Mandarin Oriental Hotel Group Sheung Shui hotels

"The hotel offers a value alternative to the other chain hotels in Hong Kong. The location is not the most convenient for shopping or nice restaurants, but taxis are always available. The harbor view rooms have been recently redone vs the city view rooms which are showing their age. Also the city view room had a damp AC smell. The hotel restaurant had a nice breakfast and dinner buffets plus an a la cart menu. The major issue I had was when booking a reservation online I accidentally entered the wrong date and clicked confirmed before realizing it. I canceled the reservation and rebooked for the correct dates. After my arrival and speaking with hotel management they refused to refund my $500 USD for the wrong dates!!! I will not be staying at this hotel again."

"Spacious room centrally located. I will definitely stay here next time!"

"It was our first stay at this hotel in Hong Kong and it didn’t disappoint at all. Our Suite was spacious and clean, staff were amazing and the shuttle to MTR and Airport was a big plus for us. Breakfast was pretty good and we enjoyed it every day. "

"All was good except the Lounge Staff. I felt like I was not welcome there. Ordered 2 beers and a cheese platter. Waited 20 minutes after the beer and no cheese platter. When I asked about it, the guy was non-caring and relied with a "will bring it now". I told him to forget it and left. He Tried getting a tip as well. :). After that, I ordered room service and the service was Excellent!"

"Overall my stay was pretty good except the room was a bit small for two, and there was no outlet for the hairdryer in the bathroom. There were plenty of choices for the breakfast. I don’t think there is any airport shuttle; however, airport bus A21 stop is just steps away from the hotel."

"Great"

"Convenient location right across from the museum and the famous stars bridge. Area surrounded by shops, restaurants and indoor food malls. Walking distance to the subway as well. My room has a beautiful view of the water and the opposite town, at night can see the laser light show from the buildings across the water."

"A clean and good service hotel. "

"Not sure when this property opened. It is in as new condition. Room was not large, but made perfect use of available space. Perfect for a night in transit at Hong Kong International Airport. After receiving booking confirmation the hotel provided very specific information regarding the free shuttle along with other options to get to the property. Shuttle worked well in both directions."