Located in Stoke-on-Trent, Best Western Stoke on Trent City Centre Hotel is in the city center and near a train station. Regent Theatre and Victoria Hall are cultural highlights, and some of the area's popular attractions include Waterworld and Trentham Monkey Forest. Don't miss out on a visit to Alton Towers.
Located close to Victoria Hall and Waterworld, Best Western Stoke on Trent City Centre Hotel provides a coffee shop/cafe, dry cleaning/laundry services, and a fireplace in the lobby. For some rest and relaxation, visit the sauna or the steam room. Free in-room WiFi is available to all guests, along with a bar and a health club.
Other perks include:
An indoor pool
Buffet breakfast (surcharge), self-parking (surcharge) and express check-out
Luggage storage, wedding services and a TV in reception
Coffee/tea in reception, a 24-hour front desk and multilingual staff
Guest reviews speak well of the breakfast, helpful staff and location
Room features
All 135 rooms include amenities such as free WiFi.
Extra conveniences in all rooms include:
Bathrooms with shower/bath combinations and free toiletries
Plasma TVs with premium channels
Coffee/tea makers, daily housekeeping and desks
Languages
English, Polish, Romanian
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired internet
Parking and transport
Parking on site (GBP 7.50 per day)
RV/bus/lorry parking on site
Food and drink
Daily buffet breakfast available for a fee: GBP 14.50 for adults and GBP 7 for children
A bar/lounge
A coffee shop/cafe
Coffee and tea in common areas
Restaurants on site
Bennett s Bar
Restaurant 66
Things to do
Health club
Indoor pool
Sauna
Spa tub
Steam room
TV in common areas
Family friendly
Indoor pool
Laundry facilities
Conveniences
24-hour front desk
Free newspapers in lobby
Laundry facilities
Luggage storage
Guest services
Daily housekeeping
Dry cleaning/laundry service
Multilingual staff
Wedding services
Business services
9 meeting rooms
Business centre
Conference centre (7,610 square foot of space)
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lift
Wheelchair accessible (may have limitations)
More
2 buildings
5 floors
Built in 1900
Designated smoking areas
Fireplace in lobby
Room amenities
Bedroom
Bedsheets provided
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels
Entertainment
Plasma TV with premium digital channels
Food and drink
Coffee/tea maker
Limited room service
More
Connecting rooms available
Desk
Iron/ironing board
Policies
Check-in
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Check-out
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
Renovations and closures
This property is closed from November 27 2022 to December 31 2024 (dates subject to change).
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Cots (infant beds) are not available
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property:
Breakage deposit: GBP 50.00 per stay
We have included all charges provided to us by the property.
Optional extras
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
This property does not have any lifts
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
Quality Stoke Stoke-on-trent
Stoke Quality Hotel
Quality Stoke
Quality Hotel Stoke Stoke-on-trent
Quality Hotel Stoke Trent Stoke-on-trent
Quality Hotel Stoke Trent
Quality Stoke Trent Stoke-on-trent
Quality Stoke Trent
Best Stoke On Trent City
Quality Hotel Stoke on Trent
Best Western Stoke on Trent City Centre Hotel Hotel
Best Western Stoke on Trent City Centre Hotel Stoke-on-Trent
Frequently asked questions
Does Best Western Stoke on Trent City Centre Hotel have a pool?
Yes, this property has an indoor pool.
Is Best Western Stoke on Trent City Centre Hotel pet-friendly?
No, only service animals are welcome at the property.
Best Western Stoke on Trent City Centre Hotel Reviews
Reviews
7.0
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 218 out of 1000 reviews" "
10 - Excellent
218
Rating 8 - Good. 352 out of 1000 reviews" "
8 - Good
352
Rating 6 - Okay. 230 out of 1000 reviews" "
6 - Okay
230
Rating 4 - Poor. 108 out of 1000 reviews" "
4 - Poor
108
Rating 2 - Terrible. 92 out of 1000 reviews" "
2 - Terrible
92
7.6/10
Cleanliness
7.8/10
Staff & service
7.0/10
Amenities
6.8/10
Property conditions & facilities
6.4/10
Eco-friendliness
Reviews
6/10 Okay
Mark
21 Nov 2022
Liked: Staff & service
Disliked: Property conditions & facilities
Water torture!
The hotel was ok and in a great location for our visit to Stoke-on-Trent.
The room we were given was small, with the double bed up against the wall.
When in the room there was the sound of water running and this never stopped, even after telling the reception and was told by them that the maintenance people would sort it out, but no, it kept on running! It was like water torture! So if room 317 is allocated to you, then insist on another room!!
The breakfast was good and the staff serving were all very friendly and helpful.
First ever experience to stay in Best Western Hotel. No heating for the duration of stay, asked several times, experience cold feet. I was told at one point by one of the receptionists that's why duvet are provided. Had to checked out.
Staff were excellent at solving problems... If which there were a few. The hotel is VERY tired and a bit scabby. The room needs a good scrub too, not the cleanest! 😞
We were greated by a friendly recepcionist who was very helpful and polite. The bedroom was clean and spacious with everything needed for a short stay. The buffet style breadfast was plentiful and well cooked.
The hotel is very close to the centre of town.
Ideal if going to the Regent Theatre as it is only a short 5 minute walk away.
Would recommend this hotel if staying in Stoke
After a 9 hour drive from the North of Scotland we looked forward to a meal and bed, that first night the room was so hot due to the radiator stuck full open due to no thermostat being fitted. We had the windows open which due to the noise off the road exacerbated the lack of sleep. The next morning we went to the swimming pool to try and unwind but then to be charged 6pp to use the pool (and empty hot tub). We spoke to the receptionist regarding the radiator and a supposed maintenance person looked at the radiator which did not get fixed, spoke to the receptionist again regarding this and was told he could not fit a replacement thermostat, FYI this is a 2 second job to screw on a unit. The attitude and inability to resolve this matter meant a second night of no sleep in a furnace of a bedroom. Just what we needed for a 9 hour drive home.
Stayed in many Best Western hotels and this by far is the arm pit of them all. Hope they learn some manners and customer services and look after their guests.