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Reviews of Hotel Indigo Shanghai Jing'An, an IHG Hotel

4.5 out of 5
Hotel Indigo Shanghai Jing'An, an IHG Hotel
No. 28 Yutong Road, Jingan District, Shanghai, Shanghai

Reviews

8.6

Excellent

Rating 10 - Excellent. 19 out of 34 reviews" "
Rating 8 - Good. 9 out of 34 reviews" "
Rating 6 - Okay. 3 out of 34 reviews" "
Rating 4 - Poor. 2 out of 34 reviews" "
Rating 2 - Terrible. 1 out of 34 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

9.8/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Aw Chye

Business traveller
Liked: Cleanliness, amenities
Shower fittings not working well. Room is non smoking but have cigarette smell. Service staffs slow and not very friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

SUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the hotel, would like to stay again
The hotel feels very new, the room is spacious and clean.
Stayed 4 nights in Dec 2023

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Washlet needed fixed
The washlet was not working and even after changed batteries still not normal functioning for room 1086
Stayed 2 nights in Dec 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service
Service is poor from front desk to room clean staffs.
Stayed 2 nights in Dec 2023

6/10 Okay

albert

Business traveller
Room review
Room is clean and cozy. The bath tub setting is a little bit wired without door closure and direct connect to bedroom. Other than that everything is fine.
Stayed 6 nights in Oct 2023

6/10 Okay

LeNisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check-in process was not smooth. My room wasn’t ready and I had to wait over 40 minutes. I wasn’t told my room was ready. I had to check at front desk after I waited over 30 minutes. Then they confused my name with another reservation. Because of the confusion and long wait my room was upgraded. The room was spacious and nice but the coffee maker didn’t work. Overall my stay was decent but there is room for improvement considering how expensive the rooms are.
Stayed 1 night in Oct 2023

10/10 Excellent

David

Stayed 6 nights in Oct 2023

10/10 Excellent

JIEKUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Job
very nice place with excellent service. Spectacular experience
Stayed 6 nights in Jan 2022

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free room upgrade
Free room upgrade, awesome!
Stayed 1 night in Sep 2021

10/10 Excellent

Lia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay at Indigo.
Very modern design hotel and friendly staff.
Stayed 5 nights in Sep 2019
Response from David Ji / General Manager on 23 Oct 2019
Dear Valued Guest， Thank you for taking a precious time to leave us a review. We are pleased to hear that you liked the hotel design and its services. Our associates thrive to provide seamless services to our guests, so your feedback is valuable to us. Thank you again for choosing Hotel Indigo Shanghai Jing’An. We look forward to welcoming you again in the near future. Sincerely,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean & good. Location is very convenient too.
Stayed 2 nights in Aug 2019
Response from David Ji / General Manager on 8 Sept 2019
Dear Valued Guest, Thank you for taking a precious time to leave us the review. We are pleased to hear that you’ve enjoyed your stay with us.Hope to see you again in the near future. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the deluxe room was just so nice. We really loved the bathroom and hot tub. The staff also all spoke english and were very helpful. one of the difficult things in the room were having to find out which switch was for which light. It'd be nice if they had a universal remote or control system for that.
Stayed 1 night in Apr 2019

10/10 Excellent

LAN-TING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet hotel
The weather was so cold, and the air condition of the room was set up at 19-21 degrees, the hotel arranged us an extra heater; it made us feel like home
Stayed 4 nights in Apr 2019

10/10 Excellent

Kazuo

Stayed 1 night in Mar 2024

10/10 Excellent

Jolin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Jolin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

8/10 Good

Charlie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel did not meet the description.
For some reason, there was no swimming pool. They told us we had to walk all the way over to the Intercontinental, even though it's under the same group but made it very inconvenience. I didn't expect that. My daughter was very disappointed.
Stayed 2 nights in Nov 2023

4/10 Poor

Peng Fei

Travelled with family
Liked: Property conditions & facilities
Stayed 4 nights in Oct 2023

8/10 Good

ZIHJIA

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

Chalermchai

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

8/10 Good

PEI-CHI

Stayed 1 night in Jun 2023

10/10 Excellent

Teh I

Stayed 3 nights in May 2023

8/10 Good

Lojas

Stayed 1 night in Apr 2023

8/10 Good

Pablo

Stayed 3 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
房間乾淨整潔。酒店環境舒適。員工都是年輕人，好有朝氣的一間設計感極強的酒店。環境安靜，離地鐵站走路10分鐘左右，四周是辦公室區域，晚上非常安靜。不過都感覺安全，雖然10分鐘有點遠，不過緣路會經過很多特色咖啡廳都是一個意外驚喜。不過就是不明白點解日日9點就會按房鐘叫收洗衣，我們都還在睡覺，真是好困擾。
Stayed 2 nights in Jan 2020
Response from 市场传讯部 on 4 Feb 2020
尊敬的宾客, 感谢您在百忙之中抽出宝贵时间与我们分享您的英迪格“灵感”体验。我们非常高兴得知您与我们度过了一个舒适愉快的入住体验，同时也很荣幸获得您对我们酒店环境和设施的赞美。我们会继续努力，为宾客提供优质的服务。再次感谢您莅临上海静安英迪格。我们期待您的再次光临。 祝您愉快！

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2020
Response from Marketing Communications Team on 4 Feb 2020
Dear Valued Guest, Thank you for choosing Hotel Indigo Shanghai Jing'An. We are pleased to know that you were satisfied with your recent stay. We hope to see you again. Sincerely,

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
我們入住豪華客房，房間超級大，房間質素比我們想像中還要高級很多。非常滿意的一次住宿。 早餐很好看，但味道只是一般，地點也不是十分方便。
Stayed 1 night in Jan 2020
Response from 市场传讯部 on 4 Feb 2020
尊敬的宾客， 感谢您入住上海静安英迪格酒店。我们很高兴得知您对此次入住体验感到满意，同时也非常荣幸得到您对酒店房间的赞美。您的肯定是我们不断前进的动力。再次感谢您分享的英迪格“灵感”体验， 我们期待着您的再次光临。祝您愉快！

10/10 Excellent

Ho Yuen Davey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Ken

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money. Stylish hotel with nice gym. However, not every taxi driver knows the location
Stayed 1 night in Jun 2019
Response from David Ji / General Manager on 8 Aug 2019
Dear Valued Guest, Thank you for taking the time to share your experience with us. The décor of Hotel Indigo Jing’An derives from Shanghai culture with a combination of movie elements which create an exclusive movie theatre atmosphere at the hotel. We are pleased to know that you’ve enjoyed hotel designs and its facilities. Thank again for choosing Hotel Indigo Jing’An, We look forward to welcome you again in the near future. Sincerely,

10/10 Excellent

Chun Wei, Taiwn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很值得再入住
從checkin開始，大廳很書是很棒，服務人員都很親切，房間很舒適，整理得也非常乾淨，可以很放鬆，頂樓的酒吧可以選擇的飲料種類有點少，可以改進。
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

8/10 Good

bumirang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019