"I would give 6/5 stars if I could. The staff all were brilliant and helpful, from dinner recommendations, to help with calling taxis and just being prepared for all requests and queries. Especially as my Japanese was not good. The concept of the hotel is very cool. The music in the lounge each night was well picked for the atmosphere. The wifi was strong, the shower pressure was great and the bath filled quickly and was comfortable. The extra amenities were great too. I accidentally packed my toiletries in a suitcase forwarded elsewhere but I was able to to survive with their toothbrush kit, face cleansers, moisturisers, and even used a really nice facemask. As a suggestion, the room I was in was spacious enough for a longer platform or another bench for arranging suitcases in. I was sad to be too late to enjoy the rooftop activities, I will come earlier next time, though I think it would be perfect in autumn and winter.
Mostly, I was impressed by the hotels processes and the preparedness of the employees on reception. From folders full of recommendations with paper maps and QR codes for google map directions, to having a form ready for requests to keep items in the hotels fridge/freezer *I asked for a medical device to be frozen overnight before a flight. Also the entrance to the underground train is right out front (exit23).
Between this hotel and the lovely people in Hokkaido, I will definitely be returning for a future visit to Sapporo and staying at Royal Park Canvas"