"The room was comfortable, well-appointed, and surprisingly spacious for Namba. The air conditioning and television were also very easy to use, which is a welcome touch for non-Japanese-speaking travellers, as hotel room controls in Japan can sometimes be difficult to navigate, even with AI translation tools.
What let the hotel down, however, was the breakfast experience. There were lengthy queues each morning simply to be seated, as only one hostess was managing the process. Most guests do not want to begin their day by waiting in line for up to 15 minutes, particularly when there are plenty of vacant tables available in a large dining area. It seemed unnecessary for guests to have to wait to be formally seated.
Once inside, there was further congestion due to there being only one coffee machine and one toaster, resulting in even more queuing in what is clearly a very busy hotel.
Overall, the room itself was excellent, but the breakfast operation would benefit from some improvements to better accommodate the number of guests."
"We absolutely LOVED our stay at Universal Port. It was about a 5 minute walk from the train station and right next to City Walk. You could see Universal Studios from our window! Plus our room had an amazing view of the water. The room was super spacious and very clean. We added the breakfast buffet option onto our stay and it was well worth it! The buffet was very nice and delicious with tons of options. I highly recommend doing that. The only negative thing I can think of is their washer/dryer situation. There was a HUGE line to use their coin-operated washer and dryers. Not only that, but the machines have locks on them so if someone doesn't come get their laundry, that dryer or washer stays locked for good until they returned. Because of this, about 4 or 5 washers & dryers were locked, not being used for 3-4 hours. Besides that, everything was amazing. I loved the Minion theme of the lobby as well, it got us super excited for our day at Universal! If we ever go back, we will 100% stay here again!!"
"Best located hotel of our whole Japan trip, right next to Dotonbori. Staff were an absolute delight. Great great experience overall and would happily go back."
Are you looking for a romantic holiday? Our guests also love Shinsaibashi for its array of dining options and major shopping area. If you want to explore the area, you might head to Shinsaibashi-suji Shopping Street. If you'd like to stay close to a particular destination, you can sort by neighbourhood and proximity to top sights, so you'll be able to see everything on your list.
What is there to do in Shinsaibashi?
There's nothing better than experiencing a new place with your sweetheart, so consider taking time to discover all that Shinsaibashi has to offer. Couples looking for a little of everything will enjoy Shinsaibashi for its shopping, restaurants and hot springs. Shinsaibashi-suji Shopping Street is one of the local sights that might be worth a stop.