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Reviews of Golden Lustre Hotel

3 out of 5
Golden Lustre Hotel
No. 3002, Chunheng Road, Luohu District, Shenzhen, Guangdong

Reviews

6.2
Rating 10 - Excellent. 4 out of 28 reviews" "
Rating 8 - Good. 9 out of 28 reviews" "
Rating 6 - Okay. 5 out of 28 reviews" "
Rating 4 - Poor. 7 out of 28 reviews" "
Rating 2 - Terrible. 3 out of 28 reviews" "

6.8/10

Cleanliness

5.8/10

Staff & service

8.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

4/10 Poor

lorraine

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Dated, noisy, smoky, seedy Hotel - Avoid!
The reception area looks very grand with a big chandelier and marble floors, but behind this facade the hotel is very tired and dated. The rooms are big, but the smell of stale cigarettes is everywhere. The fridge did not work, and I had to hold the shower over my head as the fixing was too low. I had to change rooms on the first night as the traffic noise was unbearable. None of the staff speak English and the breakfast is purely Chinese. The pool is disgusting, full of mould and I imagine the water is not clean (I didn’t risk It). I asked to use the Gym, but was told it was not open! When I checked out they charged me 20 RMB for the toothbrush and comb set that I had assumed was complimentary! The area is very seedy and as lone, female, business traveller I felt quite vulnerable . However, metro is nearby and Starbucks over the road. My advice to anyone travelling to Shenzhen is to stay in the Coco Park area. The hotels and restaurants here cater for European travellers . The Golden Lustre needs a full facelift and English speaking staff. I would not recommend.
Stayed 5 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 21 nights in Apr 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Poor stay at Golden Lustre Hotel
Quite embarrassed when the staff cannot find my hotel booking and they are unable to read English booking voucher. Can smell cigarette smoke everywhere within the hotel.
Stayed 1 night in May 2018

10/10 Excellent

sudirman, surabaya, indonesia

Liked: Cleanliness, property conditions & facilities, room comfort
3 years ago i stay at this hotel, the lobby hotel is darkness, but now i saw very different.
Stayed 1 night in Nov 2017

4/10 Poor

Seamus, Stockholm / Sweden

Disliked: Staff & service, property conditions & facilities
Bad Experience
The furniture and room condition of standard room was really bad. There was a bad smell at room. And almost nobody speak English. Even few words.. Luckily i found someone who can help us with her very limited English. I changed my room to deluxe room with an extra charge (around 10 USD). And deluxe room's condition was much better than the standard room. But overall it was a bad experience for me. And no! I will never stay in this hotel again.

8/10 Good

renato rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

6/10 Okay

Fanfu

一般的酒店
酒店中規中矩 但裏面的設施有點差
Stayed 2 nights in Jul 2019

6/10 Okay

CHI KEUNG

Stayed 1 night in Apr 2019

8/10 Good

Wa wing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
隔音很差，半夜聽到鄰房的做愛聲。 房間wifi不能連線。
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
差勁，大家請三思
入住過程差勁，前台沒找到我的記錄，在hotels.com 上訂過那麼多酒店頭一次遇到這種情況，前台人多但手忙腳亂，第二天才找到我的記錄 沒有免費樽裝水，與網頁介紹并不乎合，樽裝水沒有掛上價格牌，仍堅持收取費用，讓人生氣 雖然便宜但也達不到價格水平 差勁，永不再入住
Stayed 3 nights in Jan 2019

8/10 Good

Lai Sheung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
滿意
位置方便，房間整潔設備齊全，價格合理，會再入住
Stayed 1 night in Dec 2018

6/10 Okay

chum nam

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

4/10 Poor

Sze Hang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
垃圾酒店
Stayed 1 night in Oct 2018

10/10 Excellent

KA Hung daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s an aged hotel well maintained
Stayed 1 night in Oct 2018

10/10 Excellent

Edward

very nice
Stayed 1 night in Aug 2018

8/10 Good

Tak Wing

環境及服務一般
環境及服務一般，近地鐵站。
Stayed 1 night in Aug 2018

10/10 Excellent

Tsz lok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

on on

Liked: Cleanliness, staff & service, property conditions & facilities
不錯
整體來說房間挺乾淨的

8/10 Good

Hon Leung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Hitoshi

フロント対応は普通
シンセン駅から近い。タクシーで15元くらい。フロントで安くておいしいお店をすぐ教えてくれ店名を紙に書いてくれた。部屋は普通でバスタブなし。デポジット500元を400元にまけてくれた。タクシーを呼んでくれと言ったがホテル前で自分でひろえと言われた。
Stayed 1 night in Mar 2018

8/10 Good

Po Kai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

4/10 Poor

wincy, hkg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
too old
No more next time

4/10 Poor

so so, HK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
太舊
不會有下次

2/10 Terrible

J HO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service hotel
This overall service of this hotel is poor. Hotel room didn't provide international dialing services and the decoration is outdated and part of the room lighting is out of service.

6/10 Okay

Verified traveller

Liked: Room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine place to stay
I stayed at several hotels in china. This hotel is the most comfortable and clean one among others. It is only 10~15 min away from subway. (Hubei, Louhu station) It is clean and staff understands English well. The only thing I didn't like was that it was loud at night. I could hear the sound of car horn. Except this, everything was perfect.