Smakt hotels from RM340

"They don’t deserve "

"It was very nice."

"Hotel is amazing, rooms are superb."

"Disappointed but then happy(ish). Started in basement room but upgraded due to issues. Tiny basement room with an unforgiving metal bed frame that you bang into coming in/out of bathroom I have bruised legs after just one night. Basement feels forgotten about, broken coffee machine & hairdryer, missing wall decorations, mouldy bathroom, big gap behind bed so pillows fall behind bed, mattress sunken. Not enough sound proofing from upstairs, as deep sleepers we were kept awake by the reception area traffic in the night & AM. Glass door smashed upstairs at 2am'ish. This awoke us with panic and then the sound of cleaning for over an hour was horrible even after we went upstairs to find out. No apologies for any of the problems. We had to pay to upgrade to get away from the problems. The upgraded room was lovely, clean and comfortable, we stayed in the upgraded room for 2 nights and enjoyed it! Staff are super lovely, especially the British lady who checked us in and out. We loved the little treat when leaving, nice touch! We left happy, maybe we shouldn't have paid for upgrade due to the problems but the lady didn't have powers to change this, that's the only oversight apart from the basement room poor quality in contrast to the lovely standard double wet moved into. "

"Excellent restaurant."

"Large, clean rooms, friendly and courteous staff, large onsite parking Restaurants menu was limited and quality of food was disappointing "

"Staff are friendly and helpful, air conditioning was very good. Breakfast was decent mix of hot and cold options. Do be aware if staying mid Feb there is a carnival and the hotel overlooks the main square where festivities take place! "

"Staff was nice and kind the hotel was clean but room stayed cold despite heating being on for 24h because of a draft in bathroom. Free coffe and croissant in the morning was very nice supprise. "

"Group of teens allowed to stay and been unruled, allowed to act in an inappropriate way amongst guesses with small children, wish the staff would speak to them to show more respect to other people "