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Reviews of Jayleen Clarke Quay Hotel

3 out of 5
Jayleen Clarke Quay Hotel
25 New Bridge Road, Singapore

Reviews

7.0

Good

Rating 10 - Excellent. 41 out of 224 reviews" "
Rating 8 - Good. 79 out of 224 reviews" "
Rating 6 - Okay. 62 out of 224 reviews" "
Rating 4 - Poor. 28 out of 224 reviews" "
Rating 2 - Terrible. 14 out of 224 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Sherry

Disliked: Cleanliness, property conditions & facilities
the hotel needs a great renovation, bad smell like a mold.
Stayed 4 nights in Mar 2024

4/10 Poor

George

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
It is horrible to find and locate this property because the front door is being covered under the skywalk. You cannot find the sign of this hotel driving down the street. The hotel should consider placing a sign somewhere so that car passing through this area can locate the hotel. The hotel smell and the room is too tiny. We had an awful experience during our stay. The location is close to everything which is a plus.

6/10 Okay

Juan

Travelled with family and small children
Liked: Staff & service
Good location but the hotel in general is not in the best condition
Stayed 2 nights in Feb 2024

6/10 Okay

Chooi wei

Travelled with family
The blanket is so dirty with stain
Stayed 1 night in Dec 2023

10/10 Excellent

Eric

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was incredibly helpful. Gave some great travel recommendations. Amazing experience!
Stayed 3 nights in Nov 2023

4/10 Poor

BOBROVSKIY

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Khoo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, this hotel is a good option for who want to have a short stay in Singapore.
Stayed 1 night in Sep 2023

8/10 Good

Quoc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are small but pack all the amenities you need including a fridge, kettle, Wi-Fi, TV and bidet! It's close to Clarke Quay which has a great night life and opposite a MRT/bus station so you can get anywhere. Everything is close by too! I do mean EVERYTHING you would to visit in Singapore. In contrast, I'm staying in a more expensive Hotel 81 right now, and it doesn't have half the amenities!
Stayed 2 nights in Sep 2023

2/10 Terrible

PAWAN

Stayed 1 night in Aug 2023

4/10 Poor

Amanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
2 star hotel, max
Old and outdated, ants everywhere, a/c unreliable, advertises laundry but couldn't use
Stayed 11 nights in Jul 2023

2/10 Terrible

Alan

Stayed 1 night in Jul 2023

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Give this one a miss unless there is nowhere to sleep in Singapore. Terrible. Place is run down and in poor state. Not easy to get to. double yellow line and even taxi cannot drop you in front of the hotel.
Stayed 3 nights in Jul 2023

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is not 5 star but good value of your money the stuff all nice. The hoteli perfect for what we need.
Stayed 1 night in May 2023

2/10 Terrible

steve

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We were shocked when we checked into this dirty, hotel with a broken air conditioner and spent an awful first night in the 30°C Singaporean heat. In the morning, we were woken up by the construction site next door to the hotel with drilling and hammering. It looked like our room hadn't been cleaned at all before our check-in; greyish, spotty sheets and towels, hair, dirt and dust everywhere. We complained about the issues to the managerbut received the same dirty room, even dirtier towels, greyish spotty sheets, no toilet paper, and found a rubbish bin on our bed! After a couple of days, we discovered that we had been bitten by bed bugs!!! My son was really scared to sleep there! Our holiday was completely ruined in this hotel. Staying for 9 nights, we didn't receive much room cleaning or changing of sheets, woken up every morning with the construction noise next door and bitten by bed bugs. The shower had mouldy and dirty tiles and didn't have any curtains. After a couple of minutes of showering, it was creating a pool of water that was spilling over onto the toilet next to it. Not to mention the foul smelling body wash they provided. The wallpaper was ripped off and dirty. The safe was broken and wasn't mounmounted to anything. The beds are old, the pillows and mattresses are really hard, uncomfortable and smell old. Curtains were like crumpled paper coming off the hooks. The windows have dust and dirt. The laundry was disgusting and dirty. Driyers not working.
Stayed 9 nights in Apr 2023

2/10 Terrible

PEACHY

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was dirty. there was sanitary pad wrap & trash on the counter when we first arrived. towels were stained. the bedsheets need to be bleached because they appeared dirty. overall, the room looked dated & dirty. pls remove this hotel from your SG Clean list because it’s not clean at all. even the hallways & elevator had trash on the floor. very frustrating & the construction noise was so bad that we had to leave earlier than planned.
Stayed 1 night in Mar 2023

6/10 Okay

Nathanael

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was very basic and not very clean. Towels were stained, the floor was dirty and there was a cockroach running around the sink area. The chair and desk were dilapidated and old. The mattresses were as hard as rock.

6/10 Okay

Edward

Liked: Cleanliness, staff & service
Finding this property was a haste. The address listed was a law firm. Then the facility was located but there was more than one address. Eventually this road weary traveler found the bastion but without context to other Singapore accommodations it is hard to tell if these digs were adequate or average. The location near the quay, bay with its many activities and events with the accompanying crowds did make this a respite from the busyness.

10/10 Excellent

David

Travelled with group
Liked: Staff & service
Thus is a budget hotel and expectations should be adjusted accordingly. The staff are very helpful and make check in early and helpful with transportation.
Stayed 1 night in Oct 2022

6/10 Okay

Zoltan

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Location is pretty good, quality of the hotel is a bit rundown, walls were peeling, TV was broken (physical damage). Staff are nice and friendly.
Stayed 1 night in Oct 2022

8/10 Good

Sin Ying

Stayed 1 night in Sep 2022

4/10 Poor

C

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty hotel
Stayed 3 nights in Aug 2022

10/10 Excellent

Chavindu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Apr 2022

6/10 Okay

Lim

Stayed 2 nights in Feb 2022

8/10 Good

Mohammad Imran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
IT Was just right for us staying for just a ciople of nights enjoyed our stay very much staff very helpful location usful for us.
Stayed 1 night in Aug 2018

6/10 Okay

Vicki

Liked: Cleanliness
Disliked: Property conditions & facilities
Plenty of room as i was in disabled room, but bedding was torn, and the pillows were like rocks. Staff were very helpful getting me a taxi to airport. Lucky i had plenty of time! It took 3 calls before they finally got me an uber. I thank them for that.
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff are really friendly and accommodating. What was disappointing was that the photos and description does not match relaaity. Thus, this hotel was not worth the money you may for a room. Also the wifi wouldn’t work in the room and only in reception. My advice spend an extra $20 and live it up in a luxury hotel in Singapore.
Stayed 1 night in Aug 2019

8/10 Good

H

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Don't expect a five star hotel, but this place really gives value for money. The hotel is very well located (very close to interesting things to see and metro station), employees were helpful, nice breakfast, properly functioning airco system and nice bath room. The room was a bit small.
Stayed 4 nights in Jul 2019

10/10 Excellent

SY, Kuala Lumpur, Malaysia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and nice hotel
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Bit dated, decor needs freshening up somewhat. Excellent location, friendly staff
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Especially loved the Clarke Quay area. The staff were friendly & very helpful. The breakfast was splendid!
Stayed 3 nights in Feb 2019

6/10 Okay

Hideyuki

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly. The hotel was well situated for sight seeing.
Stayed 3 nights in Jan 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
small rooms in an old hotel.
What I wish I knew was that the rooms are very small. I booked three rooms for six people, and I was hoping to get a rollaway bed for the third room for my two boys. However, this request was denied by the hotel manager because "the room is too small to accommodate an extra bed". I ended up having to pay for another room (4 rooms total), at $101 US dollars each, which is very pricey for a very small room in an small and older hotel. Even though the rooms were clean, I was given bath towels with holes in them, and they were very thin due to too many uses. Anther thing I was not ready for was the fact that the shower and toilet were crammed together in a very small area without any division between them, similar to a motor home situation. And, the breakfast buffet was in another sister hotel, a few minutes walk. The food was decent.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
very tiny room, but otherwise very pleasant. staff very nice.
Stayed 3 nights in Dec 2018

2/10 Terrible

Johnnie

Disliked: Cleanliness, property conditions & facilities, room comfort
Never ever
The MRT station is literally across the street. That is the only thing positive about the experience. The room was full of bugs. I kept all belongings hung so as to not accidentally bring any critters home. The shower didn't have any hot water on my 2nd nights stay. Too many alternatives in the area. Never again.
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2018

8/10 Good

Jane White

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location , great staff!
In a great central location. The room was small but clean and comfortable and the staff were very helpful and welcoming
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleab, quiet,, comfortable, convenient.
Stayed 2 nights in Oct 2018

6/10 Okay

Anna

Liked: Staff & service
Disliked: Cleanliness
Amazing location but the hotel is very average
Amazing location but the hotel itself is tired and needs a revamp. The biggest downside for me was the lack of cleanliness - the room was not very clean when we checked in and wasn’t properly cleaned during our 4 night stay. On a brighter side the staff are friendly and helpful and the breakfast was good.
Stayed 4 nights in Aug 2018

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible
Never again. Terrible room, hardly fits suitcase. Building works below window started at 11 pm all night
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2018

6/10 Okay

Cathy, San Francisco

Liked: Cleanliness, staff & service
close to MRT station, but room space was less than expect. They didn't post the updated information about the laundry, the dryer was broken but no notice. the washer is old and not function well which made mu last night more stressful about cleaning the clothes. The staff was helpful. the distance of breakfast location was acceptable. The food was ok.
Stayed 4 nights in Apr 2018

6/10 Okay

kimiho34, Tokyo Japan

Disliked: Room comfort
Good location
Only 1 minute from Clark Key station.If you don't mind room size( relatively small ), it is recommendable. Please note that only VisaMaster can be used.
Stayed 3 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Staff & service
Great location, bit dated
Have stayed here a few times, killer location opp Clarke Quay MRT. Place is pretty dated and could do with some work. Comfortable enough rooms, but nothing special.

8/10 Good

Ken, Gold Coast Aus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room but adequate clean, nice breakie and great location
Stayed 4 nights in Apr 2018

8/10 Good

edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Avoid the small standard-sized room.
We knowingly booked the standard small room at a good rate. However, it was a mistake because the room was so small that the two of us were always in each other's way when not in bed. Concerning the queen sized bed, it was walled in on three sides. The only way to get in or out of it was to crawl in or out from the foot of the bed, not an easy task for older people. The tiny shower/toilet combo was difficult to manage. Water got all over everything and required a lot of wiping up. Recommendation, spend a few more bucks and go for a larger room! On a brighter note, Anna, who was at the front desk, was wonderful! She was so helpful and such a delightful person. The breakfast was quite good.