Seasonal outdoor pool, pool umbrellas, pool loungers

Reviews of Clarion Inn Strasburg - Lancaster

2.5 out of 5
Clarion Inn Strasburg - Lancaster
1400 Historic Drive, Strasburg, PA

Reviews

7.6

Good

Rating 10 - Excellent. 337 out of 1001 reviews" "
Rating 8 - Good. 320 out of 1001 reviews" "
Rating 6 - Okay. 166 out of 1001 reviews" "
Rating 4 - Poor. 98 out of 1001 reviews" "
Rating 2 - Terrible. 80 out of 1001 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort
Stayed 1 night in May 2024
Response from Hotel Manager on 21 May 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you enjoyed your stay at our resort. We hope to welcome you back again soon for another wonderful experience.Sincerely, Hotel Manager

6/10 Okay

Karen

Travelled with partner
Disliked: Amenities
Room was not the cleanest, dusty, continental breakfast was not good.
Stayed 1 night in May 2024
Response from Hotel Manager on 21 May 2024
Dear Guest,We're sorry to hear about your experience. Cleanliness and quality are top priorities for us, and we apologize for falling short during your stay. Your feedback regarding the continental breakfast is valuable, and we'll work to improve it. We appreciate your honesty and hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 Excellent

Sheila

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel has lots of places to be able to sit outside and enjoy the view. Everyone was very nice rooms were clean.the bed is very comfortable.
Stayed 2 nights in May 2024
Response from Hotel Manager on 19 May 2024
Dear Guest,Thank you for your lovely review. We're delighted you enjoyed the outdoor seating areas and the beautiful views. It's great to hear that our staff were nice, the rooms were clean, and the bed was comfortable. We appreciate your feedback and hope to see you again soon.Sincerely, Hotel Manager

8/10 Good

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the quaintness of this hotel. Our room was very spacious. We had 2 sinks-one outside the bathroom-convenient for two people getting ready. Would stay here again
Stayed 2 nights in May 2024
Response from Hotel Manager on 18 May 2024
Dear Guest,Thank you for your lovely review! We're glad you enjoyed the quaintness and spaciousness of our hotel. The convenience of having two sinks is a feature many guests appreciate. We look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager

6/10 Okay

Lucy

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Hotel Manager on 18 May 2024
Dear Guest,Thank you for your feedback. We're glad to hear you had an average stay. If there are specific areas where we can improve to make your next stay more enjoyable, please let us know. We hope to welcome you back in the future.Sincerely, Hotel Manager

4/10 Poor

Kortney, Mardela Springs

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled like gasoline two stars,but it was very quiet and cofortable
Stayed 1 night in May 2024
Response from hotel manager on 13 May 2024
Dear Guest,Thank you for sharing your feedback. We apologize for the inconvenience caused by the gasoline smell in your room. We're glad to hear that you found the environment quiet and comfortable. We'll address the issue promptly to ensure a better experience for our guests in the future. We appreciate your understanding and hope to welcome you back for a more satisfactory stay.Sincerely,Hotel Manager

2/10 Terrible

Gerald

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn't stay as above reasons and requested a refund from your company and as of today I sent a new request emailed to you so please review that. That hotel is the worst one I have ever been to.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 11 May 2024
Dear Guest,We apologize for any inconvenience you experienced. Your refund request is under review, and we will address your concerns promptly.Sincerely,Hotel Manager

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Clarion for two nights. We have stayed here for many years when we come to the Lancaster Area. It was nice that the Breakfast Area reopened after Covid. Nice and clean and room was very conveniently located. Really enjoyed our time at the Clarion.
Stayed 2 nights in May 2024
Response from Hotel Manager on 11 May 2024
Dear Guest,Thank you for your glowing review of your recent stay at the Clarion! We're delighted to hear that you enjoyed your time with us, especially after the Breakfast Area reopened post-Covid. It's fantastic to know that you found the room clean and conveniently located. We look forward to welcoming you back for many more enjoyable stays in the Lancaster Area.Sincerely,Hotel Manager

10/10 Excellent

Bradd, North Syracuse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time here for Sight and Sounds. Very satisfied
Stayed 1 night in Apr 2024
Response from Hotel Manager on 8 May 2024
Dear Guest,Thank you for choosing to stay with us again for Sight and Sounds! We're thrilled to hear that you were very satisfied with your experience. It's always a pleasure to welcome back returning guests like yourself. We look forward to your next visit.Sincerely,Hotel Manager

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This property did all we needed. The price was right. It was a little dated but clean and breakfast was great.
Stayed 1 night in May 2024
Response from Hotel Manager on 8 May 2024
Dear Guest,Thank you for sharing your experience! We're glad to hear that our property met your needs and that you enjoyed our great breakfast. We appreciate your feedback regarding the dated aspect and assure you that we continuously strive to improve. We hope to have the opportunity to host you again in the future.Sincerely,Hotel Manager

10/10 Excellent

Teresa

Liked: Property conditions & facilities
The room was very clean, comfortable beds easy access to the room and the contential breakfast was very good!!!
Stayed 3 nights in May 2024
Response from Hotel Manager on 7 May 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you found your room clean and comfortable, with easy access, and that you enjoyed the continental breakfast. Your satisfaction is our priority, and we're delighted to have provided you with a great experience. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Amy

Travelled with partner
Liked: Amenities, property conditions & facilities
We were very pleased with our stay there. The room exceeded our expectations with the comfort of the beds, cleanliness, and providing so many extra things we did not anticipate, like the fridge and microwave, a safe, iron and ironing board.
Stayed 2 nights in May 2024
Response from Hotel Manager on 7 May 2024
Dear Guest,We're thrilled to hear that your stay exceeded your expectations! Providing exceptional comfort and amenities is our priority, and we're delighted that you enjoyed the comfort of the beds, cleanliness, and the additional amenities in your room. Your satisfaction is our reward, and we look forward to welcoming you back for another outstanding stay in the future.Sincerely,Hotel Manager

2/10 Terrible

Nilda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed with the cleanliness. I should’ve listened to the reviews. Requested a change in rooms due to the dirtiness in the first room. The customer service person was helpful but surprised with my reporting….Bed sheets stained, floors filthy not vacuumed, bathroom toilet seat loose, bowl dirty, tub the list keeps going. I had to ask for clean sheets. Regardless, disappointed for the price I paid. The pool is outside, closed,sauna was probably the only decent thing however…there were blood stains on the floor so we left the sauna. I tried to cancel my booking willing to pay double at the holiday in which is directly next door but I couldn’t. Don’t waist your time or money there.Not worth it.
Stayed 1 night in May 2024
Response from Hotel Manager on 5 May 2024
Dear Guest,We are deeply sorry to hear about your disappointing experience during your stay. Your feedback regarding the cleanliness of the room and facilities is concerning, and we apologize for falling short of your expectations. This is not the standard of service we aim to provide, and we will address these issues promptly with our housekeeping and maintenance teams to ensure they are resolved. Additionally, we apologize for any inconvenience you experienced with your booking cancellation request. Your satisfaction is important to us, and we regret that we were unable to meet your expectations. We appreciate your feedback as it helps us improve, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

6/10 Okay

Lori

Travelled with partner
Sink outside bathroom was clogged. Room needs a deep clean. Stain on carpet, mirrors streaked.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area and decent accommodations for the price
Stayed 1 night in Apr 2024
Response from Hotel Manager on 1 May 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our hotel to be in a quiet area and that you were satisfied with the accommodations considering the price. Your satisfaction is important to us, and we appreciate your review. We hope to welcome you back for another pleasant stay in the future.Sincerely,Hotel Manager

8/10 Good

Linda

Travelled with family
Liked: Staff & service, property conditions & facilities
The staff are lovely people. The room is very large. It's quaint in appearance and looks like it is a restored historic community . It's right on a local highway but quiet. Easy to connect with the area sights.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you found our staff lovely, enjoyed the spacious room, and appreciated the quaint and historic charm of our property. It's fantastic to know that our convenient location provided easy access to local attractions while still offering a peaceful atmosphere. We hope to have the pleasure of welcoming you back for another delightful stay.Sincerely,Hotel Manager

6/10 Okay

E. KAY

Business traveller
This is a dated hotel. Management is obviously trying to update and improve but it is a B rated hotel. It was comfortable, clean and suited my purpose for business travel to the area. It is centrally located and convenient to Sight and Sound, Strasburg railroad, Bird in Hand, and Intercourse, as well as the beautiful Amish countryside. Breakfast was average but more than adequate for any family needs. The restaurant next door was convenient but pricey for dinner. Great for a nightcap at the bar though. I would stay again.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 26 Apr 2024
Dear Guest,Thank you for your detailed feedback. We're glad to hear that our hotel suited your needs for business travel and that you found it comfortable and clean. We appreciate your understanding of our ongoing efforts to update and improve the property. It's great to know that our central location was convenient for your itinerary and that the breakfast provided met your needs. We look forward to welcoming you back on your next visit to the area!Sincerely, Hotel Manager

8/10 Good

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities
An older property, the room was clean, but some of the furniture was dated. In general the grounds are well kept, but the fence between them and the Fireside Grill is partially collapsed
Stayed 1 night in Apr 2024
Response from Hotel Manager on 25 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found your room clean and our grounds well-kept. We appreciate your observations regarding the dated furniture and the fence near Fireside Grill and will address these matters with our team to ensure improvements are made. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Leonel

Travelled with family
Clean and the continental breakfast
Stayed 1 night in Apr 2024
Response from Hotel Manager on 24 Apr 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel clean and enjoyed our continental breakfast. We strive to provide a comfortable and enjoyable stay for all our guests. We hope to welcome you back again soon!Sincerely, Hotel Manager

6/10 Okay

Brandy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We chose The Clarion Strasburg for its location to Sight & Sound. I read the previous reviews, but was very surprised when we got to our 2 rooms. One room seemed clean, but the other was definitely NOT clean. It smelled like a wet dog and there was hair on the carpet. There was hair in the tub, a dead cricket, piece of food and a hair bead by the bed and the desk was so high, that it was unusable unless you stood up. The furniture was outdated, very scratched and or screwed back together. One bed was so close to the wall, that you either had to climb over the foot of the bed or risk rubbing the dirty wall and unplugging the surge strip for the tv. Which would probably explain why the mattress dipped to one side. The drop ceiling tiles were flimsy and moved when the door opened and closed and some were even missing. Anything that was wooden outside, was nearly, if not completely rotted thru and had just been repeatedly painted rather than replaced. We had to park very far from our room. The breakfast was minimal and basic, but did offer make your own waffles and some cereal. The toasters did not work well and had to be pushed down 2-3 times to toast a slice of bread. The upside was that the property felt safe and the staff was nice. I would not go back.
Response from Hotel Manager on 23 Apr 2024
Dear Guest,Thank you for sharing your detailed feedback with us. We're deeply sorry to hear about the cleanliness and maintenance issues you encountered during your stay. This falls far below the standard of service we strive to provide, and we apologize for any discomfort or inconvenience you experienced. Your comments have been shared with our housekeeping and maintenance teams for immediate action and improvement. We appreciate your kind words about our staff and are glad to hear that you felt safe on the property. We understand your decision not to return, but if you reconsider, we would welcome the opportunity to make it right for you.Sincerely, Hotel Manager

8/10 Good

Vivian

Travelled with group
Disliked: Cleanliness
Bed sheet and pillow case are dirty and has bad smell. Window are very dusty.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 21 Apr 2024
Dear Guest,We sincerely apologize for the unpleasant experience you had with the cleanliness of the bed sheets, pillowcases, and windows during your stay. This does not meet our standards, and we take your feedback seriously. Rest assured, we will address these issues immediately to ensure a more comfortable and enjoyable experience for our guests in the future.Sincerely,Hotel Manager

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, amenities
Room was nice, but outdated. Cleanliness was below average.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 21 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're glad to hear that you found the room to be nice. However, we apologize for any inconvenience caused by the outdated decor and below-average cleanliness. We appreciate your input and will use it to improve our services.Sincerely,Hotel Manager

8/10 Good

Judy

Travelled with family
Liked: Amenities
It was old but well kept
Stayed 1 night in Apr 2024
Response from Hotel Manager on 20 Apr 2024
Dear Judy,Thank you for your feedback. We're glad to hear that despite being old, our property was well-kept. Maintaining a clean and comfortable environment for our guests is important to us, and we appreciate your recognition of our efforts. We value your feedback and hope to have the opportunity to welcome you back in the future!Sincerely, Hotel Manager

6/10 Okay

Vanessa

Liked: Cleanliness, property conditions & facilities
Pobre limpieza.
Stayed 4 nights in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Guest,We apologize for the poor cleaning experience you encountered during your stay. Maintaining cleanliness is a top priority for us, and we're disappointed to hear that we fell short of your expectations. Your feedback is valuable, and we will address this issue with our housekeeping team to ensure improvements are made. We appreciate your patience and hope to have the opportunity to provide you with a much better experience in the future.Sincerely,Hotel Manager

6/10 Okay

William

Place is showing signs of being run down and not maintained to former standards.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 15 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Rest assured, we take your comments seriously and will address any areas that may need improvement promptly. Our goal is to ensure that every guest has a comfortable and enjoyable stay. We appreciate your valuable input and hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Manager

8/10 Good

Kevin

Stayed 1 night in Apr 2024
Response from Hotel Manager on 4 May 2024
Dear Kevin,Thank you for choosing to stay with us and for taking the time to leave your feedback. We're pleased to hear that you had a positive experience overall. If there's anything specific you think we could improve upon to earn that extra star next time, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

8/10 Good

Randy

Travelled with group
Liked: Staff & service
The appeared clean but when you closer the room was not cleaned very well. The hotel is older and worn. Needed updating and painting. Breakfast was not very good, not much offered.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 14 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback. We apologize for any cleanliness issues you encountered and will address this with our housekeeping team immediately. We also appreciate your comments regarding the need for updates and improvements, and we're actively working on enhancing our facilities. Your input regarding breakfast is noted, and we'll strive to provide a more satisfying experience in the future.Sincerely,Hotel Manager

6/10 Okay

Paul

Disliked: Staff & service, property conditions & facilities
The property is tired and old
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 12 Apr 2024
Dear Guest,Thank you for your feedback. We're sorry to hear that you found our property to be tired and old. We continuously strive to maintain and update our facilities to ensure a comfortable stay for our guests. Your comments are valuable to us, and we will use them to make improvements where needed.Sincerely,Hotel Manager

6/10 Okay

Linda S

Travelled with family
Disliked: Amenities
This is a beautiful historic property, at the tip of being run down. I've never before seen a bathroom with rusted and/or moldy spots painted over with white paint, including the bathroom drain and around the shower head. The breakfast is substandard: egg patties that cost a little over $.44 per patty, cereal and milk, but no bananas, no pastries, no bagels, but cream cheese, discount white bread, powdered coffee creamer. They did have two waffle makers, so have to give them credit for that and real butter. There were apples too. The room had a little coffee maker but unless you like black coffee you're out of luck. That being said let me complement them on the linens, which were very nice. The location is quiet, with nearby fields on one side and a housing development, but not in a heavily trafficked area. Cleanliness good except for corners. There is a small fridge in the room and a microwave. The fridge worked fine but I didn't use the microwave. I wish I had stayed at this place at an earlier time.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear you appreciated the historic charm of our property and the quiet location. We apologize for the issues you encountered with the bathroom and breakfast offerings. Your comments have been noted, and we will address these concerns to ensure a better experience for future guests. We're pleased you enjoyed the linens and the amenities provided in the room. We hope to have the opportunity to welcome you back for a more satisfying stay in the future.Sincerely,Hotel Manager

10/10 Excellent

marie

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities
Very convenient and reasonable pricing. Close to everything but also quiet at nite.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Guest,Thank you for your positive review! We're delighted to hear that you found our hotel very convenient with reasonable pricing and appreciated its proximity to everything while still enjoying a quiet night's rest. Your satisfaction is our priority, and we're thrilled that we could provide you with an enjoyable experience.We look forward to welcoming you back for another wonderful stay.Sincerely,Hotel Manager

6/10 Okay

Glenn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Clarion is pet friendly which is a huge plus for us. However, the room was a very smelly upon arrival. Glass and mirror surfaces were visibly smudged. Staying one night we sucked it up, but these are not the most pleasant rooms. On the plus side, there is plenty of space to walk the dog. We wish others would be courteous enough to pick up after their pet. Par for the course in this day and age. Hotel proximity to The Fireside pub is great. Great food, great atmosphere. Hotel is very close to other attractions minutes away; American Music Theater, Sights and Sound, Bird In Hand, Kitchen Kettle Village, Dutch Wonderland, Outlets, etc.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 4 Apr 2024
Dear Guest,Thank you for sharing your feedback about your recent stay at Clarion. We're delighted to hear that you appreciated our pet-friendly policy and enjoyed the ample space for walking your furry friend. Your comments about the room cleanliness have been noted, and we apologize for any inconvenience caused. We will address this with our housekeeping team to ensure improvements are made. It's great to know you enjoyed the nearby attractions and proximity to The Fireside pub. We appreciate your suggestions for pet owners to be more responsible. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future.Sincerely,Hotel Manager

4/10 Poor

Kristopher

Travelled with family, Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty. Breakfast was false advertisement- included only cereal and coffee. Called front desk on our cell phone since room phone did not work. Asked for additional toilet tissue and said we have to pick it up at the front desk the next day. Our room card was turned off 3 hours before checkout and we had to find housekeeping to get back in. Never stay here again
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Guest,We're deeply sorry to hear about the multiple issues you encountered during your stay. Please accept our sincerest apologies for the cleanliness concerns, the disappointment with breakfast offerings, the inconvenience with the phone and room card, and the response regarding additional toilet tissue. Your feedback is genuinely appreciated, and we'll address these issues internally to prevent recurrence. We understand your frustration and hope to have the chance to restore your trust in us in the future.Sincerely, Hotel Manager

10/10 Excellent

Tavita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet and comfortable
Stayed 1 night in Mar 2024
Response from Hotel Manager on 5 Apr 2024
Dear Guest,Thank you for sharing your feedback! We're delighted to hear that you found your stay quiet and comfortable. Providing a serene and relaxing environment is one of our top priorities. We hope to have the pleasure of hosting you again in the future!Sincerely,Hotel Manager

10/10 Excellent

Kathryn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean safe place for the money. Updates would be nice
Stayed 1 night in Mar 2024
Response from Hotel Manager on 29 Mar 2024
Dear Guest,Thank you for choosing our hotel and taking the time to share your feedback. We're glad to hear that you found our hotel to be clean and safe, and we appreciate your recognition of our value for money. Your suggestion regarding updates is duly noted, and we will strive to enhance our facilities for an even more enjoyable stay in the future.Sincerely,Hotel Manager

8/10 Good

John, BERWICK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here several times before. Receptionist was friendly and check-in was efficient. Grabbed a cup of coffee from their coffee machine before heading to the room. They opened the breakfast area back up, so breakfast is included. The room we stayed in was fine. Did have two minor issues. One was a number of ants in the bathroom area. The other issue was that the bathtub did not drain properly. Took about 10 minutes after a shower for it to completely drain. But as we were gone most of the day, these problems were not that big an issue. Will stay there again though as it is conveniently located, and has adequate parking. There is also a wonderful restaurant/bar located next door.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Guest,Thank you for choosing to stay with us again and for sharing your feedback. We're delighted to hear that you enjoyed our friendly receptionist, efficient check-in process, and convenient amenities like breakfast.We apologize for the inconvenience caused by the minor issues you encountered in your room. Rest assured, we will address these promptly to ensure a more comfortable stay for our guests in the future.We appreciate your loyalty and look forward to welcoming you back soon.Sincerely,Hotel Manager

10/10 Excellent

ODELL

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 27 Mar 2024
Dear Guest,Thank you so much for your glowing 5-star review! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could exceed your expectations. We look forward to welcoming you back again soon!Sincerely,Hotel Manager

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean room.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 21 Mar 2024
Dear Guest,Thank you for your positive review! We're thrilled to hear that you found our staff friendly and your room clean. Providing exceptional service and maintaining a clean environment are our top priorities, and we're glad to know we met your expectations. We hope to welcome you back for another enjoyable stay soon.Sincerely,Hotel Manager

8/10 Good

Diana

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
Needs upgrades especially in the bathrooms
Stayed 2 nights in Mar 2024
Response from Hotel manager on 16 Mar 2024
Dear Guest,Thank you for your feedback. We appreciate your input regarding the need for upgrades, especially in the bathrooms. Please know that we take guest feedback seriously, and we will consider your comments as we strive to improve our accommodations. Your comfort and satisfaction are important to us, and we hope to have the opportunity to welcome you back in the future to experience any improvements we make.Sincerely, Hotel Manager

10/10 Excellent

Brandi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.. some work is needed around the property. But the staff was excellent amd extremely helpful. Will definitely stay again
Stayed 2 nights in Mar 2024
Response from Hotel manager on 13 Mar 2024
Dear Guest,Thank you for your kind feedback! We're thrilled to hear that you enjoyed your stay with us and found our staff to be excellent and helpful. We appreciate your suggestions for improvement and will certainly work on enhancing the property. Looking forward to welcoming you back soon!Sincerely,Hotel Manager

6/10 Okay

Constance

Travelled with partner
Liked: Cleanliness, staff & service
This is an older property so, it’s not really slick. But, it was very clean, the bedding was very comfortable and it was very quiet at night. The furnishings are dated, the tv was small and the continental breakfast was not really appealing. But, again, for one or two nights, it’s doable when you at the prices of other hotels on the same block.
Stayed 1 night in Mar 2024
Response from Hotel manager on 12 Mar 2024
Dear Guest,Thank you for sharing your feedback. We're glad to hear that you found our hotel clean, quiet, and comfortable. We appreciate your honesty about the dated furnishings and breakfast options. Your comments help us improve, and we hope to welcome you back for another stay soon.Sincerely, Hotel Manager

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was surprisingly nice and the rooms were larger than I expected. The staff was friendly and they let me check in 2 hours early. The free breakfast was good (sausage, eggs, potatoes, waffles, cereal). Our room was clean and had a nice flat screen TV and the bed was pretty comfortable. All in all, I plan on booking here again next visit this summer.
Stayed 2 nights in Mar 2024
Response from Hotel manager on 8 Mar 2024
Dear Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and found our property to be surprisingly nice, with spacious rooms. It's great to know that our friendly staff accommodated your early check-in request, and that you enjoyed our complimentary breakfast offerings. We're pleased that you found your room clean and comfortable, and we look forward to welcoming you back on your next visit this summer.Sincerely,Hotel Manager

10/10 Excellent

Robert Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hotel manager on 26 Feb 2024
Dear Robert Lee,Thank you for choosing to stay with us and for your glowing 5-star review! We're thrilled to hear that you had a fantastic experience during your time at our hotel. Your satisfaction is our top priority, and we're delighted that we exceeded your expectations. We look forward to welcoming you back for another wonderful stay in the future.Sincerely,Hotel Manager

8/10 Good

Vishwas

Stayed 2 nights in Feb 2024
Response from Hotel Manager on 21 Mar 2024
Dear Vishwas,Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you had a positive experience during your visit. Your satisfaction is important to us, and we appreciate your kind words. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Timothy

Liked: Property conditions & facilities, room comfort
Hidden Gem
Clean!! Our room was clean - of course that is everyone’s 1st priority when staying in a hotel. Lobby is very inviting, sitting area, coffee and fireplace. Front desk staff awesome, friendly and knowledgeable. As mentioned room very nice clean, spacious and comfortable. A great feature is this is not a “cookie cutter” hotel building and property are unique crown molding, wood trim, and interesting room layout. Our room was on “Garden side of building” Woke up to freshly fallen snow. All walk ways etc. had already been cleared by hotel staff. Would recommend staying here
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 20 Feb 2024
Dear Timothy,Thank you so much for your wonderful and positive review! We're thrilled to hear that you had a clean, comfortable, and enjoyable stay with us. It's great to know that our lobby, with its inviting atmosphere, coffee, and fireplace, added to your overall experience. We're pleased that our front desk staff made a positive impression with their friendliness and knowledge. Your appreciation for the unique and charming features of our building, such as crown molding and wood trim, is heartening. Thank you for recommending our hotel; it means a lot to us. We look forward to welcoming you back on your next visit! Sincerely, Hotel Manager

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Response from Hotel Manager on 17 Feb 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us. We strive to provide a welcoming and comfortable experience for all our guests.We appreciate your patronage and hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Manager

8/10 Good

Diane, Annapolis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and the room comfortable. It's pretty dated and the bathroom could use some updating some issues with the shower time
Stayed 2 nights in Jan 2024
Response from Hotel manager on 2 Feb 2024
Dear Guest,Thank you for your positive feedback about our friendly staff and comfortable rooms. We appreciate your insights about the dated appearance and issues with the shower. Your comments are valuable, and we will use them to address areas for improvement. If there's anything specific you'd like us to look into or if we can assist you further, please let us know. We hope to have the opportunity to provide you with an even better experience on your next visit.Sincerely,Hotel Manager

4/10 Poor

Jennifer

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Bedding was disgusting
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 15 Jan 2024
Dear Jennifer,We sincerely apologize for the unsatisfactory condition of the bedding during your stay. We regret any discomfort it may have caused. Your feedback is important, and we assure you that we will investigate and address this issue promptly. We appreciate your honesty and hope to have the opportunity to make amends in the future. Sincerely, Hotel Manager

2/10 Terrible

Martin

Disliked: Cleanliness, staff & service, amenities
While the bathroom was clean, and everything looked tidy, the sheets smelled of bo, like they hadn't been washed after the last guest, or several. Breakfast was a joke: the juice dispenser only spit out water and there was no hot food available. Ended up checking out a day early and did not receive a refund for my unused day since I prepaid. It was not a good experience.
Stayed 2 nights in Dec 2023
Response from Hotel manager on 14 Jan 2024
Dear Guest,Thank you for sharing your feedback. We apologize for the inconveniences you experienced during your stay. We take your comments seriously and will address the issues raised to ensure a better experience for our guests in the future. Your concerns about cleanliness and breakfast will be investigated and resolved promptly. We regret any dissatisfaction caused and appreciate your understanding.Sincerely, Hotel Manager

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel manager on 11 Jan 2024
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

8/10 Good

Louise

Stayed 3 nights in Dec 2023
Response from Hotel manager on 24 Jan 2024
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager