Outdoor pool, free pool cabanas, pool loungers

Reviews of Ruby River Hotel

3.5 out of 5
Ruby River Hotel
700 N Division St, Spokane, WA

Reviews

8.8

Excellent

Rating 10 - Excellent. 889 out of 1541 reviews" "
Rating 8 - Good. 428 out of 1541 reviews" "
Rating 6 - Okay. 139 out of 1541 reviews" "
Rating 4 - Poor. 46 out of 1541 reviews" "
Rating 2 - Terrible. 39 out of 1541 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stetson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Ruby for a concert. It had a nice walking trail that went along the river right to Spokane arena. The hotel was clean and the staff was amazing! Will definitely use again!
Stayed 1 night in Apr 2024
Response from Ruby River Staff on 2 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Gwyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a comfortable 2 night stay...will book again. Would be nice to have a hook to hang washcloth inside the shower. Overall I have no problem recommending this hotel.
Stayed 2 nights in Apr 2024
Response from Ruby River Staff on 2 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

sejin

Stayed 2 nights in Apr 2024
Response from Ruby River Staff on 2 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Corinne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property and what a fabulous location. Absolutely beautiful area and great to be right on the waterway.
Stayed 1 night in Apr 2024
Response from Ruby River Staff on 1 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

4/10 Poor

Miguel

Rooms were not cleaned the three days we were there. I requested a wake up call the last day I was there and was told that they don't provide that service.
Stayed 3 nights in Apr 2024
Response from Ruby River Staff on 1 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your room cleanliness upon your arrival. We have passed this along to the housekeeping manager for review to ensure something like this does not go unnoticed again. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences in the future.

6/10 Okay

Sheila

Business traveller
Liked: Cleanliness, staff & service
Room was ok. Bed frame stuck out away from mattress and I hit it with my leg pretty hard. For the second time, different rooms I noticed the cheap chair that is in the room had bent legs which is a safety hazard. Only one other weird chair in the room to sit in. Rooms need a comfortable chair to relax in. Pool area was my favorite spot. This hotel has issues with chairs they seem to like ones meant for very small people and they are very uncomfortable. This is throughout hotel and restaurant. Restaurant was ok, very limited menu, food sub par. They have BBQ but only on the happy hour menu which is a shame. It actually sounded good.
Stayed 1 night in Apr 2024
Response from Ruby River Staff on 1 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your room cleanliness upon your arrival. We have passed this along to the housekeeping manager for review to ensure something like this does not go unnoticed again. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences in the future.

10/10 Excellent

Erin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ruby Rive hotel is a great place to stay. So close to everything
Stayed 1 night in Apr 2024
Response from Chelsea - Front Office Manager on 29 Apr 2024
Dear Erin,Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Location on the river trail, great pools and outdoor games
Stayed 1 night in Apr 2024
Response from Ruby River Staff on 30 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 Good

Alisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price and friendly staff.
Stayed 2 nights in Apr 2024
Response from Chelsea - Front Office Manager on 29 Apr 2024
Dear Alisa,Thank you for taking the time to complete our online survey regarding your recent stay. Your feedback is important to us and we are happy to hear you enjoyed your stay. Please visit us again soon!

8/10 Good

Josh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Chelsea - Front Office Manager on 29 Apr 2024
Dear Josh,Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

6/10 Okay

Beth

Travelled with partner
Liked: Amenities, property conditions & facilities
On the river and walking trail, beautiful 😊❤️
Stayed 1 night in Apr 2024
Response from Chelsea - Front Office Manager on 29 Apr 2024
Dear Beth,Thank you for taking the time to complete our online survey regarding your recent stay with us. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Jordan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just an awesome all around property staff was great room was nice. It was a great stay overall no complaints
Stayed 1 night in Apr 2024
Response from Chelsea - Front Office Manager on 29 Apr 2024
Dear Jordan,Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Samantha, Mesa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very busy but had multiple front desk staff moving people through the line to check people in quickly and efficiently.
Stayed 1 night in Apr 2024
Response from Chelsea - Front Office Manager on 29 Apr 2024
Dear Samantha,Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

6/10 Okay

Morgan, Kimberley

Travelled with partner, Travelled with group
Liked: Cleanliness
Decent hotel for the price good location
Stayed 1 night in Apr 2024
Response from Ruby River Staff on 28 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 Good

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing bad to Report
Stayed 1 night in Apr 2024
Response from Chelsea - Front Office Manager on 29 Apr 2024
Dear Jody,Thank you for taking the time to complete our online survey regarding your recent stay with us. We sincerely appreciate and value your feedback. Your loyalty is important to us. Please visit us again soon!

8/10 Good

Melissa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A convenient walk to the Convention Center.
Stayed 3 nights in Apr 2024
Response from Ruby River Staff on 27 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

4/10 Poor

Douglas, Walla Walla

Liked: Property conditions & facilities
Disliked: Staff & service
The hotel added an extra $47 to the rate upon arrival. I made an arrangement ok’d by the hotel to change my reservation even through I booked a non-refundable rate. I appreciated the gesture as it was due to my father getting taken to the hospital in an ambulance. Then, the manager found out and disallowed the change in reservation without an additional charge. The charge was even higher at check in. It is unfortunate that extra profit comes in play when a family is having a medical emergency.
Stayed 1 night in Apr 2024
Response from Chelsea - Front Office Manager on 29 Apr 2024
Dear Douglas, We are very sorry to hear about the circumstances that brough you to visit us, but are very glad you chose our property for your visit. We currently have multiple people on staff that are in training and we apologize if they made an error that we quickly caught when we informed you of the rate discrepancy that went along with your requested date change. This is typically not how we handle these situations but it sounds like our team was trying to be as helpful as possible by not having you go through a cancelation process. Upon our phone conversation you seemed very understanding and asked me to move forward with the changes. I would like to apologize on behalf of the entire team for any confusion we may have caused during this time. We hope to get the opportunity to make this up to you.

10/10 Excellent

Kaela, Bremerton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always try to stay here when coming to Spokane
Stayed 2 nights in Mar 2024
Response from Ruby River Staff on 25 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Vernon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the whole place. Nice remodel of the pool and bar/restaurant area.
Stayed 1 night in Apr 2024
Response from Ruby River Staff on 25 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 Good

Tara, Metaline Falls

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Ruby - a great facility and the rates are competitive. I had only one complaint and that was that the mattress was so soft! Absolutely no support. Great pillows, though.
Stayed 1 night in Apr 2024
Response from Ruby River Staff on 23 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

4/10 Poor

Tina

Travelled with family
Disliked: Staff & service, property conditions & facilities
The room had dog poop under the desk. They gave us another room.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 23 Apr 2024
Dear Tina,Thank you for staying with us. On behalf of the entire hotel I would like to apologize for the oversite in your first guest room and so very glad we were able to get you into a new room quickly. Thank you so much for bringing this to our attention.We hope to get the opportunity to make this up to you!Should you need further assistance, please do not hesitate to reach out to us. Thank you for your business.

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is centrally located in Spokane, and close to a everything the city has to offer. The hotel staff were friendly, and the room was decent size, and clean. Many of the rooms, though, are quite far from the front office because of the way the property sits along the river. The coffee in the room is some of the worst coffee i have ever experienced.
Stayed 1 night in Apr 2024
Response from Ruby on 23 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Sorry about the coffee!!Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Love the Ruby River! Close to the Gonzaga campus and it has everything you need!
Stayed 2 nights in Apr 2024
Response from Ruby on 23 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Lisa

Travelled with family, Business traveller
Nice and safe
Stayed 1 night in Apr 2024
Response from Ruby on 23 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Great and clean place, staff were friendly . Great food at the restaurant
Stayed 3 nights in Apr 2024
Response from Ruby on 23 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

4/10 Poor

Dick

Travelled with family and small children
Disliked: Cleanliness
We were charged twice. We paid for a premium room with a view of the river, and instead got a room with a view to a building. Hallways were littered with trash and ice machine was broken.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 19 Apr 2024
Dear Dick, Thank you for taking the time to complete our online survey regarding your recent stay. Your feedback is important to us and I am very sorry to hear that the front desk temporarily authorized your card for more than they should have. We have released these funds right away and we are so sorry for this mistake. Thank you for bringing these issues to our attention for us to take immediate action. We use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope for an opportunity to make this up to you.

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and facilities
Stayed 3 nights in Apr 2024
Response from Front Office Manager on 19 Apr 2024
Dear Tara,We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 Good

Rosanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ruby River Staff on 18 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

6/10 Okay

Tanya

Travelled with family
Liked: Cleanliness, staff & service
Fine but not outstanding. Perfect location if you’re visiting Gonzaga—it’s right next door. Pillows were useless, comforter missing from one bed, no daily housekeeping. Gym was too full to use when more than five people were using it; no free weights or mats. Restaurant wasn’t open late. They’ve remodeled but done it on the cheap. Super long hallways, long schlep from the lobby if you’re in buildings 5 & 6, but then you’re right near Gonzaga. Woken up by people talking in the hallways, doors closing shut. Good outdoor facilities if you have a dog. Nice location on the river. Better if you have a car.
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 16 Apr 2024
Dear Tanya, Thank you for taking the time to complete our online survey regarding your recent stay. Your feedback is important to us. We use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.

10/10 Excellent

Shenban

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ruby River Staff on 16 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 Good

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location by the river. Nice outdoor amenities
Stayed 1 night in Apr 2024
Response from Front Office Manager on 16 Apr 2024
Dear Ruth,Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Ruby River Staff on 16 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Ben

Travelled with family
Liked: Amenities
After reading a few reviews, I was worried about cleanliness and dogs. But the room was very clean and the staff was excellent.
Stayed 1 night in Apr 2024
Response from Ruby River Staff on 13 Apr 2024
Thank you Ben for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Tao

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the service is great and the hotel is doing great. The location is also convenient and it take us around 20 mins working to downtown. Also there is a bus stop just by the hotel. The staff at the front desk are very nice. There is a mini market by the front desk and when I tried to buy one small tube of toothpaste from the mini market, the staff just offered me a few free sample size toothpaste. Even if it's only a small saving for me, the altitude here is great and they are really considering for you. With that said, there are some small rooms for improvements. Let me list them here: 1. According to Expedia, this hotel should come with two pools and one is for adults and one is for kids. When we were there, only one pool was open and another one was closed. Maybe they should update the information there. 2. The pictures of the room didn't show the shower and it turned out the shower head is fixed in the ceiling. If it can be changed to the removable ones, that would be more convenient for families with small children. 3. They offer free hot water/coffee/ice water at a stand by the restaurant for guests. We stayed there for 4 days, the hot water ran out twice. (I am not talking about hot water in the bathroom, that's always good) 4. The breakfast started at 7am, if it can be moved to 6:30am, or at least moved to 6:30am when there are some events going on, that would be great. Of course, all of these are minor things and this is still a very good hotel.
Stayed 4 nights in Apr 2024
Response from Ruby River Staff on 11 Apr 2024
Thank you Tao for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 Good

Damien

Stayed 1 night in Apr 2024
Response from Ruby River Staff on 30 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, updated. On site restaurant/bar was great. Very quaint patio right by the river. Hot tub/pool area was also nice with bbq’s/patio furniture. Definitely would stay there again!
Stayed 2 nights in Feb 2024
Response from Ruby River Staff on 10 Apr 2024
Thank you Carrie for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 Good

Kriti

Liked: Cleanliness, property conditions & facilities
Great river side property
Stayed 1 night in Apr 2024
Response from Ruby River Staff on 10 Apr 2024
Thank you Kriti for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 Good

bill

Stayed 3 nights in Apr 2024
Response from Ruby River Staff on 11 Apr 2024
Thank you Bill for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

6/10 Okay

rebecca

Stayed 1 night in Apr 2024
Response from Ruby River Staff on 1 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your room cleanliness upon your arrival. We have passed this along to the housekeeping manager for review to ensure something like this does not go unnoticed again. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences in the future.

10/10 Excellent

Janet, Richland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location on the river. So many great options, especially for families, like their pools, playground, dog park, and restaurant. Will definitely go back!!
Stayed 1 night in Apr 2024
Response from Ruby River Staff on 10 Apr 2024
Thank you Janet for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback

4/10 Poor

Raymond

Stayed 3 nights in Mar 2024
Response from Chelsea - Front Office Manager on 9 Apr 2024
Dear Raymond, We would like to thank you for taking the time to complete our online survey. Our guest feedback is very important to us and your input helps us in our efforts to providing excellent service. We would love to know, in your opinion, how we could have made this a more enjoyable experience for you. Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Julie

Liked: Cleanliness, property conditions & facilities
Asked for more pillows 3 times and never received them.
Stayed 1 night in Apr 2024
Response from Ruby River Staff on 9 Apr 2024
nk you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your room cleanliness upon your arrival. We have passed this along to the housekeeping manager for review to ensure something like this does not go unnoticed again. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences in the future.

10/10 Excellent

Jana, Bellevue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ruby River Staff on 9 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Mary-Allana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location on the river and outside amenities.
Stayed 1 night in Apr 2024
Response from Ruby River Staff on 9 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 4 nights in Mar 2024
Response from Ruby River Staff on 5 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

6/10 Okay

Chelsie

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Dangerous area. Dog poop all over outside of hotel. Staff not helpful and rude. Except the lady that worked night upon my arrival.
Stayed 2 nights in Apr 2024
Response from Ruby River Staff on 5 Apr 2024
We sincerely appreciate your honest feedback. We're truly sorry to hear about this misunderstanding. However, we're obligated to inform you that our entire outdoor property was recently aerated, causing little dirt clumps to be visible throughout the grass. We strive to provide our guests with exceptional hospitality and we hope our explanation eases your concerns. Thank you once again for your review. We hope to have the opportunity to serve again you in the future!

10/10 Excellent

rayelynn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when I come to Spokane. Comfy beds, great hot tub!
Stayed 1 night in Mar 2024
Response from Ruby River Staff on 3 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Gwyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ruby River Staff on 5 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

6/10 Okay

Gemma

I did not like when housekeeping came into my room after I had put the “do not disturb” sign on the door. We left one morning and housekeeping was down the hall. She had asked if I needed any towels or anything. I replied no we were ok and did not need anything. I did not want anyone in our room. When we came back to the room in the evening, I noticed new towels and toilet paper. It annoyed me the housekeeper did not listen when I said we don’t need anything. We were fine using our towels again.
Stayed 1 night in Mar 2024
Response from Ruby River Staff on 3 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We have passed this along to the housekeeping manager for review to ensure something like this does not go unnoticed again. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences in the future.

10/10 Excellent

Shaunda, belmont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! Located right beside the river it is scenic and beautiful. The onsite bar and restaurant are excellent. Lovely pool, hot tub and fire pit area.
Stayed 3 nights in Mar 2024
Response from Ruby River Staff on 3 Apr 2024
Thank you so much for your feedback Shaunda!