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Reviews of The Crown Hotel Klia

3 out of 5
The Crown Hotel Klia
Jalan KLIA Avenue 2-2, Jalan Klia Avenue, Pusat Perdagangan Klia Avenue, Sepang, Selangor

Reviews

7.0

Good

Rating 10 - Excellent. 4 out of 9 reviews" "
Rating 8 - Good. 1 out of 9 reviews" "
Rating 6 - Okay. 1 out of 9 reviews" "
Rating 4 - Poor. 1 out of 9 reviews" "
Rating 2 - Terrible. 2 out of 9 reviews" "

4.4/10

Cleanliness

6.0/10

Staff & service

4.0/10

Amenities

4.8/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Stayed 1 night in Oct 2023
Response from jega on 3 May 2024
Thank you for giving us a 5 star review and your kind support.We are happy to host you and your family again!Hope to see you soon!warmest regards

8/10 Good

Syed Isa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Aug 2022
Response from Hotel Management on 11 Sept 2022
Dear Sir/Madam,Thank you so much for leaving us such a wonderful review! It means a lot to us that you had a positive experience with our business. Customer satisfaction is extremely important to our team, and your review lets us know we’re doing things right. Again, thank you for taking a few moments from your day to leave a kind message, we look forward to seeing/hearing from you again.”Thank you,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
filthy dirty hotel
do NOT book here!!! dirty room, dirty linen. no toilet paper, no soap/shampoo. the floor was dirty, the bed full of hair and blood stain!! oh my GOD...grosss
Stayed 1 night in May 2022
Response from Hotel Management on 13 Sept 2023
Please accept our sincere apologies for not meeting your expectations.We have shared your feedback with our team and will do our best to improve.We would change your room immediately if you feedback to us during your stay. Unfortunately, we only got your feedback after you checked out.Please accept our sincere apologies again.warmest regards

6/10 Okay

LOGAMURTHY

Stayed 1 night in Apr 2022
Response from Hotel Management on 13 Sept 2023
Thank you for giving us a 6 star review and your kind support.We are happy to host you and your family again!Hope to see you soon!warmest regards

10/10 Excellent

Ida paurina

Stayed 1 night in Feb 2022
Response from Hotel Management on 13 Sept 2023
Thank you for giving us a 5 star review and your kind support.We are happy to host you and your family again!Hope to see you soon!warmest regards

4/10 Poor

Mitsuyoshi

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
全体的に清潔感がない。 シーツにはシミがあるし、埃がひどすぎる。 二度と泊まりたくない。
Stayed 1 night in Feb 2024
Response from jega on 3 May 2024
Please accept our sincere apologies for not meeting your expectations.We have shared your feedback with our team and will do our best to improve.We would change your room immediately if you feedback to us during your stay. Unfortunately, we only got your feedback after you checked out.Please accept our sincere apologies again.warmest regards

2/10 Terrible

Alessio

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very very very dirty ... convenient location if you need to stay near the airport. True that it has cheap prices but the cleaning is really very poor ... hairs, stains and streaks on all the towels, sheets and pillows, I can't define it as comfortable
Stayed 1 night in Aug 2023
Response from Hotel Management on 13 Sept 2023
Please accept our sincere apologies for not meeting your expectations.We have shared your feedback with our team and will do our best to improve.We would change your room immediately if you feedback to us during your stay. Unfortunately, we only got your feedback after you checked out.Please accept our sincere apologies again.warmest regards

10/10 Excellent

Swee Inn

Stayed 1 night in Dec 2022
Response from Hotel Management on 20 Dec 2022
Dear Sir/Madam, Thank you for your kind rating on The Crown Hotel and indeed we are delighted to know that we have met your satisfaction level. Meanwhile, our Team is looking forward to serving you again. Regards Hotel Management

10/10 Excellent

TIMO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Hotel Management on 20 Dec 2022
Dear Sir/Madam, Thank you for your kind rating on The Crown Hotel and indeed we are delighted to know that we have met your satisfaction level. Meanwhile, our Team is looking forward to serving you again. Regards Hotel Management