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Reviews of Days Inn by Wyndham Pontoon Beach

2 out of 5
Days Inn by Wyndham Pontoon Beach
5105 Highway 111, Granite City, IL

Reviews

6.0
Rating 10 - Excellent. 84 out of 481 reviews" "
Rating 8 - Good. 101 out of 481 reviews" "
Rating 6 - Okay. 117 out of 481 reviews" "
Rating 4 - Poor. 81 out of 481 reviews" "
Rating 2 - Terrible. 98 out of 481 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was good and the convenience of the location.
Stayed 2 nights in Apr 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in Apr 2024

10/10 Excellent

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Herbert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent. But they do need do not disturb signs for the morning maid service.
Stayed 1 night in Jan 2024

6/10 Okay

DARREN

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Overall pretty good !! Would suggest more out side lighting
Stayed 2 nights in Dec 2023

4/10 Poor

James

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Bottom Rung Motel
This hotel is pretty old and has not been kept up very well. The towels were the most worn I have ever seen in a hotel. There was mold in the showers. The rooms are loud and you can hear every word in the adjacent rooms and every foot step creaked and clattered in the room above us. We were visiting family and will probably stay in a hotel in this area again in the near future. It won't be this one.
Stayed 2 nights in Dec 2023

6/10 Okay

Anthony

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

Rebecca

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
On arrival the clerk who I believe is the owner was very rude. Mini fridge was turned off, hot tub was not in use, and pool area was completely closed down unless requested to "save money". Could not use the fridge for hours. Never got to use the hot tub which was advertised, and had to hunt someone down to ask about the pool so they could open it up and turn the lights on. Only 2 towels in room for 4 guests. Questionable people just hanging out outside and in lobby.
Stayed 2 nights in Nov 2023

8/10 Good

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean quiet and a place to park a semi-truck
Stayed 3 nights in Nov 2023

6/10 Okay

Barbara

Stayed 2 nights in Oct 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great
Stayed 1 night in Oct 2023
Response from Bob P. on 16 Oct 2023
Thank you very much.

4/10 Poor

Arlena

Disliked: Cleanliness, property conditions & facilities
Bottom line, it was dirty. Very dirty
Stayed 2 nights in Oct 2023

2/10 Terrible

Micheal

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
One of the employees was very unprofessional when it was time for check out. He accused me and my family of trashing a room and all the linens even though the linens were terribly stained once we arrived to the room. And when I proceeded with asking him to show me the linens, he took me to the linens room and showed me a single folded sheet that was ready to go back onto a bed.
Stayed 2 nights in Sep 2023

10/10 Excellent

Tanya

Stayed 1 night in Sep 2023

4/10 Poor

Julie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Bob on 3 Oct 2023
Thank you.

10/10 Excellent

Steward

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

james

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Sep 2023
Response from Bob on 3 Oct 2023
Thank you. Bob

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from Bob on 3 Oct 2023
Thank you very much. Bob

8/10 Good

Christina

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Billie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was scared going in after I booked the stay I saw bad reviews! This place has been updated! There was no problems during our stay! The pool was open however we did not use it, the hot tub was closed and has been. There was a sign about installing a new roof over the pool and maybe that’s why it was closed before, as it was open while we were there, I’m not sure I didn’t ask! The staff was very friendly!! The room had hardwood flooring! The beds looked new and were clean! The breakfast was juice and cereal, oatmeal packets, there was a McDonald’s super close tho. I would definatly stay here again!!!
Stayed 2 nights in Sep 2023
Response from Bob on 3 Oct 2023
Thank you very much.Bob

4/10 Poor

Ken

Disliked: Property conditions & facilities
No pool don’t advertise pool available!
Very disappointed. Pool only available 11am-9pm. Did not get in until 10pm was looking forward to a swim in the am. Not open until 11am and checkout is 11am. NO notification on website or during check in. No notification hot tub unusable as well. Terrible communication!
Stayed 1 night in Aug 2023

4/10 Poor

susan

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
First room had bed bugs in it so we were moved to the other end of the building. The beautiful pool that is shown on the website is BS, it had mold in it, and the jacuzzi has been tarped over since covid the desk guy said. I guess it is a cheap enough place to stay but it is old and outdated.
Stayed 2 nights in Aug 2023

6/10 Okay

Janet

Stayed 1 night in Aug 2023
Response from Bob on 3 Oct 2023
Thank you. Bob

2/10 Terrible

Courtney

Stayed 1 night in Aug 2023

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Needs actual coffee and condiments for coffee maker and a better breakfast
Stayed 1 night in Aug 2023
Response from Bob on 3 Oct 2023
Thank you very much. Bob.

4/10 Poor

Lisa

Disliked: Cleanliness, property conditions & facilities
Less then okay but not horrible.
The desk person was nice. The place is dated and unkept.
Stayed 1 night in Jul 2023

6/10 Okay

Dhara

Stayed 1 night in Jul 2023

2/10 Terrible

Timothy, Milwaukee

Can't rate other than terrible. I called ahead to tell them I would be arriving late. I wanted to make sure since I was driving 6 hours I'd have a room. When I got there at 2a they had cancelled my room. They couldn't get me a room because it was booked and they were doing night audit. I would NEVER RECOMMEND this place
Stayed 1 night in Jul 2023

2/10 Terrible

Sonny

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away…dirty and unsafe
Hotel had mold in the ac unit. Blood spot on the wall and the lock was broken. Not only did the hotel suck but so does hotels.com. When I called they said I should have told the front desk. Sorry but pointing out the obvious is not my job. Plus no one was at the front desk…probably cleaning up from breakfast. Nope there wasn’t any coffee and the same old cereal was out for days. Joke of a hotel.
Stayed 2 nights in Jul 2023

2/10 Terrible

Jeremy

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We were lied to. I specifically called the property to inquire about the hot tub and pool. The desk clerk assured me they were working and open until 10. When we checked in, the same clerk I talked to earlier, Dival, now tells me the hot tub hasn’t worked in a year and that the pool closed at 9 pm. 😡
Stayed 1 night in Jul 2023

6/10 Okay

Bryan

Stayed 1 night in Jul 2023

2/10 Terrible

William

Stayed 1 night in Jun 2023

2/10 Terrible

CHRIS

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This place was gross the pool was nasty the hot tub didnt work the breakfasts was only cold cereal i will never stay at this place again

2/10 Terrible

Rene

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
No functioning pool or whirlpool as advertised. Breakfast was just cereal, no hot foods available. Property appears run down and not maintained or updated at all
Stayed 1 night in Jun 2023

6/10 Okay

Colby

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
No breakfast other than cereal which was a little inconvenient when told otherwise, but there's a McDonald's next door so we still got breakfast for the kids. Pool was a little unkept and dirty and smaller one was out of order, which sucks because we were traveling with kids & that's one of the reasons we booked there. But overall, facility was nice, clean, quiet, staff was nice and professional. Wouldn't mind to stay there again.
Stayed 2 nights in Jun 2023
Response from Bob on 15 Jun 2023
Thank you very much. We’re sorry about hot tub. Trying to fix it but leaking too much water.

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Quincy

Stayed 1 night in Jun 2023

4/10 Poor

LaShante

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For a non smoking hotel soon as you open door it smelled so bad. There were ant and bug sticky traps very visible with bugs on it. Highly disturbing.Never again
Stayed 1 night in May 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay at your own risk!!
I had stayed at this hotel before (a few yrs ago) but this time around was very DISAPPOINTED. 1. we walked in and the front desk area smelled awful 2. The one room had a bad odor and the walls were brown from not being cleaned 3. Both rooms the bathrooms had mold around around the showers, and the exhauste fans were so dirty they didn't work properly 4. There were roach sticky pads behind the beds( roaches were stuck there) 5. The pool area left a lot to be desired, the hot tub was partially drained with caution tape around it the out side area was grown up in weeds with trash laying around. 6. AC units in each room were completely FILTHY dirty. In the future i would rather sleep in my vehicle then stay here!
Stayed 1 night in May 2023

6/10 Okay

Bob

Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 1 night in Apr 2023

8/10 Good

Abbey

Travelled with partner
Liked: Staff & service, property conditions & facilities
It was good enough for a cheap hotel. It was kind of a throw back because it looked like it was still trapped in the 80s. The staff is super nice but yea, that place needs a face lift and they need to work on keeping it clean.
Stayed 1 night in Apr 2023

2/10 Terrible

Ali Brooke

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The property states they have a pool. They do not have one for use. After arriving and prepaying, we were informed they did not have one and were not given a refund. I will not stay at any more Days Inns.
Stayed 2 nights in Apr 2023
Response from Bob P. on 8 Apr 2023
Pool is closed our website in all channels including Expedia too. Still reserved room. It’s not property fault..

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were awesome.
Stayed 1 night in Oct 2022

8/10 Good

Joshua Daniel

Travelled with partner
Liked: Cleanliness, staff & service
The hot tub was closed and the pool hours were pretty strict about opening and closing time
Stayed 6 nights in Oct 2022

6/10 Okay

Sterling

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Staff was awesome! Room wasn’t very clean
Stayed 1 night in Oct 2022

2/10 Terrible

Andrew

Stayed 1 night in Oct 2022