St. Vincent Hotels with Adjoining Rooms

"This was by far the worst experience I’ve ever had with front desk staff. One woman, Erica, stared me up and down before speaking, acted cold and controlling, and made me feel judged and unwelcome. During meals, staff hovered every few minutes asking “Are you ready?” while I was still eating, which was exhausting. The food was mediocre, the room outdated, and the atmosphere non-existent — no music, no vibe. The male manager was more knowledgeable, the housekeeper was incredibly kind, and Hudson, one of the servers, treated guests with respect — they were the only positives. At checkout, I had to pay for food while my card was locked because I was out of the country. Erica acted like I was playing games, even though I was just trying to resolve things quickly. Her behavior was controlling, dismissive, and completely unprofessional. Honestly, the front desk staff needs serious retraining in customer service. Guests should feel welcomed and valued, not rushed or treated like a nuisance. This experience completely ruined what could have been a decent stay. they also need to learn some of they guest can bring a-lot of attraction “ THEY LOST"