Beach nearby, white sand
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Reviews of The St Ives Bay Hotel

3.5 out of 5
The St Ives Bay Hotel
The Terrace, Cornwall, St Ives, England

Reviews

6.4
Rating 10 - Excellent. 54 out of 258 reviews" "
Rating 8 - Good. 53 out of 258 reviews" "
Rating 6 - Okay. 61 out of 258 reviews" "
Rating 4 - Poor. 46 out of 258 reviews" "
Rating 2 - Terrible. 44 out of 258 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room with balcony overlooking the beach.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jake

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very good for price, comfy beds and nice hotel staff, very good considering the price
Stayed 1 night in Apr 2024
Response from Craig Lawrence | General Manager on 29 Apr 2024
Hi Jake,Thank you for your feedback, we are pleased that you enjoyed your stay and we look forward to welcoming you back again soon.

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from our room window was just perfect, excellent sea view.
Stayed 1 night in Apr 2024
Response from Craig Lawrence | General Manager on 29 Apr 2024
Hi Martin.Thank you for your fabulous review.We hope to see you again soon.

6/10 Okay

Robert

Travelled with partner
Tired and needs updating
Stayed 2 nights in Apr 2024
Response from Craig Lawrence | General Manager on 21 Apr 2024
Thank you for taking your time in leaving us your feedback here at St Ives Bay Hotel. I am sorry that on this occasion we did not meet your expectations, we currently in a refurbishment program within the hotel which is ongoing. We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. Kind Regards, Craig Lawrence General Manager

6/10 Okay

Patricia

Disliked: Staff & service, amenities, property conditions & facilities
Great view from deluxe room over the bay but noisy at night. Have to say the receptionist (lady) when I left gave a much better impression than the one I received when I checked in
Stayed 1 night in Apr 2024
Response from Craig Lawrence | General Manager on 18 Apr 2024
Thank you for taking your time in leaving us your feedback. We are pleased that you have had an enjoyable experience on this occasion. I will speak with our Operations team regarding your feedback.We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. We look forward to welcoming you back to our hotel again when you are next visiting St Ives.

2/10 Terrible

Luke

Stayed 1 night in Apr 2024
Response from Craig Lawrence | General Manager on 29 Apr 2024
Hi Luke,Thank you for your score, we are sorry you did not enjoy your stay with us.

8/10 Good

Jackie

I had a single room only. Fairly basic but comfortable enough for a 3 night stay. Sadly the shower pressure too low! Overall ok as a base for a short stay.
Stayed 3 nights in Mar 2024
Response from Craig Lawrence | General Manager on 2 Apr 2024
Dear Guest.Thank you for taking your time in leaving us your feedback here at St Ives Bay Hotel. I am sorry that on this occasion we did not meet your expectations, and that your room was not up to our normal high standards. If you had spoken to our Duty Manager during your stay, we may of been able to rectify any issues for you. We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. Kind Regards, Craig Lawrence General Manager

2/10 Terrible

Sam

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Craig Lawrence | General Manager on 2 Apr 2024
Thank you for your feedback.

10/10 Excellent

Ezinne Uchendu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved being in StIves. This property was well placed within reasonable walking distance to town and amenities such as dining and transport. The room was clean and sea view was amazing as promised. My only complaint is that the hotel reception had a choking cigarette smell which made me really uncomfortable and nauseous every time I had to pass through
Stayed 3 nights in Mar 2024
Response from Craig Lawrence | General Manager on 1 Apr 2024
Good Afternoon,Thank you for your feedback, we are pleased that overall you enjoyed your stay with us. I am sorry to hear of the strong smell of cigarettes by the reception, I will look into this.

6/10 Okay

Irene

Travelled with partner
Liked: Cleanliness
Beautiful views out of our toom
Stayed 1 night in Mar 2024
Response from Craig Lawrence | General Manager on 25 Mar 2024
Thank you for your feedback

8/10 Good

Mark

Liked: Property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Craig Lawrence | General Manager on 22 Mar 2024
Thank you for taking your time in leaving us your feedback. We are pleased that you have had an enjoyable experience on this occasion. I will speak with our Operations team regarding your feedback.We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. We look forward to welcoming you back to our hotel again when you are next visiting St Ives.

6/10 Okay

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Room was extremely hot no instructions for heating, pressed button light went out but radiator still very hot. mattress needs updating, felt like i was gona rollout if the bed. had to park fair bit awsy as not knowing area didn't realize rails staion car park just road below £6 24 hours
Stayed 1 night in Mar 2024
Response from Craig Lawrence | General Manager on 12 Apr 2024
Good Afternoon Sarah,Thank you for your feedback, we are sorry that you found the heat in your bedroom to be unbearable, I am sure that if you had spoken with our evening Duty Manager, she would have been able to assist you.Also the light on the wall, is for the towel rail in the bathroom.We are sorry that you did not know about our parking, I am sure that if you spoken with a member of our reception team, they would have been able to give you parking guidance.We hope to be able to welcome you to our hotel again in the future.

2/10 Terrible

Chloe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Craig Lawrence | General Manager on 15 Feb 2024
Dear Guest.Thank you for taking your time in leaving us your feedback here at St Ives Bay Hotel. I am sorry that on this occasion we did not meet your expectations, and that your room was not up to our normal high standards. If you had spoken to our Duty Manager during your stay, we may of been able to rectify any issues for you. We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. Kind Regards, Craig Lawrence General Manager

4/10 Poor

MANISH PRASAD

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Craig Lawrence | General Manager on 4 Jan 2024
Good morning,Thank you for your feedback.

2/10 Terrible

Matthew

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdated and run down building and decor. Hot water took an age to come through and the water pressure was terrible. Radiators rusty and TV not visible from the bed (behind wardrobe). Only one light in the room (main light), no reading lights, or lamps. Spare pillows in the wardrobe smelled damp. Breakfast only served between 8-9, so never managed to make it.
Stayed 2 nights in Dec 2023
Response from Craig Lawrence | General Manager on 2 Jan 2024
Good Afternoon.Thank you for your feedback, we are sorry that you felt that you had a disappointing experience with us reacently.I am sure that if you had spoken with a Duty Manager during your stay we would have been able to act on your feedback, whilst you were resident with us.We hope to see you again in the future.

4/10 Poor

Pauline

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Room with a View.
Christmas break with Family staying in other accomodations close bye.
Stayed 4 nights in Dec 2023
Response from Craig Lawrence | General Manager on 30 Dec 2023
Good morning Pauline,Thank you for sharing your lovely photographs, we are pleased that you have enjoyed your recent stay with us.We look forward to seeing you again in 2024.

10/10 Excellent

Peter Charl

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and tidy i enjoyed my stay thank you
Stayed 1 night in Dec 2023
Response from Craig Lawrence | General Manager on 27 Dec 2023
Hi Peter,Thank you for your feedback, we are pleased to hear that you have enjoyed your recent stay with us.We look forward to welcoming you back to our hotel again in 2024.

2/10 Terrible

Ted

Stayed 2 nights in Dec 2023
Response from Craig Lawrence | General Manager on 15 Feb 2024
Dear Guest.Thank you for taking your time in leaving us your feedback here at St Ives Bay Hotel. I am sorry that on this occasion we did not meet your expectations, and that your room was not up to our normal high standards. If you had spoken to our Duty Manager during your stay, we may of been able to rectify any issues for you. We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. Kind Regards, Craig Lawrence General Manager

8/10 Good

andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was good very satisfied water in room as in shower etc could have been hotter.we read on expedias site breakfast would be 5 pound each. But we were charged 10 pound a breakfast and was told it was only 5 if you ordered it on line but no where to order it on line. Apart from that very satisfied for what we paid
Stayed 2 nights in Dec 2023
Response from Craig Lawrence | General Manager on 18 Dec 2023
Thank you for your feedback, we are pleased that you enjoyed your stay with us.We are sorry that their discrepancy with information that was provided to you.We hope to see you again in the future.

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leisure trip
Warm and friendly ambience- comfortable and clean room.
Stayed 3 nights in Dec 2023
Response from Craig Lawrence | General Manager on 18 Dec 2023
Good afternoon Russell, Thank you for your feedback, we are pleased that you enjoyed your stay with us recently.We look forward to seeing you again soon.

2/10 Terrible

anthony

Stayed 1 night in Dec 2023
Response from Craig Lawrence | General Manager on 11 Dec 2023
Thank you for your score, we are sorry you did not enjoy your stay with us.

8/10 Good

Gary

Liked: Staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from Craig Lawrence | General Manager on 9 Dec 2023
Thank you for taking your time in leaving us your feedback. We are pleased that you have had an enjoyable experience on this occasion. I will speak with our Operations team regarding your feedback.We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. We look forward to welcoming you back to our hotel again when you are next visiting St Ives.

8/10 Good

Neil

Liked: Staff & service, room comfort
1 night stay
Very good, let us book in early. Very helpful chatty and frendly staff. A little run down in places but every effort made in decoration (decked out for christmas) breakfast was very good. The view over the beach and sea from our room was great.
Stayed 1 night in Dec 2023
Response from Craig Lawrence | General Manager on 9 Dec 2023
Thank you for taking your time in leaving us your feedback. We are pleased that you have had an enjoyable experience on this occasion. I will speak with our Operations team regarding your feedback.We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. We look forward to welcoming you back to our hotel again when you are next visiting St Ives.

2/10 Terrible

JULIE

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The room wasn’t a superior with sea view as booked. The view was blocked by trees, which the hotel were aware of. The description for a superior room with bottled water, contemporary decor and amenities did not match the room we got. The room wasn’t clean and stunk. They said they’d re-clean it and hoover but they didn’t. The sane dirt was on the carpet when we went back in after going out. The staff were very unhelpful and said we couldn’t move as they had no other rooms available. They are mis-selling and charging extra for a superior room with a sea view but what you get is a budget standard room.
Stayed 2 nights in Nov 2023
Response from Craig Lawrence | General Manager on 30 Nov 2023
Good afternoon Julie, Thank you for your feedback,We are sorry that your view of the sea was blocked by tree's on the other side of the road, we have asked Cornwall council on several occasions about the trees and of felling them, however this is the responsibility of the local authority.You have not been mis sold a superior bedroom, you were allocated into a superior room as that is what you had booked with us. I will mention to our head Housekeeper of your feedback, and we are sorry that you found your room to be less than satisfactory.

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Robert on reception was super helpful and the room sea view was lovely . Very clean and fabulous view.,All staff were really lovely and helpful. Breakfast fabulous. We will stay again. Thank you
Stayed 1 night in Nov 2023
Response from Craig Lawrence | General Manager on 30 Nov 2023
Hi Carol,Thank you for your feedback, I will let Robert and the team know of your feedback.We look forward to seeing you again soon.

6/10 Okay

Maritess

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Craig Lawrence | General Manager on 23 Nov 2023
Thank you for your feedback, we are pleased that you enjoyed your stay with us.We look forward to seeing you again soon.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property but does the job. Warm, very central for beaches, restaurants and pubs, transport (can see the rail station from the window.) Friendly staff. Did not have food out of choice, but dining area looked out onto sea front. Only gripe was that the shower, although piping hot, had virtually no pressure and the shower head could possibly do with replacing/descaling.
Stayed 3 nights in Nov 2023
Response from Craig Lawrence | General Manager on 21 Nov 2023
Thank you for your feedback, we have taken onboard your comments and will utilise them.We hope to see you again soon.

6/10 Okay

Ian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dated hotel. Wondergul staff. Location and view fantastic
Stayed 2 nights in Nov 2023
Response from Craig Lawrence | General Manager on 20 Nov 2023
Good Afternoon IanThank you for your feedback, we are pleased that you enjoyed your stay with us.We look forward to seeing you again soon.

6/10 Okay

Kaitlyn Si Yi

Stayed 2 nights in Nov 2023
Response from Craig Lawrence | General Manager on 18 Nov 2023
Dear Guest,Thank you for taking your time in leaving us your feedback. We are pleased that you have had an enjoyable experience on this occasion. I will speak with our Operations team regarding your feedback.We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. We look forward to welcoming you back to our hotel again when you are next visiting St Ives.Kind regards, Craig Lawrence General Manager

6/10 Okay

Garry

Not expensive but due for a big makeover . Staff helpful and friendly
Stayed 2 nights in Nov 2023
Response from Craig Lawrence | General Manager on 16 Nov 2023
Dear Guest,Thank you for taking your time in leaving us your feedback. We are pleased that you have had an enjoyable experience on this occasion. I will speak with our Operations team regarding your feedback.We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. We look forward to welcoming you back to our hotel again when you are next visiting St Ives.Kind regards, Craig Lawrence General Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smashing stay
We had a lovely stay with a fantastic view over the beach,it was so nice to sit in the window & see the waves on the beach I know the decor could be updated but it didn’t bother us, the bed was very comfy as well
Stayed 1 night in Nov 2023
Response from Craig Lawrence | General Manager on 6 Nov 2023
Thank you for your review.

6/10 Okay

Dennis

Stayed 4 nights in Nov 2023
Response from Craig Lawrence | General Manager on 6 Nov 2023
Thank you for your review.

4/10 Poor

Elisavet

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is a dated property and it does not help that the room inside is stuffy and smelly. That means clothes and towels smell. We did ask for a proper hoovering as the carpet was full of dust and they did this for us. But you should not have to ask for a room to be properly cleaned before arrival right. Staff are lovely however. But the rooms need a deep clean. The windows as well as they are black with mould.
Stayed 3 nights in Oct 2023
Response from Craig Lawrence | General Manager on 1 Nov 2023
Thank you for taking your time in leaving us your feedback here at St Ives Bay Hotel. I am sorry that on this occasion we did not meet your expectations, and that your room was not up to our normal high standards. If you had spoken to our Duty Manager during your stay, we may of been able to rectify any issues for you. We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests.

8/10 Good

Gosia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place,waking distance to the beach and city center. We really enjoyed our stay here and will definitely come back when next time visit St Ives.
Stayed 1 night in Oct 2023
Response from Craig Lawrence | General Manager on 1 Nov 2023
Thank you for taking your time in leaving us your feedback. We are pleased that you have had an enjoyable experience on this occasion. I will speak with our Operations team regarding your feedback.We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. We look forward to welcoming you back to our hotel again when you are next visiting St Ives.

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Craig Lawrence | General Manager on 1 Nov 2023
Thank you for taking your time in leaving us your feedback. We are pleased that you have had an enjoyable experience on this occasion. I will speak with our Operations team regarding your feedback.We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. We look forward to welcoming you back to our hotel again when you are next visiting St Ives.

10/10 Excellent

angelica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
weekend stay
nice view, we had a good time
Stayed 1 night in Oct 2023
Response from Craig Lawrence | General Manager on 23 Oct 2023
Good Afternoon,What an inspiring photograph, thank you for sharing it with us.We look forward to welcoming you back to our hotel.

6/10 Okay

David

Stayed 3 nights in Oct 2023
Response from Craig Lawrence | General Manager on 6 Nov 2023
Thank you for your review.

8/10 Good

Jenifer

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Outstanding position, lovely big room, customer care various - some great - very helpful, courteous and thoughtful and some very casual. Delightfully quiet
Stayed 8 nights in Sep 2023
Response from Craig Lawrence | General Manager on 19 Oct 2023
Thank you for taking your time in leaving us a review. We are pleased that you have had an enjoyable experience on this occasion. I will speak with our housekeeping staff regarding your feedback.We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. We look forward to welcoming you back to our hotel again when you are next visiting St Ives.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very lovely hotel within easy walking distance of beach and the centre of St Ives. the interior was a little dated and there was a light covering of dust in the room, but overall was a fantastic stay
Response from Craig Lawrence | General Manager on 19 Oct 2023
Thank you for taking your time in leaving us a review. We are pleased that you have had an enjoyable experience on this occasion. I will speak with our housekeeping staff regarding your feedback.We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. We look forward to welcoming you back to our hotel again when you are next visiting St Ives.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Superb Stay - Hotel was in lovely location & was ideal for a weekend getaway
Stayed 3 nights in Oct 2023
Response from Craig Lawrence | General Manager on 12 Oct 2023
Hi Steve,Thank you for your feedback, we are pleased that you enjoyed your stay with us.We look forward to welcoming you again in the future.

6/10 Okay

Nigel

Stayed 1 night in Oct 2023
Response from Craig Lawrence | General Manager on 23 Oct 2023
Thank you for your score.

6/10 Okay

Elisavet

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Close to station, tick! Close to town centre and harbour tick. Not great that the ventilator in the toilet is full of lint/dust/dirt. The carpet is old and dusty and the smell in the room is something you can do without. TV-screen is too small, so if you get old, you feel like you are watching a computer screen. Room is spacious. Toilet has barely any power in the water in the shower. The ceiling in the toilet needs repairing. Toilet seat is yellow in some areas where you're supposed to sit. Staff was very welcoming and warm. But far too expensive for what is on offer here am afraid.
Stayed 3 nights in Sep 2023
Response from Craig Lawrence | General Manager on 4 Oct 2023
Thank you for taking your time in leaving us a review here at St Ives Bay Hotel. I am sorry that on this occasion we did not meet your expectations, and that your room was not up to our normal high standards. If you had spoken to our Duty Manager during your stay, we may of been able to rectify any issues for you. We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests.

6/10 Okay

Douglas

Stayed 1 night in Sep 2023
Response from Craig Lawrence | General Manager on 29 Sept 2023
Thank you for your rating.

6/10 Okay

Wai Kong

Liked: Cleanliness
As says to be an inn, guests need to carry all your luggage and belongs up one or two flight of stairs by themself, no elevator.
Stayed 2 nights in Sep 2023
Response from Craig Lawrence | General Manager on 29 Sept 2023
Thank you for taking your time in leaving us a review here at St Ives Bay Hotel. I am sorry that on this occasion we did not meet your expectations, and that your room was not up to our normal high standards. If you had spoken to our Duty Manager during your stay, we may of been able to rectify any issues for you. We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Tired old hotel
Tired hotel which was to be expected, but the cleanliness was poor. Our bathroom was musty and constantly smelled of stale urine. The bar had an entertainer, aimed at the older generation which is fine, however the jokes where of a 1970's racist and misogynist nature.
Stayed 2 nights in Sep 2023
Response from Craig Lawrence | General Manager on 29 Sept 2023
Thank you for taking your time in leaving us a review here at St Ives Bay Hotel. I am sorry that on this occasion we did not meet your expectations, and that your room was not up to our normal high standards. If you had spoken to our Duty Manager during your stay, we may of been able to rectify any issues for you. We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests.

8/10 Good

Verified traveller

Comfy bed and nice view
Room was small but nice comfy bed and clean bedding. Musty smell when windows closed. Small bathroom with not much shelving for toiletries. Toilet very close to shower. Nice view over bay from window
Stayed 3 nights in Sep 2023
Response from Craig Lawrence | General Manager on 1 Nov 2023
Thank you for taking your time in leaving us your feedback. We are pleased that you have had an enjoyable experience on this occasion. I will speak with our Operations team regarding your feedback.We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. We look forward to welcoming you back to our hotel again when you are next visiting St Ives.

10/10 Excellent

Tamsyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sea view room
I was really surprised how great the view was from my room - was not expecting it at all and the size. Stay was really great even if it was just for one night. Front desk were really pleasant and although I didn’t eat down at the restaurant it was always busy which is a good sign. The room could do with a little updating and paint - especially the kettle etc. however it’s a great hotel and so close to everything . Definitely will stay there again.
Stayed 1 night in Sep 2023
Response from Craig Lawrence | General Manager on 19 Sept 2023
Good Morning Tamsyn.Thank you for your feedback, what lovely photographs you have taken, we are pleased that you enjoyed your stay with us, we are in the process of updating the hotel, we hope to see you again in the future.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely views. Room was clean. Staff friendly
Stayed 7 nights in Sep 2023
Response from Craig Lawrence | General Manager on 13 Sept 2023
Thank you for taking your time in leaving us a review. We are pleased that you have had an enjoyable experience on this occasion. I will speak with our housekeeping staff regarding your feedback.We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests. We look forward to welcoming you back to our hotel again when you are next visiting St Ives.

4/10 Poor

Silvia

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Great location but the hotel is in need of an update. Our room did not have hot water!
Stayed 1 night in Sep 2023
Response from Craig Lawrence | General Manager on 5 Sept 2023
Dear Silvia.Thank you for taking your time in leaving us a review here at St Ives Bay Hotel. I am sorry that on this occasion we did not meet your expectations, and that your room was not up to our normal high standards. If you had spoken to our Duty Manager during your stay, we may of been able to rectify any issues for you. We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Awful hotel there was a glass of wine gone off behind the curtain, a dirty sock over the smoke alarm, chipped pain everywhere, dirty bedroom walls
Stayed 1 night in Aug 2023
Response from Craig Lawrence | General Manager on 5 Sept 2023
Dear Guest.Thank you for taking your time in leaving us a review here at St Ives Bay Hotel. I am sorry that on this occasion we did not meet your expectations, and that your room was not up to our normal high standards. If you had spoken to our Duty Manager during your stay, we may of been able to rectify any issues for you. We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests.