Outdoor pool

Reviews of Citadines Balestier Singapore

4 out of 5
Citadines Balestier Singapore
207 Balestier Road, Singapore

Reviews

9.0

Wonderful

Rating 10 - Excellent. 57 out of 82 reviews" "
Rating 8 - Good. 18 out of 82 reviews" "
Rating 6 - Okay. 2 out of 82 reviews" "
Rating 4 - Poor. 1 out of 82 reviews" "
Rating 2 - Terrible. 4 out of 82 reviews" "

9.4/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ka Yu

Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean. Spacious room with coach, kitchen and big wardrode, nice view
Stayed 4 nights in Feb 2024
Response from With Heartfelt Appreciation on 7 Mar 2024
Dear Ka Yu, --Greetings! Thank you for taking time to review your stay experience at our serviced residence. We are thrilled you had a wholly enjoyable and comfortable stay with us, and you like the spaciousness and ambiance of the 24th Studio Premier apartment you stayed in and its in-room facilities. --With your experience staying with us, all of us sincerely hope our serviced residence will now be your go-to accommodation whenever you and your wife are back in our city-state, and that you will also recommend us to your family and friends back home. –It has truly been our great pleasure and privilege to have been of service to you and all of us look forward to welcoming you back soon. We are at your service, and we wish you well. –Kind regards,The management of Citadines Balestier Singapore

10/10 Excellent

Shannon

Liked: Cleanliness, property conditions & facilities
This was an excellent place to stay for a week.
Stayed 6 nights in Feb 2024
Response from With Heartfelt Appreciation on 4 Mar 2024
Dear Shannon, --Greetings from all of us at Citadines Balestier Singapore! --We sincerely thank you for choosing our serviced residence for your recent holiday in our city-state and for letting us know you had a wholly enjoyable and comfortable 6 nights stay with us. --Our management values customer satisfaction as top priority and we are committed to our guests. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. It is guests like you who make our job wonderful, and we are truly grateful to you for inspiring us and fueling our passion to serve. Thank you! --With your experience staying with us, all of us truly hope you will make our serviced residence your choice lodging whenever your travels bring you back to Singapore and you will also recommend us to your family and friends. If there is anything we may assist with your future stays at our serviced residence, we invite you to contact us as we would be most glad to be of service to you. --All of us have truly enjoyed being of service to you and and we earnestly look forward to welcoming you back soon. We are at your service, and we wish you well. Thank you. ---Kind regards,The management of Citadines Balestier Singapore

10/10 Excellent

Sunny

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from With Heartfelt Appreciation on 14 Feb 2024
Dear Sunny, --Greetings from your friendly team at Citadines Balestier Singapore! ---Thank you for choosing our serviced residence for your recent holiday in our city-state and for awarding a perfect rating for your recent stay with us. All of us are delighted you and your lovely family had a wholly enjoyable and comfortable stay with us. -Our management values our guest satisfaction as a top priority and we are committed to our guests. Its guests like you and your lovely family who make our job wonderful and inspire us to fuel our passion to serve! ----It has been our great privilege and pleasure to have been of service to your lovely family and you, and we truly hope Citadines Balestier remains as your choice accommodation when you are back in our city-state. ---All of us earnestly look forward to welcoming all of you back soon. We are at your service, and we wish you and your lovely family well. Thank you for your valued support. -- Kind regards,The management of Citadines Balestier Singapore

10/10 Excellent

Grahame

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The location and service was excellent
Stayed 11 nights in Jan 2024
Response from With Heartfelt Appreciation on 1 Feb 2024
Dear Grahame, --Greetings from Citadines Balestier Singapore! Thank you for choosing our centrally located serviced residence for your recent family holiday in our city-state. --We are delighted you and your lovely family had a wonderful 11 nights stay with us, and you find our residence's location with easy accessibility to many eateries and shops convenient. --All of us are truly humbled and grateful for your lovely compliments for our team's service as your kind compliments inspire us to always provide the highest level of service in our industry and fuel our passion to serve, and we sincerely thank you for making our team members feel valued too! --With your experience at our serviced residence, we sincerely hope you will now make Citadines Balestier your choice accommodation whenever you and your lovely family are back in Singapore. If there is anything we can do to assist you with your stays at our serviced residence, please do not hesitate to contact us as we would be most glad to be of assistance to you and your lovely family. --All of us have truly enjoyed being of service to you and your family at our serviced residence, and we earnestly look forward to welcoming you back soon. We are at your service, and we wish all of you well. Thank you.----Kind regards, The management of Citadines Balestier Singapore

10/10 Excellent

Anna

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from With Heartfelt Appreciation on 1 Feb 2024
Dear Anna, --Greetings! Thank you for staying with us during your recent holiday in Singapore and for awarding a perfect rating for your stay at our serviced residence. ---All of us truly value our guest satisfaction as a top priority and we are committed to our guests. It is guests like you who make our job wonderful. Thank you! --We sincerely hope you will now make our residence your choice lodging whenever your travels bring you back to our friendly shore. If there is anything we may assist with your future stays at our serviced residence, we invite you to contact us as we would be most glad to be of assistance to you. Thank you. --It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service, and we wish you well. Thank you for your valued support. --Kind regards,The management of Citadines Balestier Singapore

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 9 nights in Jan 2024
Response from With Heartfelt Appreciation on 18 Jan 2024
Dear Valued Guest, --Greetings! We are so grateful you took the time to leave us a perfect rated review for your stay experience at our serviced residence. --We are delighted you and your spouse had a wholly enjoyable and comfortable stay with us. --All of us truly value our guest satisfaction as our top priority and we are committed to our guests. It is guests like you and your spouse who make our job wonderful. Thank you! --With your recent stay with us, all of us earnestly hope Citadines Balestier will remain as your choice lodging in our city-state. Do let us know if you require any assistance with your stays at our serviced residence as we would be most glad to be of service to you. --We wish both of you well. Thank you for your valued support.----Kind regards,The management of Citadines Balestier Singapore

10/10 Excellent

Philip

Travelled with family
Liked: Room comfort
Stayed 3 nights in Jan 2024
Response from With Heartfelt Appreciation on 14 Jan 2024
Dear Philip,Greetings! Thank you for taking the time to leave us a perfect rated review for your experience at our serviced residence. We are thrilled you had an excellent stay with us. --It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! --With your recent stay with us, all of us earnestly hope our serviced residence will remain as your choice lodging in our city-state. We look forward to being of service to you again. We are at your service, and we wish you well. Thank you for your valued support. -----Kind regards,The management of Citadines Balestier Singapore

2/10 Terrible

Ariuntsetseg

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Staff at the reception especially the male receptionist so unfriendly and soo arrogant. Cleaning was bad, only vacuum the floor and not cleaning the dust and its everywhere… So noisy refrigerator, light box, bathroom ventilator so loud. Never changed the bedsheet in 11 nights.
Stayed 11 nights in Dec 2023
Response from With Sincere Apologies on 9 Jan 2024
Dear Ariuntsetseg,Greetings. We deeply regret to learn your family and you have been dissatisfied with your 11 nights stay at our serviced residence and we are truly sorry for the disappointment caused to you. Kindly allow us to assure you our management is very concerned as it is always our sincere hope our guests enjoy their stays with us. We humbly admit we too are disappointed to learn how our various team members attended to your family and you during your stay as this is not the level of service we advocate at our residence and we would like to assure you a thorough investigation will carried out and upon conclusion of our findings, we shall counsel our team members concerned and seek improvements in the areas we lack, in addition to carrying out the needed corrective works in the two units of apartments on the 22nd level which were assigned for your family and your stay. –We would also like to inform you as our housekeeping team members are from a contracted cleaning service provider, we will request for a change in staff if needed. --We truly appreciate your feedback as it is essential in educating our staff about good and bad service, and we shall ensure your feedback will be given to all. Since we are constantly looking at ways to improve our services, following your feedback, we will definitely focus our efforts to seek improvements in the highlighted area of concern. ----We would like to assure you that this is an isolated case and is not indicative of our usual service standards and we hope you will give us another opportunity to change the impression you have of us. Thank you. ----Kind regards,The management of Citadines Balestier Singapore

10/10 Excellent

Sophia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Took a few minutes to figure out where the reception was (floor 6), but other than that it was a really great stay. It has a more of a serviced apartment feeling than the traditional hotel, which I personally like better. Very clean, well furnished, and comfortable.
Stayed 4 nights in Dec 2023
Response from With Heartfelt Appreciation on 9 Jan 2024
Dear Sophia,Greetings! Thank you for choosing our serviced residence for your recent holiday in Singapore and for taking time to review your stay with us. We are delighted you had a great stay with us, and you liked the ambiance and cleanliness of the 8th level one-bedroom Executive apartment you stayed in and our facilities. --All of us sincerely thank you for your valued support and we hope our serviced residence will always be your choice accommodation whenever your travels bring you back to our city-state. Thank you for giving us the great pleasure to have been of service to you and we earnestly look forward to welcoming you back. We are at your service, and we wish you well. --Thank you for your valued support. --Kind regards,The management of Citadines Balestier Singapore

10/10 Excellent

Verified traveller

Travelled with family
Stayed 3 nights in Dec 2023
Response from With Heartfelt Appreciation on 15 Dec 2023
Dear Valued Guest,Greetings! Thank you for taking the time to leave us a perfect rated review for your experience at our serviced residence. We are thrilled you and your partner had an excellent stay with us. --It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! --With your recent stay with us, all of us earnestly hope our serviced residence will remain as your choice lodging whenever you wish to take a short respite from your busy schedule.--We look forward to being of service to you and your partner again. We are at your service, and we wish both of you well. Thank you for your valued support. -----Kind regards,The management of Citadines Balestier Singapore

10/10 Excellent

Edgar

Liked: Cleanliness, amenities, property conditions & facilities
I had a very comfortable stay!
Stayed 4 nights in Nov 2023
Response from With Heartfelt Appreciation on 28 Nov 2023
Dear Edgar,Greetings and thank you for choosing our serviced residence for your recent trip to Singapore. –We are truly humbled and appreciative of your heartwarming feedback on your recent stay experience with us. All of us truly value our guest satisfaction as our top priority and we are committed to our guests. It is guests like you who make our job wonderful. Thank you! –We sincerely hope Citadines Balestier will remain as your home away from home whenever you are back in our city-state and that you will let us know if there is anything we can do to assist you with your future stays with us. –It has truly been our great privilege and pleasure to have been of service to you and all of us eagerly wait to welcome you back to your home with us. We are at your service, and we wish you well. --Kind regards,The management of Citadines Balestier Singapore

10/10 Excellent

Justin

Stayed 11 nights in Nov 2023
Response from With Heartfelt Appreciation on 21 Nov 2023
Dear Justin,Greetings! We are so grateful you took time to review your 11 nights stay experience at our serviced residence with a perfect rating. We are delighted you had a fabulous stay with us. --All of us truly value our guest satisfaction as top priority and we are committed to our guests. It is guests like you who make our job wonderful. Thank you for fueling our passion to serve! --With your recent stay with us, all of us earnestly hope our Citadines Balestier will remain as your choice lodging whenever your travels bring you back to our city-state. If there is anything we can do to assist you with your future stays at our serviced residence, we invite you to let us know as we would be most glad to be of assistance to you. --All of us have truly enjoyed being of service to you and we earnestly look forward to welcoming you back. We are at your service, and we wish you well. Thank you for your valued support. --Kind regards,The management of Citadines Balestier Singapore

10/10 Excellent

Helene

Liked: Cleanliness, room comfort
Fantastic place to say, the staff were amazing!
Fantastic place to say, the staff were amazing! Great value for money, has everything you need. The beds were big and comfy and the pool area was perfect!
Stayed 4 nights in Nov 2023
Response from With Heartfelt Appreciation on 16 Nov 2023
Dear Helene,Greetings! Thank you for taking the time to review your experience at our serviced residence. We are thrilled you had a fabulous stay with us, and you like the ambiance and cleanliness of the 23rd level Studio Premier apartment you stayed in and our facilities, especially our pool area. --All of us are truly humbled and appreciative of your lovely compliment for our team’s service. Our team works diligently to keep our guests happy and create memorable stay experiences for them, but we can only do it thanks to amazing guests like you. Thank you for fuelling our passion to serve! --With your recent stay with us, all of us earnestly hope Citadines Balestier will remain as your choice lodging whenever you are back in our city-state. We look forward to being of service to you again. We are at your service, and we wish you well. Thank you for your valued support. --Kind regards,The management of Citadines Balestier Singapore

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Not really a hotel but a half-services apartments.
No bell boy, no restaurant, no room service, reception is on the 6th floor and you have to carry your bags in the trolley and bring it to the 6th floor for check in and then again to your room by yourself as there is no bell boy. They clean the rooms only on alternate days.
Stayed 5 nights in Nov 2023
Response from With Sincere Apologies on 22 Nov 2023
Dear Valued Guest,Greetings. We deeply regret to learn you have been very dissatisfied with your stay at our serviced residence and we are truly sorry for the disappointment caused to you and your family by the absence of Bell Service and our three times weekly cleaning service. –We humbly admit as our core business is that of serviced residences our services and facilities differ from those at hotels. Please allow us to share as we want our guests to know about our services before they confirm their stay with us as we understand our services may not be ideal for some guests’ stay requirements, information on our three times weekly cleaning service (except Sunday and Public Holidays) is stated on our property landing page. We seek your kind understanding in this matter. –While we constantly strive to maintain the highest standard of customer satisfaction, we deeply regret we have fallen short of your expectations. Thank you for staying with us, and we look forward to another chance to serve your family and you better. We wish all of you well. --Kind regards,The management of Citadines Balestier Singapore

10/10 Excellent

Joseph

Liked: Cleanliness, room comfort
Stayed 5 nights in Nov 2023
Response from With Heartfelt Appreciation on 13 Nov 2023
Dear Joseph,Greetings! We are so grateful you took the time to review your stay at our serviced residence. All of us are delighted your stay experience with us exceeded your expectations. --All of us truly value our guest satisfaction as our top priority and we are committed to our guests. It is guests like you who make our job wonderful. Thank you! --With your recent stay with us, all of us earnestly hope our serviced residence will remain as your choice lodging whenever your travels bring you back to our city-state and you will recommend us to your family and friends back home. Do let us know if you require any assistance with your stay as we would be most glad to be of service to you. We are at your service, and we wish you well. Thank you for your valued support. --Kind regards,The management of Citadines Balestier Singapore

10/10 Excellent

Momotaz

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, safe, helpful staff
Stayed 3 nights in Oct 2023
Response from With Heartfelt Appreciation on 2 Nov 2023
Dear Momotaz,Greetings! Thank you for taking the time to review your experience at our serviced residence. We are thrilled you and your sister had a fabulous stay with us, and you like the ambiance and cleanliness of the 16th level one-bedroom Executive apartment you stayed in and our facilities. --All of us are truly humbled and appreciative of your lovely compliment for our team’s service. Our team works diligently to keep our guests happy and create memorable stay experiences for them, but we can only do it thanks to amazing guests like you and your sister. ----It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! --With your recent stay with us, all of us earnestly hope Citadines Balestier will remain as your choice lodging whenever you and your lovely sister are back in our city-state. We look forward to being of service to you and your sister again. We are at your service, and we wish both of you well. Thank you for your valued support. --Kind regards,The management of Citadines Balestier Singapore

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Clean rooms with great amenities.
Stayed 5 nights in Oct 2023
Response from With Heartfelt Appreciation on 1 Nov 2023
Dear Valued Guest,Greetings! Thank you for choosing our serviced residence for your recent staycation and for taking the time to review your experience staying with us. --All of us are delighted you had a wholly enjoyable and comfortable stay at our serviced residence, and that you liked the ambiance of our apartments and facilities. --All of us truly value our guest satisfaction as our top priority and we are committed to our guests. It is guests like you who make our job wonderful. Thank you! --With your experience staying with us, all of us truly hope our serviced residence will be your choice accommodation whenever your travels bring you back to our city-state, and you will recommend us to your family and friends back home. If there is anything we can do to assist you with your future stays at our serviced residence, please do not hesitate to contact us as we would be most glad to be of assistance to you. --It has truly been our great privilege and pleasure to have been of service to you and all of us eagerly wait to welcome you back. We are at your service, and we wish you well. Thank you for your valued support. --Kind regards,The management of Citadines Balestier Singapore

10/10 Excellent

Felicia

Liked: Cleanliness, room comfort
Stayed 6 nights in Oct 2023
Response from With Heartfelt Appreciation on 16 Oct 2023
Dear Felicia,Greetings from Citadines Balestier Singapore! Thank you for choosing our serviced residence and for awarding a perfect rating for your 6 nights experience staying with us as it shows us you had a wholly enjoyable and comfortable stay with us. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! --With your recent experience staying with us, all of us sincerely hope you will now make our serviced residence your choice serviced residence in Singapore. We have truly enjoyed being of service to you and we earnestly look forward to welcoming you back soon. We are at your service, and we wish you well. Thank you for your valued support. ---Kind regards,The management of Citadines Balestier Singapore

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Quiet serviced apartment
Check in was fast, friendly and efficient. Room was clean, comfortable and quiet. Bed was firm with soft fluffy pillows. The shower floor unfortunately was very slippery when wet. I would recommend the installation of grab bars to make it safer to shower. The gym was huge. A good outdoor area with a swimming pool on the 6th. floor. Close to public transport, with a bus stop in front of the hotel and another opposite the apartment.
Stayed 10 nights in Sep 2023
Response from With Heartfelt Appreciation on 15 Oct 2023
Dear Valued Guest,Greetings! We are so grateful you took the time to leave us a perfect rated review for your 10 nights stay experience at our serviced residence and for letting us know you like the ambiance and décor of our apartments and facilities. --All of us truly value our guest satisfaction as our top priority and we are committed to our guests. It is guests like you and your lovely wife who make our job wonderful. Thank you! --We have truly enjoyed being of service to you and your wife, and we look forward to welcoming you back for more enjoyable and comfortable stays. In the meantime, we wish both of you well. --Kind regards,The management of Citadines Balestier Singapore

10/10 Excellent

Isham

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
There's less Halal food a round the area.
Stayed 4 nights in Oct 2023
Response from With Heartfelt Appreciation on 13 Oct 2023
Dear Isham,Greetings! Thank you for taking the time to leave us a perfect rated review for your experience at our serviced residence. We are thrilled you and your lovely partner had an excellent stay with us. --It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! --It has truly been our great pleasure and privilege to have been of service to you and your lovely partner. All of us earnestly look forward to welcoming both of you back. We are at your service, and we wish your lovely partner and you well. --Kind regards,The management of Citadines Balestier Singapore

10/10 Excellent

Lesley

Stayed 6 nights in Sep 2023
Response from With Heartfelt Appreciation on 25 Oct 2023
Dear Lesley,Greetings! Thank you for taking the time to leave us a perfect rated review for your experience at our serviced residence. We are thrilled you and had a fabulous 6 nights stay with us. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! --With your recent experience at our serviced residence, all of us truly Citadines Balestier will now be your choice lodging whenever your travels bring you and your husband back to our city-state, and you will recommend us to your family and friends back home. If there is anything we can do to assist you with your futures stays, we invite you to contact us as we would be most glad to be of assistance to you. --It has truly been our great privilege and pleasure to have been of service to you and all of us look forward to being of service to you again. We wish you well. --Thank you for your valued support. –Kind regards,The management of Citadines Balestier Singapore

8/10 Good

Jackie

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from With Heartfelt Appreciation on 3 Oct 2023
Dear Jackie,Greetings! Thank you for choosing our serviced residence and for awarding a high rating for your 4 nights stay with us. We are thrilled to learn you had a pleasant stay with us. –We sincerely hope our serviced residence will be your choice lodging whenever you are back in Singapore. If there is anything we can do to assist you with your future stays at our serviced residence, please do not hesitate to let us know as we would be most glad to be of assistance to you. --Thank you for giving us the great privilege and pleasure of being of service to you. We earnestly look forward to welcoming you back and being of service to you again soon. We are at your service, and we wish you well. --Kind regards,The management of Citadines Balestier Singapore

10/10 Excellent

HOMER

Business traveller
Liked: Cleanliness, room comfort
Great location and amenities
Stayed 6 nights in Sep 2023
Response from With Heartfelt Appreciation on 2 Oct 2023
Dear HOMER,Greetings from Citadines Balestier Singapore! Thank you for choosing our centrally located serviced residence and for taking time to review your stay with us. We are delighted to learn you awarded a perfect rating for your recent stay experience as it shows us you had a great stay with us! It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you for making us feel valued too! --With your experience staying with us, we sincerely hope Citadines Balestier will be your choice accommodation in Singapore, and you will also recommend us to your family and friends. If there is anything we may assist with your future stays at our serviced residence, we invite you to contact us as we would be most glad to be of assistance. --All of us have truly enjoyed being of service to you, and we earnestly look forward to welcoming you back soon. We are at your service, and we wish you well. Thank you. --Kind regards,The management of Citadines Balestier Singapore

10/10 Excellent

Maksym

Liked: Property conditions & facilities
Stayed 4 nights in Sep 2023
Response from With Heartfelt Appreciation on 10 Sept 2023
Dear Maksym,Greetings! Thank you for taking the time to leave us a perfect rated review for your experience at our serviced residence. We are thrilled you and your lovely partner had an excellent stay with us. --It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! --With your recent stay with us, all of us earnestly hope our serviced residence will remain as your choice lodging whenever you and your lovely partner are back in our city-state. --It has truly been our great pleasure and privilege to have been of service to your partner and you, and we earnestly look forward to welcoming you back. --We are at your service, and we wish both of you well. --Kind regards,The management of Citadines Balestier Singapore

10/10 Excellent

Justin C V

Liked: Cleanliness, room comfort
Stayed 7 nights in Aug 2023
Response from With Heartfelt Appreciation on 8 Sept 2023
Dear Justin C V,Greetings from Citadines Balestier Singapore! Thank you for your valued support for our strategically located serviced residence and for taking time to review your stay with us. We are delighted you have awarded a perfect rating for your stay experience with us. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you for making us feel valued too! --With your experience staying with us, we sincerely hope our serviced residence will be your choice accommodation in Singapore, and you will also recommend us to your family and friends. If there is anything we may assist with your stays, we invite you to contact us as we would be most glad to be of assistance. We are at your service, and we wish you well. --Thank you for giving us the great pleasure and privilege of hosting you at our serviced residence. --Kind regards,The management of Citadines Balestier Singapore

10/10 Excellent

SIMIONESCU

Travelled with family
Liked: Cleanliness, room comfort
clean, nice and useful
1.The bus station is in front of the hotel. Reverse sense is cross the street. Bus no 130, 145 and other offer you very good possibilities for airport and centre of the city. 2.The sleeping room has a separate door to bathroom. 3.Can find shoes closet. 4. A nice atmosphere under the shower.
1.
1.
2.
3.
Stayed 3 nights in Aug 2023
Response from With Heartfelt Appreciation on 5 Sept 2023
Dear SIMIONESCU,Greetings from your friendly team at Citadines Balestier Singapore! Thank you for choosing our serviced residence for your recent holiday in our city-state. ----We are delighted you and your lovely wife had a great stay with us, and you like the décor and ambiance of the 13th level one-bedroom Executive apartment you stayed in. --- With your recent experience staying with us, we sincerely hope you will now make our residence your choice accommodation whenever your travels bring you back to our city-state, and you will recommend us to your family and friends. ----Thank you for giving us the great privilege and pleasure of being of service to you and your lovely wife. We earnestly look forward to welcoming you back. We are at your service, and we wish both of you well. ----Kind regards,The management of Citadines Balestier Singapore

4/10 Poor

Kok liang

Travelled with partner
Liked: Amenities
Stayed for 28 nights couldn’t even get 1 day of free parking for brother’s visit. Asked receptionist to book for taxi but got grab instead which cost more. Pool was not clean, leaves in pool. Every morning around 6-8 you get woken up by noises like vacuuming or hair dryer also sounds like movement of furniture. On the day of checking out not a bit of pleasantry from staff in fact they were so relieved when I said I’ll try to get a taxi ourselves. Will we use this place again- NO
Stayed 28 nights in Jul 2023
Response from With Sincere Apologies on 2 Sept 2023
Dear Kok Liang,Greetings. We deeply regret to learn you and your wife have been dissatisfied with your stay at our serviced residence and we are truly sorry for the disappointment caused to you. -----We would like to assure you we have taken note of your feedback on our service, and we will investigate and seek improvements in the areas we lack. ----While we constantly strive to maintain the highest standard of customer satisfaction, it is most unfortunate we have fallen short of your expectations. Kind regards,The management of Citadines Balestier

10/10 Excellent

Tesi

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay Amazing views Check in process was quick and great service Would definitely stay here again
Stayed 4 nights in Aug 2023
Response from With Heartfelt Appreciation on 20 Aug 2023
Dear Tesi,Greetings from all of us at Citadines Balestier Singapore! We sincerely thank you for choosing our serviced residence for your recent \holiday in our city-state. We are heartened to learn you had a wonderful stay with us, and you like the décor and ambiance of the 26th level apartment you stayed in and our facilities, and you enjoyed the scintillating view of our cityscape from this apartment. ----We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be sharing your compliment with them, and we will thank them for their dedicated service. Thank you for making them feel valued too! ---All of us are thrilled to learn you will return to stay with us again and we shall do all possible to deserve your trust and ensure you have another enjoyable and comfortable stay. ----It has truly been our great pleasure and privilege to have been of service to you. We are at your service, and we wish you well. Thank you. -----Kind regards,The management of Citadines Balestier Singapore

10/10 Excellent

Swapna Sampoorna Devi

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from With Heartfelt Appreciation on 15 Aug 2023
DearGreetings from Citadines Balestier Singapore! Thank you for choosing our serviced residence and for reviewing your stay with us. We are thrilled to learn you and your friend had a wholly enjoyable and comfortable stay with us. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! -----All of us sincerely hope our serviced residence remains as your choice accommodation when you are back in our city-state, and you will recommend us to your friends and family back home. ----Thank you for giving us the great pleasure to have been of service to you and your friend. All of us earnestly look forward to welcoming you back. We are at your service, and we wish both of you well. Kind regards,The management of Citadines Balestier Singapore

10/10 Excellent

Frederick

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I had an incredible stay at this hotel in Singapore! The staff went above and beyond to make my experience memorable. From their warm welcome to their attentive service throughout my stay, I was truly impressed. The room itself was impeccable, offering a perfect blend of comfort and luxury. I can't wait to return soon and relive this wonderful experience.
Stayed 3 nights in Aug 2023
Response from With Heartfelt Appreciation on 10 Aug 2023
Dear Frederick,Greetings! Thank you for reviewing your recent stay at our centrally located serviced residence. We are delighted you and your lovely partner had an incredible stay with us, and you like the cleanliness and ambiance of the 8th level apartment you stayed in and our facilities. ------All of us sincerely thank you for your heartwarming compliment for our team’s service. Your compliment brings much cheer and motivation to our team members, and nothing motivates us more than knowing our service has been a main contribution to the success of your stay with us. Please be assured we will be sharing your heartwarming compliment with our team members, and we will thank them for their dedicated service. Thank you for making them feel valued too!–----It brings us much joy to learn you shall be returning to stay with us and we are truly grateful for your valued trust. If there is anything we can do to assist you and your lovely partner with your stays at our serviced residence, please do not hesitate to let us know. We shall definitely do all possible to deserve your valued trust and support. ----Thank you for giving us the great pleasure and privilege to have been of service to you and your lovely partner. All of us earnestly look forward to welcoming you back. We are at your service, and we wish both of you well. ------Kind regards, The management of Citadines Balestier Singapore

6/10 Okay

Lynn

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 7 nights in Jul 2023
Response from With Sincere Apologies on 10 Aug 2023
Dear Lynn,Greetings! Thank you for choosing our serviced residence for your holiday in Singapore. We deeply regret to learn you did not enjoy your 10 nights stay with us and we sincerely apologise for the disappointment and discomfort caused to you. -----We would like to assure you we have taken note of the valuable feedback you shared on the 02 post-stay surveys and our various teams have carried out the needed corrective works. Additionally, we would like to inform you our Housekeeping Manager has since counselled her team members who were responsible for the upkeeping of the 10th and 11th level apartments you stayed in and we are placing these team members under close monitoring for an indefinite time until marked improvements are realized. -----All of us sincerely hope you will give us another opportunity to welcome you back as we truly wish to create a better stay experience for you and recover your trust in our service. -----Thank you for giving us the privilege and pleasure of hosting you at our serviced residence. We earnestly look forward to welcoming you back. We wish you well. ----Kind regards,The management of Citadines Balestier

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, room comfort
Stayed 5 nights in May 2023
Response from With Heartfelt Appreciation on 23 May 2023
Dear Paul,Greetings from your friendly team at Citadines Balestier Singapore! We are delighted you had a wholly enjoyable and comfortable 5 nights stay with us and you like the ambiance and décor of our apartments. -----All of us sincerely thank you for your valued support and we hope Citadines Balestier will always be your choice lodging whenever your travels bring you back to Singapore. If there I anything we can assist with your stays at our serviced residence, please do not hesitate to let us know as we would be most glad o be of assistance to you. ----Thank you for giving us the great pleasure to have been of service to you and all of us earnestly look forward to welcoming you back. We are at your service, and we wish you well. -------Kind regards,The management of Citadines Balestier Singapore

10/10 Excellent

Bhavana

Travelled with partner
Liked: Amenities, property conditions & facilities
A very lovely and awesome property
Stayed 4 nights in Mar 2023
Response from With Heartfelt Appreciation on 16 Mar 2023
Dear Bhavana,Greetings from Citadines Balestier Singapore! Thank you for choosing our serviced residence and for taking time to review your recent 4 nights stay with us. We are delighted your partner and you had an awesome stay with us, and you like the ambiance and décor of the 16th level Studio apartment you stayed in and our facilities. ---With your recent stay experience, we sincerely hope Citadines Balestier will now be your choice serviced residence when your travels bring you back to Singapore, and that you will also recommend us to your family and friends. All of us have truly enjoyed being of service to your partner and you and we earnestly look forward to welcoming you back in the near future. We are at your service, and we wish both of you well. Thank you. --Kind regards,The management of Citadines Balestier Singapore

10/10 Excellent

Susanna

Liked: Cleanliness, room comfort
Great stay at Citadines Balestier!
Great stay at hotel. Good sized room with kitchenette. Useful desk if you need to sit and use your laptop. 5 min walk from Whampoa Hawker Centre. Gym was good if nobody else is using it, but can feel full if 3 people are in there at the same time. Laundry at $8SGD per wash is a bit excessive for a 30 min wash cycle. Plus an additional $8SGD if you want to use the Tumble Dryer. But overall an enjoyable stay!
Stayed 5 nights in Jan 2023
Response from With Heartfelt Appreciation on 9 Feb 2023
Dear Susanna,Greetings from your friendly team at Citadines Balestier Singapore ! Thank you for choosing our serviced residence for your recent holiday in our city-state and for letting us know your husband and you had an enjoyable and comfortable 5 nights stay with us. We are delighted you are impressed with the décor and ambiance of the 13th level Studio Premier apartment you stayed in and our facilities. All of us are indeed heartened to learn you find our location ideal and convenient, especially our proximity to many famous restaurants and Whampoa Drive Food Center. ------With your recent experience staying with us, we sincerely hope you will make Citadines Balestier your choice serviced residence whenever your travels bring you back to Singapore, and you will also recommend us to your family and friends. Should you require any assistance with your future stays at our serviced residence, please do not hesitate to let us know as we would be most glad o be of assistance to you. ------It has been our great pleasure to have been of service to your husband and you, and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service, and we wish both of you well. Thank you for your valued support.------Kind regards,The management of Citadines Balestier Singapore

10/10 Excellent

Jie En

Stayed 3 nights in Jan 2023
Response from With Heartfelt Appreciation on 23 Jan 2023
Dear Jie En,Greetings from your friendly team at Citadines Balestier Singapore! Thank you for reviewing your recent 3 nights stay at our serviced residence and for awarding a perfect rating for your experience at our serviced residence. We are delighted you had a wholly enjoyable and comfortable stay with us, and you like the décor and ambiance of the 27th level Studio Premier apartment you stayed in and our facilities.----With your experience at our serviced residence, we sincerely hope you will now make Citadines Balestier your choice accommodation whenever you wish to take a short respite from your busy schedule, and you will also recommend us to your family and friends. ----All of us have truly enjoyed being of service to you at our serviced residence, and we earnestly look forward to welcoming you back in the near future. We are at your service, and we wish you well. Thank you.----Kind regards, The management of Citadines Balestier Singapore

10/10 Excellent

Ban

Liked: Cleanliness, room comfort
A safe place
Quiet, Comfortable, Clean, Helpful Staff, that's what Citadines Balestier offered. No complaints at all.
Stayed 8 nights in Sep 2022
Response from With Heartfelt Appreciation on 15 Sept 2022
Dear Ban,Greetings from Citadines Balestier Singapore! Thank you for choosing our serviced residence and for taking time to review your recent 8-nights stay with us. We are delighted your lovely wife and you had a great stay with us, and you like the cleanliness, ambiance and décor of our apartments and facilities. ---We are truly humbled and appreciative of your heartwarming compliment for our team’s service ,and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. –With your recent stay experience, we sincerely hope our serviced residence will now be your choice lodging when your travels bring you back to Singapore, and that you will also recommend us to your family and friends. All of us have truly enjoyed being of service to your lovely wife and you and we earnestly look forward to welcoming you back in the near future. We are at your service, and we wish you well. Thank you. --Kind regards,The management of Citadines Balestier Singapore

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 17 nights in Aug 2022
Response from With Heartfelt Appreciation on 13 Sept 2022
Dear Valued Guest,Greetings from your friendly team at Citadines Balestier Singapore! Thank you for staying with us at our serviced residence and for letting us know you had a wholly enjoyable and comfortable stay. All of us have truly enjoyed being of service to you, and we earnestly look forward to welcoming you back soon. We are at your service, and we wish you well. Thank you for your valued support.Kind regards,The management of Citadines Balestier Singapore

10/10 Excellent

Gwen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and has all the amenities we needed. It was very quiet and comfortable. Would definitely stay there again!
Stayed 7 nights in Aug 2022
Response from With Heartfelt Appreciation on 1 Sept 2022
Dear Gwen,Greetings from Citadines Baestier Singapore! Thank you for choosing our serviced residence and for taking time to review your recent 7-nights stay with us. We are delighted your husband and you had a great stay with us, and you like the cleanliness, ambiance and décor of our apartments and facilities. ---It brings us much joy to learn you shall be returning to stay with us and we shall do all possible to be deserving of your valued trust. All of us have truly enjoyed being of service to your husband and you, and we earnestly look forward to welcoming you back in the near future. We are at your service, and we wish your husband and you well. Thank you for your valued support. ---Kind regards,The management of Citadines Balestier Singapore

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Very clean and compact. My husband and I stayed for a month but was very convenient overall ☺️ It’s not close to an MRT station but plenty of buses to get anywhere in singapore
Stayed 21 nights in Aug 2022
Response from With Heartfelt Appreciation on 27 Aug 2022
Dear Valued Guest,Greetings from your friendly team at Citadines Balestier Singapore! Thank you for choosing our serviced residence as your home away from home for your trip to our city-state and for taking time to review your stay at our serviced residence. We are thrilled to learn your husband and you are enjoying your stay with us. Please be assured your stay experience is very important to all of us and we are at your service. Should there be anything we may assist your husband and you with during your stay, please do not hesitate to let us know as we shall endeavor to make your stay with us as faultlessly enjoyable and comfortable as possible. We are at your service, and we wish you well. Thank you.Kind regards,The management of Citadines Balestier Singapore

10/10 Excellent

Manuela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Room with Kitchen was fantastic.So nice to have everything there, including the washing-machine The lighting in the Room could be more soft...( warm colour) But everything else was very nice. Especially the cleaners did a fantastic job :-)
Stayed 8 nights in May 2022
Response from With Heartfelt Appreciation on 30 May 2022
Dear Manuela, Greetings from your team at Citadines Balestier Singapore and thank you for choosing our serviced residence for your recent holiday in our city-state! We are delighted you enjoyed all aspects of your 8-nights’ stay with us, and you like the cleanliness and décor of the fully equipped 13th level one-bedroom Premier apartment you stayed in. It is always so heartening to learn our services, facilities and products have exceeded our guests’ expectations. --- We sincerely hope Citadines Balestier will be your choice serviced residence in Singapore and that you recommend us to your family and friend back home. Thank you for giving us the great pleasure of hosting you at our serviced residence and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service, and we wish you well. Thank you for your valued support. --- Kind regards, The management of Citadines Balestier Singapore

8/10 Good

Ammar

Business traveller
Liked: Cleanliness, room comfort
Stayed 17 nights in May 2022
Response from With Heartfelt Appreciation on 23 May 2022
Dear Ammar, Greetings from your friendly team at Citadines Balestier Singapore and thank you for reviewing your stay at our serviced residence. We are delighted to learn you have awarded a high rating for your stay experience as it shows us you have been happy staying with us. It has been our great pleasure being service to you and we earnestly look forward to welcoming you back. We are at your service, and we wish you well. Thank you. Kind regards, The management of Citadines Balestier Singapore

10/10 Excellent

Joyce

Travelled with group
Liked: Cleanliness, room comfort
Stayed 16 nights in Apr 2022
Response from With Heartfelt Appreciation on 26 Apr 2022
Dear Joyce, Greetings from Citadines Balestier Singapore! Thank you for choosing our serviced residence and for taking time to review your stay with us. We are delighted to learn you have awarded a perfect rating for your stay experience as it shows us you had a great stay with us. With your recent experience staying with us, all of us sincerely hope Citadines Balestier will now be your choice serviced residence in Singapore, and you will also recommend us to your family and friends. We have truly enjoyed being of service to you and we earnestly look forward to welcoming you back in the near future. We are at your service. Thank you.-- Kind regards, The management of Citadines Balestier Singapore

8/10 Good

Priya

Travelled with partner
Liked: Cleanliness, property conditions & facilities
the stay was good. we stayed at the Studio. It would be great if there was a washer and dryer.
Stayed 6 nights in Dec 2021
Response from With Heartfelt Appreciation on 14 Dec 2021
Dear Priya, Greetings from your friendly team at Citadines Balestier Singapore! Thank you for choosing our serviced residence and for reviewing your stay with us. We are indeed thrilled to learn you had a great stay with us. It has been our great pleasure to have been of service to you and we earnestly hope to welcome you back for more enjoyable and comfortable stays. Thank you for your valued support. Kind regards, The management of Citadines Balestier Singapore

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Property is in a local area of Singapore and whilst not on a MRT line it was easy to get transport around the island. Rooms were small but very clean...
Stayed 3 nights in May 2021
Response from With Heartfelt Appreciation on 3 Jun 2021
Dear Valued Guest, Greetings from Citadines Balestier Singapore! Thank you for choosing our serviced residence and for sharing your stay experience. We are heartened to learn you had an overall enjoyable ad comfortable stay with us and you like the cleanliness of our apartments and facilities. With your recent experience staying with us, we truly hope Citadines Balestier will be your choice serviced residence in Singapore and you will recommend us to your family and friends. Thank you for giving us the great privilege and pleasure of being of service to you. All of us earnestly look forward to welcoming you back and be of service to you again soon. Kind regards, The management of Citadines Balestier Singapore

2/10 Terrible

Verified traveller

Stayed 3 nights in May 2021
Response from With Sincere Apologies on 28 May 2021
Dear Valued Guest, Greetings. We deeply regret to learn you have been very dissatisfied with your stay at our serviced residence and we are truly sorry for the disappointment caused to you. Kindly allow us to assure you our management is very concerned as it is always our sincere hope our guests enjoy their stays with us. Regrettably, as you have not provided us with any details regarding your experience with our service and we truly want to improve in areas we lack, we would like to invite you to share with us some feedback on your stay to allow us to review our processes and service for improvements. We sincerely hope to welcome you back, giving us an opportunity to create a better stay experience for you. Thank you. Kind regards, The management of Citadines Balestier

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2021
Response from With Heartfelt Appreciation on 24 May 2021
Dear Valued Guest, Greetings from your friendly team at Citadines Balestier Singapore! Thank you for reviewing your stay at our centrally located serviced residence and for taking time to rate your stay with us. We are delighted to note you have awarded a perfect rating for your stay with us as it shows us you had a wholly enjoyable and comfortable stay with us. It has been our great pleasure and privilege to have been of service to you. All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us and we invite you to contact us if there is anything we may assist with your future stays with us. We are at your service. Thank you. Kind regards, The management of Citadines Balestier Singapore

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very beautiful view.
Stayed 5 nights in Mar 2021
Response from With Heartfelt Appreciation on 6 Apr 2021
Dear Valued Guest, Greetings from your friendly team at Citadines Balestier Singapore and thank you for giving us the great privilege and pleasure to have been of service to you. We are incredibly grateful you took the time to review your experience at our serviced residence and for letting us know you enjoyed most aspects of your stay with us. All of us are also thrilled to learn enjoyed the scintillating cityscape from the comfort of your apartment. We look forward to serving you and welcoming you back. Thank you for your valued support and all of us wish you well. Kind regards, The management of Citadines Balestier Singapore

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great staycation
Comfortable and relaxing staycation. It is accessible to food & transpo. The ambience of the hotel is modern & artistic. The staff are very accommodating & made us feel their hospitality. My grandson enjoyed the playground & swimming pool.
Stayed 3 nights in Feb 2021
Response from With Heartfelt Appreciation on 17 Feb 2021
Dear Valued Guest, Greetings from your friendly team at Citadines Balestier Singapore! Thank you for reviewing your stay at our serviced residence and for letting us know your lovely family and you had a wholly enjoyable and comfortable stay with us. We are delighted you liked the décor and ambiance of our apartments and facilities, and we are indeed heartened to learn your grandson had a great time at our pool area. It brings us much joy to know you have been impressed with the service of our team and we are truly grateful for your compliment. Your compliment has definitely brought great encouragement to them to strive for service excellence and continue to provide the best service possible. Thank you! We assure you our management shall be thanking and commending our team members for their excellent customer-focused service. With your recent experience staying with us, we sincerely hope you will choose our serviced residence whenever you need a short respite from your busy schedule, and you will also recommend us to your family and friends. --- Thank you for giving us the great pleasure and privilege to have been of service to you. All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service. Thank you.--- Kind regards, The management of Citadines Balestier Singapore

10/10 Excellent

Carolyn

Stayed 5 nights in Jan 2021
Response from With Heartfelt Appreciation on 11 Feb 2021
Dear Carolyn, Greetings from your friendly team at Ciatdines Balestier Singapore! Thank you for choosing our serviced residence and for taking time to review your recent stay with us. We are delighted you had a wonderful stay with us, and we sincerely hope Citadines Balestier will be your favourite lodging whenever you need a relaxing respite from your busy schedule. Thank you for giving us the great privilege and pleasure of being of service to you. We earnestly look forward to welcoming you back and being of service to you again. We truly appreciate your valued support. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

8/10 Good

SHEUT TING

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Stayed 15 nights in Jan 2021
Response from With Heartfelt Appreciation on 22 Jan 2021
Dear SHEUT TING, Greetings from your friendly team at Citadines Balestier Singapore! Thank you for choosing our serviced residence and for taking time to rate your stay with us. We are delighted you enjoyed most aspects of your stay with us. With your recent experience staying with us, we sincerely hope you will make Citadines Balestier your choice serviced residence in Singapore . It has truly been our great pleasure and privilege to have been of service to you and all of us earnestly look forward to welcoming you back and be of service to you again. Thank you. Kind regards, The management of Citadines Balestier Singapore