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Reviews of La Quinta Inn & Suites by Wyndham Spokane Downtown

3 out of 5
La Quinta Inn & Suites by Wyndham Spokane Downtown
211 S Division Street, Spokane, WA

Reviews

8.6

Excellent

Rating 10 - Excellent. 259 out of 474 reviews" "
Rating 8 - Good. 134 out of 474 reviews" "
Rating 6 - Okay. 43 out of 474 reviews" "
Rating 4 - Poor. 19 out of 474 reviews" "
Rating 2 - Terrible. 19 out of 474 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large comfortable clean room. Adequate parking. Friendly staff.
Stayed 1 night in Apr 2024
Response from Guest Services on 29 Apr 2024
Thank you for the review!

10/10 Excellent

Nicholas Karl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable bed, convenient location.
Stayed 1 night in Apr 2024
Response from Front Desk Agent on 16 Apr 2024
Thank you for the review!

4/10 Poor

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The manager was friendly. Breakfast was hot and ready. Rooms were clean and beds were comfortable. 7-11 across the street was overrun by homeless and several drug deals, police and fight with injuries requiring ambulance witnessed from our 3rd floor room. Felt unsafe walking near property and even parking car behind fence as homeless were in the hotel parking lot doing drugs in evenings.
Stayed 2 nights in Apr 2024
Response from Guest Services on 15 Apr 2024
I'm sorry you felt that way. Unfortunately, there is nothing we can do in regards to the area where we are located, but we do everything in our power to keep our guests safe. We hope that if you ever need a place to stay again, you will consider us

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel, great staff, decent breakfast. Walkable to downtown/River Park in about 15-20 min. Area around the hotel is busy with homeless folks due to nearby shelters. Didn't really bother us but may for some.
Stayed 1 night in Apr 2024
Response from Front Desk Agent on 12 Apr 2024
Thank you for taking the time to review our hotel! We hope to see you again soon :)

10/10 Excellent

milady

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Front Desk Agent on 10 Apr 2024
Thank you for taking the time to review our hotel! We hope to see you again soon :)

8/10 Good

Ok

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Agent on 10 Apr 2024
Thank you for taking the time to review our hotel! We hope to see you again soon :)

10/10 Excellent

almaz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from RJ on 9 Apr 2024
Thank you for the awesome review about your recent stay at the Downtown Spokane LaQuinta. We look forward to hosting you again the next time you come to Spokane.

2/10 Terrible

Katarzyna

Disliked: Cleanliness, amenities, property conditions & facilities
Unsafe area
Stayed 2 nights in Apr 2024
Response from Front Desk Agent on 7 Apr 2024
Thank you for taking the time to review our hotel. As you may know we cannot control the area in which we are located, however our facility takes all appropriate measures to ensure guest safety including private security and a fenced parking lot which does not allow foot traffic through the property.

8/10 Good

Taylor

Stayed 1 night in Apr 2024
Response from Front Desk Agent on 26 Apr 2024
Thank you for taking the time to review our hotel. We hope to see you again soon:)

4/10 Poor

Olivia

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Friendly staff clean. the area wat horrible. People sell drugs across the street at the store. HORRIBLE
Stayed 1 night in Mar 2024
Response from management on 5 Apr 2024
Thank you for your recent review. Our staff is glad you enjoyed the hotel and our service. Like you, we hope the city allocates more resources to assisting the homeless and individuals fighting addiction(s). We wish you safe travels and hope to serve you again in the future.

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean but all of the homeless people around was sort of creepy
Stayed 2 nights in Mar 2024
Response from Front Desk Agent on 3 Apr 2024
Thank you for taking the time to review our hotel. We hope to see you again soon :)

8/10 Good

Steve

Travelled with family
The staff was friendly, the lobby, and room updated and clean. The free breakfast was great. Eggs, sausage, juice, good coffee. The homeless near the hotel is sad but we still felt safe and happy to be in Spokane.
Stayed 2 nights in Mar 2024
Response from Justin on 31 Mar 2024
Thank you for taking the time to review our hotel. We hope to see you again soon :)

8/10 Good

William Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and the room was exactly what I was looking for. The area is a little sketchy but nothing too concerning. Mostly just a few wanderers and people hanging out at the 7-Eleven across the street. The hotel property feels very safe.
Stayed 4 nights in Mar 2024
Response from RJ on 31 Mar 2024
Thank you very much for your kind review about your stay. We wish we could do more about the wanderers across the street but glad to hear you enjoyed your stay. Looking forward to seeing you again the next time you are in Spokane.

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you so much for the review!

8/10 Good

Ruth, Joseph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful staff in a great downtown location. I would give it five stars except there’s a homeless shelter one block away which makes it feel a little unsafe for women traveling alone. Other than that, it had great breakfasts, staff was absolutely awesome, it was very modern and clean. I will probably stay here again.
Stayed 2 nights in Mar 2024
Response from RJ on 31 Mar 2024
Thank you very much for your kind words about your stay with us. We are happy to hear you enjoyed your stay and we look forward to seeing you again the next time you come to Spokane.

2/10 Terrible

Ramon F

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not safe. I did not get my refund.
Stayed 1 night in Mar 2024
Response from Justin Kiger- Front Office Manager on 28 Mar 2024
Thank you for taking the time to review our hotel. As you may know we cannot control the area in which we are located, however our facility takes all appropriate measures to ensure guest safety including private security and a fenced parking lot which does not allow foot traffic through the property. As discussed unfortunately you booked a 3rd party reservation which is ineligible for a refund and is not a direct issue caused by the hotel nor was a problem experienced during your visit.

10/10 Excellent

Anthony

Stayed 2 nights in Mar 2024
Response from Front Desk Agent on 13 Apr 2024
Thank you for taking the time to review our hotel. We hope to see you again soon :)

4/10 Poor

manpreet

Travelled with partner
Disliked: Cleanliness
Lots of homeless people around hotel Our room floor was big time sticky ,,, no mop
Stayed 1 night in Mar 2024
Response from Justin Kiger-FOM on 23 Mar 2024
Thank you for taking the time to review our hotel. We will address your concerns with our team to prevent future issues. We hope to see you again.

8/10 Good

Andrea

Travelled with family, Business traveller
Liked: Staff & service
Nice staff and everything is well stocked breakfast was good. Spacious room and comfortable bedding. Bathroom is a bit awkward from a layout. Quiet inside the hotel but some street noise (we were on floor 1). There is some large and suspicious gathering across the street (homeless) at 7eleven. It's just endemic of this states passivist stance vs anything you can hold against the hotel but it means we drove vs walked anywhere. Parking lot is gated and there are cameras.
Stayed 2 nights in Mar 2024
Response from Justin Kiger-FOM on 23 Mar 2024
Thank you for taking the time to review our hotel. We hope to see you again soon:)

6/10 Okay

Evelyn

Travelled with family
Liked: Staff & service, amenities
I was there with my son and husband for our son’s basketball tournament. The location was convenient right next to the freeway. Across the street is a 7/11 where you will see 10 to 20 people on drugs all day and night. It never stops. I didn’t feel safe outside my hotel at any moment. The hotel itself was fine. The staff were very friendly. Cleanliness was 6/10. There’s was hair in our bathroom floor and shower. They did make our beds daily which was nice.
Stayed 2 nights in Mar 2024
Response from Justin on 23 Mar 2024
Thank you for taking the time to review our hotel. We will address your concerns with our team to prevent future issues. We hope to see you again.

8/10 Good

Cindy

Stayed 1 night in Mar 2024
Response from Front Desk Agent on 7 Apr 2024
Thank you for taking the time to review our hotel! We hope to see you again soon :)

6/10 Okay

emily

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stains on the wall in the room. Really small bathroom!
Stayed 2 nights in Mar 2024
Response from Justin on 20 Mar 2024
Thank you for bringing this to our attention. We will address your concerns with our staff. We hope to see you again soon:)

10/10 Excellent

Anna, Bellevue

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room, the breakfast, the service, the comfort. The location was unsafe. Make sure to lock the car and don’t leave anything inside.
Stayed 1 night in Mar 2024
Response from Front Desk on 14 Mar 2024
Thank you for taking the time to review our hotel. We hope to see you again soon! :)

10/10 Excellent

Mya Hamsa, Redmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good experience staying at La Quinta for the first time. But location wise, surrounded by homeless and druggies. I bit scary to walk outside the hotel by yourself. But it was safe inside the hotel. Also I liked that the main door you need a room key to open it
Stayed 2 nights in Mar 2024
Response from Front Desk on 14 Mar 2024
Thank you for taking the time to review our hotel. We hope to see you again soon :)

10/10 Excellent

Julie

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Guest Services on 12 Mar 2024
Thank you for the review!

10/10 Excellent

Samantha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We set our work crew up at this property and they had great things to say about the hotel! This crew loves a clean bed and a hot breakfast and they said this place delivered. They did have some concerns about the surrounding area but they said they would stay at this property again.
Stayed 2 nights in Mar 2024
Response from Front Desk Staff on 10 Mar 2024
Thank you for taking the time to review our hotel. We hope to see you again soon :)

8/10 Good

Husnain

Stayed 1 night in Mar 2024
Response from Front Desk Agent on 28 Mar 2024
Thank you for the review!

10/10 Excellent

Terry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was in good shape. Nice breakfast
Stayed 2 nights in Feb 2024
Response from Guest Services on 25 Feb 2024
Thank you for the review! We look forward to your next stay with us!

8/10 Good

Ruben

Stayed 1 night in Feb 2024
Response from Front Desk on 21 Mar 2024
Thank you for the review!

4/10 Poor

Jayson T

Travelled with partner
If I could get a refund then I’d ask for one. Horrible stay, strange smell in room, phone didn’t work, barking dog across the hall, small bathroom and the list goes on.
Stayed 2 nights in Feb 2024
Response from Justin Kiger-Front Office Manager on 24 Feb 2024
Thank you for taking the time to review our hotel. We hope to better serve you in the future.

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We didn’t like that breakfast ended so early since check out is at noon breakfast ended at 9am
Stayed 1 night in Feb 2024
Response from Guest Services on 22 Feb 2024
Thank you for the review!

10/10 Excellent

Lindsi

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Justin, and all the amazing staff, were so helpful and kind during my stay. As a young woman traveling alone, I felt nervous booking this hotel since it’s so close to downtown Spokane. However, I felt completely safe after checking in and discovering the security measures in place for guests! The breakfast was amazing and the rooms were clean and efficient. A great choice for Spokane!
Stayed 1 night in Feb 2024
Response from Guest Services on 19 Feb 2024
Thank you so much for the review! We look forward to your next stay with us!

2/10 Terrible

Carol

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Parking is horrible, we couldn’t stay in this hotel and they just took my money. Homeless people all over and the front desk is useless. They wanted us to park our $130k truck on the street where it was full of drug addicts. Terrible, terrible location.
Stayed 1 night in Feb 2024
Response from Guest Services on 19 Feb 2024
We apologize for the inconvenience. Unfortunately if the reservation is pre-paid, we cannot give a refund. As for parking, because we only have a limited amount of spaces in our lot, we cannot accommodate large trucks. We hope that despite this experience, if you need a place to stay next time you are in town, you will consider us.

6/10 Okay

Cheryl

Travelled with family, Business traveller
Liked: Staff & service, amenities
The night man sprayed some air freshener in the lobby and sent me into an asthma attack. It was awful. A lot of homeless ppl hung out at the 7-11 next door.
Stayed 1 night in Feb 2024
Response from Justin Kiger-Front Office Manager on 18 Feb 2024
Thank you for taking the time to review our hotel. Unfortunately we cannot control the neighborhood in which we are located, however we take all appropriate measures to ensure guest safety and security. we are saddened to hear of your reaction to our air freshener. We will look further into an alternative.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Services on 14 Feb 2024
Thank you for the review!

10/10 Excellent

Istvan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here. Staff has always treated us well, breakfast is pretty decent, quiet and honestly really secure. Yes, there are plenty of unhoused people on the other side of the street. They are humans just like us and deserve love. Also, they do not bug you at all and the hotel is basically card access only.
Stayed 2 nights in Feb 2024
Response from Guest Services on 11 Feb 2024
Thank you for the review!

6/10 Okay

Douglas

Business traveller
Liked: Cleanliness, staff & service, amenities
Spokane has a derelict/mentally ill population and this Hotel is at the epicenter of. I watched an addict heating up his injection while leaning on your south motel wall on morning, as well as I was approached in your parking lot to purchase a watch. Its poorly lit on the front- southern parking area which is adjoins at gas and beer station. Regrettably, you're located well but unwell, as this area caters to and as well as, overlooks the dangerous personalities near your customers. I will not stay there again because of it.
Stayed 3 nights in Feb 2024
Response from Justin Kiger-Front Office Manager on 10 Feb 2024
Thank you for taking the time to review our hotel. We are saddened to hear you will not be returning. As you may know we cannot control the area in which we are located, however we take all safety measures we can to ensure guest safety. We wish you safe travels in the future.

8/10 Good

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rough location neighborhood feels unsafe to walk in during most times of the day. High population of street people/ homeless.
Stayed 4 nights in Feb 2024
Response from Justin Kiger-Front Office Manager on 10 Feb 2024
Thank you for taking the time to review our hotel:) We hope to see you again soon:)

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on 8 Feb 2024
Thank you for the review!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 4 nights in Feb 2024
Response from Guest Services on 7 Feb 2024
Thank you for taking the time to leave a review! We hope to see you again soon :)

10/10 Excellent

Martin

Stayed 1 night in Jan 2024
Response from Guest Services on 4 Feb 2024
Thank you very much for the review!

8/10 Good

Brian

Liked: Amenities
The door to the bathroom is very inconvenient
Stayed 1 night in Jan 2024
Response from Guest Services on 1 Feb 2024
Thank you for taking the time to leave a review! We hope to see you again soon :)

8/10 Good

Francisco

Stayed 1 night in Jan 2024
Response from Guest Services on 1 Feb 2024
Thank you for taking the time to leave a review! We hope to see you again soon :)

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Services on 1 Feb 2024
Thank you for taking the time to leave a review! We hope to see you again soon :)

10/10 Excellent

Monica

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Services on 28 Jan 2024
Thank you for the review!

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I received a message before our arrival asking if we needed anything, which was very appreciated. When we checked in the gentleman was extremely helpful and offered suggestions for dinner. Upon check-out. He remembered why we were there and inquired as to how it went. Even though we were only there one day, it was a wonderful experience. The room was nice, clean and comfortable. Additionally, the continental breakfast was great.
Stayed 1 night in Jan 2024
Response from Justin Kiger-Front Office Manager on 27 Jan 2024
Thank you for taking the time to review our hotel. We hope to see you very soon in the future:) It was a pleasure getting to know you a bit:)

6/10 Okay

Tina

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Guest Services on 27 Jan 2024
Thanks for the review!

8/10 Good

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room. Spacious, comfortable. Breakfast was pretty good, but scrambled eggs were like the ones I used to get in the Army.
Stayed 1 night in Jan 2024
Response from Guest Services on 24 Jan 2024
Thank you for the review! We will do our best to improve our eggs so they will be better for your next visit!

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on 21 Jan 2024
Thank you for the review! We look forward to your next stay with us!

10/10 Excellent

Mariah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location felt like home with staff like family.
Stayed 6 nights in Jan 2024
Response from Guest Services on 20 Jan 2024
Thank you for taking the time to review our hotel! We hope to see you again soon :)