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Reviews of The Highlands Inn

3 out of 5
The Highlands Inn
1 Boscobel Road, St Leonards-On-Sea, England

Reviews

7.0

Good

Rating 10 - Excellent. 53 out of 248 reviews" "
Rating 8 - Good. 83 out of 248 reviews" "
Rating 6 - Okay. 58 out of 248 reviews" "
Rating 4 - Poor. 31 out of 248 reviews" "
Rating 2 - Terrible. 23 out of 248 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
Good value for money. Not many parking spaces, although you can find free spaces in the surrounding roads. Quiet location.
Stayed 1 night in Feb 2024

10/10 Excellent

Linda

Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Highland review
It is very old building and bar only a small cark park so had hassle finding space on road. The manager was friendly enough .The room basic but it all worked so cant really complain .Furniture and decor could do with updating but thats not what i booked lol .Overall done the job and had a good night
Stayed 1 night in Sep 2023

4/10 Poor

Eduardo

Stayed 1 night in Sep 2023

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities
I had a good nights sleep without interruptions. The bed was comfortable.
Stayed 1 night in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again
Great staff made you feel at home and the breakfast was very good.
Stayed 2 nights in Jun 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Friendly place with great staff especially the barmaid Kim really nice girl
Stayed 2 nights in Jun 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money when you just want somewhere to get some rest after going to a mates party.
Stayed 1 night in Jun 2023

4/10 Poor

Daniel

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The general standard of cleanliness is not very good, particularly the stairs going to our room were very dirty. The advert for our stay said that breakfast was included but it was not. Breakfast would have cost another £9. It also advertised parking although there were only 3 parking spaces. I had to park approx. 400m away from the hotel which was not ideal. The room is not worth £100 for the night.
Stayed 1 night in Jun 2023

6/10 Okay

Gina

Travelled with partner
Disliked: Amenities, property conditions & facilities
Hotel not well lit up at night - difficult to find. Room was very cold. Breakfast was supposed to be included but we were told there's no breakfast with our booking.
Stayed 1 night in Dec 2022

8/10 Good

John

Stayed 1 night in Dec 2022

8/10 Good

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm clean room No:7 with sea view - white cotton bedding, soft towels, nice cosmetics, good tea tray, comfortable bed, excellent breakfast and friendly service. On site parking and hotel has some history!
Stayed 2 nights in Oct 2022

10/10 Excellent

Dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

2/10 Terrible

David

Stayed 1 night in Oct 2022

10/10 Excellent

Julian

Stayed 1 night in Oct 2022

2/10 Terrible

Tammy

Stayed 1 night in Sep 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful.
The 1876 property was in wonderful shape, the room had lots of channels on TV, and the staff was friendly and informative. And it was only a short walk to the seaside. My stop in St'. Leonard's!
Stayed 1 night in Sep 2022

4/10 Poor

Darin

Disliked: Property conditions & facilities, room comfort
Nice view but needs lots of things fixing
First impressions were great a big room with a sea view but it went downhill from there. The tatty bed base creeked on every move, the blinds were broke had to hang a towel on them, the tv remote was faulty, the shower head was floppy and wouldn't tighten, the water temperature fluctuated , there was no hand soap. Breakfast was nice though.
Stayed 1 night in Sep 2022

4/10 Poor

Guy

Stayed 1 night in Aug 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday stay
Excellent stay but internet signal weak.
Stayed 4 nights in Aug 2022

10/10 Excellent

Garry

Stayed 1 night in Aug 2022

10/10 Excellent

Garry

Stayed 1 night in Aug 2022

8/10 Good

Waldemar

Stayed 1 night in Aug 2022

6/10 Okay

Deryck

Travelled with partner
Liked: Cleanliness
It was a convenient location. Lovely old building. Bit tired but not bad decor. Broken blind (three adjacent slays missing), tv didn't work. Website stated breakfast included in the price, but nobody was there to provide breakfast. I called, was told breakfast wasn't booked. Nobody co firmed on check-in if breakfast was required. This was very disappointing.
Stayed 1 night in Aug 2022

4/10 Poor

Reece

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
😪
Says breakfast included but wasn’t had to take mattress off bed and put on the floor due to bed very old and creeky floor creeks towels stained blinds broken main light bits hanging off telly had about 3 channels that worked properly very very dated decor outside of the room cigarette smell outside of the room friendly staff
Stayed 1 night in Aug 2022

8/10 Good

Gemma

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Are room could have been a little cleaner than it was. Other wise it was a nice stay,
Stayed 6 nights in Jul 2022

6/10 Okay

Anthony

Disliked: Cleanliness, property conditions & facilities
OK but needs serious maintenance and repair.
This hotel has seen better days. Lovely old building but sadly neglected and poorly converted. Would make an excellent restoration project for someone with deep pockets. Inside is neglected and shabby. Room was OK but in need of maintenance and repair. Breakfast was OK. On the plus side, well it was cheap for the area.
Stayed 4 nights in Jul 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad
We bought a one-day overnight stay with breakfast. When we arrive, it turns out we don't own breakfast. You will have to pay for them separately! Although it was clearly written that the bed is with breakfast. Therefore, I would advise you to check for breakfast before arriving, so that it does not happen to us. Room was clean, comfortable.
Stayed 1 night in Jul 2022

8/10 Good

Ian

Stayed 1 night in Jul 2022

6/10 Okay

Rodel

Travelled with family
Liked: Staff & service, room comfort
Enjoyable Stay
We enjoyed our stay. The place was surprisingly quiet because at first I thought there would be noise because they have a Pub downstairs but no, it was really quiet. The pub was not busy and it closes early. There was some exterior work being done right in front of our room but we didn’t mind and didn’t really cause inconvenience to us. The Inn has a garden, which is a plus. Parking was not really a problem. The Inn is a few minutes walk from the seafront which we always visited. The kids loved it and where they had a swim as well. It’s also not very far from the pier and town center. We enjoyed the breakfast as well. The male staff/chef was very nice and accommodating. We really appreciated his service. Sorry but I forgot to ask for his name. Dean who checked us in was also very nice. I have noticed that all of the staff members were male. The Inn will benefit from the touch of a female staff 😊. The building itself has a good character, although the inside of it needs updating especially the common areas. It will also give good impression if staff would wear work uniform. We also appreciated that our room was being tidied up each day of our stay. We will recommend it to friends and family. We will stay again.
Stayed 3 nights in Jul 2022

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visually attractive building with interesting history.
Stayed 1 night in Jul 2022

6/10 Okay

sageer

Business traveller
Mattress need to change
mattresses are very uncomfortable The metal coil ring are very sharp Couldn’t sleep
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Nigel

Liked: Staff & service
Friendly. Very clean room. Beer garden (that closed early - thankfully). Good atmosphere.
Stayed 2 nights in May 2022

6/10 Okay

Zoltan

Travelled with partner
Liked: Staff & service
Disliked: Amenities
I liked the breakfast. I didn't like the bed, it was horrible and we could not close the bathroom door.
Stayed 1 night in May 2022

10/10 Excellent

Gareth

Stayed 1 night in Apr 2022

8/10 Good

Osvaldo

Stayed 1 night in Mar 2022

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

6/10 Okay

Osvaldo

Business traveller
Liked: Cleanliness, room comfort
Good staff. Hotel ok
Stayed 1 night in Feb 2022

6/10 Okay

Simon

Ok for a short overnight stay. Property is tired and dated but clean. Staff friendly and helpful. Was supposed to include breakfast but when I went down for it everything was locked up and no one around to ask.
Stayed 1 night in Jan 2022

6/10 Okay

Osvaldo

Business traveller
Liked: Staff & service
Unfortunately wasn’t breakfast available as per the booking.
Stayed 1 night in Dec 2021

2/10 Terrible

Steve

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting Highlands Inn
I have already sent a review on how disgusting this site was. On this I request a refund as I did not stay. I did not stay long enough as I was so appalled.
Stayed 1 night in Nov 2021

2/10 Terrible

Andrew

Travelled with family
Disliked: Property conditions & facilities, room comfort
Extremely cold, no heating in any rooms or hallways. Breakfast was included but there was no breakfast not even anyone about to speak to
Stayed 1 night in Nov 2021

2/10 Terrible

Janis

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The room smelled of sewer. The toilet was leaking out on to the floor. Housekeeping did not manage to do their part. Furniture flimsy and barely holding together. Bed broken
Stayed 3 nights in Oct 2021

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rubbish hotel
The room was appalling The toilet was outside of the room in the hallway The room door would only shut if you slammed it Waking everyone else up The breakfast was poor It was so bad we left after one day could not face another night there
Stayed 2 nights in Oct 2021

6/10 Okay

R A

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2021

2/10 Terrible

Peter

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and mouldy bathroom, not upto low standard.
Dirty / mould in shower, sink tap did not work no proper ventilation. Curtain would not move seemed to be held on with cable tie. Pillows seem better days. No lift. Could hear other guests coming and going up till 01.30. Due to room not upto covid standards have breakfast a miss, did not want to risk my health any more. Would not recommend
Stayed 1 night in Oct 2021

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night
It is what it is no thrills 3 star hotel Clean Good outside erea free parking with a bar aswel the lads that run it proper fown to earth we had few drinks will definitely visit again T URBAN
Stayed 1 night in Oct 2021

2/10 Terrible

andrew

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

6/10 Okay

David

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
The staff were very friendly and the room in general was in an okay condition, though the mould in the shower was disgusting. I didn't get into bed until 11pm, with my 2 year old son, and discovered there was dirt and sand in the sheets. They also didn't smell clean. There were no staff in the property then and it was too late to complain. The breakfast the next morning was nice though.
Stayed 1 night in Sep 2021