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Reviews of Clayton Plaza Hotel & Extended Stay

3.5 out of 5
Clayton Plaza Hotel & Extended Stay
7750 Carondelet Avenue, St. Louis, MO

Reviews

8.8

Excellent

Rating 10 - Excellent. 1772 out of 2868 reviews" "
Rating 8 - Good. 705 out of 2868 reviews" "
Rating 6 - Okay. 213 out of 2868 reviews" "
Rating 4 - Poor. 100 out of 2868 reviews" "
Rating 2 - Terrible. 78 out of 2868 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service here was 10 out 10 always and made it feel like your were a luxurious hotel.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 30 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us. See you again!

10/10 Excellent

Megan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clayton Hotel was super cute! The staff was friendly, free breakfast as well with lots of options to choose from. The parking was free (over the weekend) and the parking garage was clean. Definitely recommend staying here! only 5 mins from downtown St. Louis and walking distance to a VERY good restaurant called CJ Muggs. The room was clean when we arrived. The shower was pretty cool too once you figured out what buttons went to which shower head. Overall, we will be back to visit this hotel many more times!
Stayed 2 nights in Apr 2024
Response from Hotel Management on 30 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us. See you again!

8/10 Good

Almi

Excellent location.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 30 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us. See you again!

4/10 Poor

Micheal

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They literally closed the pool 30 minutes after we checked in. We saw people swimming and then came down to hotel attendants telling us it was closed. That was the whole reason we went to the hotel. The rooms were dated and the furniture was stained. The breakfast on the other hand was excellent!! 10/10.
Stayed 1 night in Apr 2024
Response from Hotel Management on 30 Apr 2024
Thank you so much for your feedback; if it wasn’t for guests like you to express your stay then we could not make things better. We apologize for the inconveniences you experienced and these have been sent to all department managers. Again thank you and hope to see you back again

4/10 Poor

Jana

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Hotel is inexpensive and conveniently located. Hotel has a poor layout, our room had an obnoxiously high bed, it smelled of marijuana throughout the hotel and the noise was excessive.
Stayed 1 night in Apr 2024
Response from Hotel Management on 30 Apr 2024
Thank you so much for your feedback; if it wasn’t for guests like you to express your stay then we could not make things better. We apologize for the inconveniences you experienced and these have been sent to all department managers. Again thank you and hope to see you back again

10/10 Excellent

Laura, Mount Vernon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
When we come to St Louis we always stay here. Came for a friends wedding reception several years ago, which was wonderful- and now it’s our spot. They also have a wonderful breakfast which is included. Location is great proximity to many things. Love it
Stayed 1 night in Apr 2024
Response from Hotel Management on 30 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us. See you again!

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hotel Management on 30 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us. See you again!

2/10 Terrible

Kevin

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pool was down which sucked because that's the main reason we picked this hotel. Sofa bed was broken when we tried to get it set up for the night. We ended up getting a rollaway bed that we were told was a little smaller than a queen sized bed but ended up being about the size of a twin. Then they tried to charge us for the rollaway bed. Could see people smoking weed just outside of the door in the parking garage and smell it outside of the rooms. Staff were friendly and breakfast was good but the hotel overall was a 0 rating for us. Would not recommend unless you are desperate.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 30 Apr 2024
Thank you so much for your feedback; if it wasn’t for guests like you to express your stay then we could not make things better. We apologize for the inconveniences you experienced and please understand that our hotel is a non-smoking hotel. The parking garage is owned by the company behind the hotel and they do have security that walks each level throughout the evening. Again thank you and hope to see you back again

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was amazed this was in the center of town but didn't feel noisy. The staff and facilities were amazing! And the breakfast opportunity was unbelievable! So many tasty options in a friendly atmosphere. This was a wonderful stay and great way to start my trip!
Stayed 2 nights in Apr 2024
Response from Hotel Management on 30 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us. See you again!

10/10 Excellent

joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 30 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us. See you again!

10/10 Excellent

Daniel, Louisville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent overall. I will be back! Thanks.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 26 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us. See you again

10/10 Excellent

Staci, Louisville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and in a really nice area. The staff were so friendly and welcoming. The next time we are in St. Louis we will be returning.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 25 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us.

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 26 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us. See you again

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the absence of carpet and luxury plank flooring. Friendly helpful staff and big rooms with a free sit down breakfast. Loved it. I will be back.
Stayed 1 night in Apr 2024
Response from Hotel Management on 24 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us. See you again soon

8/10 Good

Umesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Clean rooms. Quiet. Breakfast is awesome. Lots of varieties, delicious omelettes made to order. The shower was equipped with a modern widget to control hand-held or shower water temperature. It didn't quite work as desired. It started well but kept oscillating between 85-102 deg F which kind of gave a funny and not so pleasant experience with the water temp fluctuation. Maybe it was only in my room.
Stayed 1 night in Apr 2024
Response from Hotel Management on 23 Apr 2024
Thank you for your response and glad you stay was good. Feedback is very important so we can address the areas of concerns to our management company. If you have anything further please reach out to our hotel manager. Thank you

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on 23 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us.

10/10 Excellent

Doug

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 23 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us.

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 23 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us.

8/10 Good

Subba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on 23 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us.

6/10 Okay

Michael, Sherman Oaks

Travelled with group
Liked: Staff & service
A bit expensive for what it is.
Stayed 3 nights in Apr 2024
Response from Front Desk Team on 22 Apr 2024
Thank you for your response and apologize that your stay was not met to your expectation. Feedback is very important so we can address the areas of concerns to our management company. If you have anything further please reach out to our hotel manager. Thank you

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our favorite place to stay in St. Louis. We don't stay overnight often, but when we do we want to atay here.
Stayed 1 night in Apr 2024
Response from Hotel Management on 22 Apr 2024
Welcome Back and thanks so much for your feedback and we are glad you enjoyed your stay with us.

10/10 Excellent

Joby

Liked: Cleanliness, staff & service, property conditions & facilities
Economy feel but new or newly renovated and clean
Stayed 1 night in Apr 2024
Response from Hotel Management on 22 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us.

6/10 Okay

Sierra

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Front Desk Team on 19 Apr 2024
Thank you for your response and apologize that your stay was not met to your expectation. Feedback is very important so we can address the areas of concerns to our management company. If you have anything further please reach out to our hotel manager. Thank you

8/10 Good

Whitney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I REALLY liked the shower with multiple shower heads and able to control the water temp electrically with screen in the shower. However, the shower design was flawed because water would flow along the edge and out onto the floor. We immediately called to report it so that we didnt get charged for anything crazy. Breakfast was wonderful. Buffet with omelette and waffle station!
Stayed 3 nights in Apr 2024
Response from Hotel Management on 16 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us. Your feedback about showers has been forwarded.

10/10 Excellent

John, Chamblee

Liked: Cleanliness, property conditions & facilities
As advertised. Pleasant stay.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 16 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us.

8/10 Good

Rylee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on 16 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us.

10/10 Excellent

Wangchun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet is great!
Stayed 3 nights in Apr 2024
Response from Hotel Management on 16 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us.

10/10 Excellent

Johnnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the clayton plaza hotel is amazing the women at the check in desk day or night is absolutely awesome and maintenance men to
Stayed 1 night in Apr 2024
Response from Hotel Management on 16 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our third or fourth time staying at Clayton and we love it! The price is incredibly reasonable considering the elegance and accommodations provided. The continental breakfast was delicious, and the staff superb. We WILL return!
Stayed 1 night in Apr 2024
Response from Hotel Management on 16 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us.

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing!!! Front desk staff was superb especially Ariel. Breakfast staff was fabulous especially Keba! These two staff elevated our stay to outstanding! Thank you Ariel and Keba! Overall our stay was wonderful in all areas!!
Stayed 2 nights in Apr 2024
Response from Hotel Management on 16 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us.

10/10 Excellent

Nadine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one evening, but it was a lovely stay. Very quiet in the rooms. Rooms were clean and comfortable. Would definitely stay here again!
Stayed 1 night in Apr 2024
Response from Hotel Management on 16 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us.

8/10 Good

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 16 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us.

8/10 Good

Lisa Rieks

Travelled with group
Liked: Amenities
Staff friendly and helpful
Stayed 3 nights in Apr 2024
Response from Hotel Management on 11 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful place - would visit again
Stayed 2 nights in Apr 2024
Response from Hotel Management on 11 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us.

10/10 Excellent

Edgar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is amazing. Friendly stuff and great omelettes!
Stayed 1 night in Apr 2024
Response from Hotel Management on 11 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Classic appearance
Stayed 1 night in Apr 2024
Response from Hotel Management on 10 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us.

4/10 Poor

Grace

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Front Desk Team on 11 Apr 2024
Thank you for your response and apologize as it looks that your stay was not met to your expectation. Feedback is very important so we can address the areas of concerns to our management company. If you have anything further please reach out to our hotel manager. Thank you

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 10 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us.

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Clean facilities, lovely property! Will definitely stay here again.
Stayed 1 night in Apr 2024
Response from Hotel Management on 9 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us.

10/10 Excellent

Kathryn

Stayed 1 night in Apr 2024
Response from Hotel Management on 30 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us. See you again!

10/10 Excellent

Lisa

The property was very nice. The room looked to be remodeled, and the staff was extremely friendly and helpful.
Stayed 1 night in Apr 2024
Response from Hotel Management on 8 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Hotel Management on 8 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us.

10/10 Excellent

Susie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is very nice. It was clean , the rooms are large, and it was reasonably priced. The manager was very kind but the staff the night before yelled at my daughter bc she was promised a crib for her 10 month old and had to check out. The next morning I called to ask what time breakfast was and was told I should look at my instructions.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 8 Apr 2024
Thank you for your response and apologize that your stay was not met to your expectation. Feedback is very important so we can address the areas of concerns to our management company. If you have anything further please reach out to our hotel manager. Thank you

8/10 Good

Vernisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on 8 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us.

8/10 Good

Julie, Waukesha

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It took 3 times for the desk clerk to activate our rooms keys, went back and forth 3 times between the desk and room. They should have brought the keys to us after the first time.
Stayed 2 nights in Mar 2024
Response from Shana B. Front Desk Manager on 7 Apr 2024
Thank you for staying with us and we are glad you enjoyed your stay. We appreciate the feedback, if it was not for guest’s feedback then we would not be able to make differences to accommodate and make things better for our guests. Again, thank you and we look forward to you staying with us again!

10/10 Excellent

Judy and Jerry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room!
Stayed 1 night in Apr 2024
Response from Shana B. Front Desk Manager on 7 Apr 2024
Thank you for choosing to stay with us and we are so glad you enjoyed your stay. We appreciate your feedback and we look forward to you staying with us again!

10/10 Excellent

SUNDEEP

Stayed 1 night in Apr 2024
Response from Hotel Management on 26 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us. See you again

8/10 Good

Martina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was nicely decorated and very comfortable. We were right next to the elevator which resulted in more noise than we would have liked. The breakfast was outstanding with a wide variety of options. Also, all staff members provided excellent service, which we greatly appreciate.
Stayed 1 night in Mar 2024
Response from Hotel Management on 5 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us.

10/10 Excellent

Ger-Rhesa

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed with our furry son and it was amazing! So many different activities to do around the area and the hotel was in walking distance of a beautiful park that we took our son to daily. Although we were out most of the time I would definitely stay at this hotel again. Staff was amazingly helpful, kind, courteous and above all respectful! Nothing but 5 star service for us overall.
Stayed 3 nights in Mar 2024
Response from Hotel Management on 4 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us.

10/10 Excellent

Mary Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 1 night in Mar 2024
Response from Hotel Management on 22 Apr 2024
Thanks so much for your feedback and we are glad you enjoyed your stay with us.