Exterior

Reviews of Hedong Citycenter Hotel

3 out of 5
Hedong Citycenter Hotel
19 Yanhe East Road, Luohu, Shenzhen, Guangdong

Reviews

6.6
Rating 10 - Excellent. 18 out of 249 reviews" "
Rating 8 - Good. 91 out of 249 reviews" "
Rating 6 - Okay. 92 out of 249 reviews" "
Rating 4 - Poor. 31 out of 249 reviews" "
Rating 2 - Terrible. 17 out of 249 reviews" "

6.6/10

Cleanliness

6.4/10

Staff & service

4.0/10

Amenities

6.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
My booking is twin beds room, 3 nights with computer room, the counter man said all the computer out of date and do not have such room now. He said anyway I can use their staff computer at the lobby. Why should I paid more and enjoy little. Drinking water 5RMB per bottle, it is not free. Corridor dark, dirty and smelly. room service staff like to argue with guest, and intented do not provide tooth brush for the following day.
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with group
Disliked: Amenities
Okay location, not the best I’ve stayed in during my times in Shenzhen. Rooms were acceptable level of clean but definitely meh not great. Beds are hard. It was a bit dodgy, their cards suggested escorts in the hotel, wouldn’t stay here again.
Stayed 1 night in Jul 2019

4/10 Poor

ric

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not so recommended
Not so good as old hotel and a little far from train station.
Stayed 1 night in Jul 2019

4/10 Poor

Valentino

Disliked: Staff & service, room comfort
Disappointed
The receptionist rude and absolutely not her job, if you don’t want to interact with people, change job!!! Place was fine, really old establishment, bed is really hard.
Stayed 1 night in May 2019

4/10 Poor

JI

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed at this hotel service
the stay here was not what I expected. The rooms could be cleaner, bathrooms should also be cleaner, I was most dissapointed with the hard beds and the pillows. No coffee and tea in the rooms, and no complimentary water, Poor Wifi quality Reception not speaking English. I would not stay here again.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Most hotels in China provide free bottles of water. Hedong is the only hotel that is too cheap to give free small bottles of water!!!!
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Only for Low budget traveler
Good for low budget travelers. Room is clean, with wood floor, but furniture, fridge, bathroom etc.. old, need update. Cleaning lady makes it very clean every day. Internet is fine. But you may see some insects in the bathroom during the night like small roaches. No English speaking staff but with google translate we can manage.
Stayed 11 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Not cheap with these conditions
The location is good, but things are old. The condition of the bathroom is old and not very clean.
Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveller

Business traveller
Disliked: Amenities
I like the location, convenient walking distance to Laojie. Hotel has very poor Wi-Fi and there is an odor of sewer coming from the bathroom. Also, last time i caught a cockroach’s size bug in the closet.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Older hotel for the price.
QQQ3838. This is an excellent hotel for the price. The Manager always offer very friendly services. English is ok but Limited. The hotel is an old hotel and has good size room. Some updated already done in the hotel, but expect that it is a old hotel. To get there is easy by public transportation. If you do not have heavy Baggage, you can get off in LaoJie, as you need to get out the station and go over a bridge, if you have heavy baggage then get off in Guomao, it is a longer easier walk. You can also take bus 38 from Luo Hu Border, I think it is only 3 stops, get off in JinWei Building 金威大厦, walk West and then turn North, pass a big KTV and the hotel is in the front pass a small shops. There are two other smaller hotels or guest house before the hotel. The hot spot around this area is Lao Jie. There is a big shopping area for food and shopping. Then Goumao area has big shopping mall. Both is about 10 minutes walk. KTV next door offer about RMB$65 lunch buffet and singing for 3 hours, great deal. There is a dinner buffet in the hotel for RMB$128, cross the road and in the East side of JinWei Building bus station, you need to walk East pass under the Train Bridge, the hotel is in your right (south) hand side. Hope all this help.
Stayed 1 night in Nov 2018

4/10 Poor

esther

Disliked: Cleanliness, staff & service
If you need WiFi services this one it’s no !
The internet doesn’t work... !
Stayed 3 nights in Aug 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Staff at desk does not care about their customers, just the bottom line. No one speaks English so communication is very challenging. Housekeeping is very nice, and the beds are clean. But little in the hotel is thoroughly cleaned. Wifi is sketchy.

4/10 Poor

Mark, Chicago

Disliked: Cleanliness, staff & service, property conditions & facilities
Internet is almost non-existing. Bathroom hasnt been updated since ...30years. No complementary water.
Stayed 2 nights in Mar 2018

4/10 Poor

Chan , Malaysia

Disliked: Staff & service, property conditions & facilities, room comfort
No WiFi service for Foreigners
Stayed for 6 night without internet, told the front counter but no reply. Hotel located a bit far for MTR station.
Stayed 6 nights in Mar 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hedong Hotel
Stayed 27 nights in Feb 2018

8/10 Good

Matt

Liked: Cleanliness
Solid for the Price
The hotel here was really solid. Close enough to the subway to not be a huge hassle, tidy, and no complaints about the staff at all.
Stayed 2 nights in Jan 2018

8/10 Good

Jin, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Close to all amenities.
Located in a quiet area with no traffic. OK ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Stayed 3 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
GOOD LOCATION .
HOTEL everything ok , just winter time room dont have heater . very cool at night , lucky bracket warm and comfortable .
Stayed 2 nights in Jan 2018

6/10 Okay

Sing, The Hague

Liked: Staff & service
Good location
Staff was friendly, location was good, the bed is a little bit hard and de Room was a little noisy from the street, because the windows are made off single glass.
Stayed 1 night in Dec 2017

8/10 Good

KAUSHAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant stay
The Hotel ambiance was very nice. It is in front of river. The room decor was very nice & very well maintained. However, all items inside the hotel room are seperately charged, if availed , right from water bottle to travel kit kept in bathroom. .We stayed only for a day . Overall the hotel room was adequately maintained & staff was supportive. I would definately recommend this hotel with reasonable room rates and in heart of city & @ 1km from grand theatre metro station
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location for a budget accommodation!
The Good ------------- About 5-10 min walk from the nearest Da Ju Yuan Metro station and 4 bus-stops from Luo Hu Railway Station. Near Dong Men Pedestrian Street for general shopping and 2 Metro stations (or 4 bus-stops) away to Hua Qiang Bei, that is popular for electronic goods. Twin-bed room is spacious with 2 seats and a small round table. The TV comes with cable channels. Budget food outlets nearby incl. McDonald's. Reasonably priced. The Not-So-Good and the Bad ----------------------------------------- Room Wi-Fi could not be used by foreign SIM card as it requires sign-in with a local telephone no. Tooth-brush and tooth-paste were provided but not included in the accommodation charges. Latest check-out time is 1pm and there are additional charges for every 1 hour after check-out time.
Stayed 1 night in Oct 2017

8/10 Good

yamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2017

10/10 Excellent

Ernesto Yapsam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice room and amazing people.

4/10 Poor

gerard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff don't speak English. Not internet connection.bad mattress.dirty carpet.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no complaints
no complaints

6/10 Okay

Verified traveller

Liked: Staff & service
The price was right, but of course, then you get the room with the industrial air/con blower next door, street noise which included the loose man hole cover that every taxi hit until 4 am, but comfortable China rock bed, close to everything, clean, not bad for Y180, no English, but pleasant staff, and cheap restaurants nearby.

6/10 Okay

quang

Disliked: Staff & service
Reception not that friendly, smell a lots smoke air inside of hotels.

10/10 Excellent

ks

good location
Close to major shopping streets and area yet quiet for a good night rest

2/10 Terrible

miguel, guangzhou

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
unconfortable and dirty hotel
The hotel is very unconfortable and dirty. There was still garbage in the room from previous guests. The towel they put in the shower are all ripped and with hotel. The aircon doesnt work. The bed is hard as a rock. The shower curtains are just disgusting and mouldy. It was just a horrible experience I actually screamed when I opened the door of the toilet it was that disgusting.

6/10 Okay

S-voyager, Vancouver

Recent Stay at Hedong Citycenter Hotel
Hedong Citycenter is a good 3* hotel located beside a river near the Luhou border crossing and Guomao Subway Exit E. It is certainly within a comfortable walking distance to Dongmen, shopping paradise for most shopaholics. I arrived before noon and was checked into a room on the second floor. The queen bed was hard, but comfortable and the room although somewhat dated was clean and faily large. There were 2 armchairs with a side table. There was tea making facility, a fridge, hair dryer, TV with only Chinese channels, hangers in a good size closet, shampoo and conditioner dispenser, no complimentary water or any other toiletry items but 2 pairs of cheap sandals. Not sure if wifi was provided by the hotel, but the free Louhu wifi signal was good. The bathroom was certainly the best feature, it looked updated and well maintained. For the price I paid, it was certainly value for money and I would stay here again.

6/10 Okay

Verified traveller

Liked: Room comfort
Near mtr.Lorji by walk you should not belive a map it far from gaomao station. Near Thong men market. nice environment it has mcdonald and family mart closer. The room quite well but too smell smoke always.

8/10 Good

Bradley

2/10 Terrible

Chan, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unpleasant stay.
Unpleasant.No refilling of free tea bags after housekeeping & replace bottle mineral waterfor sale.Hard bed.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & good location
Close to many amenities, MTR Guomou, quiet location but close to transportation amenities. Clean and bright room. Money's worth. Recommend to stay!

6/10 Okay

Verified traveller

close to downtown
no one spoke English but everyone was reasonably friendly

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good stay
Hotel for Chinese standard and the price we paid was fantastic. Few facts which are norm for China: Very Few English speaking staff, mattress are very firm. But do not punish this hotel for that, all the hotels are like that. Location is fantastic, staff helpful, offered us umbrella when it was raining heavy.

6/10 Okay

edwin, jakarta

Disliked: Room comfort
Nice hotel with a bad bed
Terrible with gps goggle map at shenzhen then dificult to find this hotel with map, most of people didnt know this hotel

10/10 Excellent

Brian, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money.
Value for money. Friendly staffs.

8/10 Good

Mey - Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Lay Bee, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could be Better
We called hotel for direction but was not able to get any help as the receptionist was unsure herself. Next, imagine the hotel room without tooth brushes, shower cap, drinking water, etc.

6/10 Okay

Asghar, Mississauga. Canada

Disliked: Cleanliness, property conditions & facilities, room comfort
Nice and quiet
Hotel is worth the price.Front desk clerks speak English and are super nice which is an outstanding characteristics of chinese people.Few things that I didn't like are: 1.they should mention 200rmb deposit at the time of checkin on their website.2.They charge 15rmb for water bottles and 15 rmb for toilet soap, which they should not.

8/10 Good

Ek Hing, Singapore

Liked: Staff & service, room comfort
Value for money
We enjoyed our stay at the hotel

8/10 Good

Ek Hing, Singapore

Liked: Cleanliness, staff & service, room comfort
Our 2 nights stay at Hedong Hotel
It was a little hard to find at first. Once you know the direction of Mixc shopping Centre it was easy. Remember you got to cross under the railway track on the way there.

8/10 Good

Verified traveller

Disliked: Staff & service, room comfort
great downtown location
the hotel was clean, staff don't speak english and they are not so helpful so don't expect to much, the bed are hard and you will come back with a back pain

10/10 Excellent

vennie, singapore

Liked: Cleanliness, staff & service, property conditions & facilities
will come again
walk distance to all the attractions and the metro stations. no facilities in the hotel, almost everything in the room need to pay so see properly before opening or using them. no fridge in the room. room quite new, bed really very hard. food and mini marts nearby. neighbourhood quiet and peaceful. me a girl going alone, walking outside alone late at night also no problem

6/10 Okay

Verified traveller

Liked: Cleanliness
reasonable price for such quality
pros: low price, quiet environment. cons: old facility with moderate maintenance, bad sound-proof, every thing including drinking water is NOT free. ps: 1.wrong hotel name, it is called 'Hedong hotel' without 'city centre', 2. wrong mapping, it is not located as in the map of expedia, so better google it.

8/10 Good

mihir, india

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel and good staff. they corporate in all ways.

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
The hotel was better than I expected from previous reviews. The location was good for me, close to Grand Theatre MTR and the KK100. The room cleanliness was ok and the room itself was large for one! The check in was straight forward but the service wasn't great, maybe due to my lack of Chinese? The only issue for me was the fact that the mattress itself was very very firm which is not my own preference. I would stay again if visiting Shenzhen as it is good value for a 1 night stay.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Renovation
We stayed at this hotel in July and during our stay, the hotel was undergoing renovation. The room was pretty big but it was clear that it has seen better days. Plumbing was abysmal. Nonetheless, the hotel was conveniently located and is only a few minutes walk to Laojie and other shopping areas. Also, it's considerably cheaper compared to other hotels in the area.