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Monte Carlo Sharm Resort & Spa

5.0 star property
Luxury hotel on the beach, with 5 outdoor pools

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Photo gallery for Monte Carlo Sharm Resort & Spa

5 outdoor pools, pool loungers
5 outdoor pools, pool loungers
1 bedroom, premium bedding, minibar, in-room safe
1 bedroom, premium bedding, minibar, in-room safe
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • All-inclusive
  • Pool
  • On private beach
  • Spa
  • Parking included

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Room, Beach View

View from room

Deluxe Room, Beach View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • Beach view
  • Sleeps 2
  • 1 Single Bed

Exclusive Suite, Sea View

Highlights

Balcony or patio
Soundproofed
Air conditioning
LCD TV
Hypo-allergenic bedding
Separate bedroom
Sofa bed
Premium bedding
  • 100 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Presidential Suite

Beach/ocean view

Presidential Suite

Highlights

Balcony or patio
Soundproofed
Air conditioning
LCD TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Bidet
  • 100 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Pool View

View from room

Deluxe Room, Pool View

Highlights

Balcony or patio
Soundproofed
Air conditioning
LCD TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Bidet
  • 50 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite, Pool View

Balcony view

Family Suite, Pool View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Sofa bed
Separate bedroom
  • 150 sq m
  • Sleeps 5
  • 1 King Bed and 3 Large Single Beds

View all photos for Superior Room, Sea View

1 bedroom, premium bedding, minibar, in-room safe

Superior Room, Sea View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • 50 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Beach View

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, Beach View

Highlights

Balcony or patio
Soundproofed
Air conditioning
LCD TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Bidet
  • 65 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Garden View

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, Garden View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free rollaway/extra beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • 50 sq m
  • Sleeps 2
  • 1 King Bed
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About the area

Map
Om El Seed, Post Office Box 72, Sharm El Sheikh, South Sinai Governorate

What's nearby

  • Alf Leila Wa Leila - 12 min walk - 1.0 km
  • Aqua Blue Water Park - 3 min drive - 1.9 km
  • Sharm Old Town - 4 min drive - 2.7 km
  • Hadaba Beach - 5 min drive - 2.7 km
  • Ras um Sid - 8 min drive - 2.3 km

Getting around

  • Sharm El Sheikh (SSH-Sharm El-Sheikh Intl.) - 29 min drive

Restaurants

  • ‪ماكدونالدز - ‬16 min walk
  • ‪كوستا كوفي - ‬14 min walk
  • ‪بيتزا هت - ‬15 min walk
  • ‪دجاج كنتاكى - ‬12 min walk
  • ‪ - ‬3 min drive

About this property

Monte Carlo Sharm Resort & Spa

Luxury all-inclusive hotel near Naama Bay
Consider a stay at Monte Carlo Sharm Resort & Spa and take advantage of 3 poolside bars, a terrace and a shopping centre on-site. With a private beach, beach cabanas and sunloungers, this hotel is the perfect place to soak up some sun. Indulge in a Swedish massage, a body wrap and a facial at the on-site spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner and Japanese cuisine. Enjoy the health club, as well as activities, such as scuba diving and snorkelling. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
You'll also enjoy perks such as:
  • 5 outdoor pools and a children's pool, with a lazy river and sunloungers
  • Free self-parking
  • Limo/town car service, 2 outdoor tennis courts and coffee/tea in reception
  • 3 meeting rooms, a front desk safe and a banquet hall
Room features
All 258 rooms boast comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as air conditioning and bathrobes.
Extra conveniences in all rooms include:
  • Deep-soaking baths, bidets and free toiletries
  • 40-inch LCD TVs with satellite channels
  • Balconies or patios, electric kettles and daily housekeeping

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks and select beverages included
In-room minibar (some restrictions)
Gourmet or à la carte dining limited to 4 meals per stay

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Languages

Arabic, English, German, Italian, Polish, Russian, Ukranian

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site

Food and drink

  • 3 poolside bars
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blue Ginger
  • Fayrouz
  • India palace
  • La Luna
  • Le Café

Things to do

  • 2 outdoor tennis courts
  • 5 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Lazy river
  • Library
  • Playground
  • Sauna
  • Scuba diving
  • Shopping centre
  • Snorkelling
  • Steam room
  • TV in common areas
  • Wine tasting room

Family friendly

  • 5 outdoor pools
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre
  • Conference centre (5,813 square foot of space)
  • Coworking space

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Swedish massages
  • Thai massages

Accessibility

  • No lift

More

  • 2 floors
  • Ballroom
  • Banquet hall
  • Built in 1999
  • Mediterranean architecture
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 16

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night.

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 45 per room (return)
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Monte Carlo Resort Sharm El Sheikh
Monte Carlo Sharm El Sheikh
Monte Carlo Sharm Resort & Spa
Sharm El Sheikh Monte Carlo
Monte Carlo Sharm Resort Sharm El Sheikh
Monte Carlo Sharm Resort
Monte Carlo Sharm Sharm El Sheikh
Monte Carlo Sharm
Ritz Sharm El-Sheikh
The Ritz-Carlton Sharm El Sheikh Hotel
Ritz Carlton Sharm El Sheikh
Monte Carlo Sharm Resort & Spa Hotel
Monte Carlo Sharm Resort & Spa Sharm El Sheikh
Monte Carlo Sharm Resort Spa Ultra All Inclusive
Monte Carlo Sharm Resort & Spa Hotel Sharm El Sheikh

Frequently asked questions

Does Monte Carlo Sharm Resort & Spa have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

Is Monte Carlo Sharm Resort & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Monte Carlo Sharm Resort & Spa?

Self-parking is free at this property.

What time is check-in at Monte Carlo Sharm Resort & Spa?

Check-in start time: 2:00 PM; check-in end time: midnight.

What time is check-out at Monte Carlo Sharm Resort & Spa?

Checkout is at noon.

Does Monte Carlo Sharm Resort & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 45 per room applies.

Are there all-inclusive benefits at Monte Carlo Sharm Resort & Spa?

Yes, the property is all-inclusive. Food and drinks are included (with some restrictions).

Where is Monte Carlo Sharm Resort & Spa located?

Located in El Hadaba, this beachfront hotel is in the city centre, 0.5 mi (0.8 km) from Red Sea and 2.6 mi (4.2 km) from Naama Bay. Ras Mohammed National Park and Il Mercato Mall are also within 15 minutes.

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Monte Carlo Sharm Resort & Spa Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 14 out of 48 reviews
Rating 8 - Good. 16 out of 48 reviews
Rating 6 - Okay. 6 out of 48 reviews
Rating 4 - Poor. 7 out of 48 reviews
Rating 2 - Terrible. 5 out of 48 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderfull

Everything is wonderful, I want to thank all the staff for everything. Really in this hotel every thing you dream about becomes reality
Stayed 5 nights in Jan 2021

2/10 Terrible

Nathan

Stayed 2 nights in Mar 2020

8/10 Good

Leif

Liked: Staff & service, property conditions & facilities, room comfort

Fornøyd med oppholdet, men Kast ut gullsmeden!

Hotell, betjening og servicen de hotellansatte gir er upåklagelig. Hadde mest kontakt med servitørene Walid og Walid og de ordnet opp i det meste, noe de selvsagt fikk tips for. Men at de har en gullsmed som får være på hotellets området, i foajeen som forsøkte å svindle oss er utilgivelig. Tak det opp med reiselederen og han skulle ta det videre med hotellledelsen for hotellet står tydeligvis som garantister for de salg han utfører. Gullvekten gjemte han bak den andre disken, og det var slik han forsøkte å lure oss. Min sønn skulle kjøpe en gullring på 6 gram, når vi kom til betaling og ville veie ringen var den bare 3,9 gram. En annen ting som var negativt var at de hadde ikke fri wifi til oss selv om vi hadde ultra all inklusive. Jeg bestilte rom til mine to sønner via hotels.com, de fikk gratis wifi, for de bodde på disse rommene, mens jeg som betalte og hadde tur via amisol måtte kjøpe ekstra wifi,,,, Jeg kommer til å få en sjokkregning da jeg ikke oppdaget det før det hadde gått 33mb, dvs kr. 30 pr mb. x 33 blir en nett sum av kr. 990,- for å sjekke vg i 3 minutter. Det er dyrt det. Fikk kjøpt wifi til 12 euro etter dette. Maten ok, men de hadde ikke bacon. Det savnet vi til frokosten, vi tror det var pga at mesteparten av gjestene var muslimer når vi var der. Lite skandinaver, mest russere og italienere, samt mange muslimer.
Stayed 7 nights in Aug 2019

4/10 Poor

Verified traveller

Disliked: Staff & service

Rude service, bad food

Horrible service. Food is between poor and average.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Abdalrhem yassen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

ahmed, Egypt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

luxury touch

Monte carlo sharm very nice and clean hotel , you can feel by luxury touch from first moment , friendly staff and polite and room wide enough with 2 large bed full of facilities and big selection from food from ultra all inclusive 24 hours
Stayed 1 night in Sep 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Nagwan, Egypt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Flawless

One of the best resorts in Sharm el Sheikh. Staff is very professional and well trained especially the receptionists. Check in and check out were super quick and easy. Pools are very clean and spacious. Rooms are big and always clean. Food variety is amazing and the taste is perfect, the restaurant staff are doing everything in their power to make the guest happy. Beach is beautiful and perfect for snorkeling lovers. This resort is simply flawless. Thank you Monte Carlo team keep up the good work.
Stayed 5 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a bad experience with the stuff and the manger. They don't respect you at all. They just want your money.
Stayed 3 nights in Jul 2017
This review was submitted before 2018 and has not been verified.

4/10 Poor

Ashraf

Liked: Property conditions & facilities
Disliked: Room comfort
Stayed 6 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice hotel if you can check-in

I have issues with this hotel. I booked room for name of my father in law and showed up for check-in with him. My father in law not supposed to live there (i booked other hotel for him) and we try to change a name for reservation to mine and check-in for me. But if you book under someone else name - you CANN"T check in even if you come with that person, even if it is you father in law. I spend ~1 hour in reception and in the end they ask me to make a reservation under my name or the cann't check-in my at all.
This review was submitted before 2018 and has not been verified.

8/10 Good

kat, beirut

Liked: Room comfort

Better than most in sharm. On the beach hotel.

Huge resort with beautiful gardens and pools. Rooms need a little updating .. staff needs a lot of training but nice and polite nonetheless ..food horrible but not so bad for Egypt ..location perfect ..on the beach with direct access from hotel. Way better than any other hotels I've stayed at in that area
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveller

Schöne Hotelanlage

Ich kenne dieses Hotel schon lange und verbringe 2× im Jahr dort meine Ferien. Das Management vom Ritz Carlton hat mir besser gefallen. Ich mag keine Hotels mit all inklusive und das ist leider so jetzt im Monte Carlo. Der Service leidet so sehr darunter. Ich mag die Lage des Hotels, werde aber weiterhin nur mein Frühstück dort einnehmen
This review was submitted before 2018 and has not been verified.

8/10 Good

Sam, rhode island

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great resort

staff couldn't understand that children are from 0-17 on expedia, insisted that 14 was their child age ceiling and wanted to make us pay an extra $200 despite our reservation being confirmed and paid in full one month prior to our trip. We had booked two rooms for 2 adults and 3 children and called the resort to make sure everything was okay. We were ensured of that yet still this problem came up two days after check in. On the bright side, all inclusive is the way to go.
This review was submitted before 2018 and has not been verified.

8/10 Good

JEAN PAUL, LYON

Liked: Cleanliness, room comfort

Hôtel de qualité, relativement bien situé

Arrivé dans la nuit il est très facile de trouver un taxi ou un mini bus.La course se négocie pour une vingtaine d'euros pour environ 15 à 20 kms pour deux personnes avec bagages.Il est plus que recommandé de parler l'anglais un minimum. l'hôtel est sécurisé avec un parc magnifique très bien entretenu. Le personnel est sympathique avec les clients, mais les français sont rares la majorité étant russe. l' accès aux salles de restauration n'est pas très pratique pour des personnes ayant des problèmes de motricité car pour mon cas suite à un accident de moto récent j'ai eu un peu de mal à me déplacer et l'accès aux petites plages est délicat d'ailleurs ce ne sont pas des plages réellement mais des accès pontons pas très stables. l’accès des piscines est proche des lieux de restauration et il faut user de tactiques pour pouvoir avoir accès aux transats et parasols car les gens viennent y poser leurs serviettes très tôt c'est désolant mais c'est ainsi même s'ils ne viennent pas de la mâtiné.La solution vous donnez un pourboire aux plagistes et tous les matins vous aurez votre emplacement. La restauration est correcte et changeante avec certains restaurants à thèmes(chinois,indiens) à réserver pour le matin si vous désirez y manger le soir.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

marei, egypte

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

catastrophique

fortement deconseillé, hôtel vraiment nul a ... j'ai jamais eu un hotel aussi catastrophique a sharm el Sheikh, tres déçu... Sauf les repas qui sont corrects mais a ce prix là y'avait quand même intéret
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort

Nice but rough around the edges

We enjoyed our stay here, but it is a little rough around the edges and needs to be modernised
This review was submitted before 2018 and has not been verified.

8/10 Good

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good hotel

While families are well catered for, I wouldn't say this would suit you if Ibiza is your thing. The overall ethos is quiet relaxation, albeit that Eurotrash dance music could be heard occasionally wafting on the wind from one of the adjoining hotels. The hotel rooms are just slightly tired, and the inter-connecting doors from the adjoining room let through too much noise. This is what stops me from giving this a 5/5 rating. We paid extra for the Club Room, which was really worth it, since the Club Lounge catered to most of our eating needs. The staff there were excellent and thoughtful. One's tipple of choice was remembered from day one, and refills arrived by psychic intervention. And I hadn't realised before we went, that the drinks are included. Result. We found we only dined in the restaurants in the evening. The Lebanese and Italian restaurants were pretty good. Free wi fi was a bonus, and as a frequent business traveller who laments the poor quality of hotel internet connections in supposedly developed countries, I was astonished that we got 5mbs - 6mbs reliably the entire time. It saved my bacon,as work intruded into the week. It was astonishing value overall. The extras (food, Spa, laundry etc) aren't cheap, but they are very reasonable by 5 star hotel standards.
This review was submitted before 2018 and has not been verified.

8/10 Good

chanel, milano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ottimo resort

This review was submitted before 2018 and has not been verified.

8/10 Good

عبدالله, المملكة العربية السعودية - الرياض

Liked: Staff & service, room comfort

رأيي بالفندق

الفندق رائع كموقع وكتعامل موظفيه ايضا ممتاز وكمنتجع متكامل ومريح وخصوصي وقد افكر بالسكن فيه مرة اخرى ضايقني جدا جدا أمر وهو انني طلبت من الفندق أن يقوم بتجهيز الغرفة لذكرى زواجي من ورود وشموع وبالون وبمقابل اقوم بدفعة ولكن مع الأسف الشديد جدا لم يهتمون بذلك أبدا ولم يبالون ولم يقدرون ذبك مما ادى بخسارتي لهذه الليلة المهمة وهالأمر زعلني واغضبني بكل امانة
This review was submitted before 2018 and has not been verified.

6/10 Okay

andrew, london

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Friendly but tired 5 star

Stayed for 5 nights. Hotel was clearly 5 star once upon a time but is now in real need of a facelift. The hotel rooms were clean but bathroom fittings in particular were sub standard but useable. The pool areas are fine, always clean although in need of a lick of paint here and there. Bar areas around the hotel were pretty basic in terms of offerings. Food distinctly 3 star. All in all cost saving measures are evident throughout. One particular annoyance was the fact that wifi was only offered in the reception area at a cost of roughly £6 for 30 mins. Pathetic and unacceptable for any hotel with 5 strata next to its name. Staff were always friendly and helpful but service sometimes muddled. I enjoyed my stay despite the hotels shortcomings. Approach with a three star rating in mind.
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveller

Liked: Staff & service

تجربتي

الفندق جميل و كبير و لكن بعيد عن منطقة سوهو
This review was submitted before 2018 and has not been verified.

6/10 Okay

Aznm

Liked: Room comfort
Disliked: Property conditions & facilities
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Sarah, Søborg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Skønt hotel i Sharm

Skønt ophold på Ritz. Vi havde nogle dejlige dage på dette hotel. Værelset var rigtig fint, morgenmaden var god og med et stort udvalg. Vi spiste også aftensmad på hotellet en enkelt aften og det var også lækkert og varieret. Skønne poolområder... Vi kan varmt anbefale dette hotel.