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Rating 10 - Excellent. 9 out of 109 reviews" "
10 - Excellent
9
Rating 8 - Good. 26 out of 109 reviews" "
8 - Good
26
Rating 6 - Okay. 31 out of 109 reviews" "
6 - Okay
31
Rating 4 - Poor. 18 out of 109 reviews" "
4 - Poor
18
Rating 2 - Terrible. 25 out of 109 reviews" "
2 - Terrible
25
5.4/10
Cleanliness
5.8/10
Staff & service
4.6/10
Amenities
5.0/10
Property conditions & facilities
Reviews
6/10 Okay
Verified traveller
Travelled with family and small children
1 Feb 2020
Liked: Staff & service
Disliked: Cleanliness
It’s a run down property, best thing is able to accommodate large amount of people and the bbq pit is right at the front of the chalet.
Your reason- Due to upgrading to digital line, no network at all. You should have an alternative for guest. What can you do in the night without TV programmes. Not even the mediacorp basic channel .
Wifi not working! Tv not working!
Water heater not working! The staff so rude, can't even satisfy the customer needs! Only give a nonsense complimentary little stuff like tables n fridge! Doesn't even feel like a chalet! Worst ever experience! Even the staff name of Nithia said he is the incharged, been talking to him about my needs not helpful only say can't do anything about it, like seriously incharged? Worst.
Pls renovate and upgrade yr room and bbq pit too old toilet too old television not working toilet door so old even the lock faulty. Never provide
big dustbin or rubbish plastic bag. Price too expensive like hotel but
the place is very dissapointed.
Verified traveller
Stayed 2 nights in Nov 2019
6/10 Okay
Verified traveller
Travelled with group
17 Nov 2019
Liked: Staff & service
Tv is not working the day we check in.
Overall is ok
Verified traveller
Stayed 1 night in Nov 2019
8/10 Good
Norah
Travelled with family and small children, Travelled with group
5 Nov 2019
Liked: Cleanliness, staff & service
Great time but only the TV is not working during my stay there.
Old run down place.....not within expectation....disappointed
Lina
Stayed 2 nights in Oct 2019
4/10 Poor
Kumara
21 Oct 2019
Liked: Cleanliness, staff & service, room comfort
spoilt
To be honest the place its already a good spot where amenities are all nearby just a walking distance except furing the night time when the back gate are closed. For me to be paying that amount for just one night its not worth it. First of all towel with stains the telephone cant be used at all n the tv oh my god it is spoilt n the plug itself are broken. To think u guys gave us a list of anything that is spoilt or broken or eith any stains you have the right to deduct from the deposit money. You should have checked your room first before handing it to us. N lastly when i call the receptionist to inform them they told me they would send their guys over to check. Till midnight no one came to check. The unit is cherryloft blk J unit 02
They indicated in their terms and conditions that guest have to lower down their volume after 10pm but they night shift staff is terrible at handling the guest noise level. They just dont bother despite several complaints being made.
Mommoie
Stayed 1 night in Aug 2019
Response from Eby on 24 Aug 2019
Dear Mommoie,
Greetings from CherryLoft!
We took immediate action regarding your feedback.
Thanks for your feedback.
This property has lot of potential. It’s a heritage resort that has been well maintained but still could use some attention. The vibe is good. The pool is really amazing. The staff is friendly and inviting. The beds and linens we’ve very clean and smelled nice. The AC worked like a cham. So the critical elements are there. Issues are that the need attention to detail. The bathroom has a slight leak that needs attention. The kettles plugin did not match the outlet. There were toothbrush kits but no coffee or tea packets. There was soap in a dispenser but no shampoo. The curtain in the kitchenette was a little short for the windo (which I remedied by putting my suitcase there) If these guys get some of these basics handled they have a winner I would stay thee again - it’s quite, comfortable and convenient to the airport.
Terrible ! Cockroaches, tv didn’t work , ceiling fan broke, wires everywhere, one room smelt of cigarettes, very expensive, pool had bandaids in it, whole place was dusty and filthy, refused to let us leave after paying through Expedia, Expedia offered no help and like 0.5% refund
Terrible experience
Don’t do it
the resort is suitable for gathering, BBQ, nature
Good services
clean
SEW
Stayed 1 night in Nov 2018
8/10 Good
Nur
1 Dec 2018
Liked: Room comfort
Not bad
The housekeeping very slow and not helpful most of the time.
Nur
Stayed 2 nights in Nov 2018
8/10 Good
Verified traveller
8 Nov 2018
Liked: Staff & service, room comfort
Verified traveller
Stayed 2 nights in Nov 2018
6/10 Okay
Verified traveller
7 Nov 2018
Unexpected fees
Upon check in, the staff had difficulty in finding my booking as I had booked the chalet by Hotels.com. Eventually they found the booking tagged under Expedia. As with all hotel bookings, a deposit is required by the hotel management. However, Cherryloft only accepts cash deposits. There is a one dollar charge for every $100 transacted via NETS. I had two bookings so I was charged $202 instead of $201 even though it was one transaction. Unfortunately, no credit cards transactions were available. When asked about the surcharge for NETS transactions, the check in staff shared that it is their company policy and can be found in their website. I’ve checked their website and it only states cash deposits will be refundable upon check out. There’s no ATM available at their chalet buildings too.
The check in staff emphasized greatly of the house rules during checkin and their respective penalties. However, policing it was not carried out. So loud music was heard and chalet goers making a lot of noise well past midnight.
Room door couldn’t be closed unless you exert force. Sofa was torn very badly and bbq pit outside wasn’t clean up properly eg. still have some kind of sauce on the pit sides.
Verified traveller
Stayed 1 night in Nov 2018
8/10 Good
Angustia
5 Nov 2018
Liked: Cleanliness, room comfort
Short vacation is okay
Comfortable and convenient for the whole family.
Angustia
Stayed 1 night in Nov 2018
6/10 Okay
Verified traveller
30 Oct 2018
Disliked: Property conditions & facilities
The place was overpriced. The booking didnt go thru and i wasnt even notified of it.
Verified traveller
Stayed 1 night in Oct 2018
8/10 Good
Sani, singapore
30 Oct 2018
Liked: Staff & service
Grass too long,alot of lizard.
Love to come back.
Hope that it can improve.
Budget chalet... Quality not there... Room condition quite bad.. Pretty rundown..
Water leaking....
*acceptable customer service good, able to change roomif needed*
Close to airport but nothing else around we checked in at 9pm the $100 deposit was a bit of surprise read the fine print when booking as we didn’t have cash it went on our card and was told by staff it will take a week to refund.There was no where to grab a bit to eat in walking distance everything closed at 10pmThe room was very basic and need a lot of TLC
Karin
Stayed 1 night in Jul 2018
Response from Cherryloft Resort on 16 Aug 2018
apologies for the inconvenience caused.
6/10 Okay
wan, singapore
12 Jul 2018
nice for small bbq party
one night stay it good enough.. for family gathering..