Hotel Dekat Shoppes at Cleveland

"Their website and the Expedia website said they were pet friendly and accepted cats and dogs. I arrived after a 12 Hour drive tired and ready to check in to my reserved room. When I reminded them I was checking in with a dog they said only dogs 25 lbs or less (and no cats!) the front desk agent denied me a room because my golden retriever weighed over 25 lbs. I was left searching for a room at 11 pm when I thought I was just going to my room. I had to drive 25 miles to find a room. The “pet...

"Stephanie at the front desk was awesome! She help me with my rewards."

"The rooms are clean. We had a problem with the lights in our room and were moved quickly to a different one. The staff was very courteous and helpful"

"This would be a great place to go with a large group like a family reunion or a wedding but we were there for the weekend for a basketball tournament by ourselves. The lodges are set up with a common area in the middle and the sound goes right through the doors. We had people playing pool at midnight and could hear everything. We could also hear the people above us walking around and there was a squeaky spot in the floor that they stepped on over and over. They were early risers, about 6...

"Clean rooms great staff"

"Didn’t like that parking was a far walk. The bathtub was huge and enjoyed my stay."

"Great location."

"Was told upon arrival that they no longer had a room for us hut that they had made sure to book us a room at another hotel. We were then sent to another hotel and was not provided the accommodations we booked so there was not a bed for my son. Will never book with them again."

"Heart of downtown walking distance to Cains ballroom. Cool area"

"Hotel was full and no maintenance on staff or available- we were just told “sorry” about a toilet that didn’t work. Stopped serving /restocking breakfast 45 min before people were told at check in it would end."

"Beautiful hotel. Room was HUGE! Sometimes they are tiny in boutique hotels. Coffee shop was just ok. Did not dine there."

"We were first shown a room where the bathroom hadn't been cleaned, towels all over the floor, etc. Just very obvious. We switched rooms. The young man on shift that night (it was after midnight) was very helpful. The next day we went to a concert and came back in a wave. About 25 people stood in the lobby for nearly an hour waiting on someone to help us with a variety of things. Some people were trying to check in, some just wanted a towel, some needed a pillow, some wanted to purchase snacks....

"Safe, clean place"

"The staff was easy to work with, as I had a schedule change. If in Tulsa again, I would stay in this facility."

"Great experience"

"1. Check in was smooth. 2. The description for the bar/restaurant was misleading. It was a small bistro that had wasn't open at most of our wknd stay. 3. Not much to choose from for breakfast. Just burrito, breakfast bowl, or breakfast bagle with bacon, which was made to order. 4. Housekeeping never came to clean room. We had to call front desk each day for towels/wash clothes 5. Valet was $30/day but only operates from 6AM to 12AM. If u move your car after those after hours, u would have to...

"Clean room great staff"