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Reviews of Quality Inn and Suites Springfield Southwest near I-72

2.5 out of 5
Quality Inn and Suites Springfield Southwest near I-72
3442 Freedom Dr, Springfield, IL

Reviews

7.8

Good

Rating 10 - Excellent. 157 out of 483 reviews" "
Rating 8 - Good. 171 out of 483 reviews" "
Rating 6 - Okay. 82 out of 483 reviews" "
Rating 4 - Poor. 50 out of 483 reviews" "
Rating 2 - Terrible. 23 out of 483 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Jessi

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Barbara

Travelled with partner
Disliked: Amenities
.
Stayed 1 night in May 2024

6/10 Okay

Patricia S

Travelled with family and small children
Older property and needs TLC and Updates
Stayed 2 nights in May 2024

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Giselle

Travelled with partner
Liked: Staff & service
Bathroom was in desperate need of updating and mold in shower.
Stayed 4 nights in Apr 2024

8/10 Good

Carol, Broadview hts

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pool and hottub werent warm enough
Stayed 1 night in Apr 2024

6/10 Okay

Carl

Squeaky floors
Stayed 1 night in Apr 2024

4/10 Poor

Rachelle

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our room smelled terrible. I’m not sure why but we went to Target and bought an air freshener.
Stayed 1 night in Apr 2024

6/10 Okay

Desmond, Lexington

Stayed 3 nights in Feb 2024

6/10 Okay

Kendall

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was friendly and accommodating even with late check out. Breakfast was as advertised. Beds were comfortable and clean. Bathrooms could have been a little more tidy and the but the pool was dirty but had heavy use.
Stayed 1 night in Apr 2024

10/10 Excellent

Taylor, Fairfield

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location with plenty nearby.
Stayed 1 night in Feb 2024

4/10 Poor

Sara

Disliked: Property conditions & facilities
Pool was freezing and kids were loud in the room next to us
Stayed 1 night in Feb 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent with a last minute check in.
Stayed 2 nights in Apr 2024

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities
The kitchen lady Cindy was an amazing host
Stayed 2 nights in Apr 2024

8/10 Good

Rachelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 Queen Suit was nice, but bathroom very small andcouldnot share space with my spouse at all. Upgrades needed.
Stayed 1 night in Mar 2024

4/10 Poor

Debbie

Travelled with family, Travelled with pets
Disliked: Cleanliness, property conditions & facilities
I was in a room that looked like an exterior door to a garage. Didn’t feel very safe in the room. Room smelled. Place needs to be updated
Stayed 1 night in Mar 2024

8/10 Good

Rodney, Saint Joseph

Travelled with family
Liked: Staff & service
Lady who takes care of kitchen was GREAT. Bathroom needed maintenance: sink stopper not attached; stool seat loose; tub drain plug coming apart.
Stayed 3 nights in Mar 2024

4/10 Poor

Tania

Stayed 1 night in Mar 2024

8/10 Good

David

Stayed 1 night in Mar 2024

2/10 Terrible

Jeff

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were at least six people staying in the room next door with children yelling, screaming, and bouncing off the walls until past midnight. When I contacted the front desk the person who answered barely spoke English and provided zero response to my request to either change rooms or quiet down the people next door. I will never stay here again and strongly suggest you think twice before choosing to stay in this hotel.
Stayed 7 nights in Mar 2024

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
When I checked in, I was handled very quickly. Super friendly front desk, associate, and general manager.
Stayed 1 night in Feb 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checking was smooth and quick! Very friendly staff
Stayed 1 night in Feb 2024

8/10 Good

walter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Joseph, Rochester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Krey

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I would like to recommend this facility the staff was helpful if not professional. While to common areas seemed a little run down the room was surprisingly modern and clean. I know this sounds petty but I cannot give this hotel a recommendation because it has the worst water pressure I have ever experienced. When there are many options at a similar price in the area why would I stay at a place where I can not take a decent shower.
Stayed 1 night in Feb 2024

10/10 Excellent

Phillip

Stayed 1 night in Feb 2024

4/10 Poor

Patrick

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Ray, North Aurora

Liked: Staff & service
Drawers were broken, bathroom tube looked warn, bathroom floor was sticky.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jessica

Stayed 1 night in Feb 2024

2/10 Terrible

Angela

Not Good
The room smelled like smoke and dog pee. We ended up leaving. No one was at front desk when you left so couldn’t complain
Stayed 1 night in Jan 2024

8/10 Good

James

Stayed 1 night in Jan 2024

10/10 Excellent

Cheryl

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice and accommodating stay
Stayed 1 night in Jan 2024

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Above and beyond
Stayed 1 night in Dec 2023

6/10 Okay

Christina

Business traveller
Liked: Staff & service
Served its purpose of a quick overnight stay.
Our room was clean however the bedside table was missing a drawer. And the coffee tasted old.
Stayed 1 night in Jan 2024

8/10 Good

Linda

Travelled with group
Liked: Staff & service, room comfort
Winter stay
We had to stay over due to weather. He hotel was an older hotel but was clean and the front desk gentleman was very nice. We would definitely stay here again.
Stayed 1 night in Jan 2024

2/10 Terrible

Tonetta

Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

Trent

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

4/10 Poor

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Jeffrey, Gladstone

Liked: Cleanliness, staff & service, property conditions & facilities
The quality inn is a good value. Yes it’s an older hotel so probably needs a few updates but for the location and price it was perfect for our needs. Fast check in, comfortable bed and the room was clean. We left before breakfast started so can’t comment on that but everything else was as described. We would stay again and would recommend.
Stayed 1 night in Jan 2024

8/10 Good

Wendy N

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Travis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, the place was very affordable and very nice. Highly recommend
Stayed 1 night in Jan 2024

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and staff was very nice and accommodating
Stayed 1 night in Jan 2024

2/10 Terrible

Kristen

Stayed 1 night in Jan 2024

2/10 Terrible

Connor

Disliked: Cleanliness, property conditions & facilities
Property is in a good area, however it is old and dirty. First room our keys wouldn’t work, second room seemed okay (minus bedsheet stains, so we had to swap them out) until I noticed tons of black mold on the curtains, asked to be moved to a third room which ended up having a roach on the bed. The third room smelled of smoke and was very dirty, including stains on the floor. Our room keys also had to be reset numerous times.
Stayed 3 nights in Jan 2024

8/10 Good

Kathy

Great place to stay!
Stayed 1 night in Jan 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024