Hotel Mewah di Sierra de Guadarrama

"I was awakened at 12.20am by the guest next door slamming his door. I rang Reception and they said they would have a word with him. That didn't work. The next night he woke me up at 4.30am. I rang Reception: the receptionist said they couldn't hear the door slam (I was on the 5th floor). When I insisted, they moved me to a room that was badly in need of refurbishment. They have not yet agreed to refund me for the two sleepless nights, despite admitting that the behaviour of the guest next door...

"Excellent"

"Nice rooms, very few amenities, no coffee in the rooms, Outdoor pool was not open yet, but looked ready, (34 degrees outside. People sitting in the lawn, lounge chairs weee locked up , asked to pay 12 euros each to use the indoor pool!!! Was once a nice hotel, a little dated and will nickel and dime you. Stuffy atmosphere"

"Amazing property! We loved everything - the art, beautiful furniture, woodwork, pool and the breakfast. The staff were extremely knowledgeable and have great recommendations. Easy parking. Big room. Friendly restaurant and bar staff too. Loved everything minute of it and can’t wait to return."

"Carmen at the front desk was amazing!!! Excellent breakfast! Comfortable bed👍‼️"

"Beautiful room with hot tub, nice garden outside where we could go in the sun, excellent buffet breakfast"