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Reviews of Chateau Star River Hotel Shanghai

4.5 out of 5
Chateau Star River Hotel Shanghai
No. 3799 Duhui Road, Shanghai, Shanghai

Reviews

8.2

Very good

Rating 10 - Excellent. 10 out of 24 reviews" "
Rating 8 - Good. 8 out of 24 reviews" "
Rating 6 - Okay. 3 out of 24 reviews" "
Rating 4 - Poor. 3 out of 24 reviews" "
Rating 2 - Terrible. 0 out of 24 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.8/10

Property conditions & facilities

Reviews

8/10 Good

John, Bellevue WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a fantastic hotel that is very reasonably priced. It looks to be part of a larger development at the site that combines the hotel with high end condos. There is a good restaurant onsite, but be warned that it is literally miles away from anything. I stayed here because of a business client about 5 miles to the south, and didn't want to deal with the 1 hour commute from downtown/central Shanghai, but once my work was done I relocated to central Shanghai to be near the Bund and other interesting places.
Stayed 4 nights in Oct 2018

10/10 Excellent

Adesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and nice hotel staff
It was amazing. Hotel staff was very friendly and very helpful. Arrange taxi as well. Nearby supermarket available and shopping mall.
Stayed 7 nights in Sep 2018

4/10 Poor

Elan

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
3 hours waiting in Lobby to checkin
Hi I had to spend 3 hours in Lobby in order to check in , due to booking on line was not clear Elan
Stayed 3 nights in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel but limited location
Business trip for the area. Quite middle of nowhere, so taking taxi to get anywhere was a must. Also arranging of the taxi wasn't very convenient. Staff english so-so. Good things was that the hotel was awasome looking inside. Rooms were one of the largest ones I have ever been, with great view on outdoor swimming pool. Tried also indoor swimming pool which was massive.

8/10 Good

Wayne

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Gorgeous, but HOT
I travel often. This hotel is decadent. Possibly the most glorious and nuvo-artistic ever. However, the room climate control was stuck on heat. The room was 85 degrees. The A/C wouldn't turn on. Even with the heat off, the room was still 85 degrees. Hotel management told me to open the balcony doors, which I did. The room cooled off, but the Shanghai traffic noise was considerable and does not stop (not even at 3AM). My associate's room had exactly the same problem. While the bed was super comfortable, sleep was difficult because the choice was - hot or loud. The staff's English was limited, but this is China.

8/10 Good

andre

Liked: Staff & service, room comfort
Sehr pompöses Hotel, aber etwas in die Jahre gekommen. Der Pool war nicht zugänglich and das Bad braucht mal jemanden der sich um die Silikonfugen kümmert.
Stayed 2 nights in May 2023

4/10 Poor

士權

Disliked: Cleanliness
Stayed 4 nights in Sep 2019

4/10 Poor

Matthieu

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2019
Response from Jenny on 8 Aug 2019
We are so happy to see that you like our hotel.Welcome to our hotel again!

10/10 Excellent

CHIU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
最舒服的住宿
太棒了，這家酒店真的太棒了
Stayed 1 night in Jun 2019

8/10 Good

くま, 神奈川

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
掃除はもうちょっと丁寧にお願い致します。
Stayed 3 nights in Mar 2019

10/10 Excellent

JANRONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても良いです。
Stayed 7 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
一晩だけの宿泊ですが、立派なホテルで、夜も静で良く寝られました。
Stayed 1 night in Jan 2019

10/10 Excellent

SungWoo, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間很大，很新，住起來很舒服。CP值很高。飯店的人都很熱心，服務也很好。下次去閔行區還是會住星河灣。
Stayed 6 nights in Oct 2018

10/10 Excellent

Hyunjoo, 대구

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
럭셔리한 호텔
전반적으로 우수함
Stayed 1 night in Sep 2018

10/10 Excellent

Hyunjoo, 대구

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
럭셔리한 느낌의 호텔임
호텔이 전반적으로 고급스럽고, 방도 넓으며 주변이 조용해서 좋았음.
Stayed 1 night in Sep 2018

10/10 Excellent

HAO-CHUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得推薦👍
不錯 值得推薦的酒店 樓下就是商場、超市 還有三條地鐵線 非常方便
Stayed 1 night in Aug 2018

8/10 Good

CHUN YU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

8/10 Good

chung hao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

8/10 Good

SZE HO HORACE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
一開始 check in 就找到我的入住記錄，說 hotels.com 沒有發給他們。 但當值經理看見我手上文件是提前3個多星期預訂，他就很好的幫我打了幾個電話，花了十多分鐘就能安排入住。 酒店內部環境真不錯，很舒適。 附近只有1所很早關門的便利店，和3間餐廳。交通也不太便利。
Stayed 2 nights in Jul 2017

6/10 Okay

Yu Cheng

Disliked: Cleanliness
房內清潔不好，有蚊子，櫃子門側飾條斷掉垂下來，稍不注意可能被劃傷，裝潢很高級花俏但盡是歲月的痕跡
Stayed 1 night in May 2017

6/10 Okay

Chris

Liked: Cleanliness, property conditions & facilities, room comfort
Stay 1 night but excluded breakfast at the room rate..which unexpected

8/10 Good

Rong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
网络有点慢，地方太偏，其他都蛮好。看似不错，：但是使用起来一般
Response from General Manager on 8 Dec 2016
尊敬的宾客，非常感谢您选择上海星河湾酒店及用宝贵时间细致地分享您的入住感受。您在评论中提及的网络不稳定问题，我们会向酒店IT部门反映，尽力改善网络的稳定性。再次诚挚感谢您的慷慨惠顾和珍贵点评，衷心期待您的再次光临！