In general - the hotel is great for staying, perfect environment, a few things that I do not like are:
1. I saw your uniform staff feeding the Japanese Koi at the ground level pond with kitchen left over (pork head skin in marinated sauce) - very oily food is not suitable for fish, even if they are just ordinary crap which eat anything - I don't think the staff was the intended person who take care of the fish, but the fact that he did fed the fish is just wrong
2. the buffet you have available from the "Feast" is way too damn expensive even compared to 5 stars hotel in Hong Kong...and it offer no flexibility in offering some of the items for room service, for example, I was trying to order some fresh oysters, but your staff told me that I cannot order them unless I am paying full for the buffet..sadly, I have to cancel all order
3. While the pricing of your Chinese restaurant on the ground floor is more acceptable, the portion of each dish is too small, for around RMB 165.00 each portion, I ordered two portion of goose liver, the same price in Hong Kong hotel in similar fashion would be 3 times the size on the food, however, the staffs were very good at serving.
4. Your staff who answered the phone when I chose the guest service button, speaks good reception English but have little understand of real English, so I have to switch back to mandarin speaking before the staff understand what I said when I was asking for two extra tubes of shower gel.
5. The most disappointing thing after all is on the day I check out, I called your guest service to request a late check out, she told me we are not allow to have late check out, when your web site said it is ok, I confront your staff again at your reception when I was checking out and settling bills at your reception, they also said it is ok to do late check out...so your damn guest services operator clearly screwed up.
6. Wi fi reception at the main lobby is very poor even when there are only few people at the lobby bar and most are not using the wi fi service, I had used my laptop top, and two 3G smart phone, all resulted with very poor connectivity