Exterior

Reviews of Holiday Inn Express & Suites St. Petersburg - Madeira Beach, an IHG Hotel

2.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 952 out of 1360 reviews" "
Rating 8 - Good. 266 out of 1360 reviews" "
Rating 6 - Okay. 64 out of 1360 reviews" "
Rating 4 - Poor. 37 out of 1360 reviews" "
Rating 2 - Terrible. 41 out of 1360 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

2/10 Terrible

julian

First day of check in we go inside room and there was another person inside, we go downstairs guy at the front desk doesnt even apologize like if its something normal, also tv did not work during our stay.
Stayed 2 nights in May 2024
Response from General Manager on 21 May 2024
Julian, thank you so much for providing this feedback. This is absolutely unacceptable and I am investigating this immediately. Please feel free to reach out to me directly as I would like to make this right for you.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff. Very quiet and close To everything I needed. Check in and check out easy breezy!
Stayed 3 nights in May 2024
Response from General Manager on 21 May 2024
Julie, thank you for taking the time to share your kind words. I'm thrilled to hear you found our location convenient and check in/out easy breezy. We hope to see you again in the future.

10/10 Excellent

Artik

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and transportation to the beach .loved the breakfast
Stayed 2 nights in May 2024
Response from General Manager on 21 May 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed our service and transportation to the beach. Providing a seamless and enjoyable experience for our guests is always our top priority. We're also delighted that you loved the breakfast! We strive to offer delicious and satisfying options to start your day right. Your feedback is truly appreciated, and we look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

Marisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Thank you!

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
My family and I enjoy mother's day all together.
Stayed 2 nights in May 2024
Response from General Manager on 16 May 2024
Sonia, thank you so much for taking the time to share your review. I'm so glad you all were able to spend Mother's Day together and thank you for choosing us to do so!

10/10 Excellent

franklin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location very clean .
Stayed 1 night in May 2024
Response from General Manager on 16 May 2024
Thank you, Franklin! We hope to see you again in the future!

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great amenities and close to everything
Stayed 2 nights in May 2024
Response from General Manager on 16 May 2024
Thank you, Darren! We're glad you found our location convenient. Feel free to use our complimentary shuttle next time you visit!

8/10 Good

Ed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Get some strong coffee for guests bkfst
Stayed 7 nights in May 2024
Response from General Manager on 16 May 2024
Thank you for your feedback, Ed! We will definitely look into this. Safe travels.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really appreciated the complimentary breakfast. Nice clean comfortable room for us to enjoy the stay.
Stayed 3 nights in May 2024
Response from General Manager on 16 May 2024
Robert, thank you for taking the time to share your feedback! We're thrilled you enjoyed our breakfast and hope to see you again in the future.

10/10 Excellent

JULIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and close to the beach.
Stayed 2 nights in Apr 2024
Response from Management on 10 May 2024
Thank you for the feedback Julie, we appreciate 5 stars!!

10/10 Excellent

Jason, Tucker

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 16 May 2024
Thank you!

10/10 Excellent

marilene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very special
Stayed 3 nights in May 2024
Response from Management on 9 May 2024
Thank you for the 5 star review!

8/10 Good

Claude

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a good location for us to stay while visiting our daughter. Time to replace or revamp the chairs in the breakfast area. room needed a coffee table.
Stayed 2 nights in May 2024
Response from Management on 10 May 2024
Thank you for the review Claude, we appreciate your feedback! Feedback such as yours is very important to us since it helps us make changes and improve areas that need improvement. Also, I wanted to let you know that we do have suites that are bigger rooms and have coffee tables as well as sofas. Thank you for staying with us and we hope to welcome you again in future!

10/10 Excellent

Ilya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from Management on 6 May 2024
Thank you for the 5 star review!

10/10 Excellent

Annie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything ♥️
Stayed 1 night in May 2024
Response from Management on 6 May 2024
Thank you for the 5 star review Annie, we appreciate your feedback!

10/10 Excellent

Jose Luis

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Property was well kept. Very convenient to attractions.
Stayed 2 nights in May 2024
Response from Management on 6 May 2024
Thank you for the 5 star review Jose, we appreciate your feedback and hope to welcome you again!

8/10 Good

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay other than the mattress being uncomfortable
Stayed 4 nights in Mar 2024
Response from Management on 6 May 2024
Thank you for the feedback Bradley, I'm glad to know that overall you enjoyed staying with us. We wanted to apologize for the issue you encountered, we just recently got all brand new high quality mattresses in all our rooms. By any chance did you report it to our front desk? If so, was anything done to make your stay more comfortable? Feel free to reach us directly.

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management on 6 May 2024
Thank you for the 5 star review!

6/10 Okay

Torry Jacob

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and attentive. Hotel was clean and comfortable. Only issue we had was we were charged 4 different times over our stay and had $1200 on pending hold on my credit card that wasn’t released until we checked out. I spoke with staff and manager but wasn’t resolved until after we left. If you stay there please keep an eye on your charges.
Stayed 8 nights in Apr 2024
Response from Management on 6 May 2024
Thank you for the review Torry, please accept our sincere apologies for the issue you encountered during your stay regarding the authorization that was placed on your card. I see that there was some sort of the glitch and I'm glad to know that it was corrected. Thank you for staying with us and I hope to welcome you again in future and show you that unsatisfactory stay was a one time exception.

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Management on 6 May 2024
Thank you for the 5 star review!

10/10 Excellent

Peggy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Easy check in. Clean great breakfast. Employee Luke stood out as he was great polite and professional.
Stayed 2 nights in May 2024
Response from Management on 4 May 2024
Thank you for the amazing feedback Peggy, I will make sure to share your kind words with Luke, I'm sure he'll be thrilled!

10/10 Excellent

Carey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, updated, comfortable beds, great linens Fabulous staff
Stayed 1 night in Apr 2024
Response from Management on 4 May 2024
Thank you for the 5 star review Carey, we appreciate your feedback and hope to welcome you again in future!

10/10 Excellent

Hadley, Brooklyn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and staff is amazing
Stayed 11 nights in Apr 2024
Response from Management on 4 May 2024
Thank you for the positive feedback Hadley, we appreciate 5 star review!

10/10 Excellent

SHARON, eastampton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean and staff friendly. Hotel was not to far from beaches about 10 minutes. Beds were comfortable and adequate places to put suitcases and other items
Stayed 2 nights in Apr 2024
Response from Management on 4 May 2024
Thank you for the 5 star review Sharon, we appreciate your feedback!!

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful, Emily was extremely helpful and friendly. The room was clean, the breakfast was great. We especially liked that there was free shuttle service to and from the beaches and John's Pass.
Stayed 1 night in Apr 2024
Response from Management on 4 May 2024
Thank you for the amazing feedback Karen, i will make sure to share it with Emily, I'm sure she'll be happy to know that you enjoyed staying with us! We hope to welcome you back again.

10/10 Excellent

Nathaniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location not too far from multiple beachs
Stayed 3 nights in Apr 2024
Response from Management on 4 May 2024
Thank you for the 5 star review! We appreciate your feedback

10/10 Excellent

Richard

Stayed 2 nights in Apr 2024
Response from General Manager on 21 May 2024
Thank you!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service
Had a really nice time abd the breakfast was great
Stayed 3 nights in Mar 2024
Response from Management on 29 Apr 2024
Thank you for the 5 star review Kimberly!

10/10 Excellent

WILLIAM

Stayed 1 night in Apr 2024
Response from General Manager on 21 May 2024
Thank you!

10/10 Excellent

Yaneiry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay and breakfast was fantastic. Nice variety.
Stayed 1 night in Apr 2024
Response from Management on 29 Apr 2024
Thank you for the amazing feedback!!!

6/10 Okay

Crystal

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The only complaint I have is this hotel didn’t put ventilation in their bathrooms so everything was rusty. It would have kept these bathrooms so much nicer.
Stayed 2 nights in Apr 2024
Response from Management on 29 Apr 2024
Thank you for the review Crystal, our bathrooms ventilation system has constant air flow that may not be noticeable by the sound since it is very quiet. By any chance did you report the issue to our front desk? If so, did our maintenance come take a look? Thank you for bringing this to our attention, we appreciate your feedback.

10/10 Excellent

Ruthy M Watson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at this property. The room was clean, the bed was so comfortable and the linens were awesome. The staff was so accommodating and responsive to our needs and questions. Smiles and happiness all around. They even remembered my name whenever I went to the desk. The shuttle to the beach areas was convenient and timely. My family was there for a memorial service, and the staff even expressed their condolences. I am really looking forward to visiting this property again under different circumstances and for a longer stay. Thank you so much "Emily" and the rest of the staff at this Holiday Inn. Ruthy Watson
Stayed 2 nights in Apr 2024
Response from Management on 29 Apr 2024
Thank you for leaving us such a great review Ruthy, we are thrilled to know that you enjoyed staying with us. I will make sure to share your kind words with Emily and rest of our team. Thank you for the 5 star review!

10/10 Excellent

Randee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely PERFECT. Beautiful hotel. I would definitely recommend and will stay here again.
Stayed 1 night in Apr 2024
Response from Management on 28 Apr 2024
Thank you for the amazing words Randee, we appreciate 5 star review!

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are always very friendly, rooms are clean. I stay here 2-4 times a year and will continue to.
Stayed 1 night in Apr 2024
Response from Management on 24 Apr 2024
Thank you for the review Laurie, we appreciate 5 stars!

10/10 Excellent

Jacquelyn

Stayed 1 night in Apr 2024
Response from General Manager on 16 May 2024
Thank you!

8/10 Good

Chelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management on 4 May 2024
Thank you for the review Chelsey, is there any reason why we did not get '5' star rating? Feel free to leave us your feedback!

8/10 Good

Khanh

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything is good except for the smell in the room isn't pleasant. Smell like there were pee pee in the room when we just walk in so we had to turn down the AC low and use room spray.
Stayed 1 night in Apr 2024
Response from Management on 23 Apr 2024
Thank you for the review, we appreciate your feedback and will make sure to share your comments with our housekeeping team. I'm glad to know that overall you enjoyed staying with us and hope to welcome you again in future!

8/10 Good

Jeane

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. Let’s start off by saying that we were traveling on a budget and this hotel was perfect. Pros: decent price, free breakfast ( eggs, bacon, sausage, breads, very good coffee, juices, yogurt etc…) quiet, convenient( walking distance to Walmart and Texas Rd house Restaurant. Easy beach drive ( just 8min drive to Madeira beach which was beautiful by the way) or you could use the FREE SHUTTLE services to the beach as well. Very friendly staff, we actually checked in 1.5 hours earlier with no issues. Room services provided every time we needed. Clean, no odors, no mold anywhere, no bugs ever seen in our room, pool clean, jacuzzi available with nice furniture to sit and relax after a beach day… Cons: NONE for us I will absolutely go back and recommend it to friends and family 😊
Stayed 6 nights in Apr 2024
Response from Management on 23 Apr 2024
Thank you for the amazing review Jeane, we appreciate your feedback! Looks like you enjoyed your time with us, is there any reason we did not get a '5' star review? We always look for ways to improve and feedback would be greatly helpful.

10/10 Excellent

Douglas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. A good place to stay on business
Stayed 1 night in Apr 2024
Response from Management on 23 Apr 2024
Thank you for the review Douglas, we appreciate 5 stars!

10/10 Excellent

LYNN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful, they always had an answer to any problem I may have had. Property was spotless, service impeccable! Will stay there again.
Stayed 5 nights in Apr 2024
Response from Management on 23 Apr 2024
Thank you for the amazing review Lynn, we appreciate your kind words and would love to welcome you again in future!

4/10 Poor

Carmen

Stayed 1 night in Apr 2024
Response from General Manager on 16 May 2024
Thank you!

10/10 Excellent

Beverly

Liked: Staff & service, property conditions & facilities
Excellent staff. Jeremy was extremely helpful and Luke was both entertaining and an excellent driver!
Stayed 6 nights in Apr 2024
Response from Management on 23 Apr 2024
Thank you for the 5 star review Beverly, we appreciate you amazing feedback. I will make sure to share your kind words with Jeremy and Luke!

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 7 nights in Apr 2024
Response from Management on 21 Apr 2024
Thank you for the 5 star review!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every person I came across always had a smile and something pleasant to say. No complaints, will be staying here again next time.
Stayed 4 nights in Apr 2024
Response from Management on 21 Apr 2024
thank you for the great review Jessica, I'm glad to know that you enjoyed staying with us and hope to welcome you again in future!

8/10 Good

Mariella, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Close to shopping
Stayed 1 night in Mar 2024
Response from Management on 20 Apr 2024
Thank you for the positive review Mariella, is there any reason why we did not get a '5' star review? Feel free to reach out and share your feedback

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are spacious, nice and clean. Good offer for breakfast. No special view from any side of the Hotel.
Stayed 2 nights in Apr 2024
Response from Management on 20 Apr 2024
Thank you for the review Juan, we are glad to know that overall you enjoyed staying with us and hope to welcome you again in future!

8/10 Good

Suzana

Stayed 1 night in Apr 2024
Response from Management on 6 May 2024
Thank you for the review Suzana, is there anything we could've done to get '5' stars instead of 4? We always look for ways to improve and feedback would be much appreciated!

8/10 Good

Gabriel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff especially friendly particularly front desk clerk Silas. The surrounding areas included a VA hospital, Walmart, and Roadhouse steak house all in walking distance. Enjoyed our stay!
Stayed 2 nights in Apr 2024
Response from Management on 15 Apr 2024
Thank you for the review Gabriel, I see you enjoyed staying with us, is there anything we could have done to get a '5' star review? Feel free to reach out and share your feedback.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the check in to the check out you were made feel important and number one. The staff couldn’t do enough for you, and the free shuttle that will take you anywhere within a five mile radius is spectacular. Definitely coming back here again. The breakfast was awesome great variety and lots of food
Stayed 3 nights in Apr 2024
Response from Management on 15 Apr 2024
Thank you for the amazing feedback Linda, we appreciate your kind words and hope to welcome you again in future!