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Reviews of Holiday Inn Express London Heathrow T5, an IHG Hotel

3 out of 5
Holiday Inn Express London Heathrow T5, an IHG Hotel
London Road, Slough, England

Reviews

7.6

Good

Rating 10 - Excellent. 388 out of 1063 reviews" "
Rating 8 - Good. 332 out of 1063 reviews" "
Rating 6 - Okay. 153 out of 1063 reviews" "
Rating 4 - Poor. 97 out of 1063 reviews" "
Rating 2 - Terrible. 93 out of 1063 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very good hotel but the breakfast could be better … it was a very long queue.
Stayed 1 night in Apr 2024

10/10 Excellent

Sabrina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 1 night in Apr 2024

10/10 Excellent

Sabrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Apr 2024

10/10 Excellent

Pauline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While this property is not as close to the airport as some we’ve stayed in, it was a great choice. Room clean and adequate (miss my Queen bed), with beautiful walk-in shower and delicious hearty breakfast. Transport to airport was easily arranged, arrived on time, was comfortable and efficient. Definitely would choose this hotel again.
Stayed 1 night in Apr 2024
Response from Dritan D on 29 Apr 2024
Dear Guest,Thank you so much for your review. I am glad to hear that you were pleased with your choice to stay with us. On behalf of the team here I would like to thank you for your stay and for scoring us 5 out of 5.We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

kwabena

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Colin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel was good,but the traffic etc was horrendous.
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 25 Apr 2024
Dear Guest,Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 4 out of 5. Sincerely,Dritan D, Front Office Manager

6/10 Okay

Sue

Liked: Amenities
Disliked: Property conditions & facilities
The toilet was difficult to flush and shower drain was blocked so we couldn't have a shower. Otherwise everything was fine as we needed a good night sleep after a 25 hour flight.
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 25 Apr 2024
Dear Guest,Thank you for your review. . On behalf of the team I would like to thank you for your stay and for scoring us 3 out of 5. We will address your concerns directly with the relevant departments. Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Jayde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy to check in and customer service was excellent!
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 25 Apr 2024
Dear Guest,Thank you for your review. We are thrilled to hear your stay was fantastic. On behalf of the team I would like to thank you for your stay and for scoring us 5 out of 5. Sincerely,Dritan D, Front Office Manager

6/10 Okay

Paul

Stayed 1 night in Apr 2024
Response from Guest Service Manager on 25 Apr 2024
Dear Guest,Thank you for your review. . On behalf of the team I would like to thank you for your stay and for scoring us 3 out of 5. We will address your concerns directly with the relevant departments. Sincerely,Dritan D, Front Office Manager

4/10 Poor

Gurinder

Travelled with family
I have paid my parking with my stay and now I received £100 ticket to my rental company and they charged me £45 on top of it. My stay was from March 31 to April 01.
Stayed 1 night in Mar 2024
Response from Dritan D on 25 Apr 2024
Dear Guest,Thank you for your review. I am sorry to hear regarding the parking fine. I have submitted a cancellation request on the portal, Parking Eye Ltd. Should the parking fine have been paid by the Car Rental Company, they would normal receive a refund if the cancellation request is successful. Unfortunately, we do not have any access to monitor this process between Car Rental Company and the Parking Eye.Sincerely,Dritan D, Front Office Manager

4/10 Poor

Gary

Disliked: Staff & service, amenities, property conditions & facilities
I was put on second floor of hotel, I asked for higher floor. The road noise was horrible, lots of motorcycles. The room sound insulation is very poor. You can hear every noise. Breakfast was wonderful however.
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 22 Apr 2024
Dear Guest,Thank you for your review. We will address your concerns and feedback with our team. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager

2/10 Terrible

ann

Stayed 2 nights in Apr 2024
Response from Dritan D on 23 Apr 2024
Dear Guest,Thank you for your stay. We hope to serve you again in the future.Sincerely,Dritan D, Front Office Manager

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine except they did not have a usb connection in the room we stayed which is a little outdated for this time of age other than that it was excellent staff was very friendly and helpful super we really enjoyed our stay
Stayed 2 nights in Apr 2024
Response from Guest Service Manager on 19 Apr 2024
Dear Guest,Thank you for your review and for scoring us 4 out of 5. We look forward to welcoming you back again in future.Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience to the airport and transportation.
Stayed 1 night in Apr 2024
Response from Dritan D on 17 Apr 2024
Dear Guest,Thank you for your review. We are pleased to hear that you found the location to be convenient to the airport.We look forward to welcoming you back again in future.Sincerely,Dritan D, Front Office Manager

8/10 Good

Weikang

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
It can be noisy at night sometimes.
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 16 Apr 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 4 out 5 rating. We will address your concerns and feedback with our team. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager

6/10 Okay

Craig

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Dritan D on 16 Apr 2024
Dear Guest,Thank you for your scoring. We hope to see you again.Sincerely,Dritan D, Front Office Manager

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money hotel close to Heathrow airport. The low cost pre-book shuttle service to the airport is excellent value.
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 13 Apr 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 4 out 5 rating. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager

10/10 Excellent

maryann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service very helpfull
Stayed 5 nights in Apr 2024
Response from Guest Service Manager on 13 Apr 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 5 out 5 rating. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager

8/10 Good

angela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not have a complimentary shuttle to and from airport
Stayed 2 nights in Apr 2024
Response from Guest Service Manager on 13 Apr 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 4 out 5 rating. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager

6/10 Okay

Jolani

Stayed 2 nights in Apr 2024
Response from Guest Service Manager on 13 Apr 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 3 out 5 rating. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager

10/10 Excellent

Peri

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great room, clean, easy for legoland!
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 9 Apr 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 5 out 5 rating. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager

8/10 Good

Clara, Delray Beach

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is 10 mins away from airport but 45 minutes to downtown. Room was quiet and clean. Breakfast was included and very good. Had issues with the room phone, the keys and the safe but other than that everything went well.
Stayed 4 nights in Mar 2024
Response from Guest Service Manager on 8 Apr 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 4 out 5 rating. We will address your concerns and feedback with our team. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager

10/10 Excellent

Rajesh, White Plains

Travelled with family and small children
Liked: Amenities, property conditions & facilities
I can't explain in words how friendly is the staff at this hotel. Breakfast was also absolutely great. We enjoyed our stay so much that we have already booked our next stay.
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 8 Apr 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 5 out 5 rating. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager

8/10 Good

Rosario

Travelled with family
Room was clean, staff helpful
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 6 Apr 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 4 out 5 rating. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager

8/10 Good

Claudia

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Dritan D on 3 Apr 2024
Dear Guest,Thank you for rating us. We hope to see you again.Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Jonny

Stayed 1 night in Mar 2024
Response from Guest Service Manager on 22 Apr 2024
Dear Guest,Thank you for your review and for scoring us 5 out of 5. We look forward to welcoming you back again in future.Sincerely,Dritan D, Front Office Manage

10/10 Excellent

Ping yee

Liked: Cleanliness, amenities, property conditions & facilities
Service good
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 1 Apr 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 5 out 5 rating. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near terminal 5
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 1 Apr 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 5 out 5 rating. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 30 Mar 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 5 out 5 rating. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager

2/10 Terrible

Darren

Business traveller
Parking not included. £10 for 10 hours.
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 26 Mar 2024
Dear Guest,Thank you for your review. We will address your concerns and feedback with our team. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager

4/10 Poor

ROBERTO

Business traveller
Liked: Staff & service
This property is not close enough to the airport to call itself an Airport hotel. It costs 30 to 40 pounds to get to and from the terminal.
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 25 Mar 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 2 out 5 rating. We will address your concerns and feedback with our team. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager

6/10 Okay

Maureen

Travelled with family
Disliked: Amenities
Very basic, no wash rags, soap bar not even a refrigerator in room..breakfast can improve ..soppy scrambled eggs daily..make options for everyone. The restaurant food not very good
Stayed 4 nights in Mar 2024
Response from Guest Service Manager on 25 Mar 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 3 out 5 rating. We will address your concerns and feedback with our team. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager

4/10 Poor

Zandro

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room don’t have microwave and service not as great as I expected with other IHG property
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 25 Mar 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 2 out 5 rating. We will address your concerns and feedback with our team. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very convenient, clean, food are affordable and tasty, staff especially Sharon are friendly and accommodating. Will definitely recommend this place.
Stayed 6 nights in Mar 2024
Response from Guest Service Manager on 22 Mar 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 5 out 5 rating. We look forward to welcoming you back again in future.Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 21 Mar 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 5 out 5 rating. We look forward to welcoming you back again in future.Sincerely,Dritan D, Front Office Manager

10/10 Excellent

stuart

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's just what you would expect from a Holiday Inn Express, clean comfortable room and a nice breakfast included in the price.
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 19 Mar 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 10 out 10 rating. We look forward to welcoming you back again in future.Sincerely,Dritan D, Front Office Manager

2/10 Terrible

hessamadin

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most terrible holiday inn hotel i have visited, its very noisy, its like a night club all night music smell of Arabic smoking downstairs, the stuff were unprofessional unhelpful
Stayed 2 nights in Jan 2024
Response from Dritan D on 15 Mar 2024
Dear Guest,Thank you for your review. we are sorry to hear your stay was not the one we aim to deliver. Please rest assure that your comments have been shared with the whole team in the aim of improving.We hope that you would give us another opportunity to serve you better.Sincerely,Dritan D, Front Office Manager

8/10 Good

Bright

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very spacious
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 17 Mar 2024
Dear Guest,Thank you for scoring us 4 out of 5. We are pleased to hear that you are really happy with the check-in experience.We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager

10/10 Excellent

Olga

Liked: Cleanliness, amenities, property conditions & facilities
Really happy that I could check in after midnight.
Stayed 1 night in Mar 2024
Response from Dritan D on 11 Mar 2024
Dear Guest,Thank you for scoring us 5 out of 5. We are pleased to hear that you are really happy with the check-in experience.We look forward to welcoming you back again in future.Sincerely,Dritan D, Front Office Manager

8/10 Good

Andrew

Stayed 1 night in Mar 2024
Response from Guest Service Manager on 30 Mar 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 4 out 5 rating. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager

2/10 Terrible

Lisa

Business traveller
Disliked: Cleanliness, staff & service
Average Hotel. Rooms were Motel quality. Staff was unfriendly with the exception of 1 staff member at front desk who assisted in charging my portable charger when I went to breakfast. Just a distasteful experience overall. Wi-Fi was poor. Liked nothing about it.
Stayed 1 night in Mar 2024
Response from Dritan D on 11 Mar 2024
Dear Guest,Thank you for your review. I am sorry to hear your stay was not the one we aim to deliver to our guests. Please know that your feedback is very important to us. I have immediately shared all you concerns regarding staff, Wi-Fi connection with the whole team in the aim of improving. I hope that you would give us another opportunity to serve you better in the future. Sincerely,Dritan D, Front Office Manager

6/10 Okay

Lutfi

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dritan D on 11 Mar 2024
Dear Guest,Thank you for your stay. We hope to see you again in future.Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Maria, Battle Creek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is super convenient! The bus stop is right across the street and is so easy to move around. The staff is friendly and very service oriented. ñ The room rate is reasonable, there’s breakfast included which was really good. I think we would definitely stay here again if we come back to London.
Stayed 3 nights in Mar 2024
Response from Dritan D on 12 Mar 2024
Dear Guest,Thank you for your review. We are thrilled to hear that you would definitely stay with us again based on your recent, positive experience. We look forward to welcoming you back again in future.Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Florentina Gina

Liked: Cleanliness, staff & service, property conditions & facilities
The room very clean the personal very respectful everything was perfectly stay to this hotel
Stayed 1 night in Feb 2024
Response from Dritan D on 11 Mar 2024
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear your comments. We look forward to welcoming you back again in future.Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Paramveer, Covington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay and staff was so nice
Stayed 1 night in Mar 2024
Response from Dritan D on 11 Mar 2024
Dear Guest,Thank you for your review and for sharing your kind words regarding the staff.We look forward to welcoming you back again in future.Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Daiane

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 1 night in Mar 2024
Response from Dritan D on 11 Mar 2024
Dear guest,Thank you for your review and for rating us 5 out of 5. We look forward to welcoming you back again in future.Sincerely,Dritan D, Front Office Manager

8/10 Good

Jefty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff are very helpful. Easy to locate. Only the room is a bit to warm... I complained to the front desk and they apologize, they said they will give me a discount, but since it was booked to Expedia,they advise me to contact you and you can contact them for the discount. Please process this as soon as you can. Thank you
Stayed 1 night in Mar 2024
Response from Dritan D on 8 Mar 2024
Dear Guest,Thank you for your review and for sharing your kind comments regarding the staff. We will process the discount soon as we will be notified by Expedia. If your require further assistance you may send an email at reservations@hiexheathrowt5.com.We look forward to welcoming you back again in future.Sincerely,Dritan D, Front Office Manager

10/10 Excellent

Youwen

Liked: Cleanliness, staff & service, property conditions & facilities
A peaceful rest place in route trave
Stayed 1 night in Feb 2024
Response from Guest Service Manager on 2 Mar 2024
Dear Guest,Thank you for your review and for rating us 5 out of 5. We look forward to welcoming you back again in future.Sincerely,Dritan D, Front Office Manager

2/10 Terrible

Amelia

It’s 20 minutes from the airport, no shuttle service available. You have to pay to take a local bus to get there and they only run once per hour at night. Should not be allowed to be called Terminal 5 airport
Stayed 1 night in Feb 2024
Response from Guest Service Manager on 2 Mar 2024
Dear Guest,Thank you for your review. We welcome your comments as they help us improve the service. I have saved your comments regarding shuttle services so that I can share them with the relevant department.Sincerely, D. Daci, Front Office Manager