booked a reservation and checked in @ 8pm after dinner, The staffs registered us and told us we have been upgraded from double to triple room. Took our key and went up to find out that our “upgraded” room is a DIRTY room. Rubbish is everywhere, bed is not make up. Called the staff about it, and he DID NOT know that the room is DIRTY. Went down and waited again for our next room, went up again to found out that it’s a twin bed which we did requested. Was very disappointed about the staff who did not know anything about the room is it in vacant clean or vacant dirty. I hope the staff can be more attentive about it