2/10 Teruk
Allison
Mengembara bersama keluarga
8 Feb 2026
Tidak sukakan: Kemudahan
Disappointing. We arrived at 3pm before many other guests and were immediately told we had a ground room floor, something that scares me since being burglarized. When I explained and asked for a room anywhere above, even if a lower rate, the clerk laughed at my concern (actually did) and simply refused saying that wax our room, she’d decided so. At that point we wanted to leave for any other hotel, but could not as our children were already en route for the fire fighter cadet gathering this weekend. So I asked again and she said I would have to pay an additional amount over the significant price already booked through your company. We were further shocked when told we had to pay an additional non refundable big amount (Im not allowed to say how much or I may not submit this, also shocking) for on site parking - shocking since Expedia’s big point is that there will be no additional charges.
We were stuck and forced to go to the room which was dark, dismal, had no coffee machine or any amenities - even a picture wax missing from the wall!! I’ll be checking our credit card carefully to ensure the amount held for incidentals which was put on our card is returned - especially since there were none available!!
We will never (and typically we avoid that extreme) stay at any Hilton related accommodations again and be sure to warn our friends, family and colleagues of the awful experience we had at the Sparks Hilton.
Allison
Menginap 1 malam pada Feb 2026
