Dear Julian,Thank you for choosing to stay with us recently! I am delighted to know that you are satisfied with your room and our breakfast. We will continously provide high quality service and products to our customers in future. Thank you again for your valuable comments and looking forward to welcoming you back soon!Kind regards,

Dear Simon,Thank you for choosing to stay with us recently and indeed taking your time to write us a online review! I am delighted to know that we could help you to make your stay more comfortable. We will continously to provide high level service to our valuable customers in future.Thank you again for your feedback and looking forward to welcoming you back soon!Kind regards,

Dear Bernie,Thank you for choosing to stay with us recently! I am delighted to learn that you had a perfect stay with us. We will continously provide excellent service to our customers in future. Thank you and looking forward to welcoming you back very soon！Kind regards,Rudolf Gimmi, General Manager

尊敬的Joey，感谢您选择上海锦江汤臣洲际大酒店！很高兴您给我们满分的好评，能为您带来优质的入住体验是我们团队一致的目标，我们期待您的下一次入住！

Dear guest, Thank you for choosing InterContinental Shanghai Pudong. I am pleased to know that you enjoyed your accommodations and the service provided by our team. I really appreciate your valuable feedback which will help the hotel keep improving. We hope to have the privilege of welcoming you back again soon! Best Regards Jason Burnett General Manager

Dear guest, Thank you for choosing InterContinental Shanghai Pudong. I am so pleased that you enjoyed your nice room with higher floor. All of our staffs are working hard to serve and make our guests happy. I appreciate your feedback and look forward to welcoming you back again very soon. Best Regards Jason Burnett General Manager

Dear Djana Thank you for choosing InterContinental Shanghai Pudong. As the very first Intercontinental brand hotel in Shanghai Pudong area, we always work hard to make our guests happy and strive to provide high quality service over the years. Meanwhile, the routine maintenance of the hotel never stops, in order we can make a comfortable stay environment for our guests. I appreciate your feedback, and your suggestion has been marked down. Hoping we will have another chance to serve you in the coming future. Best Regards Jason Burnett General Manager

Dear guest, Thank you for choosing InterContinental Shanghai Pudong. It is my pleasure to know that many aspects of the hotel have satisfied you during your recent stay. We always work very hard to make our guests stay happy and comfortable. Thank you for your valuable feedback as it will motivate us to keep moving. Looking forward to welcome you back again soon. Best Regards Jason Burnett General Manager

Dear guest, Thank you for choosing InterContinental Shanghai Pudong. I am happy to know that the premier location of our hotel has provided you with convenience. With the purpose of enhancing guest experience, please kindly be advised that hotel swimming pool is currently out of service for renovation and facilities upgrade. We are going to offer you an improved experience. Thank you for your understanding. Looking forward to welcome you back again. Best Regards Jason Burnett General Manager

Dear guest, Thank you for taking the time to write a review about your stay with us. I am thrilled to read about the wonderful room you stayed as well as your enjoyment of the prime location. Once again, thank you for choosing InterContinental Shanghai Pudong. We hope we will have the opportunity to welcome you back again soon. Best Regards Jason Burnett General Manager

Dear guest, Thank you for choosing to stay with us for your recent trip to Shanghai. Firstly, please accept my most sincere apologies for falling short of your expectation with regard to certain aspects of your stay. With the purpose of delivering memorable in room experience, facilitates maintenance is always our big focus and our rooms are kept in good condition. I am sorry if your room did not meet your expectation on this occasion. I will ensure your room is attended to in order to rectify any shortfalls. Whilst, the issues you highlighted have been shared with the out sourced company who manage the pool and spa area. I will check with them that they make the required changes. Thank you again for your comments, we do value feedback in order to improve our guest experience. Best Regards Jason Burnett General Manager