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Reviews of Hotel Bären

3 out of 5
Hotel Bären
Via Maistra 50, St. Moritz, GR

Reviews

8.8

Excellent

Rating 10 - Excellent. 55 out of 108 reviews" "
Rating 8 - Good. 39 out of 108 reviews" "
Rating 6 - Okay. 10 out of 108 reviews" "
Rating 4 - Poor. 2 out of 108 reviews" "
Rating 2 - Terrible. 2 out of 108 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In St. Moritz, this is the hotel to stay in.
All the staff were very nice & helpful. Maria & Ronald were great. Food was wonderful! The small gathering for Christmas Eve was so nice to see. The owners should be very proud of their entire staff and business. Thank you again!
Stayed 2 nights in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Michelle, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the decor and layout of the hotel was unique
Stayed 2 nights in Oct 2023

10/10 Excellent

Cathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected!
The room was better than I expected. Very comfortable and clean. Restaurant was wonderful as was the service. One note of caution. If you come on the train, call the hotel to pick you up. The walk to the hotel is steep and strenuous—difficult with even a small suitcase.
Stayed 1 night in Sep 2023

8/10 Good

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay!
Lovely stay in an “old school” Swiss Hotel. Only wish the Sauna would have been open in September!
Stayed 1 night in Sep 2023

10/10 Excellent

Philip

Stayed 3 nights in Sep 2023

8/10 Good

Timothy

Stayed 1 night in Sep 2023

10/10 Excellent

Kaja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!!! That, in my humble opinion defines the quality of my visit.
Stayed 5 nights in Jan 2023

8/10 Good

Naveen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 2 nights in Sep 2022
Response from Baeren Team on 18 Oct 2022
Thank you very much :-)

4/10 Poor

Sarah F.

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff at the hotel were friendly and available for questions. The bed was terrible. Old, flannel linens were on the bed. The linens were pilled and scratched my skin. The mattress was incredibly uncomfortable and probably 20 years old. There were few amenities. The bathroom only included some mystery gel in the shower, which I never determined if it were shampoo, soap, or both. The shower only had half of a door. There was a hinge on the shower door, showing that at one time the door was larger and the hotel never replaced the other half. When asked for an iron, I was told that I could go to the community room to use an iron. I've never stayed at a hotel in which I had to use a shared room, with a shared iron and ironing board. It felt like a hostel.
Stayed 1 night in Jul 2022
Response from Hotel Bären Team on 25 Jul 2022
Dear guest Thank you for your comment. We do not understand why you talk about flannel linens because we only have cotton stretch linens.The room was in 2021 redecorated and the matresses were then also replaced. For environmental reasons we offer our guests a shower/shampoo,which we refill. Ironing in the hotel room is forbidden ( risk of fire ).Of course all guests have the possibility to order laundry service for ironing at extra costs, but we offer a self service amenity which you decided to use. We are sorry that we could not meet your expectations. Kind regards

10/10 Excellent

Rich

Stayed 1 night in Jul 2022

6/10 Okay

Rebecca

Stayed 3 nights in May 2022

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is under-rated. The room was quite nice. Neither lavish nor large, but clean and quite comfortable. The spa had a good steam room and sauna with robes and towels provided. The indoor pool was closed when we were there but was large with lots of chairs. The staff was uniformly helpful and incredibly pleasant and clearly fluent in several languages. They arranged shuttles to and from the train station. The breakfast was nice -- basic but good food. The on property restaurant was also good. The only downside is that its a bit of a walk from the hotel to most things -- except for bobsledding which is two minutes away. There is a bus stop outside the hotel though we didn't try the bus. We enjoy walking but could see how it would be too much for some people. Overall: we would for sure stay there again.
Stayed 2 nights in Feb 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Maria on reception was very thorough in explaining how the hotel operates and a complete delight. She was very professional and made me feel very welcomed.
Stayed 3 nights in Feb 2022

8/10 Good

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was completely alone that day in the Hotel. No other guests around. A hotel for me alone... It was scary and fantastic at the same time :-)
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2020

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool and steam room, good restaurant and great service
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming and excellent service
The hotel staff was wonderful and accommodating. They let us store our bags, do late check out, change for skiing and get a ride to the train. The pool and wet and dry saunas were amazing after a long day of skiing. Beds were comfy and thick duvets kept us warm. Overall, a very charming hotel with exceptional service.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Sep 2019

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay in St. Moritz
The hotel staff were extremely helpful in helping us find things to do and get around the city. The hotel was clean and the breakfast was very good each day. The only complaint that I had was that the hotel was old and when you walked across the floor, the floor would creek. While this did not bother us with the surrounding rooms the person below us complained. They complained to the front desk that we were walking in our room, (which we were since we were getting packed up before bed because we had to catch an early train in the morning). We were finished packing by 10:30, and while getting ready for bed the front desk person knocked on our door and told us we were walking too loudly. We couldn’t control the creeking in the floor. When we would get up to use the restroom and try to walk as softly as we could, the people below us would bang on the ceiling. So instead of telling us that we couldn’t walk in our room since the floors creek, they should have explained to the other guest that in old buildings the floors make noise and if that is keeping them awake they should provide them with ear plugs. While this was extremely annoying to us, we enjoyed our stay at this hotel. We enjoy staying in older hotels especially when they keep the older features in working order. These things give the hotel the character that we appreciate.
Stayed 2 nights in Aug 2019

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely family run hotel
A really good choice for those looking to avoid the glitz of downtown St Moritz and enjoy a good comfortable stay in an unpretentious environment. Breakfast perfectly adequate maybe not overly exciting, but the cinnamon prunes were excellent!
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019

6/10 Okay

Linda

Travelled with group
Just an average room with average service. Breakfast was very good.
Stayed 1 night in Aug 2019

10/10 Excellent

Jamaal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019

8/10 Good

Kosta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and stuff
Great place , large room , great service and staff , inside pool , free shuttle from and to the hotel , they will do anything to please your stay . I had to check out at 6:30 in the morning to catch the Glacier Express at 7 and the front office and the shuttle service don't start till 7 but they took me to the train station in time . Also while checking out the indoor swimming pool i slipped and wet the feet with shoes on and some parts of my pants . They went out of their away to dry them up for me in couple hours and they only charged me 2 SF. Great hotel and stuff .
Stayed 1 night in Jul 2019

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Switzerland
Friendly and very helpful staff. The only reason I gave it the rating I did was the location. A little out of the way, not bad but a little walk. I would recommend them with that explanation. The breakfast was excellent. I wish we would have known about their shuttle service from the train station. Perhaps they could advise the guests arriving via train
Stayed 1 night in Jul 2019

8/10 Good

Kevin

Liked: Cleanliness, staff & service, room comfort
An aging but clean hotel. The room was small but clean, with an updated bath. The old elevator was a trip!
Stayed 1 night in Jun 2019

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
St Moritz staying at Hotel Bären
Hotel shuttle pickup from train station Great view from balcony’s Breakfast even offered eggs cooked any way you like Local bus stop across the street to go to down into central downtown
Stayed 1 night in Jun 2019

8/10 Good

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Older hotel but very nice good and very friendly service
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel sympathique et confortable. Seul regret: pas très bien situé, un peu à l'extérieur du centre, en hauteur mais sans véritablement de vue sur le lac ou les montagnes. Petit déjeuner un peu cher.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent traditional Swiss hotel, great location. Extremely helpful staff running a free shuttle bus to and from the train station. Great restaurant Olympia serving lovely traditional Swiss food at reasonable prices for St Moritz. Good swimming pool, sauna and steam room, great to relax in after a day skiing. Will definitely stay here again and can highly recommend.
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The owner involvement to please the customers The good kitchen and service is pleasing The same with the clerical staff
Stayed 2 nights in Dec 2018

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a short stay in St Moritz
Excellent. Hotel shuttle collected us from the station on arrival, allowed early check in and gave us a choice of 2 rooms. Staff very helpful and informative about the local area and cable cars and mountain walks available and they provided loan of Swiss travel passes. Also arranged for early morning shuttle back to the station. Would highly recommend and would stay again.
Stayed 2 nights in Sep 2018
Response from Maria Skaftourou on 19 Sept 2018
Dear Sir, Thank you for your nice comments for our hotel. We hope to be able to welcoming you again some day. Kind regards Hotel Bären Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2018

8/10 Good

Kerrie, Niagara, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is about a 15-20 minute walk from the train station - mostly uphill. It is a short walk from many shops and restaurants. The room was quite large, especially by European standards. Fast wifi.

8/10 Good

Tarun, Stevenage - U.K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hospitality. Very comfortable/warm stay.
Had a very good stay with very good hospitality. Called hotel to request car and they provided me with free transfer to and from St Moritz station. Restaurant was again good they made custom chicken dish for me - used steam room to relax after long glacier express journey.

10/10 Excellent

LUCA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Un posto bellissimo dove rilassarsi in dolce compagnia
Stayed 2 nights in Jan 2024

10/10 Excellent

Olga C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Chantal

Stayed 1 night in Sep 2023

8/10 Good

Gema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Edoardo

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir wurden sehr freundlich empfangen, sehr gute Bedienung, super Essen.

10/10 Excellent

Zoran

Stayed 1 night in Jan 2023