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Reviews of Holiday Inn Express Hotel & Suites Sherman Highway 75, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Sherman Highway 75, an IHG Hotel
2909 Michelle Dr, Sherman, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 342 out of 735 reviews" "
Rating 8 - Good. 185 out of 735 reviews" "
Rating 6 - Okay. 100 out of 735 reviews" "
Rating 4 - Poor. 64 out of 735 reviews" "
Rating 2 - Terrible. 44 out of 735 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Mark

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I stay at HIE often , this is worst property I have stayed at …. Terrible condition
Stayed 2 nights in May 2024

6/10 Okay

Tara

Stayed 2 nights in Apr 2024

6/10 Okay

Carolyn

Got a rash from the bed
Stayed 1 night in Mar 2024

8/10 Good

Bruce

Travelled with partner
Liked: Cleanliness, staff & service
Difficult to walk safely to a restaurant. Ventilation system very noisy. Nice breakfast.
Stayed 1 night in Apr 2024

4/10 Poor

Patricia

Travelled with family, Travelled with group
This property was very old and had a very bad odor to it. Also, I booked two rooms at the same time and they were on two different floors. My son saw a cockroach come out of the drink dispenser at breakfast. Overall, I was very disappointed.
Stayed 1 night in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service
It was in as good a condition as you can expect from an older property. Conveniently located for restaurants in Sherman.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Apr 2024

6/10 Okay

Lavonna

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property location was great, but this property has not been properly maintained and it is time to update the the rooms. Also, we experienced alot of noise from the room above us nightly and it was hard to rest. We contacted the front desk and I'm assuming they contacted the other guest, so the noise was down for the first night, but every night we experienced kids jumping up and down. So we didn't get much rest and on our trip. We were up visiting ailing family and it would have been nice to have the elevator and ice machine working. We chose this facility oppose to our usual and based on the brand we look for better. Just time to update the units furniture and bedding. Also, need to improve the lighting around the facility due to duck off view of the hotel.
Stayed 3 nights in Feb 2024

2/10 Terrible

Jim

Travelled with pets
Said on listing pet friendly, they are not! Could not stay there! Please refund!
Stayed 1 night in Feb 2024

4/10 Poor

Neil

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty hotel.
This hotel needs to shut down for renovation. We noted that it was going to be at some point. The room was dirty and in desperate need of a thorough cleaning and updating. Portions of the shower handle (hot/cold description and directions) were not even connected. The service staff were friendly and very supportive. We will not stay there again until it is renovated and we hope that is soon.
Stayed 5 nights in Feb 2024

6/10 Okay

Melissa

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is nothing fancy. The furniture had stains, there were some loose tiles in the bathroom. Desperately needs updating and new furniture.
Stayed 1 night in Feb 2024

10/10 Excellent

Jin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Denise

Disliked: Cleanliness, amenities, property conditions & facilities
We found a dead cockroach in the bathtub. The mattress was awful with very little coverage. The morning revealed no hot water for the entire hotel. This hotel needs updating. We are waiting to see is we receive extra points for our inconvenience.
Stayed 1 night in Feb 2024

4/10 Poor

Tammie

Travelled with family
Disliked: Property conditions & facilities
The reason we stayed was for the pool and hot tub and it was closed my kids was not happy
Stayed 1 night in Jan 2024
Response from Casey A. Leach on 29 Jan 2024
Thank you for your kind review, we look forward to seeing you on your next stay.

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. We were in town for a funeral and had to add additional rooms. Staff made that so easy.
Stayed 3 nights in Jan 2024
Response from Casey A. Leach on 29 Jan 2024
Thank you for your kind review, we look forward to seeing you on your next stay.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Casey A. Leach on 29 Jan 2024
Thank you for your kind review, we look forward to seeing you on your next stay.

8/10 Good

ROGER

Travelled with family
Staff very good, friendly. Hotel seemed clean and comfortable. Would stay again
Stayed 1 night in Jan 2024
Response from Casey A. Leach on 29 Jan 2024
Thank you for your kind review, we look forward to seeing you on your next stay.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Upgrades and fumigation needed.
ANTS! Lots of ants in the room mainly around the window unit (ground floor room). The card key didn’t work on the side entrance to the building. People kept placing pebbles to keep it from closing all the way; not secure/safe for guests. The desk clerk was exceptionally professional, polite, and efficient. Great location close to food and shopping.
Stayed 1 night in Dec 2023
Response from Casey A. Leach on 29 Jan 2024
Thank you for your kind review, we look forward to seeing you on your next stay.

6/10 Okay

Adrienne

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We opened up the dogs bed and it was broken with pieces hanging off. The front desk clerk kindly sent up a rollaway bed for us to use instead. There was a joke in my top sheet. Clips were broken off the toilet. They are undergoing renovations so hopefully these problems will get sorted.
Stayed 1 night in Dec 2023
Response from Casey A. Leach on 29 Jan 2024
Thank you for your review

4/10 Poor

Tina

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Will not stay at this property again. Missing remote, so could not watch TV, phone did not work and AC did not work. Told the lady at front desk and she to not care. Said she couldn't help me because I went through another sight to book my stay.
Stayed 1 night in Dec 2023

6/10 Okay

Charles

Travelled with family
Disliked: Cleanliness, amenities
Would have rated lower but staffing is limited on Christmas and it should be. Probably wouldn’t stay again
Stayed 3 nights in Dec 2023
Response from Casey A. Leach on 29 Jan 2024
Thank you for your review.

10/10 Excellent

Boyd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Casey A. Leach on 29 Jan 2024
Thank you for your kind review, we look forward to seeing you on your next stay.

2/10 Terrible

Malinda

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room key would not work so they switched us rooms. They are doing construction or remodeling on hotel and alot of stuff looks bad. Seems dirty
Stayed 1 night in Dec 2023
Response from Casey A. Leach on 29 Jan 2024
Thank you for your review, we hope to see you on your next stay

6/10 Okay

JANET

Disliked: Staff & service
Had requested senior citizen discount...because booked through third party, was told not possible.
Stayed 1 night in Dec 2023
Response from Casey A. Leach on 29 Jan 2024
Thank you for your review, we hope to see you on your next stay

2/10 Terrible

Dalton

Stayed 1 night in Dec 2023
Response from Casey A. Leach on 29 Jan 2024
Thank you for your review,

10/10 Excellent

PAUL

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Casey A. Leach on 29 Jan 2024
Thank you for your kind review, we look forward to seeing you on your next stay.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Casey A. Leach on 29 Jan 2024
Thank you for your kind review, we look forward to seeing you on your next stay.

4/10 Poor

RUSSELL

Disliked: Property conditions & facilities, room comfort
The hotel was more pricey than others nearby but had a working hot tub and that’s what we wanted. Found the facility was older and in need of renovation. There was a sign saying they are working on it but there was no evidence of it. Our second night of three presented a family in the room above us using it as a jungle gym…literally! No sleep until after 11 p.m. Early in the morning (we were there to get away and rest) it started again…constantly! We had called the front desk twice the night before but there was nothing they could do. The next day, the manager found another room for us to move to. It was of the same condition as the one before, but heavenly quiet! So, we were safe, sone tired, but staff were fabulous, just not the facility.
Stayed 3 nights in Dec 2023
Response from Casey A. Leach on 29 Jan 2024
Thank you for your review, we take all feedback seriously and we hope to see you on your next stay.

10/10 Excellent

michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They sell out for a reason!
Breakfast was amazing! Stephanie was so accommodating, she raised the bar. Front desk staff was helpful and patient.
Stayed 1 night in Dec 2023
Response from Casey A. Leach on 29 Jan 2024
Thank you for your kind review. We look forward to seeing you on your next stay.

10/10 Excellent

ANDREW

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service! Front desk attendant went above and beyond for us!
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Friendly breakfast staff in town
The staff was great and very helpful especially the front desk and the breakfast lady
Stayed 1 night in Nov 2023

8/10 Good

Rhena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve always been happy with our stays at holiday inn express. I don’t like to complain, but we did have a couple of things to bring up. My bro-in-law had a frig that made awful sound when compressor was running so we unplugged the refrigerator. Our bathroom floor needed some repair with grouting and we found a long dark hair on tub. ( our hair is grey/white). Please add USB ports to rooms. This establishment is under some updating/ construction, but was not a bother to us. My bil loved the fresh early morning breakfast. We would stay again. Hopefully more room options will be available soon. Didn’t really need a suite.
Stayed 1 night in Nov 2023

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
AC/heater did not work very well so we experienced swings from too warm to too cold. Otherwise our stay was good.
Stayed 1 night in Nov 2023

4/10 Poor

Terance

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I have stayed at Holiday Inn Expresses on many occasions, and this was the dirtiest and most poorly maintained one I have ever stayed at. Upon arrival, one of the two elevators was broken and on my last day, the only remaining elevator was broken so I had to carry my bags down four flights of stairs. There was dirt and graffiti in the elevator and incredibly poor patchwork done in my bathroom, which was also dirty. Just a horrible experience.
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great workers
Stayed 3 nights in Oct 2023

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Brad

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff friendly. Hotel had a Moldy smell. Room snelled musty and like smoke. The longe chair in the room was misding andbjust a big blank space remained
Stayed 2 nights in Oct 2023

8/10 Good

Jose Luis

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

6/10 Okay

Leslie

The room was run down and towels were dirty.
Stayed 1 night in Oct 2023

4/10 Poor

Richard

Liked: Cleanliness
Disliked: Property conditions & facilities
Poor tub/shower-very poor checkin-computer troubles Noisy AC- too expensive-
Stayed 1 night in Oct 2023

8/10 Good

Kendra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Property is under construction, but mostly clean. Bathroom had a few issues that needed repair, but not horrible. Chair had a stain, but bed sheets were clean and soft. Breakfast was decent
Stayed 2 nights in Sep 2023

8/10 Good

Mark

Stayed 3 nights in Oct 2023

10/10 Excellent

Jeffrey

Stayed 2 nights in Oct 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Karen

Stayed 1 night in Sep 2023

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Casey A. Leach on 19 Sept 2023
Thank you for your kind review.

4/10 Poor

Kristopher

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was in disrepair the walls had patched spots with no paint on them the sofa bed was completely tore up and wasn’t usable the fridge had a roach in it the linens were stained and should of been thrown away but they keep using them it was not what’s I expected for $175 dollars a night I wouldn’t stay here again
Stayed 1 night in Sep 2023
Response from Casey A. Leach on 19 Sept 2023
Thank you for your review, we take all feedback and hopefully can improve your next stay.

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Casey A. Leach on 19 Sept 2023
Thank you for your kind review, we look forward to seeing you on your next stay.

4/10 Poor

Guy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hard pass
Overall the hotel is not well maintained. Mold around the tub. Drywall falling off in the bathroom. Carpet in the room was dirty. Yuk is all I can say.
Stayed 1 night in Aug 2023
Response from Casey A. Leach on 19 Sept 2023
Thank your for your review.