Hotels near Splash City Family Waterpark

"Absolutly disgusting. I checked in last night and the kid had no idea what was going on. Follow that up with the room was disgusting, I had no towels or toilet paper, and soon after gwtting here there was no body in the office to assist. Long story short I went to the office this morning to get toilet paper and wasnt even asking for a refund just letting the gentleman know my experiance and all he had to say is "just so you know youre not getting a penny back". Worst customer service i ever experienced. Never stay here. Just beware."

"Stayed one night with family and had a good overall experience. The property was clean, though it hasn’t been recently upgraded. Breakfast buffet was decent. The location is convenient—about 15 minutes from the Gateway Arch in St. Louis and close to I-55—with free parking available. One inconvenience was the room key card repeatedly getting deactivated, requiring multiple trips to the front desk."

"Hotel was welcoming, pool was nice for kids, meals were provided and access to highway was very good. Staff was excellent and helpful"

"I checked in late at night. After a 12.5 hour drive from Houston, Tx. Once I checked in I grabbed my bed clothes and went straight to bed. I woke up in the early AM. I was covered In bed bug bites. I messaged Expedia as I went to the front desk. A heavy set lady with white hair was frustrated and giving poor customer service as soon as I mentioned it. Claiming she needed proof and etc. I showed her the bite marks. She claimed I needed to find a bug. I expressed that I saw on the reviews that others have said they had bed bugs. Her claim was that’s just people who don’t get their way. I went back to my room pulls the blankets back and a nice size bed bought was crawling. I picked it up and put it in a cup and brought it to her. She then claimed I brought them there. I was offended we went back and fourth and she eventually told me to get my S*** and get out. They refused to refund me! I filed complaints with several departments!!! They’re selling liquor illegally from the front desk and food. Don’t book here !!!! "

"Room was neat but the bath was uncleanly and the shower tiles broken at the sliding door. Hallways were awfully lit with very blue white LED bulbs. Outdoors the grass had not been mowed and at least one set of the parking lot lights did not work (and based on the location that is not a good thing). Lobby/breakfast area very uninviting. I was surprised overall. The most tired and uncleanly Hampton Inn I have stayed in. And based on the $200++ nightly stay, would not stay again."

"The room was not very clean. The bedding and towels had old stains on them. It was was very hard for housekeeping to provide us towels. There were no bugs in our room but they were out in the hallway. The property needs to be updated and needs more staff. "

"Clean"

"Yes"

"Location was ideal for the convention center. Check-in was really quick since it could be done ahead of time online. "