Hotels in Shirogane Onsen, Biei

"The staff was wonderful, especially the Korean gentleman who was at the front desk who spoke wonderful English. Everything about this place was wonderful and I would recommend it 100%. "

"Okay"

"Amazing hotel. Clean, friendly staff, delicious onsite restaurant, baby cot available, beautiful views, free parking, free laundry, free wine tasting. Highly recommend."

"Room is clean and staffs are helpful although better understanding of English would be welcome"

"About 10-minute ride on a bus to Kitanomine zone, not crowded, with 340 yen for round trip ticket which is offered by the hotel for guests. About 10-minute walk from the hotel to market places & restaurants. It is a quiet town. "

" Good"

"The unit itself was gorgeous! Location was perfect. Literally a 2 minute walk to the main base. Nice coffee shop in the lobby offering grab and go as well. The disappointing aspect was the service. It felt like we were in an Airbnb with no service. Often times you’d pass the front desk and it’d be completely empty. Upon checking in we were not told about parking, resort area, direction, amenities etc. it felt very rushed and do it your own kind of service. They didn’t respond to emails I sent prior to the stay sling for dinner recommendations and room inquiry. The only way to connect with the staff is through WhatsApp. Not a fan of the service and feel like it shouldn’t be advertised as a hotel. "

"Room was nice, suitable for a couple if you're happy to sleep in separate beds. 2 king single mattresses with additional bedding in storage compartment for additional people. Shower was great with great water pressure, though no ventilation so it would get very steamy very quickly. Fridge wasn't on when we arrived, had to turn it on ourselves. You get a hair dryer, a kettle, 4 cups and 4 mugs. No utensils and the microwave is in the shared space where the washing machines and dryers are. Inconvenient yet tolerable. The entire building is made from wood so you can hear every movement, especially from people above/below or next to you. We had issues with the people below us and their children running and jumping around late at night which kept us up, despite me confronting them about it and asking them to keep it down, as well as the property asking them to do the same. Though this isn't specifically related to the property itself, this was definitely the biggest drawback. If it had better acoustic insulation it would have been perfect, though due to this issue, I don't see us staying here again. I suggested that management put signs up to establish a dedicated "quiet time", and charge people who continuously ignore it (yes they were that bad). I'm not one to complain or leave bad reviews, but the noise travel was a major issue for us that I think everyone should be aware of. Overall, it's very clean and new, and has small shops next door, though a bit far from restaurants. "

"Friendly service and good hot natural onsen with nice, great assortment of dishes for dinner and breakfast buffet. The room is nice clean and bed is comfortable. very fast wifi. Everything went well and exceeded expectations"