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Reviews of Freemantle Solent Lodge

3 out of 5
Freemantle Solent Lodge
Park Road, Southampton, England

Reviews

7.4

Good

Rating 10 - Excellent. 15 out of 42 reviews" "
Rating 8 - Good. 8 out of 42 reviews" "
Rating 6 - Okay. 11 out of 42 reviews" "
Rating 4 - Poor. 4 out of 42 reviews" "
Rating 2 - Terrible. 4 out of 42 reviews" "

8.6/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Olinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Admin on 17 Jan 2024
Thankyou very much for your kind review. We are glad you enjoyed your stay!

10/10 Excellent

Levi

Travelled with family
Loved that there was biscuits and tea / coffee available in the kitchen. Many shops and restaurants in walking distance Uniqueness I would have to say the snails in the bathroom Overall good experience Thank u for having us
Stayed 2 nights in Oct 2023

6/10 Okay

Chisom Calista

Good
Stayed 1 night in Oct 2023

6/10 Okay

Steven

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Not a great night
A little disappointed, although I knew it was a shared bathroom I didn’t expect it to be down stairs. The resident next door to me decided to sleep with her room door open and the tv on. Not wanting this for a second night I left a day earlier than planned and checked into somewhere more suitable for a good nights sleep.
Stayed 2 nights in Oct 2023
Response from Admin on 17 Jan 2024
Im sorry you did not have a great experience. That is strange behavior for a guest to leave their door open. Please notify me next time so I can speak to them.

8/10 Good

Fern

Stayed 1 night in Oct 2023

4/10 Poor

Alfin

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I meam I was rather surprised when i found out it was a house but what was even worse was the fact that i had to share with other people. I was definitely not happy when i found out a out the fact that the toilet is shared. It may be alright if you go as a group however if you are by yourself very careful and do not choose this property especially if your a woman. As it not that safe on my opinon as compared to a normal hotel where you are seperate from everyone else. Another gripe is that the Wifi didnt work so i had to resort to use mobile data. There is so someone else living there in the garden as some sort of caretaker a other reason to proceed with caution. Also the breakfast is a bowl of cereal which does nothing so i skipped it. Genuinely should not be considered a bed and breakfast hotel.
Stayed 1 night in Sep 2023
Response from Owner on 10 Sept 2023
Thank you for your feedback. I can see that you are very disappointed that you booked a property that has other guests. May I suggest that you please read the property information before making a booking. If the room you are looking to book has Shared Bathroom in the title. This is the type of room you are going to receive. It is unfair and unreasonable to leave such a low review for your mistake. No food is served at the property. Complimentary cereal, tea coffee and biscuits are available to guest. Great breakfast options are available close by and are listed in my Check in information email.The property is cleaned by professional cleaning company daily. I have not been informed about an internet not working I will look into this straight away. I have top of the line Super fast fibre and have not had an issue to date.

4/10 Poor

Mark

Stayed 1 night in Sep 2023

6/10 Okay

Niall

Business traveller, Travelled with partner
Ok
Stayed 1 night in Jul 2023
Response from Owner on 10 Sept 2023
Thank you for your review

4/10 Poor

Frank

Stayed 1 night in Jun 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap
We were messaged a few days before our stay confirming our booking and we were supplied with check in instructions which were clear. So this was a good start. However, at this point I wanted to confirm the sleeping arrangements, as we booked a queen bed room which sleeps 3 (2 adults and a child) I asked if there was a pull out bed for my son, but instead was told the room only has the one DOUBLE bed with nothing extra. So not sure how you can say it sleeps 3?! There was a lot of door banging during the night and early hours which woke us several times. The bed sheets and pillows were also very worn and definitely needed renewing. Under the bed was dirty and clearly hadn't been cleaned. There were bits of food and empty packaging. There were a few touches which was nice, biscuits on our towels on the bed and decorative plant pots and ornaments. We understood it was a fairly cheap place compared to others we looked at and it was a shared bathroom, but something we would not book again. We would not recommend this lodge and definitely not with children.
Stayed 2 nights in Jul 2023

10/10 Excellent

Mollie

Stayed 1 night in Jun 2023

10/10 Excellent

Sherron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2023

6/10 Okay

Rinnie Naomi

Business traveller
The room was warm. However I am very disappointed. On the last day I was falsely accused of burning a bedspread. I did not iron anything and I do not smoke. I do not know how my sleeping could have burnt the bedspread.
Stayed 2 nights in Mar 2023
Response from Admin on 17 Jan 2024
I just reporting to you what the cleaners reported to me when preparing the room after your stay.

2/10 Terrible

Paul

Disliked: Staff & service
Never got in the property Male contact on phone was rude unprofessional and disinterested. After trying for an hour to ‘check in online’. I left and found another hotel. A great idea if your internet is working. Away from home it’s not reliable. Travel from bham last min and expected a hotel sign or something. It was a house. Very disappointed. Very.
Stayed 1 night in Oct 2022
Response from Admin on 17 Jan 2024
It is very important to read your emails after booking. The check in instructions are emailed to you after booking. These are required for very simple check in. We now have a new 24hour team to answer phone calls to guests and they are very proffesional, I appoligise if the person on the phone was not helpful.

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

2/10 Terrible

tom

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
could not find the hotel its really a house with no keeper had to phone the owner to let us in then no room ready ask to leave our suitcases while finding a place to eat. this cost us another 10pounds. the bathroom shared with all rooms we were on the upper floor making it hard for 70 year olds to go up and down to bathroom. the included breakfast was a terrible choice of stale cereals. be carefullof the 60pound down for damage. still waiting for my 50 pound rebate. not recommemded
Stayed 1 night in Sep 2022

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

6/10 Okay

Gayle

Stayed 2 nights in Sep 2022

6/10 Okay

Po Kong

Travelled with family
was ok
Stayed 2 nights in Aug 2022

10/10 Excellent

Margaret

Stayed 2 nights in Aug 2022

10/10 Excellent

Lanjing

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience.
Stayed 3 nights in Jun 2022

6/10 Okay

Tom

Liked: Cleanliness, property conditions & facilities, room comfort
Clean, comfortable room. Shared facilities could use a refresh, shared hand towel in toilet is unhygienic. Other guests locked us out, front door key wouldn't open would have had to sleep in the car if they weren't there to open.
Stayed 1 night in Jun 2022

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

2/10 Terrible

Stephen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Little sleep
Washing machine and dryer working until I-0 clock in the morning unfortunately
Stayed 1 night in Oct 2021

6/10 Okay

tina, Abergavenny

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
room was very clean, parking was where you could, not enough room in fridge to store food. people walking about at 1am making a noise other than that very nice place.
Stayed 6 nights in Nov 2020

8/10 Good

Ivano

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything spot on
Stayed 4 nights in Feb 2020

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy guesthouse in Southampton
A lovely guest house. Spotlessly clean, convenient location (for Southampton or Eastleigh) in a quiet residential street. The property has good facilities, with shared lounge, kitchen and bathroom. I really appreciated the excellent communication from Luke in advance of the booking, with clear instructions on location and how to access the property.
Stayed 2 nights in Jan 2020
Response from Luke on 19 Jan 2020
Thank you, for the great review, I am glad you enjoyed your stay.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean accommodation ,great facilities, pleasant and helpful host .
Stayed 2 nights in Jan 2020
Response from Luke on 19 Jan 2020
Thank you, for the great review, I am glad you enjoyed your stay.

8/10 Good

martin

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Property was clean, Luke friendly and welcoming. Friendly polish/English pub local with good food. The pricing is very affordable.
Stayed 1 night in Oct 2019
Response from Luke on 19 Jan 2020
Thank you, for the great review, I am glad you enjoyed your stay.

10/10 Excellent

Oluwatosin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable
Easy check in and good correspondence from the host. Found the place convenient and accessible and clean. Enjoyed the experience
Stayed 1 night in Sep 2019

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Freemantle Solent Lodge on 3 Oct 2019
Thank you for your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Freemantle Solent Lodge on 3 Oct 2019
Thank you for your feedback!

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Freemantle Solent Lodge on 3 Oct 2019
Thank you for your feedback!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
It was ok. Not keen on the self-check-in, last minute text instructions and anonymity of it all. Don't remember that being mentioned in the information on the site. No criticism of the quality or condition of the place apart from trying, unsuccessfully, to get the TV to work.
Stayed 1 night in Aug 2019
Response from Freemantle Solent Lodge on 3 Oct 2019
Thank you very for your feedback, I continually strive to improve guest experience and tried to improve on these issues, with simplifying the check in procedure and providing more information after booking, also I have had all the TV Ariel's rewired for improved reception. Thanks for your feedback and your stay! Best regards, Freemantle Solent Lodge.

6/10 Okay

Trevor H G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Let down by access to accommodation ..
This was my second stay at Freemantle Solent Lodge and, like the first visit, gaining access to the accommodation was somewhat a shambles and needs to be simplified/streamlined. The accommodation itself is clean and comfortable with the only reservation being the one bathroom/toilet for use by 4 bedrooms - this could POTENTIALLY be problematic if many are looking for a quick getaway at the same time. The kitchen is well equipped and again clean ; a common lounge if one wants to view on a large screen TV ; fast WiFi ; within walking distance to Southampton Central station (less than 15mins) and local Co-Op and pubs.
Stayed 1 night in Jul 2019
Response from Admin on 17 Jan 2024
It is great to have you stay again and thankyou for your feedback. We now have a digital smart lock to simplify guest check in. Codes are in the check in email.

10/10 Excellent

MARCELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
Shared house with keysafe - very well decorated and comfortable.
Stayed 1 night in Jul 2019

8/10 Good

Drew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

2/10 Terrible

LILIANA

Stayed 1 night in Aug 2023

10/10 Excellent

Winfred

The shower was good
Stayed 1 night in Jul 2023
Response from Owner on 10 Sept 2023
Thank you for you great review

6/10 Okay

Lit Yeung

Travelled with family
Stayed 7 nights in Jul 2022