Semua ulasan ditunjukkan daripada pengalaman tetamu sebenar. Hanya pengembara yang telah menempah penginapan dengan kami boleh menyerahkan ulasan. Kami mengesahkan ulasan berdasarkan garis panduan kami dan menerbitkan semua ulasan, positif atau negatif.Maklumat lanjutTerbuka dalam tetingkap baharu
Penilaian 10 - Cemerlang. 389 daripada 1009 ulasan" "
10 - Cemerlang
389
Penilaian 8 - Baik. 253 daripada 1009 ulasan" "
8 - Baik
253
Penilaian 6 - Boleh diterima. 157 daripada 1009 ulasan" "
6 - Boleh diterima
157
Penilaian 4 - Lemah. 121 daripada 1009 ulasan" "
4 - Lemah
121
Penilaian 2 - Teruk. 89 daripada 1009 ulasan" "
2 - Teruk
89
7.2/10
Kebersihan
8.4/10
Kakitangan & perkhidmatan
7.2/10
Kemudahan
7.2/10
Keadaan hartanah & kemudahan
7.4/10
Mesra alam
Ulasan
10/10 Cemerlang
Heike
Mengembara bersama haiwan kesayangan, Mengembara bersama keluarga dan kanak-kanak
13 Mei 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
It was beautiful outside and peaceful. The pet areas were clean and well taken care of. The property was very accommodating of our late check-in and the process went smoothly. Though the property needs a bit of renovation we were very pleased with the cleanliness, overall comfort of the room, and different points of secure access depending on room location… this last detail made it so much easier for us to get into and out of our room without too much struggle. Everyone working there was kind and professional. The only thing that was an issue were the full beds in the rooms as opposed to full-sized queens… other than that there were enough pillows and the water pressure was great.
Heike
Menginap 2 malam pada Mei 2024
6/10 Boleh diterima
Rene
12 Mei 2024
It was ok
Rene
Menginap 1 malam pada Mei 2024
6/10 Boleh diterima
Andrew
11 Mei 2024
Andrew
Menginap 1 malam pada Mei 2024
10/10 Cemerlang
Tommy
Mengembara bersama pasangan
9 Mei 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
👌
Tommy
Menginap 1 malam pada Mei 2024
8/10 Baik
Connor
6 Mei 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan
Connor
Menginap 2 malam pada Mei 2024
8/10 Baik
VA
Mengembara bersama pasangan
1 Mei 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan
We have stayed there several times and like its location and the economy. The staff is very friendly. The rooms are clean but the hallways can be somewhat dirty. Sometimes there are family reunions (or similar type gatherings) at the hotel and if your room is close the party goer's rooms, then you will not sleep well! Even with that, we like the hotel.
VA
Menginap 1 malam pada Apr 2024
4/10 Lemah
Perla
1 Mei 2024
Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
No WiFi
Perla
Menginap 2 malam pada Apr 2024
10/10 Cemerlang
Lynn
Mengembara bersama keluarga
30 Apr 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Comfortable
Lynn
Menginap 1 malam pada Apr 2024
2/10 Teruk
Laura
Pengembara perniagaan
29 Apr 2024
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
I checked in to the junior suite. The room was dirty. Furniture was rundown and extremely dirty very limited amenities. Needless to say, I checked out pretty quickly and went somewhere else. The assistant general manager was kind enough to refund my money.
Laura
Menginap 3 malam pada Apr 2024
2/10 Teruk
Vincent, Beverly Hills
26 Apr 2024
Tidak sukakan: Keadaan hartanah & kemudahan
The building smells bad, it needs a serious makeover. The carpet in the hallway and staircase just stinks! Walked in the room, there was a dirty towel in the sink, no soap or anything to take a shower, the room didn’t smell great. Did they even change the sheets? I wouldn’t be surprised if they didn’t. Disgusting place. Never again.
Vincent
Menginap 1 malam pada Apr 2024
4/10 Lemah
Sarma, Chesterfield
Mengembara bersama keluarga
23 Apr 2024
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The rooms were not cleaned well on arrival. Mirror was foggy, there was no soap to wash hands with, toilet paper not replaced, room smelled very musty. I turned on the shower and water came from the head. It was not even reset. Almost looked like the room was cleaned half way and let out. Elevator was not functional half the time. Breakfast area did not have paper plates stocked up the first morning I was there. I saw a couple who waited for the front desk staff and unable to find them. The staff that took the trash out were dragging it on the floor leaving a trail of wet waste.
All in all it was a very unpleasant experience. We went to the same LaQuinta Pre-Covid and it was neat and well maintained. So tried going there again and were terribly disappointed. Would not go back again for sure.
Sarma
Menginap 2 malam pada Apr 2024
10/10 Cemerlang
Dontaysia
21 Apr 2024
Dontaysia
Menginap 1 malam pada Apr 2024
6/10 Boleh diterima
Gayle, Clive
Mengembara bersama keluarga
20 Apr 2024
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kemudahan
Convenient location. Front desk staff helpful. Facility is just tired. It is priced accordingly.
Gayle
Menginap 3 malam pada Apr 2024
Respons daripada Smit Patel pada 24 Apr 2024
Thank you for taking the time to share your thoughts on your recent stay at our property. We are pleased to hear that you found our location convenient and our front desk staff helpful. Your kind words about our team are greatly appreciated.We acknowledge your comments regarding the condition of our facility. We understand that our hotel may not have met all your expectations in terms of modernity and aesthetics. We are indeed priced with these considerations in mind and are continually working on improvements to enhance our guest experience.We hope to have the opportunity to welcome you back in the future, perhaps after some of our planned updates, so we can provide a stay that not only meets but exceeds your expectations.Thank you once again for your feedback.
10/10 Cemerlang
Kelly
9 Apr 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
I had to stay due to my flight being canceled . I felt so safe . The person at the front desk was very attentive to me and ensured me I would be okay !
Kelly
Menginap 1 malam pada Mac 2024
Respons daripada Smit Patel pada 13 Apr 2024
Dear Kelly,Thank you for sharing your experience at LaQuinta Inn & Suites St. Louis Westport on Expedia. We're so glad to hear that you felt safe and well taken care of during your unexpected stay due to your flight cancellation. It's wonderful to know that our front desk staff was attentive and able to provide you with reassurance and comfort during such a stressful time.Your feedback is invaluable to us as it helps us continue to deliver excellent service and ensure our guests feel secure and supported. We hope to have the pleasure of welcoming you back under more planned circumstances in the future.Thank you once again for choosing LaQuinta Inn & Suites. If there's anything more we can do to enhance your next stay, please do not hesitate to contact us at lqstlgm@gmail.com.Warm regards,Smit PatelGeneral ManagerLaQuinta Inn & Suites St. Louis Westport11805 Lackland Rd, St. Louis, MO 63146
10/10 Cemerlang
Briana
Mengembara bersama keluarga dan kanak-kanak
8 Apr 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan
Smooth stay
Briana
Menginap 4 malam pada Apr 2024
Respons daripada Smit Patel pada 8 Apr 2024
Thank you for taking the time to share your feedback with us! We're thrilled to hear that you had a smooth stay during your recent visit.Providing our guests with a seamless and enjoyable experience is our top priority, and we're delighted that we met your expectations. Your satisfaction is very important to us, and we appreciate you choosing to stay with us.We hope to have the pleasure of welcoming you back for another smooth stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
6/10 Boleh diterima
Jorge
7 Apr 2024
Average hotel
Jorge
Menginap 2 malam pada Apr 2024
Respons daripada Smit Patel pada 8 Apr 2024
Thank you for taking the time to provide us with your feedback. We appreciate your honesty and value your opinion.While we're glad to hear that you found our hotel to be average, we always strive to provide an exceptional experience for all of our guests. Your feedback helps us identify areas where we can improve, and we will certainly take your comments into consideration as we continue to enhance our services and facilities.If there are any specific areas where you feel we could have done better, we would love to hear from you. Our goal is to ensure that every guest has a comfortable and enjoyable stay, and we hope to have the opportunity to exceed your expectations in the future.Thank you for choosing to stay with us, and we hope to welcome you back again soon.
10/10 Cemerlang
Tikina, Douglasville
Mengembara bersama keluarga
7 Apr 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Wonderful staff
Tikina
Menginap 1 malam pada Apr 2024
Respons daripada Smit Patel pada 8 Apr 2024
Thank you for your positive feedback! We're delighted to hear that you had a wonderful experience with our staff during your recent stay.Providing exceptional service is our top priority, and we're thrilled that our team exceeded your expectations. We will be sure to pass along your kind words to our staff members, as they work hard to ensure that every guest has a memorable stay.We appreciate you choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
10/10 Cemerlang
Tiffany
Pengembara perniagaan, Mengembara bersama keluarga
7 Apr 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I was very surprised,the property was quite,hotel was very clean,staff was very friendly,very helpful i actually had some great sleep that night,so did my son,he wasn't ready to leave.....I wish my room came with a refrigerator&a microwave lol other than than i give them A
Tiffany
Menginap 1 malam pada Apr 2024
Respons daripada Smit Patel pada 8 Apr 2024
Thank you so much for sharing your experience with us! We're thrilled to hear that you had such a wonderful stay and that our property exceeded your expectations.It's fantastic to hear that you found our hotel to be quiet, clean, and that our staff was friendly and helpful. Providing our guests with a comfortable and enjoyable stay is our top priority, and we're delighted to hear that we succeeded in doing so.We appreciate your feedback regarding the refrigerator and microwave in the room, and we will certainly take it into consideration as we continue to improve our amenities.We hope to have the pleasure of welcoming you and your son back for another great stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
4/10 Lemah
Scott
5 Apr 2024
There was no food services. They did not honor thr advertised rate for the room which cost me over $30 extra per night.
Scott
Menginap 7 malam pada Mac 2024
Respons daripada Smit Patel pada 8 Apr 2024
Thank you for sharing your feedback with us. We're disappointed to hear that your recent stay did not meet your expectations.We apologize for any inconvenience caused by the lack of food services during your stay. We understand the importance of having dining options available for our guests, and we regret any inconvenience this may have caused.Regarding the advertised rate for the room, we apologize for any confusion or discrepancy. We take pricing transparency seriously, and we will investigate this matter further to ensure that our advertised rates are accurately reflected for all guests.Your feedback is valuable to us as we continuously strive to improve our services and facilities. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.
10/10 Cemerlang
Yuri
5 Apr 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Yuri
Menginap 4 malam pada Mac 2024
Respons daripada Smit Patel pada 8 Apr 2024
Thank you for taking the time to rate your experience with us! We truly appreciate your positive feedback and are thrilled to hear that you had a wonderful stay.Providing exceptional service and ensuring our guests have a memorable experience is our top priority, and we're delighted that we met your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.We look forward to welcoming you back for another fantastic stay in the future!
10/10 Cemerlang
Maritza
3 Apr 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
It was a great hotel, I would stay again!
Maritza
Menginap 1 malam pada Apr 2024
Respons daripada Smit Patel pada 8 Apr 2024
Thank you for taking the time to share your feedback with us! We're delighted to hear that you had a great experience during your stay and that you would choose to stay with us again in the future.Your satisfaction is our top priority, and we're thrilled that we could provide you with a memorable stay. We look forward to welcoming you back on your next visit to the area. If there's anything we can do to make your next stay even better, please don't hesitate to reach out to us.
2/10 Teruk
Julie, Collingwood
Mengembara bersama keluarga
2 Apr 2024
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
After a 12 hr drive, arriving at 7:35pm, we were told our room was not ready and to come back between 8:00 and 8:30….also no soap or tissue in the room.
Julie
Menginap 1 malam pada Apr 2024
Respons daripada Smit Patel pada 2 Apr 2024
Thank you for sharing your experience with us, and please accept our sincere apologies for the inconvenience you encountered upon your arrival. We deeply regret that your check-in experience did not meet your expectations after your long journey, and we understand how frustrating it must have been to find your room unprepared.We strive to ensure that all our guests have a seamless check-in process, and it's clear that we fell short in your case. Rest assured, we have addressed this matter with our front desk team to ensure that similar situations are avoided in the future.Regarding the absence of soap and tissue in your room, we apologize for the oversight. Providing essential amenities is a top priority for us, and we will take immediate steps to reinforce our housekeeping procedures to prevent such lapses in the future.Your feedback is invaluable to us as it helps us identify areas for improvement, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to welcome you back and provide you with the exceptional stay that you deserve.
8/10 Baik
Jason
31 Mac 2024
Breakfast was not very good
Jason
Menginap 5 malam pada Mac 2024
Respons daripada Smit Patel pada 2 Apr 2024
Thank you for taking the time to provide us with your feedback. We're sorry to hear that you found our breakfast offerings to be less than satisfactory during your stay.Your comments are important to us, and we will certainly review our breakfast options to see how we can improve and better meet the expectations of our guests.We appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience in the future.
6/10 Boleh diterima
Amelia
30 Mac 2024
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Amelia
Menginap 1 malam pada Mac 2024
Respons daripada Smit Patel pada 2 Apr 2024
Thank you for taking the time to share your feedback with us. We appreciate your honesty and are sorry to hear that your experience fell short of expectations, resulting in a 3 out of 5 rating.Your comments are valuable to us as they help us identify areas for improvement. We will take your feedback seriously and will work to address the issues you've raised to ensure a better experience for our future guests.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.
2/10 Teruk
Michael
Mengembara bersama pasangan
29 Mac 2024
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Our shower was busted from the start, and were told it couldn't be fixed. The dining area was cramped and barely had any food, and there were no hotel carts we could use when it was time to leave. The worst part, however, was when the mediocre breakfast we did eat there gave me and my wife food poisoning. Don't stay here if you want to have a fun vacation.
Michael
Menginap 2 malam pada Mac 2024
Respons daripada Smit Patel pada 2 Apr 2024
Thank you for bringing these concerns to our attention, and please accept our sincerest apologies for the numerous issues you encountered during your stay with us. Your experience falls far below the standard of service and quality we strive to provide to all of our guests.We are deeply troubled to hear about the maintenance issues with the shower, the inadequacies of our dining area, and the lack of available carts during your departure. Additionally, we are extremely concerned about your report of food poisoning after consuming breakfast at our hotel.Rest assured, we are taking immediate action to address each of these issues and conducting a thorough investigation into the circumstances surrounding your experience. Your feedback is invaluable in helping us identify areas for improvement and preventing similar incidents from occurring in the future.We understand the severity of your experience, and we would like to extend our most sincere apologies for the impact it had on your vacation. We would appreciate the opportunity to speak with you directly to further discuss your concerns and to offer our apologies and assistance in any way we can.Please feel free to reach out to us at the hotel at your earliest convenience. We hope to have the chance to regain your trust and welcome you back for a much-improved experience in the future.
2/10 Teruk
Heidi
28 Mac 2024
I wouldn’t waste your money. I paid for a room with internet access, laundry, a working room phone, a clean room without dirty towels and I got none of it and won’t be given a discount. What a waste!
Heidi
Menginap 5 malam pada Mac 2024
Respons daripada Smit Patel pada 2 Apr 2024
Thank you for sharing your feedback with us. We appreciate your detailed comments, and we apologize for the inconveniences you experienced during your stay.We have taken note of your concerns regarding the location, bed quality, bathroom amenities, and the condition of the sheets. Rest assured, we will address these issues promptly to ensure a more comfortable experience for our guests in the future.We are grateful for your patronage and hope to have the opportunity to welcome you back for an improved stay.
10/10 Cemerlang
Penny
28 Mac 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Penny
Menginap 1 malam pada Mac 2024
Respons daripada Smit Patel pada 2 Apr 2024
Thank you for taking the time to leave us a 5 out of 5 review! We're thrilled to hear that you had such a positive experience during your stay with us.Your satisfaction is our top priority, and we're delighted to know that we met or exceeded your expectations. We truly appreciate your kind words and are grateful for your support.We look forward to welcoming you back for another wonderful stay in the future!
6/10 Boleh diterima
Sebastian
27 Mac 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
The tub was half full of water took 45 to drain.
Sebastian
Menginap 1 malam pada Mac 2024
Respons daripada Smit Patel pada 2 Apr 2024
Thank you for taking the time to provide feedback regarding your recent stay with us. We apologize for the inconvenience you experienced with the tub draining slowly.Please know that we take all guest feedback seriously, and we have already addressed this issue with our maintenance team to ensure it is resolved promptly.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
4/10 Lemah
QueAna
25 Mac 2024
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
QueAna
Menginap 1 malam pada Mac 2024
Respons daripada Smit Patel pada 2 Apr 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the aspects of your stay that did not meet your expectations.Your comments are valuable to us, and we take them seriously. We are disappointed to hear about the issues you encountered during your time with us. Rest assured, we will be looking into the matters you raised to ensure that necessary improvements are made.We hope for the opportunity to better serve you in the future and provide you with a more positive experience.
6/10 Boleh diterima
Kelsea
25 Mac 2024
Sukakan: Kebersihan
Tidak sukakan: Keadaan hartanah & kemudahan
It was quiet!
Kelsea
Menginap 3 malam pada Mac 2024
Respons daripada Smit Patel pada 26 Mac 2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel to be quiet during your stay.If there are any areas where we can improve and earn a higher rating from you in the future, please don't hesitate to let us know. Your feedback is invaluable to us as we strive to provide exceptional experiences for all our guests.We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.
10/10 Cemerlang
Isheily
25 Mac 2024
Isheily
Menginap 1 malam pada Mac 2024
Respons daripada Smit Patel pada 15 Apr 2024
Thank you so much for your generous five-star rating! We are delighted to hear that you had a wonderful experience at our hotel. It's always encouraging to know that our efforts to provide an excellent service and comfortable stay are appreciated by our guests.We look forward to the opportunity to welcome you back soon. If there's anything specific we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
6/10 Boleh diterima
Chris
Pengembara perniagaan
20 Mac 2024
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The hotel is not a place that I will stay again. The shower has mold around the tub, not enough towels, the place was dirty and noisy.
Chris
Menginap 2 malam pada Mac 2024
Respons daripada Smit Patel pada 21 Mac 2024
Thank you for sharing your feedback following your recent stay with us. We are deeply sorry to hear about your disappointing experience.Your comments regarding the cleanliness of the room, the presence of mold around the tub, insufficient towels, and noise disturbances are very concerning. Please accept our sincerest apologies for failing to meet your expectations in these areas. Providing a clean and comfortable environment for our guests is a top priority, and we regret that we fell short in this instance.I want to assure you that your feedback has been shared with our housekeeping and maintenance teams, and we will be taking immediate steps to address the issues you mentioned to prevent any recurrence in the future.Your satisfaction is important to us, and we understand the impact that a negative experience can have on your stay. If there is anything else you would like to share or if there is anything we can do to make things right, please do not hesitate to reach out to us directly.We apologize for the inconvenience you experienced, Chris, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.
4/10 Lemah
Dajah
17 Mac 2024
Tidak sukakan: Kakitangan & perkhidmatan
Poor hostess
Dajah
Menginap 2 malam pada Mac 2024
Respons daripada Smit Patel pada 21 Mac 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced due to noise disturbances during your time here.We understand the importance of providing a peaceful and comfortable environment for our guests, and we regret that we fell short of meeting your expectations in this regard. Please know that we take your feedback seriously and will take steps to address the issues you mentioned to minimize such disturbances in the future.Your comfort and satisfaction are important to us, and we appreciate your understanding as we work to improve our services. If there is anything else you would like to share or if there is anything we can do to make things right, please do not hesitate to reach out to us directly.Thank you for choosing to stay with us, Christine. We hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future.
8/10 Baik
Ricardo
16 Mac 2024
Sukakan: Kakitangan & perkhidmatan
Ricardo
Menginap 1 malam pada Mac 2024
Respons daripada Smit Patel pada 21 Mac 2024
Thank you for taking the time to provide feedback on your recent stay with us. We value your comments as they help us identify areas for improvement and ensure that we continue to provide a satisfactory experience for all our guests.I apologize for any inconvenience you experienced during your stay. Ensuring a comfortable and enjoyable experience for our guests is our top priority, and I regret that we fell short of meeting your expectations in some areas.Your feedback regarding the cleanliness and maintenance of our facilities is important, and I want to assure you that we take these matters seriously. We will address the issues you raised promptly to ensure that our facilities meet the highest standards for our guests' comfort and satisfaction.Thank you for bringing these matters to our attention. Your feedback helps us improve, and we hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future.
10/10 Cemerlang
Ronaldo
Mengembara bersama keluarga
16 Mac 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Somes rooms doors locks dont work good
Ronaldo
Menginap 1 malam pada Mac 2024
Respons daripada Smit Patel pada 21 Mac 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your comments as they help us improve the experience for all our guests.I apologize for any inconvenience you experienced with the door locks in some of our rooms. Ensuring the safety and security of our guests is our top priority, and I want to assure you that we will address this issue promptly to ensure that all locks are functioning properly.Your feedback is invaluable to us, and we will take steps to rectify the situation to prevent any recurrence in the future. If there's anything else you would like to share or if there's anything we can do to make things right, please don't hesitate to reach out to us directly.Thank you for choosing to stay with us, Ronaldo. We hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future.
4/10 Lemah
Christine
15 Mac 2024
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
The walls are thin. Loud TV,microwave slamming at 2am,dogs barking
Christine
Menginap 1 malam pada Mac 2024
Respons daripada Smit Patel pada 21 Mac 2024
Thank you for sharing your feedback following your recent stay with us. I apologize for any inconvenience you experienced due to noise disturbances during your time here.Ensuring a peaceful and comfortable stay for our guests is a priority for us, and I regret that we fell short of meeting your expectations in this regard. I understand how disruptive noise disturbances can be, and I want to assure you that we will take steps to address this issue and minimize such occurrences in the future.Your feedback is important to us, and we will use it to improve our services and enhance the experience for all our guests. If there's anything else you would like to share or if there's anything we can do to make things right, please don't hesitate to reach out to us directly.Thank you for choosing to stay with us, Christine. We hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future.
2/10 Teruk
Caleb
15 Mac 2024
Nasty
Caleb
Menginap 1 malam pada Mac 2024
Respons daripada Smit Patel pada 21 Mac 2024
Thank you for taking the time to provide feedback on your recent experience. I'm truly sorry to hear that you found your stay to be unsatisfactory.Your comfort and satisfaction are important to us, and I regret that we were not able to meet your expectations during your visit. If you could provide more details about what specifically made your stay unpleasant, it would help us address any issues and improve our services for future guests.We appreciate your feedback and apologize for any inconvenience you may have experienced. If there's anything else you would like to share or if there's anything we can do to make things right, please don't hesitate to reach out to us directly.
6/10 Boleh diterima
Rajamahaveer
12 Mac 2024
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Rajamahaveer
Menginap 2 malam pada Mac 2024
Respons daripada Smit Patel pada 15 Mac 2024
Thank you for taking the time to leave us a rating! We truly value your feedback and are delighted to hear about your experience. We strive to provide exceptional service to all our guests, and it's wonderful to know that we met your expectations. If there's anything else we can do to enhance your next stay, please don't hesitate to let us know. We look forward to welcoming you back soon!
6/10 Boleh diterima
Christopher
Mengembara bersama haiwan kesayangan, Mengembara bersama pasangan
11 Mac 2024
Pee in elevator. Second floor reeked of weed. Room itself was mostly clean. Stains on towels and shower curtain. Property damage everywhere. Outside doors did not work with key cards.
Christopher
Menginap 1 malam pada Mac 2024
Respons daripada Smit Patel pada 15 Mac 2024
We're truly sorry to hear about your experience. We take matters like this very seriously. Rest assured, we're addressing these issues immediately. Our maintenance team will thoroughly inspect and rectify the elevator and door key card concerns. We'll also ensure that our cleaning staff pays extra attention to stain removal in towels and shower curtains. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
10/10 Cemerlang
Xavier
11 Mac 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Xavier
Menginap 2 malam pada Mac 2024
Respons daripada Smit Patel pada 15 Mac 2024
We're thrilled to hear that you had a fantastic experience during your stay with us! Thank you so much for the glowing 5-star rating. It's our pleasure to provide excellent service and accommodations. We look forward to welcoming you back on your next visit!
6/10 Boleh diterima
Andy
10 Mac 2024
Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Tidak sukakan: Kebersihan
Andy
Menginap 1 malam pada Feb 2024
Respons daripada Smit Patel pada 15 Mac 2024
We're truly sorry to hear about your experience. We take matters like this very seriously. Rest assured, we're addressing these issues immediately. Our maintenance team will thoroughly inspect and rectify the elevator and door key card concerns. We'll also ensure that our cleaning staff pays extra attention to stain removal in towels and shower curtains. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
6/10 Boleh diterima
Vincent, Beverly Hills
9 Mac 2024
Tidak sukakan: Keadaan hartanah & kemudahan
The room was ok. The A/C wasn’t working which was a major bummer. The hotel overall looks old and beat. Smells of tobacco in the hallways. I took the stairs to the second floor because the elevator took forever and the staircase smells horrible. The whole place smells a pretty bad and old. It needs a serious makeover. I will not return.
Vincent
Menginap 1 malam pada Mac 2024
Respons daripada Smit Patel pada 10 Mac 2024
I'm truly sorry to hear about the disappointing experience you had during your stay. It's unacceptable that the air conditioning wasn't working properly and that you encountered issues with the overall condition and cleanliness of the hotel. Your feedback is valuable, and I apologize for the inconvenience and discomfort this caused.We take your concerns seriously, and I assure you that we will address them with our team to ensure improvements are made. We understand the importance of providing a comfortable and pleasant environment for our guests, and I apologize that we fell short in your case.Thank you for bringing these concerns to our attention. We value your feedback, and I hope we have the opportunity to regain your trust in the future. If there's anything else we can do to assist you or if you would like to discuss your experience further, please don't hesitate to reach out.
10/10 Cemerlang
Dilbert
5 Mac 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Dilbert
Menginap 1 malam pada Feb 2024
Respons daripada Smit Patel pada 9 Mac 2024
Thank you so much for your excellent rating! We're thrilled to hear that you had a fantastic experience with us. If there's anything else we can do to make your stay even more enjoyable in the future, please don't hesitate to let us know. We look forward to welcoming you back again soon!
4/10 Lemah
Timothy
Mengembara bersama keluarga dan kanak-kanak
3 Mac 2024
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
The staff and service was great. Our card wouldn't work on our door or the outside doors. Plastic bags covered our smoke detectors and sprinklers, not sure why. The pull out bed had stains and crumbs all over. Certain remotes and outlets don't work. Room next door had a dog that wouldn't stop barking. Hallway smelled like animal pee and pot. Breakfast was good enough. The price was fair.
Timothy
Menginap 1 malam pada Mac 2024
Respons daripada Smit Patel pada 9 Mac 2024
Thank you for taking the time to provide your feedback. We're glad to hear that you found our staff and service to be great, and we appreciate your honesty about the areas where we fell short. We're sorry to hear about the issues you experienced with your door card, room cleanliness, amenities, and noise disturbances. Your concerns will be addressed promptly to ensure a better experience for future guests. We hope to have the opportunity to welcome you back and exceed your expectations in the future.
10/10 Cemerlang
frank
Mengembara bersama keluarga
3 Mac 2024
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Better maintenance than other LQ.
frank
Menginap 1 malam pada Mac 2024
Respons daripada Smit Patel pada 9 Mac 2024
Thank you for your feedback regarding the maintenance of our hotel. We appreciate your acknowledgment that our property is well-maintained compared to other La Quinta locations. It's our priority to ensure a clean and inviting environment for our guests, and we're pleased to hear that this effort has been recognized. Should you have any further comments or requests, please feel free to share them with us. We look forward to serving you again in the future.
8/10 Baik
Paul
1 Mac 2024
Sukakan: Kebersihan, keadaan hartanah & kemudahan
All good
Paul
Menginap 1 malam pada Feb 2024
Respons daripada Smit Patel pada 9 Mac 2024
Thank you for your rating! We're glad to hear that you had a mostly positive experience with us. If there's anything specific you feel we could improve upon to earn that fifth star next time, please let us know. We're always striving to provide the best possible service for our guests.
2/10 Teruk
Pamela
Mengembara bersama pasangan
28 Feb 2024
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Messed up toilet and bad order throughout the building!
Pamela
Menginap 1 malam pada Feb 2024
Respons daripada Smit Patel pada 1 Mac 2024
I'm sorry to hear about the issues with the toilet and the unpleasant odor throughout the building. We'll address this immediately to ensure a comfortable environment for everyone. Thank you for bringing it to our attention.
Was a very great experience on the quality of the time we spent in the hotel. The nonflexible check in times was are only big issue. Has a resealable security deposit.
Anthony
Menginap 1 malam pada Feb 2024
Respons daripada Smit Patel pada 26 Feb 2024
Thank you for your feedback, and we are delighted to hear that you had a great experience during your time at our hotel.We appreciate your comment regarding the non-flexible check-in times, and we apologize for any inconvenience this may have caused. We understand the importance of flexibility, and we will certainly take your feedback into consideration as we strive to improve our services.Regarding the security deposit, we're glad to hear that you found it reasonable and convenient. It's part of our commitment to ensuring the safety and security of all our guests and their belongings.If you have any further feedback or if there is anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We value your input and are always looking for ways to better serve our guests.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again soon.
2/10 Teruk
Christy
Mengembara bersama pasangan
25 Feb 2024
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
This was like a self serve stay.you had to ask for Towels,toilet paper cups,etc.Breakfast very limited same stuff everyday! Cigarettes butts everywhere outside.Garbage all over the place . Hallways garbages unattended for days. We literally watched people through garbage out of there car on to the ground .left a day early! I would not recommend this Hotel to anyone!
Christy
Respons daripada Smit Patel pada 26 Feb 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you had during your stay with us.We deeply regret that our service fell short of your expectations, particularly regarding the self-serve aspect of your stay and the lack of attention to cleanliness both inside and outside the hotel premises. Your comments regarding the limited breakfast options and the presence of cigarette butts and garbage are concerning, and we assure you that this is not indicative of the high standards we strive to maintain.Please know that we take your feedback seriously, and we will address these issues with our team immediately to ensure that necessary improvements are made. We are committed to providing a comfortable and enjoyable experience for all our guests, and we apologize for failing to meet your expectations on this occasion.We understand your decision to leave early, and we apologize for any inconvenience this may have caused. We truly appreciate your feedback, as it helps us identify areas for improvement and take corrective action.If you would like to discuss your experience further or if there is anything else we can do to address your concerns, please don't hesitate to contact us directly.Once again, we apologize for the shortcomings during your stay, and we hope to have the opportunity to regain your trust in the future.
2/10 Teruk
Richard, Bullhead City
Pengembara perniagaan
24 Feb 2024
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Filthy smelly property, recently remodeled but nothing is common area’s clean. The room was clean but smelled like wet dog.
Richard
Menginap 1 malam pada Feb 2024
Respons daripada Smit Patel pada 26 Feb 2024
Thank you for bringing your recent experience to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay at our property.It is unacceptable that our common areas were not up to our usual standards of cleanliness despite recent renovations. We take great pride in maintaining a clean and welcoming environment for all our guests, and we regret that we fell short in this regard.Additionally, we apologize for the unpleasant odor you experienced in your room. We appreciate your feedback, and we will take immediate steps to address this issue and ensure that our rooms are not only clean but also free from any unpleasant odors.Your satisfaction is our top priority, and we are committed to making the necessary improvements to prevent such issues from occurring in the future.If you have any further concerns or if there is anything else we can do to make amends for your experience, please do not hesitate to reach out to us directly.We sincerely apologize for the inconvenience and disappointment caused, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.