2/10 Terrible
Mandi
18 Aug 2024
Disliked: Room comfort, communication
Like mice? 🐁 Perfect! Free rashes too!
Live mice in upstairs bedroom and in kitchen cabinet. Soiled blankets and sofa. Dishwasher had standing water and smelled horrible as did the entire first floor. Did not feel comfortable using anything in kitchen due to mouse droppings and other sanitary issues.
The first night we saw a mouse upstairs and contacted the host, the response was “is it still there?” No empathy, no apologies. It was a poor night of sleep for the entire family as we worried. The next morning, a mouse dropped from a kitchen cabinet onto the counter. We contacted the host asking if something could be done while we were out for the day. The response was that there were traps outside and claimed to have monthly service, but obviously wasn’t working. It was obvious that nothing would be done by the host. Then when my son showed a rash all over his bottom and midsection from sleeping on the couch. It was awful. We could not stay any longer and risk further illness. After a long day out, we packed everything and left to find a clean hotel at our added expense.
We asked for a refund of some of our costs to which we did not receive a response. Then we worked through Hotels.com to try and contact the host to receive some compensation. After 72 hours of Hotels.com working with the property management, they could not get any funds back. Hotels.com customer service was good to work with, but ultimately did not have the sort of sanitary or comfort guarantee one would expect from a large company.
Mandi
Stayed 2 nights in Aug 2024