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Reviews of Holiday Inn Express Spokane-Valley, an IHG Hotel

2.5 out of 5
Holiday Inn Express Spokane-Valley, an IHG Hotel
9220 East Mission, Spokane Valley, WA

Reviews

8.8

Excellent

Rating 10 - Excellent. 447 out of 803 reviews" "
Rating 8 - Good. 234 out of 803 reviews" "
Rating 6 - Okay. 71 out of 803 reviews" "
Rating 4 - Poor. 29 out of 803 reviews" "
Rating 2 - Terrible. 22 out of 803 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kristina

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice room, friendly staff, and they make cookies in the evening
Stayed 2 nights in Apr 2024
Response from Jessica Glasson, GM on 22 Apr 2024
Kristina,Thank you for your kind words to our rooms and service - and for enjoying the cookies! We look forward to your next great stay with us.

10/10 Excellent

Sinar, Maple Valley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in town for a convention. Pros: The hotel is located right off of the exit 187 (I-90 E), 17 minutes away from downtown Spokane (for Seattle people that’s so close by). So I could avoid those too many homeless people in DT Spokane. Quiet neighborhood, parking lot is a lot, I can’t vouch for safety but I didn’t see or experience anything bad during stay. Staff are very cordial, helpful and friendly (I engaged with front office staff and dining room staff). Room was clean and tidy and has standard amenities. I stayed in first floor with one door accessible to the parking area - but no noises or disturbances. I was able to do my work while in the room. Bed was clean. I was able to rest both nights. Cons: There’s a trick on how to use the card key for doors. Is it because my room has access to parking lot so it takes certain ways to keep it safe and secure? We figured it out (staff and I worked it). The landline phone in my room didn’t seem to work. If I had a situation with my mobile phone, I’d have to walk to the front office for a help instead of call. No biggy but would’ve been better to remove it rather than sitting there for no purpose. Thank you
Stayed 2 nights in Apr 2024
Response from Jessica Glasson, GM on 22 Apr 2024
Sinar,Thank you for sharing such a detailed review of your experience staying with us. It is a pleasure to hear that our location and amenities offered just what you needed. We will check on the phone in that room to make sure it is working properly. We look forward to seeing you here again soon.

6/10 Okay

Chillee

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Jessica Glasson, GM on 18 Apr 2024
Chillee,I am sorry that you were not fully impressed with your stay. We look forward to another opportunity to serve you and hope to meet the mark for five stars.

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
good for our stop over going through Spokane
Stayed 1 night in Apr 2024
Response from Jessica Glasson, GM on 8 Apr 2024
Bruce,Thank you for making us part of your trip! We look forward to your next great stay with us.

10/10 Excellent

Ana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids enjoy the time at the pool, breakfast and cookies 😅
Stayed 1 night in Mar 2024
Response from Jessica Glasson, GM on 8 Mar 2024
Ana,Thank you for loving our amenities, and we love the cookies too! We look forward to seeing you here again soon.

10/10 Excellent

Mary

Travelled with partner
Easy to get to and fabulous breakfast in the morning
Stayed 1 night in Feb 2024
Response from Jessica Glasson, GM on 27 Feb 2024
Mary,Thank you for loving our hot breakfast options and staying with us. We look forward to welcoming you back soon.

10/10 Excellent

Melissa

Travelled with family, Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Hotel was clean. Beds were comfortable. Staff was very nice and helpful
Stayed 1 night in Feb 2024
Response from Jessica Glasson, GM on 22 Feb 2024
Melissa,Thank you for your kinds words about our rooms and service. We look forward to seeing you here again soon.

10/10 Excellent

Tyler

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a night
Stayed 1 night in Feb 2024
Response from Jessica Glasson, GM on 19 Feb 2024
Tyler,Thank you for your positive feedback on your stay! We look forward to seeing you here again soon.

10/10 Excellent

Anthony, ROUND MOUNTAIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jessica Glasson, GM on 6 Feb 2024
Anthony,Thank you for five stars! We look forward to your next great stay with us.

10/10 Excellent

Scott

Stayed 3 nights in Feb 2024
Response from Jessica Glasson, GM on 27 Mar 2024
Scott,Thanks for 5 stars! We look forward to seeing you here again soon.

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Jessica Glasson, GM on 5 Feb 2024
Kevin,Thank you for the positive feedback! We look forward to seeing you here again soon.

8/10 Good

Robert

Stayed 2 nights in Jan 2024
Response from Jessica Glasson, GM on 27 Mar 2024
Robert,Thanks for your positive feedback! We look forward to seeing you here again soon.

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Top
Stayed 2 nights in Jan 2024
Response from Jessica Glasson, GM on 29 Jan 2024
Rodrigo,Thank you for five stars! We look forward to seeing you here again soon.

10/10 Excellent

AISHA, CLARKSTON

Liked: Cleanliness, staff & service, property conditions & facilities
My kiddos loved the board games they had in the lobby.
Stayed 2 nights in Jan 2024
Response from Jessica Glasson, GM on 29 Jan 2024
Aisha,Thank you for finding some fun and enjoying your stay with us. We look forward to seeing you here again soon.

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
helpful and effcient
the 2 night managers, Jared and Jacob were extremely helpful in solving problem and excellent service. the entire staff are friendly and efficient.
Stayed 4 nights in Dec 2023
Response from Jessica Glasson, GM on 29 Jan 2024
Lynn,Thank you for the kind words about our team. We look forward to your next great stay with us.

10/10 Excellent

Liz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was super clean all amenities were very new I will definitely be booking here again!
Stayed 2 nights in Dec 2023
Response from Jessica Glasson, GM on 18 Dec 2023
Liz,Thank you for your kind words. We look forward to seeing you here again soon.

10/10 Excellent

karl

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Door handle in the bathroom didn't lock and the handle was a bit wonky. Wasn't really a big deal so we just informed staff upon checkout. Good location. Nice breakfast. Pool was warm. Overall a good experience. I didn't rate area around the property as I used to live there and was already familiar with it.
Stayed 1 night in Dec 2023
Response from Jessica Glasson, GM on 14 Dec 2023
Karl,Thank you for sharing your experience and enjoying our indoor pool and hot breakfast! We will be sure to look at the door handle, thanks for the heads up to our team. We look forward to seeing you here again soon.

4/10 Poor

Gary

Stayed 1 night in Dec 2023

10/10 Excellent

Britney

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in a very quiet location, and right off the highway, which made it very convenient for our stay. The staff was very friendly and welcoming.
Stayed 1 night in Nov 2023
Response from Jessica Glasson, GM on 5 Dec 2023
Britney,Thank you for your kinds words about our team and our location. We look forward to seeing you here again soon.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Looking forward to our next stay
Stayed 5 nights in Nov 2023
Response from Jessica Glasson, GM on 5 Dec 2023
Susan,Thank you for enjoying your time with us. We look foward to welcoming you back soon.

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Business stay
Stayed 3 nights in Nov 2023
Response from Jessica Glasson, GM on 20 Nov 2023
Brian,Thanks for your positive feedback. We look forward to seeing you here again soon.

2/10 Terrible

Gary

Stayed 1 night in Nov 2023
Response from Jessica Glasson, GM on 20 Nov 2023
Gary,I am sorry that you were not impressed with your stay as most of our guests are. We look forward to another chance to change your mind.

10/10 Excellent

Patricia

Stayed 2 nights in Nov 2023
Response from Jessica Glasson, GM on 14 Nov 2023
Patricia,Thanks for your positive feedback! We look forward to seeing you here again soon.

2/10 Terrible

Gary

Stayed 1 night in Nov 2023
Response from Jessica Glasson, GM on 14 Nov 2023
Gary,I am sorry we did not impress you on your stay. Please let us know what we can address to ensure it is not a repeated experience.

10/10 Excellent

Jourdan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pool area! Great breakfast & evening cookie service 👍👍
Stayed 2 nights in Nov 2023
Response from Jessica Glasson, GM on 10 Nov 2023
Jourdan,Thank you for enjoying the indoor pool & hot tub and the fresh baked cookies! We look forward to your next great stay with us.

8/10 Good

Gary

Stayed 1 night in Nov 2023
Response from Jessica Glasson, GM on 10 Nov 2023
Gary,Thanks for your review. We look forward to seeing you here again soon.

8/10 Good

ALAN, Prosser

Stayed 2 nights in Nov 2023
Response from Jessica Glasson, GM on 5 Dec 2023
Alan,Thanks for your positive feedback! We look forward to seeing you here again soon.

10/10 Excellent

ALAN, Prosser

Liked: Cleanliness, staff & service, property conditions & facilities
I was impressed that everything worked and was easy to operate. With only one exception: managing room temperature. Also, the breakfast was well above average.
Response from Jessica Glasson, GM on 10 Nov 2023
Alan,It is a pleasure to hear you enjoyed a great hot breakfast. I am sorry the thermostat wasn't as easy as other features, but we will look into programming options for easier use. We look forward to seeing you here again soon.

8/10 Good

Bethany

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean, tidy, and looked new. The staff was friendly and helpful. The burger place across the parking lot was a tasty end to a long day. The bed was a little hard for my taste and even after adjusting the thermostat the room was a little warm for sleeping. The walls were very thin, thankfully we did not have any noisy neighbors but we could definitely hear anytime the people in the room above walked at all.
Stayed 1 night in Nov 2023
Response from Jessica Glasson, GM on 7 Nov 2023
Bethany,Thank you for enjoying your stay with us, and dinner at Pint House pub and restaurant. I am sorry that noise from other guests and the temperature disturbed part of your sleep. You can definitely add requests like a top floor preference to future stays to limit noise from above. Thanks again and we look forward to seeing you here again soon.

10/10 Excellent

Katrina

Stayed 1 night in Nov 2023
Response from Jessica Glasson, GM on 5 Dec 2023
Katrina,Thanks for your positive feedback! We look forward to seeing you here again soon.

4/10 Poor

Gary

Stayed 1 night in Oct 2023
Response from Jessica Glasson, GM on 30 Oct 2023
Gary,I am sorry that you were not impressed with your stay as most of our guests are. We look forward to another chance to change your mind.

10/10 Excellent

Forrest

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jessica Glasson, GM on 24 Oct 2023
Forrest,Thanks for your positive feedback and we look forward to seeing you here again soon.

2/10 Terrible

Gary

Stayed 1 night in Oct 2023
Response from Jessica Glasson, GM on 30 Oct 2023
Gary,I am sorry that you were not impressed with your stay as most of our guests are. We look forward to another chance to change your mind.

10/10 Excellent

Jon

Stayed 1 night in Oct 2023
Response from Jessica Glasson, GM on 23 Oct 2023
Jon,Thanks for your great feedback and we look forward to seeing you here again soon.

2/10 Terrible

Gary

Stayed 1 night in Oct 2023
Response from Jessica Glasson, GM on 23 Oct 2023
Gary,I am sorry we did not impress you on your stay. Please let us know what we can address to ensure it is not a repeated experience.

10/10 Excellent

Sherry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night, but it was easy to get to off the highway, staff was very nice and friendly, bed was comfortable - just what we needed.
Stayed 1 night in Oct 2023
Response from Jessica Glasson, GM on 20 Oct 2023
Sherry,Thank you for sharing your review. It is a pleasure to hear you enjoyed your time with us, even for a short stay.

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2023
Response from Jessica Glasson, GM on 7 Nov 2023
Dennis,Thank you for your positive feedback. We look forward to seeing you here again soon.

10/10 Excellent

Robbie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place to stay will for sure stay there again
Stayed 2 nights in Oct 2023
Response from Jessica Glasson, GM on 13 Oct 2023
Robbie,Thanks for your great feedback and we look forward to your next great stay with us!

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great! Easy check in, convenient location, felt safe, fantastic breakfast. Would stay here again.
Stayed 1 night in Oct 2023
Response from Jessica Glasson, GM on 9 Oct 2023
Jade,Thank you for your kudos to our hot breakfast and welcoming service! We look forward to seeing you here again soon.

6/10 Okay

Nora

Travelled with family
Liked: Staff & service
Overall it was okay. I had issues with noise. You could hear the road noise during night which interrupted your sleep. The floor was squeaky so you could hear people upstairs moving early morning. Some of the toasts were mouldy for the breakfast
Stayed 1 night in Oct 2023
Response from Jessica Glasson, GM on 9 Oct 2023
Nora,I am sorry to hear that noise from outside of the room and parts of the breakfast let you down. Please request a top floor or specific location for your room for your next stay and we will review with the breakfast team. We look forward to another opportunity to fully impress you.

10/10 Excellent

Ambur

Liked: Cleanliness, staff & service, property conditions & facilities
Easy fast check in, friendly and helpful staff and clean updated room! Would stay again.
Stayed 1 night in Oct 2023
Response from Jessica Glasson, GM on 9 Oct 2023
Ambur,Thank you for loving our newly renovated rooms and friendly service! We look forward to your next great stay with us.

10/10 Excellent

Mark, Bowling Green

Stayed 3 nights in Sep 2023
Response from Jessica Glasson, GM on 9 Oct 2023
Mark,Thanks for your positive feedback. We look forward to seeing you here again soon.

10/10 Excellent

Sheryl

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
First time staying at this hotel. Clean and comfortable beds. Staff was nice . Close to the freeway, restaurant and coffee stand
Stayed 1 night in Sep 2023
Response from Jessica Glasson, GM on 30 Oct 2023
Sheryl,Thank you for your kind words to our team, hotel, and location. We look forward to seeing you here again soon.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Jessica Glasson, GM on 9 Oct 2023
John, Thanks for your positive feedback. We look forward to seeing you here again soon.

10/10 Excellent

michelle, montesano

Liked: Cleanliness, staff & service, property conditions & facilities
Good quality and great price
Stayed 1 night in Sep 2023
Response from Jessica Glasson, GM on 18 Sept 2023
Michelle,Thank you for staying with us and sharing your experience. We look forward to seeing you here again soon.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jessica Glasson, GM on 18 Sept 2023
Jane,Thank you for the positive feedback and we look forward to seeing you here again soon.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great job
Stayed 1 night in Sep 2023
Response from Jessica Glasson, GM on 12 Sept 2023
David,We appreciate your positive feedback and look forward to seeing you here again soon!

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 2 nights in Sep 2023
Response from Jessica Glasson, GM on 12 Sept 2023
Irina,Thank you for loving your stay and we look forward to seeing you here again soon!

10/10 Excellent

RONALD, SALEM

Stayed 1 night in Sep 2023
Response from Jessica Glasson, GM on 26 Sept 2023
Ronald,Thanks for the positive feedback. We look forward to seeing you here again soon

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jessica Glasson, GM on 12 Sept 2023
Kristen,Thanks for your positive review!