Dear Robert,Thank you for your recent stay at Quality Inn Hotel and Conference Center, Stratford.We appreciate your feedback and are glad to hear that you found our hotel suitable for your needs. Your comments about the updates needed and the issues you encountered have been duly noted, and we apologize for any inconvenience caused. Rest assured, we are taking steps to address these concerns promptly.We're delighted that you found our staff friendly and your room clean. Your satisfaction is our top priority, and we're grateful for your acknowledgment.Thank you for bringing the repairs needed outside and the lack of heat in the hallways to our attention. We'll ensure these are addressed promptly to enhance the overall guest experience.We hope to welcome you back soon for another enjoyable stay.Best regards,RonakFront Desk Quality Inn Hotel and Conference Center, Stratford

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Ronak on 26 Mar 2024
Dear Shirley,Your glowing 5/5 review truly made our day sparkle like no other! Your appreciation for our humble abode at Quality Inn Hotel and Conference Center in Stratford fills our hearts with joy. On behalf of our entire team, I extend a heartfelt thank you for your delightful feedback. We eagerly anticipate the next opportunity to pamper you with our hospitality!Warmest regards,RonakFront Desk Quality Inn Hotel and Conference Center, Stratford

10/10 Excellent

Janet

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having adjoining rooms and with the standard room we had a couch which was fantastic. Pet friendly was great and the pool was very nice. We hope to stay here again as a family getaway.
Stayed 1 night in Mar 2024
Response from Ronak on 26 Mar 2024
Dear Janet,Thank you for your lovely feedback! We're thrilled to hear that you enjoyed your recent stay at Quality Inn Hotel and Conference Center in Stratford. It's wonderful to know that our adjoining rooms, cozy couch, pet-friendly atmosphere, and inviting pool contributed to your family getaway experience. We can't wait to welcome you back for another memorable stay!Warm regards,RonakFront Desk Quality Inn Hotel and Conference Center, Stratford

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Mar 2024
Response from Ronak on 26 Mar 2024
Hi Paul,Thanks for the fantastic 5-star rating and the kind words! We're really glad you enjoyed your stay at Quality Inn Hotel and Conference Center. entire hotel team appreciate your feedback from Stratford, ON!Best regards,RonakFront deskQuality Inn Hotel and Conference Center, Stratford, ON

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It took some time for the room to warm up but the room was great
Stayed 1 night in Mar 2024
Response from Ronak on 26 Mar 2024
Dear Michael,Thank you for your review! We're glad to hear you found the room great, despite the initial coolness. On behalf of Ronak and the Front Desk team, we appreciate your stay with us at Quality Inn Hotel and Conference Center in Stratford, ON.Best regards,Ronak Front deskQuality Inn Hotel and Conference CenterStratford, ON

10/10 Excellent

anshul

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Safe and Indoor Pool
Stayed 1 night in Feb 2024
Response from Ronak on 26 Mar 2024
Dear Anshul,Thank you for your fantastic 5-star review! We're delighted to hear that you found our hotel safe and enjoyed our indoor pool. Your satisfaction and safety are our top priorities, and it's wonderful to know we met your expectations.Warm regards,RonakFront Desk Quality Inn Hotel and Conference Center Stratford, ON

4/10 Poor

Carolyn

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Property needs investment in facilities. Not clean and quite unkempt.
Stayed 2 nights in Feb 2024
Response from Ronak on 26 Mar 2024
Dear Carolyn,Your feedback is greatly appreciated, and we're truly sorry to hear that your recent stay didn't meet your expectations. We understand the importance of maintaining clean and well-kept facilities, and we regret any disappointment caused by our shortcomings in this area.Please know that your comments have been shared with our management team, and we are actively working to address the issues you've raised. Your comfort and satisfaction are our top priorities, and we're committed to making necessary improvements to enhance the guest experience. We value your input and hope to have the opportunity to welcome you back for a much-improved stay in the future.Warm regards,RonakFront DeskQuality Inn Hotel and Conference Center Stratford, ON

6/10 Okay

Shawn

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Holes on ceiling, fire alarm hanging. Only one toilet paper roll.
Stayed 1 night in Feb 2024
Response from Ronak on 26 Mar 2024
Dear Shawn,We apologize for the inconvenience you experienced during your stay. Rest assured, we have addressed the maintenance issues promptly. Your feedback is valuable, and we hope to exceed your expectations on your next visit.Best regards,RonakFront Desk Quality Inn Hotel and Conference Center, Stratford

4/10 Poor

garbo

Stayed 1 night in Feb 2024
Response from Ronak on 26 Mar 2024
Dear Garbo,Thank you for your feedback. We're sorry to hear your experience didn't meet your expectations. Your input is valuable as we strive to improve. Best regards,Ronak - Front DeskQuality Inn Hotel and Conference Center, Stratford ON

4/10 Poor

Jeff

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No heat on in room. Took 4 hrs to heat room.
Stayed 1 night in Jan 2024
Response from Ronak on 26 Mar 2024
Dear Jeff,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced regarding the lack of heat in your room. Your feedback is invaluable to us, and we'll be addressing this issue promptly to ensure it doesn't happen again.On behalf of Quality Inn Hotel and Conference Center in Stratford, ON, we apologize for the delay in heating your room. We understand how important comfort is during your stay, and we regret that we fell short in this instance.Warm regards,RonakFront Desk Quality Inn Hotel and Conference Center Stratford, ON

10/10 Excellent

Phoebe

Response from Ronak on 26 Mar 2024
Dear Phoebe,Thank you for your wonderful 5-star rating! We're overjoyed to hear that your experience at Quality Inn Hotel and Conference Center in Stratford, ON, met your expectations. Your satisfaction is our utmost priority, and we're thrilled to have contributed to your enjoyable stay.We eagerly await the opportunity to welcome you back for another memorable visit!Warm regards,Ronak - Front DeskQuality Inn Hotel and Conference Center, Stratford ON

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Verna

Travelled with family and small children
Liked: Cleanliness, staff & service
The pool and staff were amazing. No fault of quality Inn... Loud disrespectful hockey players there. Kids playing ball hockey in the hall way which wasn't even the issue it was the late night parents drinking in the hallway outside our door till 2 a.m. then they were uo ar 7
Stayed 1 night in Jan 2024

6/10 Okay

sharon

Stayed 2 nights in Jan 2024
Response from Ronak on 26 Mar 2024
Dear Sharon,Thank you for taking the time to share your feedback with us. Your input is incredibly valuable as we continuously strive to enhance our guests' experiences at Quality Inn Hotel and Conference Center in Stratford, ON.Warm regards,RonakFront deskQuality Inn Hotel and Conference Center Stratford, ON

8/10 Good

Bernadine

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Krystle

Travelled with partner
Disliked: Staff & service
There candy vending machine stole 20 on me
Stayed 1 night in Dec 2023

4/10 Poor

Chantal

Travelled with family, Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Walls are paper thin therefore you hear everything. Safety chain on the door was broken. The tub had not been properly cleaned. It looks like the place is falling apart.
Stayed 2 nights in Dec 2023

2/10 Terrible

Blanche

Stayed 1 night in Dec 2023

4/10 Poor

Wendy

Business traveller
Stayed 1 night in Dec 2023

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
More than adequate
Stayed 1 night in Dec 2023

6/10 Okay

Liana

Liked: Staff & service
Ok
It was ok. Did not experience breakfast or pool, so cannot comment. Check in and check out, easy and professional. We did feel that the hotel seems to have a lot of rooms, many of which seemed empty, but we were placed right next door to other guests. Thin walls, we could hear them talking. Would have been nicer to have been placed 1 room apart.
Stayed 1 night in Dec 2023

6/10 Okay

Laura

Disliked: Staff & service
Not impressed that the room rate dropped significantly (down from $169/night to $111/night) but still had to pay the higher rate.
Stayed 2 nights in Nov 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Farrah

Stayed 1 night in Nov 2023

6/10 Okay

Karin

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
It’s ok… older needs looked after a bit better better Renos ..some updates seem to have been in place but seemed rushed paint jobs.. etc not the best and it’s not a quiet hotel you can hear everything .. pool area was very nice
Stayed 3 nights in Nov 2023

10/10 Excellent

Josh

Stayed 2 nights in Nov 2023

2/10 Terrible

emir, toronto

Disliked: Cleanliness
Stayed 2 nights in Nov 2023

6/10 Okay

Dennis

Travelled with group
Liked: Staff & service
nothing special but fine for our 1 night stay
Stayed 1 night in Nov 2023

6/10 Okay

Karen

Stayed 1 night in Nov 2023

8/10 Good

Terry

Travelled with family
The room was very large and clean although there appeared to be a bit of blood on the curtains and the bedspread had cigarette burns. Overall very clean including halls and reception area. Staff was very pleasant and helpful.
Stayed 2 nights in Nov 2023

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
BEWARE
I asked for my money back and we went to another hotel in the area. Do not stay here. The front desk lady was nice and I felt so bad for her because when I asked for my money back she sounded as if she had done this before, she said yes right away. The place smelled so awful-musty and damp. There was rotting baseboards in the hallway by the vending machines and the carpet in the halls was so stained. The room also smelled, carpet was stained, mold in windows, curtains stained. I found garbage on the floor by beds. The biggest red flags were the stained bed sheets, so disgusting. I previously worked in hotels and resorts for over 20yrs, never have I seen a place so gross.
Stained bed sheets
Stained bed sheets
Stayed 1 night in Oct 2023

8/10 Good

Art

Travelled with family
Liked: Cleanliness, staff & service
Liked how quiet our room was even though it was facing the street.
Stayed 2 nights in Oct 2023

2/10 Terrible

David

Travelled with partner
Disliked: Property conditions & facilities
Nothing works,no access to pool from 2nd floor
Stayed 1 night in Oct 2023

6/10 Okay

Nick

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff were pleasant however the room TV did not work Nd apparently no one is around to fix it at night.
Stayed 1 night in Oct 2023

8/10 Good

Paul

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Handy to Festival theatres (2 to 4 km). Good dining options nearby. Very large room. Only quibble is the bath towels were rather skimpy. And no service until the third day. We got our own towels from the service cart
Stayed 3 nights in Oct 2023

8/10 Good

Murray

Stayed 1 night in Oct 2023

6/10 Okay

Danielle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Pat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very basic which suited us. Bathroom fan very noisy
Stayed 1 night in Oct 2023

10/10 Excellent

Caitlyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
An excellent choice if you're in Stratford for a show, close to plentiful dining options as well as drivable proximity to the all theatres in the town. A lot of parking available at the hotel.
Stayed 1 night in Oct 2023