Hello DanielleThank you for your fabulous review. We really do appreciate you taking the time to let others know about your experience here.Kind regardsMichelle

Hello HelenThanks for a fantastic review. It was lovely to have you stay with us.Hope to see you next time you're in the area.RegardsMichelle & Team

Hello EsmondThank you so much for your fantastic review. It's very much appreciated.Kind RegardsMichelle

Thanks so much for your fab review James, it was lovely having you staying with us.Hope to see you next time you're in the area.RegardsMichelle

Hello LyndaI'm sorry to read these comments, as they are very unlike our normal review comments. If I remember correctly the window in your room was open on your arrival, as it was quite a nice day. That room does have secondary glazing in, so that should have eliminated the cold, once closed. Nothing was mentioned during your stay, as I would have come and checked the radiator was working and shown you where we keep the additional heater, within your room. I could have also given you additional bedding.Regarding the coffee, we start percolating the coffee, just before we start serving breakfast at 8am, so not sure why it tasted 'burnt', as even if it was left for the full hour fo breakfast service, it shouldn't taste like that.With our flavoured/herbal tea's, we do offer a pot of hot water, as we've found not everyone likes us to make it in the pot as it goes too strong. We do serve English breakfast in a pot, as you would traditionally.With regards to the rooms needing a re-vamp. We have now been granted planning permission (a very long winded process with us being a listed building) and we are replacing windows and decorating the rooms to freshen them up, starting after the summer.I do hope you return in the future to see our lovely hotel in all it's glory.RegardsMichelle & Team

Thanks for your fantastic Review Rae.See you next time you're down here!RegardsMichelle & Team

Hello GemmaThanks for your fantastic review. Hope the bath helped after doing the 3 peaks.Next time you're up this way, remember where we are.RegardsMichelle

Hello AllieThank you for your review, you have correctly mentioned I was and have been away since you checked out. I do feel you have only mentioned the one negative, which we had no control over and would like the opportunity to address the balance with all the positives you received during your stay. You had booked a double room for single occupancy with ‘ONE well behaved dog’ for 2 nights. You have failed to mention that you brought TWO Labrador type dogs with you, you didn’t once bring them through the main entrance and used the out of hours access to come and go to your room. Please note you were not charged any extra for the dogs. As per our policy on Expedia (your booking agent), dogs are chargeable at 20 per night.You checked in just as our kitchen was closing, however I ensured you got the sandwich you requested…. (sandwiches aren’t on our evening menu, however you mentioned you’d had a five hour drive and wanted something quick). I personally delivered the sandwich to your room on your return from your dog walk. I showed you to your room and when mentioning the breakfast times, you advised you may need to leave before breakfast was served. I explained I could put a breakfast basket together for you, although it wouldn’t have pastries in it, as by this time the kitchen was closed and everything had been cleaned down. I organised this and personally delivered this to your room too. You returned to the bar area asking for an alternative breakfast cereal, which we didn’t have, so I offered you Granola, which you accepted.You are correct the alarm battery did unfortunately start beeping at some point during the early hours of the first night of your stay, which, as with any battery we can’t control, however I suspect your restless night was probably as a result of your two dogs being disturbed by the beeping, which in turn disturbed you. We were fully booked in our accommodation for both nights you were here and while all guests mentioned that they had heard the alarm, they all said that it hadn’t woken them and/or disturbed them.I was around when you came back for you key and there was no mention of a refund request. I also went out of my way to mention that we had had the alarm company out, who had replaced the batteries and how the average battery life is 5years and we were at 4.5 years.Unfortunately, I wasn’t around at check out, otherwiseI would’ve spoken to you directly about your request and explained our normal room rate is 155 per night plus the dog fee, so in essence you have already had quite a reduction on what you paid.Kind regardsMichelle

Hello RobertThanks for your review, it was lovely to have you with us. Our beer garden is the best in the area, glad you were able to enjoy it, in the sunshine.RegardsMichelle

Thanks for your fantastic review Rod, it was lovely to have you stay with us. See you next time you're in the area.RegardsMichelle

Thanks Stephen, much appreciated. See you next time you're in the area.RegardsMichelle

Thank you Frank, for your fantastic review scores. It was our pleasure to have you staying with us.Michelle

Thank you Lorna, your review scores are much appreciated.Michelle

Hi MichaelThanks for your fantastic rating! It's much appreciated. We look forward to welcoming you back next time you're in the area.RegardsMichelle & Team

Hi Shaun, thanks for your kind words. It was lovely to have you both stay with us for the night. I've noted your comments about the bathroom and will look at this.We look forward to welcoming you back, next time you're over this way.