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Reviews of Drury Inn & Suites St. Louis Union Station

3 out of 5
Drury Inn & Suites St. Louis Union Station
201 S 20th St, St. Louis, MO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 869 out of 1154 reviews" "
Rating 8 - Good. 222 out of 1154 reviews" "
Rating 6 - Okay. 38 out of 1154 reviews" "
Rating 4 - Poor. 11 out of 1154 reviews" "
Rating 2 - Terrible. 14 out of 1154 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Ernest

Liked: Amenities
The location
Stayed 2 nights in Apr 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Mahmoud, Bourbonnais

Stayed 1 night in Feb 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff is very helpful/friendly. Good coffee in the lobby. Slept really well in the comfortable bed. Convenient to downtown St. Louis. Hotel is a bit dated but it is in an old building, so that's to be expected. Would recommend.
Stayed 2 nights in Apr 2024

8/10 Good

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to many places of interest.
Stayed 1 night in Apr 2024

10/10 Excellent

Rob, Hackensack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to City Park and Schlafly Brewing. We were there on match day so it was an easy walk to City Park. Having reserved parking at the hotel made it very convenient.
Stayed 1 night in Apr 2024

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property wasn't as easily accessible as it seemed when I booked it. I felt rushed to leave by housekeeping staff 2 hours before checkout time.
Stayed 1 night in Apr 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff!
Stayed 3 nights in Apr 2024

10/10 Excellent

Megan, Chicago

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and quiet and parking was covered. Excellent breakfast! The bonus evening reception was above and beyond.
Stayed 2 nights in Apr 2024

8/10 Good

Hugh

Travelled with family
Liked: Cleanliness, staff & service, amenities
Parking cost $20 and a night and it is very inconvenient to the hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every single staff member that my family encountered was super friendly and helpful. Outstanding customer service
Stayed 2 nights in Apr 2024

10/10 Excellent

Ciara

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, convenient
Stayed 1 night in Apr 2024

10/10 Excellent

Rodger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet clean room. Good breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Shellie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The renovations to the building are amazing! It is such a beautiful place to stay
Stayed 2 nights in Apr 2024

4/10 Poor

Seth

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Location for union station is nice the facility is old and not very clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Lori

Liked: Amenities
Very convenient to the train station and Union Station. Nice clean room. Popcorn and soda in the evening.
Stayed 1 night in Apr 2024

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility with great staff!
Stayed 2 nights in Apr 2024

8/10 Good

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Fun classic hotel with lots of charm. In many ways it shows its age, but the rooms are clean and the staff is friendly. They have a good breakfast and you are steps from the wheel and union station.
Stayed 1 night in Apr 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
I liked how it was decorated like union station
Stayed 1 night in Apr 2024

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, quiet, close parking garage. Low quality toilet paper, but that’s not uncommon for hotels.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular! Great and beautiful historic hotel. Super friendly and helpful staff. Fantastic hot breakfast with waffle makers. Comfortable and clean rooms. Pool as clean. Great spot across from the Union Station, Soccer stadium and Build a Bear. Area seemed clean and safe. For sure a return to hotel!
Stayed 1 night in Apr 2024

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at a Drury and we will definitely be doing it again! Best hotel experience we’ve had
Stayed 2 nights in Apr 2024

8/10 Good

Cheri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean, quiet and safe.
Stayed 1 night in Apr 2024

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kaylor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family of 4 loved our stay here. We spent 3 nights and enjoyed the continental breakfast, the popcorn and soda, and the food offered in the evenings. The pool was nice, but a bit cold. The rooms were clean and housekeeping provided clean towels and cleaned daily. It is in a great location, within walking distance of Union station and just a 6-minute drive to the Arch.

10/10 Excellent

Kari

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
I haven't stayed at the Drury Inn Union Station in several years, and back then it was pretty sketchy to walk around in that area. Now that they have renovated Union Station and built the sports complex, there is SO much to do and it's much safer. The hotel itself is lovely with an amazing hot breakfast and early evening snack options. The coffee is actually good. I also loved having the pantry available for my kiddo. The only complaint I would have is the pool area. The pool itself was pretty dirty and there was a lot of junk laying around in the space - even a used, wet bandaid that was laying there both days we were present (ick!). Overall, I will definitely stay again (and maybe just hope my daughter doesn't want to swim).
Stayed 3 nights in Apr 2024

10/10 Excellent

Caitlin

Stayed 2 nights in Apr 2024

10/10 Excellent

Jamie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a family vacation!
Stayed 3 nights in Mar 2024

8/10 Good

Karl

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Darren, Round Lake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the cost. Not as impressive as the pictures but good overall. The kickback dinner and drinks are always too crowded so we don’t ever use it.
Stayed 2 nights in Mar 2024

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the venue where I was going. The free dinner, breakfast, and cocktail options are great.
Stayed 1 night in Mar 2024

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the stay was great
Stayed 2 nights in Mar 2024

10/10 Excellent

Breeya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Mar 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, food was delicious. It was so nice to add the free drinks and dinner
Stayed 1 night in Mar 2024

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Staff was wonderful. They had a great breakfast and dinner options room was very clean and nice and close to the sporting event we were attending !!
Stayed 2 nights in Feb 2024

10/10 Excellent

Alicia

Stayed 1 night in Mar 2024

8/10 Good

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
Good room
Stayed 1 night in Mar 2024

10/10 Excellent

Stevi

Travelled with family and small children
We've stayed here a few times now and always had great experiences. Clean and lovely building, friendly staff, great amenities, and can't beat the location.
Stayed 3 nights in Mar 2024

8/10 Good

Rod

Stayed 2 nights in Mar 2024

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was super nice and made checking in, parking, and finding out room very easy. We enjoyed the free breakfast and the free afternoon drinks and food. Beautiful hotel. I did not like that at 8 am, my mom had stepped out of the room and I was about to get in the shower and I heard the door open. I walked out of the bathroom and around the corner thinking it was my mom and it was housekeeping.. this is way to early to come in a room at least knock and make yourself known.
Stayed 1 night in Mar 2024

10/10 Excellent

EURO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Taylor

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, property conditions & facilities
We loved the area and where the hotel was located. So many things to do with in walking distance. Room was very clean and comfortable. Our only complaint was the night desk clerk was very rude. We had gotten a few snacks from the market room and when we went to pay for our items she acted as if we were an inconvenience to her and was extremely short with us.
Stayed 1 night in Mar 2024

8/10 Good

Slawek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Return visit. The location to our event is in walking distance. Staff (Fallon) was fabulous and remembered our names.
Stayed 1 night in Feb 2024