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Reviews of Country Inn & Suites by Radisson, South Haven, MI

2.5 out of 5
Country Inn & Suites by Radisson, South Haven, MI
1741 Phoenix St, South Haven, MI

Reviews

7.4

Good

Rating 10 - Excellent. 240 out of 760 reviews" "
Rating 8 - Good. 225 out of 760 reviews" "
Rating 6 - Okay. 138 out of 760 reviews" "
Rating 4 - Poor. 97 out of 760 reviews" "
Rating 2 - Terrible. 60 out of 760 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Debbie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The website stated heated pool and it was not. The water was very cold and we then decided not to use it. Facility is run down and not like other Country Inns we stayed at. Overall very disappointed.
Stayed 1 night in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Reagan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
First I arrived there and they didn’t even have my room available. Couldn’t get me into the same kind of room so set me in a different one after waiting. Then charged me again for the new room after I already paid for the second one and never refunded me. Beware!!! This is a horrible unclean place and has terrible customer service.
Stayed 1 night in May 2024

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

sue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lyndsey at the front desk was amazing!
Stayed 1 night in May 2024

8/10 Good

Richard

Liked: Staff & service
Stayed 3 nights in May 2024

6/10 Okay

John

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room was ok, breakfast was excellent and filling. Just that microwave had rememants of somebody else's pizza in it
Stayed 1 night in May 2024

10/10 Excellent

James J

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
During check in we encountered heavy foot traffic in the room above BUT Scott the manager was able to put us in an upper room. Our stay was pleasant and staff was accommodating and we’d stay again.
Stayed 1 night in Apr 2024

8/10 Good

Heather

Stayed 1 night in Apr 2024

10/10 Excellent

Helena

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

EKATERINE

Disliked: Cleanliness, staff & service, property conditions & facilities
Overall very dirty facilities. The carpet has visible stains throughout the hallways and the rooms. There was a horrible odor as soon as you walked in the elevator which only got worse on the upper floors.
Stayed 1 night in Apr 2024

4/10 Poor

Caitlyn

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room wasnt really cleaned well. One of the door locks was hanging loose.
Stayed 1 night in Apr 2024

10/10 Excellent

April

Stayed 1 night in Apr 2024

2/10 Terrible

Amanda

Stayed 1 night in Apr 2024

10/10 Excellent

Helena

Stayed 1 night in Apr 2024

10/10 Excellent

Denise

Stayed 1 night in Apr 2024

10/10 Excellent

Helena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay good breakfast
Stayed 1 night in Apr 2024
Response from Govin on 26 Apr 2024
Thank you Helena for your rating. We look forward to seeing you again.

10/10 Excellent

Karly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff was very accommodating. Thank you all!
Stayed 1 night in Apr 2024
Response from Govin on 23 Apr 2024
Thank you Karly for your rating.We look forward to seeing you again.

4/10 Poor

Jackie

Travelled with family, Travelled with group
Disliked: Amenities
To much pot smoking going on in hotel,the hallways smelled and it went into our rooms, had a Truck with refrigerator running all night outside our room, asked Frontdesk to have it moved, never was moved, loud talking in hallways, slamming doors at all hours. Not happy with my stay
Stayed 2 nights in Apr 2024
Response from Angie on 12 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most important they had a Great staff all around, overall clean and nice updated rooms, good free breakfast. Only 1 problem and that was the pool water looked a little murky, not sure what is but we didnt let the kids swim in it. But i still recommend this hotel.
Stayed 2 nights in Mar 2024
Response from Angie on 11 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

debra, paw paw

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Angie on 12 Apr 2024
Thank you Debra for the 5 star rating. We look forward to seeing you again.

10/10 Excellent

Juliana, Jenison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciated their hospitality and friendliness as well as the comfortable rooms.
Stayed 1 night in Mar 2024
Response from Angie on 28 Mar 2024
Thank you Juliana for the 5 star rating. We hope to see you again soon.

6/10 Okay

Catherine

Stayed 1 night in Mar 2024
Response from Angie on 28 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and hotel was amazing! Had an extremely loud family on the same floor a few doors down with a ton of kids. Very disrespectful. Yelling, running up and down the halls, knocking on random doors, mother screaming at her kids. There was a random guy walking up and down the road behind the hotel yelling and screaming, and checking hotel doors to see if he could get in. One of which was unlocked and he did enter the facility. However! Very close to everything, and overall a positive experience as far as the staff, price, anvailability, and cleanliness of the hotel! Water pressure was amazing!!!
Stayed 2 nights in Mar 2024
Response from Govin on 24 Mar 2024
Thank you for the 5 stars. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Helena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 1 night in Mar 2024
Response from Angie on 23 Mar 2024
Thank you so much Helena for your 5 star rating.

10/10 Excellent

Helena

Liked: Amenities
Excellent
Stayed 1 night in Mar 2024
Response from Angie on 15 Mar 2024
Thank you Helena for the excellent review

10/10 Excellent

Helena

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Angie on 15 Mar 2024
Thank you for your rating

10/10 Excellent

Helena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing is perfect
Stayed 1 night in Mar 2024
Response from Angie on 15 Mar 2024
So glad you enjoyed your stay, we forward to seeing you again

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place
Stayed 1 night in Mar 2024
Response from Angie on 11 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Steven

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice staff clean room only issue we had was the people above us had children who sounded like little elephants until 11pm and then again started at 6 am. Our driver didn’t work either
Stayed 1 night in Mar 2024
Response from Angie on 11 Mar 2024
Thank you for the 5 stars. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay! Convenient and quiet
Stayed 1 night in Feb 2024
Response from Allie on 10 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Matt

Travelled with partner
Disliked: Cleanliness, staff & service
I had to argue with the staff to get put in a room with sufficient heat. Even once we moved, heat was still questionable, but manageable.
Stayed 1 night in Feb 2024
Response from Govin on 20 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon

4/10 Poor

Michael

Travelled with partner
It was dirty and gross never again
Stayed 2 nights in Feb 2024
Response from Govin on 20 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!!!

10/10 Excellent

Ashleigh

Stayed 1 night in Feb 2024
Response from Angie on 11 Feb 2024
Thank you Ashleigh for taking the time to fill out our survey. We are glad you had a excellent stay. We look forward to seeing you again.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect dtsy
Stayed 1 night in Feb 2024
Response from Allie on 6 Feb 2024
Thank you for the 5 stars!

10/10 Excellent

Lacey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Not too far from down town.
Stayed 2 nights in Feb 2024
Response from Govin on 8 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Allie on 6 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Gidget

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everyone was really nice and helpful. They could use a little upgrading. It's a older place but still nice.
Stayed 2 nights in Jan 2024
Response from Allie on 6 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Victoria

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing breakfast was nothing but premade food
Stayed 1 night in Jan 2024
Response from Angie on 15 Jan 2024
On behalf of our entire staff at Country Inn & Suites by Radisson, South Haven, MI we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Angie on 15 Jan 2024
Thank you for your rating William.

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Our toilet did not flush. Two different people came to look at it and assured me they fixed it, but it was still not flushing. There was mold on the ripped curtains. The pool area was small and reeked of mildew. The elevator was also out of order during our entire stay.
Stayed 1 night in Jan 2024
Response from Angie on 15 Jan 2024
On behalf of our entire staff at Country Inn & Suites by Radisson, South Haven, MI we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

2/10 Terrible

Lawrence

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were crazy ass people staying at this Hotel that were smoking in the room. I reported it and the same person was still there the next day. I am not impressed with the room we had the sheets had stains in them and there were crumbs in out bed between the blanket and sheet. This is by far one of the worst hotels I have ever been to. Will not recommend this to anyone.
Stayed 1 night in Dec 2023
Response from Angie on 15 Jan 2024
On behalf of our entire staff at Country Inn & Suites by Radisson, South Haven, MI. We apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

6/10 Okay

Jayson

Travelled with family and small children
Liked: Staff & service
Front desk staff was great and very helpful. Condition of property was clean but definitely aging. Room read large and the bathroom had great counter space. Pool needs work but it was warm, clean and was not enough.
Stayed 1 night in Dec 2023
Response from Angie on 15 Jan 2024
I am sorry that your stay was not the best experience, We have taken your feedback to better serve our guest in the near future.

2/10 Terrible

Lesje

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Hallways smelled like marijuana, the smell went into our rooms. Rooms are not soundproof at all. You could hear doors being slammed. Didn’t sleep well due to other guest being noisy and fighting, screaming for almost 4 hours
Stayed 2 nights in Dec 2023
Response from Allie on 6 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Tianna

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Country Inn Staff on 2 Jan 2024
Thank you for your review Tianna!

4/10 Poor

Allison

Stayed 1 night in Dec 2023
Response from Country Inn Staff on 2 Jan 2024
Thank you for your review Allison.

6/10 Okay

Paul

Liked: Cleanliness
Disliked: Property conditions & facilities
Given a room with a lamp without a lampshade and TV did not work. Front desk guy helped greatly and put us in a new room across the hall. Breakfast area had no atmosphere at all. TV was not on or fireplace was not going. Coffee tasted burnt. At checkout the front desk gentleman could not speak very good English so when I had a discrepancy with the charge receipt and what Expedia said my cost would be, I opted to stop trying to speak to him because he kept saying the same thing over and over and I was not getting my question answered. Still need to figure out the difference in price.
Stayed 1 night in Dec 2023
Response from Country Inn Staff on 2 Jan 2024
Thank you for your thorough review Paul. We will share your review with our team to ensure a similar situation does not arise. We will look into your billing to ensure there are no discrepancies.

10/10 Excellent

Lloyd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Angie on 14 Dec 2023
Thank you for your rating Lloyd. :)

10/10 Excellent

Lloyd

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Angie on 14 Dec 2023
Glad you enjoyed your stay. :)

10/10 Excellent

Devontay

Liked: Cleanliness, staff & service, property conditions & facilities
I like it
Stayed 4 nights in Nov 2023
Response from Angie on 5 Dec 2023
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, South Haven, MI - MI605. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you.