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Reviews of Hawthorn Suites by Wyndham St Clairsville

3 out of 5
Hawthorn Suites by Wyndham St Clairsville
51110 National Road East, St. Clairsville, OH

Reviews

8.6

Excellent

Rating 10 - Excellent. 36 out of 57 reviews" "
Rating 8 - Good. 10 out of 57 reviews" "
Rating 6 - Okay. 5 out of 57 reviews" "
Rating 4 - Poor. 3 out of 57 reviews" "
Rating 2 - Terrible. 3 out of 57 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quite and safe
Stayed 1 night in Dec 2023
Response from Melissa Encinas on 19 Dec 2023
Allan,Thank you for taking the time to leave us a review. I am pleased that you found our property to be clean, quiet and safe. We hope to have you stay with us again in the future.

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Melissa Encinas on 19 Dec 2023
Thank you so much for taking the time to leave us a review. We sincerely appreciate it!

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Melissa Encinas on 20 Oct 2023
Jeff,Thank you for taking the time to leave us a review and for staying with us at Hawthorn Suites by Wyndham St. Clairsville, OH.

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast.
Stayed 2 nights in Sep 2023
Response from Melissa Encinas on 15 Sept 2023
Thank you, Natalie, for taking the time to leave us a great review. We really appreciate it and hope you will visit us again at Hawthorn Suites by Wyndham St. Clairsville

10/10 Excellent

William

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stopped in for a one night stay while on a long road trip and it did the job perfectly.
Stayed 1 night in Apr 2023
Response from Jamie Booth - General Manager on 2 May 2023
Thank you for taking the time to tell us about your stay here with us at Hawthorn Suites by Wyndham in St Clairsville, OH. We strive to maintain a clean and comfortable place for our guests away from home. If you are ever on another long road trip, we would be delighted to make it as one of your stop over locations. Safe travels!

10/10 Excellent

Darren

Stayed 1 night in Apr 2023

10/10 Excellent

gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again when ever in town.
Stayed 1 night in Mar 2023
Response from Jamie Booth - General Manager on 23 Mar 2023
Thank you Gary for taking the time to leave us a fantastic review here at Hawthorn Suites St Clairsville, OH. We truly appreciate the feedback and look forward to sharing with the staff. See you again if you are ever back in the area.

10/10 Excellent

David

2/10 Terrible

Tom

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Garbage breakfast, plastic eggs, no meats, empty potatoes bin. Bugs in the eating area, bugs in shower, wasp nest inside the window screen, rooms badly need remodeled. Will never stay at another Hawthorne
Stayed 1 night in Oct 2022

6/10 Okay

Holly

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The lady at check in was great. I just have 3 problems. 1. On Expedia the pictures for the room make it look like there is a bedroom and then a separate sitting area. These two rooms were divided by an actual wall in the picture. That wasn't the case in our room. I would fix those pictures. 2. The hanging hand towel and wash cloth right in front of the sink was not changed from the previous guest. There was what looked like men's facial hair all over it. 3. Housekeeping opened our door and every door in our hallway at 5am. I don't like being woken up prior to when I have to. There was no knock or any warning.
Stayed 1 night in Apr 2022

6/10 Okay

Daniel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The refrigerator was very dirty on the outside. The shower was dirsty, almost looked like oil on the walls.
Stayed 1 night in Dec 2021
Response from Miranda on 11 Feb 2022
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Dmitry

Stayed 1 night in Dec 2021
Response from Miranda on 11 Feb 2022
Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham St Clairsville. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Hawthorn Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We had an overall great stay. The evening woman on duty was especially helpful in getting our things into our room as there were no luggage carts. The breakfast was nice and check-out was easy. My only complaint is a personal one in that I booked a room with a bathtub and was given a room with a shower.
Stayed 1 night in Dec 2021
Response from Miranda on 11 Feb 2022
Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham St Clairsville. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Hawthorn Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home Away From Home for Holidays
Friendly staff. Comfortable accommodations. Good location.
Stayed 3 nights in Dec 2021
Response from Miranda on 11 Feb 2022
Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham St Clairsville. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Hawthorn Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

KANU, Houston

Stayed 3 nights in Nov 2021

4/10 Poor

Beverly

Stayed 1 night in Oct 2021
Response from Miranda on 7 Oct 2021
Thank you for staying with us.

10/10 Excellent

Alyssa

Stayed 1 night in Aug 2021
Response from Miranda on 7 Oct 2021
Alyssa, Thank you for your feedback. Hope to see you again soon!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2021
Response from Miranda on 10 Sept 2021
We appreciate your feedback. It is great to hear you had a good stay with us and enjoyed our location. Thank you for taking the time to leave us a review and for choosing to stay at Hawthorn St. Clairsville!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Some more choices for breakfast
Stayed 3 nights in May 2021
Response from Logan on 25 May 2021
We appreciate your feedback. Thank you for taking the time to leave us a review and for choosing Hawthorn St. Clairsville!

6/10 Okay

John

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
We reserved a room with a king bed and sofa bed and got two queens instead.
Stayed 1 night in Dec 2020
Response from Jason K on 22 Dec 2020
Good day, We apologize that we were not able to meet your room type request. We had some changes with additional bookings earlier in the day that changed our availability. Room type requests are most often just requests and we aren't always to accommodate them.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relocation road trip
Our room was spotless. Breakfast was nice considering Covid restrictions. No complaints
Stayed 1 night in Aug 2020
Response from Miranda on 8 Sept 2020
Melissa, Thank you for your wonderful review! We are so happy you scored us 10 out of 10! We hope to welcome you back next time you are in St. Clairsville!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room!!! I love this hotel! Great location and service
Stayed 1 night in Jun 2020
Response from Miranda on 2 Jul 2020
Thank you for staying with us! We are so proud to read that you love our hotel! See you soon!!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020
Response from Miranda on 24 Jun 2020
Thank you for staying with us!

10/10 Excellent

ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
reathta View
The place was very clean. The staff was very polite and helpful. This is a beautiful town. And friendly people
Stayed 2 nights in Jun 2020
Response from Miranda on 24 Jun 2020
We appreciate your feedback! We are glad to hear that our team was polite and helpful! Our team looks forward to welcoming you back to St. Clairsville soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2020
Response from Miranda on 24 Jun 2020
Thank you for your feedback!

8/10 Good

Margaret

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Jason K - General Manager on 23 Aug 2019
Thank you for your feedback. We very much appreciate it.

2/10 Terrible

David

Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2019
Response from Jason K - General Manager on 23 Aug 2019
Good Day David, I would like to apologize for your experience. If you would like to discuss your stay further, please contact us directly at the hotel.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay! Highly recommended!
Amazing! Great experience as always!
Stayed 1 night in Jul 2019
Response from Jason K - General Manager on 23 Aug 2019
Nick, Thank you so much for your feedback and your business.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly rooms were very clean enjoyable stay
Stayed 1 night in May 2019
Response from Jason Krysinski - General Manager on 5 Jun 2019
Thank you for staying with us and thank you for taking the time to complete a review. We hope you stay with us again soon.

8/10 Good

Winny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grandsons graduation, Nicole at the front desk was great!
Stayed 1 night in May 2019
Response from Jason Krysinski - General Manager on 5 Jun 2019
Thank you for your kind words. I will pass it along to Nichole. We hope you stay with us again soon.

4/10 Poor

LeslieCummins, Ky

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We always stay here when visiting our family. We have always enjoyed staying there. This time the hall smelled bad. Our room felt damp all the time. We never got a change of towels.
Stayed 2 nights in Aug 2018
Response from Jason Krysinski - General Manager on 13 Aug 2018
Good Day Leslie, I thank you for leaving feedback and for your continued support of our hotel. I am very hopeful that your experience was a one time experience. We hope that you will allow us to take care of you and your family in the future.

8/10 Good

Dave, Annaplois Md

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The shower had soap scum around the bottom. From a facilities pony of view the site is sound, just the bathroom could have used some more love.
Stayed 1 night in Aug 2018
Response from Jason Krysinski - General Manager on 13 Aug 2018
Good Day Dave, Thank you for staying with us and thank you for your feedback. I apologize about the condition of your bathroom. I appreciate you letting us know and I will have my housekeeping staff address the bathroom so that future guests do not have the same experience. We hope that you will give us another try in the future.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hawthorn Suites St. Clairsville OH
The rooms were immaculate and the staff was exceptionally friendly. The free breakfast was a bonus.
Stayed 3 nights in Jul 2018
Response from Jason Krysinski - General Manager on 13 Aug 2018
Good Day Julie, Thank you for your feedback and thank you for staying with us. We hope that you will stay with us again in the future.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hawthorne suites with dogs
We really enjoy staying at Hawthorne suites. My only complaint is that the price for adding our pet dog is a little high at $50.
Stayed 1 night in Jun 2018

6/10 Okay

Jason

Moved without cost difference refund
We made the reservation months ahead of time, and a week before the trip, received a call from the hotel saying our room would not be vacated when we arrived, so we were being moved to a Microtel owned by the same property. The Microtel was fine, but we paid MORE to be in THIS hotel than if I had just booked the Microtel to start with. Apparently long-term highway construction workers take precedence over weekend travelers, so don't buy this without ability to be refunded.
Stayed 2 nights in Jun 2018

10/10 Excellent

Jenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Staff was great, clean and comfortable after a long drive from NYC
Response from Jason Krysinski - General Manager on 29 May 2018
Good Day Jenn, Thank you for your review and your business. We very much appreciate it and hope to see you again soon. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Miranda on 19 Apr 2018
Thank you for your feedback! We are thrilled you enjoyed your stay!

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't go wrong with this Hotel!
Great hotel, booked it last minute, and glad I did, enjoyed the stay, and will put in on the list of places I would stay again!!
Response from Miranda on 3 Apr 2018
Thank you staying with us! We were happy to have you as our guest and hope to welcome you back next time you are in the area!

10/10 Excellent

Lauren , Amelia, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel with great staff
We stayed here for only one night however the room had so much room and was very clean. The only strange thing was the door to the bathroom didn't lock, it actually was the closet door that slid over to close the bathroom atea. The bathroom was roomy and nice. Stand up shower only, no tub, but that was fine for what we needed. I would definitely stay here again if ever in the area again.
Stayed 1 night in Jan 2018

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not baby friendly
The room has no bathtub, only shower... which made the hotel not baby friendly. The first room we got was not properly cleaned and the door wasn't even close when we got there. The cleaning staff left the door open after cleaning.... which explains the quality of its cleanness. I could even smell the cologne of whoever stayed there before us. The towels were also old and worn.
Stayed 1 night in Dec 2017

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Breakfast is nothing to get excited about but convenient when you are looking to hit the road early
Stayed 1 night in Dec 2017
Thank you for sharing your feedback with us! We are grateful to have your review and are glad you enjoyed your stay!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Right
Spacious, comfortable and new. Perfect stay.
Stayed 1 night in Nov 2017
Thank you for your feedback! We are happy you found your room to be spacious, comfortable and new!

10/10 Excellent

sharon, st clairsville ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Very overnight stay. The room was large and clean
Stayed 1 night in Nov 2017
Response from Hawthorn Suites St. C Team on 28 Dec 2017
Thank you for your feedback! We are glad you enjoyed your stay!

8/10 Good

Pamela

Liked: Staff & service, property conditions & facilities, room comfort
It was ok
I had to wait at the front desk for over 10 mi it’s for someone to help me so I could check in. After a 4 hour drive, that was frustrating. There were hairs all over the bathroom, the sink was filthy and there was dried food on the silverware.
Stayed 2 nights in Oct 2017

10/10 Excellent

Rick , Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel with nice amenities
Hotel is clean and very new. Room wasn't large, but comfortable and had a large refrigerator, small stove, microwave, dishes, and flatware. Staff was very friendly and nice. Breakfast was simple but very adequate. Cleaning staff did a great job.
Stayed 3 nights in Jun 2017
Response from Miranda on 14 Jul 2017
Thank you for such a great review! We are glad to know you enjoyed your accommodations at our new Hawthorn Suites in St. Clairsville! We agree, our team is fantastic and we provide everything you need for a comfortable stay! Thank you, we hope to see you again soon!

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love it here, not our first stay, or our last!
Stayed 1 night in Jun 2017
Thank you for your kind review! I am happy to hear that you love our hotel and will continue to return! We look forward to seeing you the next time your travels bring you to the St. Clairsville area! Nicole Eutsey General Manager

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great, clean hotel. I would recommend.
Thank you for your review! We are happy you enjoyed your stay!

2/10 Terrible

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The room was great . However when i booked this room there was supposed to be 2 rooms, 2 people per room. The confirmation that i received showed 2 rooms booked and was charged for 2 rooms. When i arrived at the hotel the clerk said that she only showed that 1 room was reserved and their was not any more rooms available of that kind.. We had to squeeze all of us into 1 room. I am glad the room so so spacious. We were kinda cramped up but not as bad as it would have been if the room was smaller..

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room and hotel. Enjoyed our stay
Loved our stay there. Great staff. Very hospitable. Pet friendly.
Response from Miranda R on 5 Jan 2017
Thank you for taking the time to share your feedback with us! We were happy to be able to accommodate you! Thank you for choosing to stay at our Hawthorn Suites.