By far the best hotel I stayed at in Shanghai. The entire staff speaks English, which was a delightful surprise.
Aside from that it is clear they make an effort to put guests first no matter what. Smooth seamless service at the spa, restaurants, and all 9 bars...yes. they were so amazing I couldn't stop from trying them all. And I'm sorry grandma, but their eggnog is better than our family recipe.
Upgrading to the bund view premium rooms is worth every penny, even on cloudy days.
Also, I would say this is easily better than the Four Seasons and Oriental, both of which I've stayed before. Many thanks!!!