Dear Umberto,May I begin by thanking you for your feedback and your loyalty with us. We are happy that in general you are satisfied with your stay in our hotel.I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We thank you for sharing your experience with us again, and we sincerely look forward to your next visit in Pullman Shanghai South.Sincerely,

尊敬的Xueshuang, 感谢惠赐有关下榻上海中星铂尔曼大酒店的宝贵意见。很遗憾您对我们酒店的总体体验打分不高，如果可以的话，希望您能给予具体的意见和建议，以便我们进一步了解情况提升全方位的服务，使我们的客人感到物超所值。真诚期待您的再次光临！ 祝您生活愉快！顺颂商祺 梁斯尧 总经理 上海中星铂尔曼大酒店

尊敬的Xueshuang, 感谢惠赐有关下榻上海中星铂尔曼大酒店的宝贵意见。很遗憾您对我们酒店的总体体验打分不高，如果可以的话，希望您能给予具体的意见和建议，以便我们进一步了解情况提升全方位的服务，使我们的客人感到物超所值。真诚期待您的再次光临！ 祝您生活愉快！顺颂商祺 梁斯尧 总经理 上海中星铂尔曼大酒店

Dear Melissa, We very much appreciate your comments regarding your recent stay at Pullman Shanghai South. I am glad to hear that you are happy with the hotel's location and service, which are often mentioned by our guests, as a part of their satisfaction. Exceeding guest expectation is what we always strive for every day, and I am delighted to know that our staff were able to provide you with hospitality. I will share your feedback with the staff and I am sure that this will serve as an encouragement to them to continuously improve the quality of our services. Thank you again for sharing your experience and we sincerely look forward to your next visit to Pullman Shanghai South. Sincerely, Stephan Leroy General Manager Pullman Shanghai South

Dear Expedia Customer, Thank you for choosing the Pullman Shanghai South. We regret that your overall experience did not meet your expectations. Would you please sending me an email to let me know in which area that was not up to your satisfaction, so that we can take actions to improve immediately! We thank you for sharing your experience with us, please do not hesitate to contact me directly, I am looking forward to hearing from you. Sincerely, Stephan Leroy Hotel Manager Pullman Shanghai South

Dear Hotels.com customer, Thank you for sharing your experience. We regret that your overall experience did not meet your expectations. In regards to the issue with the SPA, if you would please to contact us directly so we can investigate and discuss this matter in details with the SPA operator. You can contact our Guest Experience Manager via email h7564-qm@accor.com so we can make contact with you at your convenience. Thank you again for sharing your experience, and we are looking forward to discussing with you. Sincerely, The management

Dear James, We very much appreciate your comments regarding your recent stay at Pullman Shanghai South. I am glad to hear that you are happy with the hotel's location and service, which are often mentioned by our guests, as a part of their satisfaction. Exceeding guest expectation is what we always strive for every day, and I am delighted to know that our staff were able to provide you with hospitality. I will share your feedback with the staff and I am sure that this will serve as an encouragement to them to continuously improve the quality of our services. Thank you again for sharing your experience and we sincerely look forward to your next visit to Pullman Shanghai South. Sincerely, Stephan Leroy Hotel Manager Pullman Shanghai South

Dear YongHe, We very much appreciate your comments regarding your recent stay at Pullman Shanghai South. I am glad to hear that you are happy with the hotel's location and service, which are often mentioned by our guests, as a part of their satisfaction. Exceeding guest expectation is what we always strive for every day, and I am delighted to know that our staff were able to provide you with hospitality. I will share your feedback with the staff and I am sure that this will serve as an encouragement to them to continuously improve the quality of our services. Thank you again for sharing your experience and we sincerely look forward to your next visit to Pullman Shanghai South. Sincerely, Stephan Leroy Hotel Manager Pullman Shanghai South

Dear Anonymous, Thank you for your comments regarding your stay at the Pullman Shanghai South. We are delighted that in general you are satisfied with your stay in our hotel and especially our staff and hotel cleanliness.We are sorry our friendly staff did not explain more in details the reason regarding the amenities. Following the recently published government policy and Effective July 1st 2019, the government announced a new regulation. All hotels in Shanghai are no longer pro-actively providing single-use products such as toothbrushes, combs, shower loofahs, razors, nail files and shoe brushes. All these items can be delivered upon request.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Manager Stephan Leroy Pullman Shanghai South

Dear FN, Thank you for your wonderful review on our Hotels.com page. Exceeding guest expectation is what we always strive for every day, and I am delighted that our staff were able to provide you with their usual hospitality. I shall convey your feedback to our staff personally. Your comment has made our day and encourages us to ensure guest satisfaction in Pullman Shanghai South, as their home away from home. Thank you again for your review and we look forward to welcoming you back in the near future. Sincerely, Stephan Leroy Hotel Manager, Thank you for your wonderful review on our Hotels.com page. Exceeding guest expectation is what we always strive for every day, and I am delighted that our staff were able to provide you with their usual hospitality. I shall convey your feedback to our staff personally. Your comment has made our day and encourages us to ensure guest satisfaction in Pullman Shanghai South, as their home away from home. Thank you again for your review and we look forward to welcoming you back in the near future. Sincerely, Stephan Leroy Hotel Manager

Dear Peter, Thank you for your wonderful review on our Hotels.com page. Exceeding guest expectation is what we always strive for every day, and I am delighted that our front desk manager Gary He was able to provide you with their usual hospitality. I shall convey your feedback to our staff personally. Your comment has made our day and encourages us to ensure guest satisfaction in Pullman Shanghai South, as their home away from home. Thank you again for your review and we look forward to welcoming you back in the near future. Sincerely, Stephan Leroy Hotel Manager

Thank you for choosing Pullman Shanghai South

Dear Citic, Thank you for taking the time to tell us about your experience at Pullman Shanghai South. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are sorry about the issue you had with the hot water on your last evening was not functioning. This issue affected most of our Suites, and we contacted our external provider to get it rectified as soon as you mentioned to us. Thank you for raising the problem immediately.Thank you again for sharing your experience, and I am looking forward to hearing from you. We hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Leroy Hotel Manager

Thank you for choosing Pullman Shanghai South!

Dear Gladwyn, Thank you for your wonderful review on our Hotels.com page. Exceeding guest expectation is what we always strive for every day, and I am delighted that our hotel staff were able to provide you with their usual hospitality. I shall convey your feedback to pur staff personally. Your comment has made our day and encourages us to ensure guest satisfaction in Pullman Shanghai South, as their home away from home. Thank you again for your review and we look forward to welcoming you back in the near future. Sincerely, Stephan Leroy Hotel Manager

Thanks for choosing Pullman Shanghai South

Thanks for your choosing pullman shanghai south

Dear JJ, May I begin by thanking you for your feedback and your stay us. We are happy to learn that in general you were satisfied with your stay in our hotel in particular with the cleanliness of room. Thank you for bringing up the English standard issue of service center associate to our attention, and we will look into all possible ways to improve the communication ability of our staff members for taking room service order. I am sorry to hear that one of our waiters in Savor restaurant did not offer you fresh bread. Please accept my sincerest apologies. Kindly be assured that we have already discussed this matter with our Director of Food & Beverage and Executive Chef concerned and actions will be taken immediately to improve service standard and quality of food to avoid it happening again. Your kind words have been passed on to our Assistant Savor Restaurant Manager Eric and the department head concerned. This will certainly motivate them to keep up the good work. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our service. We appreciate your sharing your concerns, and we sincerely expect your next visit in Pullman Shanghai South. Sincerely, Joseph Mak General Manager Pullman Shanghai South

Thanks for your staying with us

We very much appreciate your comments regarding your stay at the Pullman Shanghai South

Thank you for staying with us

Dear Yen-ling, May I begin by thanking you for your feedback and your stay with us. I am sorry to hear the room key programming issue you experienced during the stay. We have already discussed this matter with the head of department concerned and training will be conducted to ensure that we reconfirm with all departing guests their actual departure times before canceling the key. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We thank you for sharing your experience with us, and we sincerely look forward to your next visit to Pullman Shanghai South. Sincerely, Joseph Mak General Manager Pullman Shanghai South

Thank you

Thanks for staying with us. We appreciate your feedback!

Thank you

Thank you

Thank you

Thank you

Thank you

Thank you

Thank you

Thank you

Dear Leg Keg Kitty, Warm greetings from Pullman Shanghai South! Thank you for your feedbacks. Please allow me to express my sincerest apologies for the concerns you experienced while you were staying at our hotel. Please rest assured that our department head has enhanced training to all service staffs to improve their guest-oriented service awareness to ensure such a situation never occurs again. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We sincerely look forward to your giving us another chance to demonstrate to you our true standard in your next visit in Pullman Shanghai South. Sincerely, Joseph Mak General Manager

Dear Mr/Ms, May I begin by thanking you for your feedback and your stay with us. We are happy to learn that you were satisfied with your stay in our hotel. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we sincerely look forward to your next visit to Pullman Shanghai South. Sincerely, Joseph Mak General Manager Pullman Shanghai South