Outdoor pool, pool loungers
Check availability

Reviews of Hotel Bencoolen @ Bencoolen Street

3 out of 5
Hotel Bencoolen @ Bencoolen Street
47 Bencoolen Street, Singapore

Reviews

6.8
Rating 10 - Excellent. 90 out of 707 reviews" "
Rating 8 - Good. 264 out of 707 reviews" "
Rating 6 - Okay. 218 out of 707 reviews" "
Rating 4 - Poor. 86 out of 707 reviews" "
Rating 2 - Terrible. 49 out of 707 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nigel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and very helpful and pleasant staff.
Stayed 2 nights in Mar 2024

4/10 Poor

MARILOU

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible to MRT but still I won't stay at this hotel . Carpet on the hallways so filthy . It smells and has stains . Food for breakfast is terrible . For our 5 Nights of stay, food is bland and the menu is the same . Had breakfast at 8:30 and by that time food is gone. They don't replenish the trays. Room gets warm in the early morning.
Stayed 4 nights in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Give Bencoolen a miss
upgrades required
Stayed 5 nights in Sep 2023

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Shame Bencoolen
Hotel is dated, overpriced for facilities available, poor comfort, breakfast included but eat elsewhere you’ll feel better, linen needs replacing old and used , rooms small and noisy and poorly maintained
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very dirty, linen has bug, bad odour and overall vey bad
Stayed 3 nights in Apr 2023

8/10 Good

Van John

Travelled with partner
Liked: Cleanliness, staff & service
Its ok hotel for the price.
Stayed 7 nights in Feb 2023
Response from Justin on 17 Mar 2023
Thank you for taking the time to provide your feedback. We are glad to hear that you found our hotel to be an okay option for the price. We strive to provide our guests with affordable and comfortable accommodations, and we are glad that we were able to meet your expectations in terms of value.If you have any specific feedback on how we can improve our services or facilities, please do not hesitate to let us know. We value all of our guests' feedback and will take it into consideration as we continue to improve our offerings.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.

4/10 Poor

Carol

Disliked: Cleanliness, amenities, property conditions & facilities
Close to everything. But really dirty
Stayed 6 nights in Feb 2023
Response from Justin on 17 Mar 2023
We are sorry to hear that you had a negative experience during your stay with us. Please accept our sincerest apologies for any inconvenience caused by the cleanliness of the hotel. We take cleanliness very seriously, and we are disappointed to hear that we fell short of our standards during your stay.We would like to assure you that we will be taking the necessary steps to address the issue and prevent it from happening in the future. We hope that you will give us another chance to provide you with a better experience in the future.Thank you for bringing this to our attention, and we apologize again for any disappointment caused during your stay.

10/10 Excellent

Siew Mooi

Liked: Cleanliness, staff & service, room comfort
The best I can give is good at best.
The room in the picture isn't the room we stayed in, we had a King Size Bed. For two nights it's smelled as someone was smoking near us, no smoke detectors installed, only fire protection. Room was in need of repair, see attached photo. Airport Shuttle service is having the Hotel call for Taxi service, misleading information. Breakfast, better off not taking advantage of the Hotel offer.
Stayed 4 nights in Jan 2023
Response from Justin on 6 Feb 2023
Hi Siew Mooi,Thank you for leaving us a review.Noted on your feedback of the peeling paint, will have our team recitify this issue accordingly.Also noted on the information on our site, will revisit it to avoid misleading information.

8/10 Good

Tian

Travelled with family
Liked: Staff & service
Great hotel for more than 2 people and excellent location. My sister and her 3 children (ages 17, 14, 11), 4 of them were able to fit ok in the triple room. The bedding was good for this purpose. The hotel's amenities is not top notch, bathroom vent is quite loud and the blinds played up a bit. But we weren't in the room much of the day so it served its purpose for sleeping only. At night it can be a bit noisy as there's a bar/club somewhere near the building. However, I didn't mind it because there's 3 different MRT around that makes it very easy to travel around Singapore. Also, please be aware they do not have laundry facilities only laundry service. If you want to wash your own clothes I would recommend walking to Victoria Hotel, less than 10mins walk. They have a coin operating washing machine and dryer there that's open to the public.
Response from Justin on 2 Feb 2023
Hi Tian,Thank you for your kind review.We are glad that you enjoyed your stay with us.Noted on your feedback on the self help washing machines, we will definitely explore the possibilities of providing this service in the near future.Hope to welcome you back to the Hotel Bencoolen.

4/10 Poor

Dinesh Wijitha Kumara, WOODLANDS

Travelled with family and small children
Liked: Cleanliness
Improve on Staff to be Friendly with cuatomers
Stayed 1 night in Jan 2023
Response from Justin on 2 Feb 2023
Hi Dinesh,Thank you for leaving us a review.Please accept our sincerest apologies for the shortfall in hospitality during your stay with us.Our colleaues have been reminded to be hospitable to our guests at all times.

2/10 Terrible

suzanna

Disliked: Property conditions & facilities, room comfort
Will not recommend :(
Initially we were given room 711. Felt body itchy all over and realised there are bed bugs. Requested change of room and thankfully there was but twin sharing. Don't really care much so long I don't get bitten again. Room 302 was much bigger than the previous room but the mattress wasn't spine support friendly. Didn't sleep well during my two nights there. Room was really small. Wall half painted and interior wasn't that inviting unlike what was shown as advertised. No box of tissue provided. Basic toiletries but no holder for the mini soap bar at the basin. Room has a damp smell. Now coming to the breakfast part, nevermind the fact we use disposables but breakfast was so so. The fried kway teow and fried rice ok. But not for the noodle that goes with the spaghetti sauce. Has a rubbery feel. It's not really pasta noodle. saw a lot of plates with the noodles leftover. Please serve bread in future. With eggs, butter, jam to go along with. You can't go wrong with that. At least any leftover bread, you can still keep for the next day or make into french toast. In this way, wastage can be significantly reduced. Also beverages provided is only confined to 3in 1 coffee or tea. Surely no harm in providing more variety like plain coffee or tea right? Will not stay in this hotel. Believe there are better ones in the vicinity like Hotel Mi, Bencoolen 30, Strand, etc.
Stayed 2 nights in Dec 2022
Response from Justin on 2 Feb 2023
Hi Suzanna,Thank you for leaving us a review.Please accept our sincerest apologies for your less than perfect stay with us.Both rooms that you have mentioned have been blocked out and issues rectified.Noted on your feedback of our complimentary breakfast, we have since spoken to our vendor to improve the breakfast menu. Please note that our breakfasts are complimentary as a gesture from the Hotel to provide our guests with a filled stomach before they venture out to explore our city.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied with mini staycation
The kettle in our room was rusty, and the staff changed it immediately. Fast response! The staff also arrange for the maintenance department to adjust the air-conditioning in our room. Furnishings were a bit old but clean, no bugs no insects nothing. Buffet breakfast wasn't a lot of choice, but still not too bad. Location is good and convenient. Overall I am satisfied with my mini staycation and will not hesitate to choose this hotel again.
Orchard lightnings
Swimming pool + outdoor dining area
Swimming pool
Stayed 1 night in Dec 2022
Response from Justin on 3 Jan 2023
Hi,Thank you for your perfect score review.Please accept our sincerest apologies for the kettle incident. Our team have been reminded to be more cautious in their preparations of the room to avoid such instances.Also noted on your feedback of the old furnishings. We are in the final discussions for an uplifting project and we hope to welcome you back to the Hotel Bencoolen in the near future

10/10 Excellent

Gil

Stayed 2 nights in Dec 2022

10/10 Excellent

Jean Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2022
Response from Justin on 16 Dec 2022
Hi Jean,Thank you for your perfect score review.We are glad that you thoroughly enjoyed your stay with us and look forward to welcoming you back to the Hotel Bencoolen in the near future.

10/10 Excellent

Kian Leong, Kelvin

Liked: Cleanliness, staff & service
Mr. Mohd is a legendary staff in this family-run hotel. Old school and reminded us of my childhood travels with the family.
Stayed 1 night in Nov 2022
Response from Justin on 25 Nov 2022
Hi Kian Leong,Thank you for your perfect score review.We are glad that you enjoyed our hospitality and most iimportantly Mr Mohd's services. Pakcik as he is affectionately known to many guests, is indeed an icon of our Hotel. Hope to welcome you back to the Hotel Bencoolen in the future.

4/10 Poor

TJOE

Stayed 2 nights in Oct 2022

8/10 Good

Pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are fantastic - friendly, helpful and cheerful. It is clean and has everything one needs. The location is excellent, walkable to a lot of popular areas and stations near. Plenty of buses along the street too. Lots of campuses around so lots of cheap eating spots but plenty of upper market restaurants too with a variety of cuisines to choose from. In short, would thoroughly recommend Hotel Bencoolen.
Stayed 6 nights in Aug 2022
Response from Justin on 7 Sept 2022
Hi Pauline,Thank you for leaving us a review.We are glad that you enjoyed your stay with us and made use of our location to explore the city.We look forward to welcoming you back home to the Hotel Bencoolen in the near future.

4/10 Poor

Verified traveller

Disliked: Room comfort
Would appreciate if there were some slippers.
Stayed 1 night in Aug 2022
Response from Justin on 10 Sept 2022
Hi Anonymous,Thank you for your review.Noted on your feedback and have reminded our colleagues to be more diligent in meeting the expectations set for each room.

6/10 Okay

Charene

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Generally, below average and not up to expectation I have for a Sg hotel. Other than bed and pillows, other
Stayed 1 night in Aug 2022

4/10 Poor

KHULAN

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

2/10 Terrible

Lusu

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I’m so disappointed in the lack of cleanliness at this hotel. My daughter found an old tube of medicine, someone else’s slipper, and a SIM card… along with TONS of dust under the best. Carpets stains in the hallway. Bathroom is dingy. Bedding stained and tattered. Windows hadn’t been cleaned in months maybe? Algae all over the windows and paint peeling in multiple areas. The staff were very kind and hospitable but the condition of the hotel was very low quality and unclean.
Stayed 1 night in Aug 2022

10/10 Excellent

See Kiet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Clean environment although a bit of hiccup due to payment confusion. No 24 hour shop nearby too. (Not that near like 10 min walking distance although is in the town Center) Overall ok
Stayed 1 night in Jun 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing for Singapore
The hotel reception staff were lovely but the room was damp mould on ceilings and bathroom needed a good clean as did the pool area green mould. It looked like it hasnt been cared for at all very rundown. Area is fine across the road from MRT close to Chinatown Little India etc. We have stayed in Singapore a no.of times before and had always been pleased with the high standards of hotels before.
Stayed 4 nights in Jun 2022

8/10 Good

jiemin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Bad sleep due to noise from below
Generally room itself was all ok, the downside is that the noise from below is still very much heard from level 6 where we stayed. As it was a saturday night, there's a crowd at the street level dining, drinking and chatting. And their chatting and laughter up till 3plus am kept the family unrested. Kids and the adults were dead tired the following day.
Stayed 1 night in Jun 2022

8/10 Good

VICKY

Stayed 1 night in Jun 2022

10/10 Excellent

Mee Fong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Its clean and quiet
Stayed 3 nights in May 2022

8/10 Good

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel deserves an extra 1/2 star above its 3 star rating. The room I had was spacious and well maintained. The locked door connecting the opposing room was not thick or soundproofed enough as I can hear the other family enjoying their staycation over the extra long weekend holiday. Not a major issue to me though but the lukewarm hotwater was (seems to be a recurring issue in other star hotels I've stayed around here recently) Staff was attentive although a bit stretched as they appeared slightly understaffed. Did not have the chance to check out the pool but will consider coming back to this hotel again.
Stayed 4 nights in Apr 2022

8/10 Good

Tao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area, the room is decent spacious, Moisture accumulation in room, humid
Stayed 2 nights in Apr 2022

2/10 Terrible

Ying Ying

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid
Terrible Super mouldy room, stained sheets, caught a worm, everything was breaking apart Only saving grace was the security uncle Mohd who remembered our names, room number etc throughout the entire stay
Stayed 4 nights in Apr 2022

6/10 Okay

Filmoholic

Travelled with partner
We had to change room once as the bedsheet in our initial room was dirty. The 2nd room had a very bad TV service. The television signal was very bad. Our phone didn't work when we changed to the 2nd room as well. So we had to go all the way down to the lobby to request stuff. Kinda disappointed with the service management.
Stayed 1 night in Feb 2022

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
good receptionist but horrible stay
air con at lobby not working. the lift is very rundown. when i reached my level, the mouldy carpet smelly is strong. the moment i opened the room door, i see a very old and rundown toilet, small wall tiles, grouting are badly done. although the toilet is clean, but the old and rundown feel makes it very uncomfortable. bed was horrible. its spring bed. so its not firm and the pillows were all very soft. the bed cover is not white, but light greyish in comparison with the bed cover. window is facing the other building wall. i checked out after 10hours. my back ache from the bed. the only good about this place, the receptionist is very well manner and responsive. other than this, its time to upgrade the hotel please.
Stayed 1 night in Nov 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The area around the hotel is ideal and quiet. Love it that an mrt station and bus stop is nearby too.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had no problems during this stay, everything was as expected.
Stayed 4 nights in May 2021

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT recommended.
Indicated 'do not disturb' and 'no houskeeping' but hotel staff still entered for housekeeping. Condition of room was bad as well - there were ants around even on the bed!
Stayed 2 nights in Mar 2021
Response from eagle on 22 Mar 2021
Dear Anonymous, We refer to your comments/feedback posted on 20 March, 2021. We are sorry to learn of the unpleasant experience you went through during your recent stay with us. There simply is no excuse for them. Please accept our apology. Please be assured that we would sharpen our training for staff in those areas you highlighted. It is through guests like you who bring up our shortcomings to our attention in order that we can improve. We thank you for that. Warm Regards, Jerry Goh General Manager

8/10 Good

Mohamed Amzad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

10/10 Excellent

ng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staffs. Near to mrt. Near shopping and delicious food
Stayed 1 night in Oct 2020
Response from eagle on 28 Oct 2020
Dear ng on Hotels.com, Thank you for staying with us. We are glad to know that you enjoyed your stay and found our hotel's location convenient. Warm Regards, Jerry Goh General Manager

2/10 Terrible

Michael Steen

Disliked: Cleanliness, staff & service
Not satisfactory!!
I know these are COVID-19 times, but I would like to be informed before I check in to a hotel if it is used for healthcare workers dealing with COVID-19. Secondly, the cleaning service is very bad. Only every second or third day. Lastly, I had very noisy neighbours (which of cause is not the fault of the hotel), but overall not a good experience. Location of hotel is good though.
Stayed 7 nights in May 2020

8/10 Good

M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite fuss free, staff were friendly and helpful.
Stayed 2 nights in May 2020

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities
Stayed 7 nights in May 2020

10/10 Excellent

chan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2020
Response from eagle on 24 Apr 2020
Dear chan, Thank you for your rating of our hotel. We are glad to know that you enjoyed your stay with us. Thank you for your business and support. We look forward to welcome you back! Warm Regards, Jerry General Manager

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Good location. Room was OK. Decent for one night stay.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and reasonable price and good service
Stayed 1 night in Mar 2020

2/10 Terrible

Traveller, Melbourne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was horrible. We have to change room at late night as found the bed with ditrty marks. The 2nd room even worse as there were lots of bugs crossing on the bed. Sat on the side of the room waited till morning to check out. Hope to get the remaining nights to be refunded
Stayed 3 nights in Jan 2020

4/10 Poor

Ana Maria

Disliked: Cleanliness, property conditions & facilities, room comfort
Loud cleaning staff and bad condition of rooms
Very good location of the hotel, good reception customer service, unfortunately the low price matches the conditions - there was mold in the bathroom, very very noisy as the cleaning ladies were yelling and laughing out loud every morning, despite our complaints. Very small pool, no view from the 3rd floor, lots of drain flies on the walls...unfortunately would not recommend and would never stay there again!
Stayed 3 nights in Dec 2019

10/10 Excellent

ELMER

Stayed 3 nights in Dec 2019

8/10 Good

Ayub

Liked: Cleanliness, staff & service
Great location
Great location of the hotel, excellent customer service. Room was small which needs remodeling.
Stayed 3 nights in Nov 2019

10/10 Excellent

Nur Athirah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best for rest and near MRT. Good service and good facility.
Stayed 2 nights in Nov 2019